Dear Dr. Rob and Cindy, I am so grateful for the great care and skill you provided. I have never…read morehad a more thorough exam and accurate prescription. I have had no difficulty adjusting to my new glasses. Thank you!

I have been going to Phinney Ridge Eyecare for the past 20 years. It is a true family run…read moreneighborhood clinic. They are caring, accomodating and just all around kind people. I'm embarrased to admit how many times they've saved me when I run out of contacts and realize it just before vacation. They are not big on technology so if you want everything done online this is not your place, but I'll take a good genuine human connection and thoughtful care any day :)

I am leaving this review specifically about the experience I had getting my first pair of…read moreprogressive glasses here last year--I am sure they are fantastic with regular prescriptions. I got a lot of good advice in selecting new frames to go with my lenses, but very little time (10-15 minutes) was spent taking measurements of how they fit on my face and adjusting them. As a result, the arms were too long for my head and the left lens sat too far away from my eye. (I didn't know this until later.) When I picked up my glasses, I was told to set aside some time for an orientation of sorts to my new progressives, which would make sure that I understood how to use them and that they fit well on my face. This didn't really happen--I was just handed the glasses and a card to read to test them with, without any real guidance. When I expressed that I really didn't think my vision was as clear as expected at *any* distance, I was just told that they had made the lenses correctly according to the prescription, they sat correctly on my face, and it would take some time to get used to them. I was excited to pick up my glasses and left this appointment feeling like I had not been heard at all. I returned 2.5 weeks later after having worn them religiously every minute I was awake. I had gotten a little more used to reading a book with them, but I still found my vision discomfortingly blurry and dissatisfying. I was told that if there was any improvement at all then I should again give it more time. I gave it more time; things unfortunately did not improve. I actually called to make another appointment to redo my entire eye test, but (I acknowledge this is on me) I felt a little nervous about going back again after not having been able to convince them, twice, that I wasn't seeing well. I cancelled the appointment to avoid going through another experience of feeling gaslit. A year later I went back to my former eye clinic in the UDistrict. I had my prescription sent over from Eye Clinics of Seattle; my doctor here told me after scanning my glasses that the lenses in them did not match the prescription that was sent over (lens scanners aren't 100% accurate, but the difference was much more than the amount they can be off). I also needed correction for astigmatism--something Eye Clinics of Seattle had observed, but they told me my eye exam suggested I would prefer lenses without correction. (Again, this must have been on me--I guess I thought option "1" was better than "2" at some point and I was wrong. I don't blame them for this.) I decided to reuse the same pair of frames, and this time the dispensing optician spent 45 minutes with me working extremely carefully to adjust them. They took additional measurements. They switched the built-in metal nose pads for a silicone pair and turned them upside down, both of which made the bridge sit much more securely on my face. They also shortened the arms and put replacement temples on them, bending them meticulously so that they hug my ears instead of sliding off. Finally, at Eye Clinics of Seattle, there was zero conversation about different progressive lens types. I was told they were going to use a "premium" lens and that was that. The dispensing optician at my old clinic didn't have a very high opinion of the lenses I was given, which are apparently made by my vision insurance company and retailers get rewards for dispensing them (I didn't know this). The lenses he recommended were no more expensive on my same insurance policy, have a larger intermediate distance viewing area so it's a million times easier to use my laptop, and have a better antireflective coating (I can actually tell that they clean up more easily than my old lenses). I have now had my new glasses for a week and they are a revelation. I don't even feel like I'm wearing progressives. I can just *see*. Everyone at Eye Clinics of Seattle was friendly and professional, and once again the fact that I spent a year unhappy with my vision was my own fault for accepting the situation and not going back again to get more help. That said, I really can't recommend this place for progressives wearers--especially first-timers who do not know what to expect.

I had the pleasure of working with Eric, the Roosevelt Optical Manager several times. He has…read moreexcellent customer service skills, very professional, and very knowledgeable about glasses and more. Well done Eric.

Don't buy your eyeglasses here. They sell Bevel eye glasses. (One screw came undone and I can't get…read morea replacement Bevel screw. As a result, I have a floppy, loose right arm to my eyeglasses. It's very annoying.) More details below: After a few months, the screw fell out of the right hinge of my eyeglasses. I bought an eyeglass repair kit from Amazon to insert a screw and a bolt on the bottom of the screw. But since the screw is too thin (too small of a diameter), the right arm of the eyeglasses are loose and floppy. It's very annoying. I went to Wallingford Eye Care. They sell replacement screws. But they were all too thin. (So I would still have a floppy, loose right arm for my eyeglasses.) But their screws are too short. So I can't add a bolt to the bottom of the screw to help prevent the screw from unscrewing. The receptionist said that there's no official replacement Bevel screws and it's a known problem. I've worn eyeglasses for 40 years and my Bevel eyeglasses are the ONLY eyeglasses where a screw came undone. The next time I buy eyeglasses, I'm NOT buying them from here. (They only sell Bevel brand.) And I'm not buying the Bevel brand from another eye clinic.

Dr. Roh is en experienced, highly educated, knowledgeable, friendly and professional Optometrist…read more I've been her patient for many years and highly recommend her. My friends and family are also among her patients.

Had an eye - foreign object in my eye. They told me they…read morehad no time to see me - next appointment was later in the week - go get your urgent care elsewhere. Would have taken them 5 minutes to fish the thing our of my eye. Very dissappointing.

I went in hoping I wouldn't be upsold like Visionworks on Northgate. These people are DELIGHTFUL!…read moreThe front desk people were nice, concise and expedient. Dr. Hoffman was very nice, supportive, and great to work with. I had had a bad experience at Visionworks up the street in being upsold again and again and having to pay $300 more than what I had been prepared to pay. When telling him I was just being honest in saying I needed to get my glasses on Zenni, he was polite, understanding, and friendly. The exam was quick, we talked about how the new glasses would help neck pain and eye strain. I told him I would love to have one place I go back to again and again for eye care as I don't have insurance for it and am paying time of service. I cannot recommend Seattle Optical and Dr. Hoffman highly enough.

Well, this is a first for me. Did I come on to Yelp just to share my incredible experience with…read morethis practice? Sure did. When I moved to Seattle, a friend recommended another large opthalmology practice. Scheduling required weeks of advance planning; in-person waits were long; while my doctor was lovely, the contact lens fitters constantly rotated into the practice and so there was feeling of never getting to know someone. It was... fine, I guess? When this same office moved to requiring separate days for the contact lens fitting and the annual check-up, it was the catalyst I needed to search for an alternative. Two friends happen to see Dr. Lo at Eye Clinics QA. I seamlessly transferred my records and easily made an appointment. The first time I visited the clinic, my exams went quickly and smoothly. Dr. Lo listened to my very nuanced concerns, had me try out a newly-tweaked prescription, and it made all the difference in the world. My second annual appointment with him this year was no different (only it was moved to the Ballard location, as this one is still being renovated!) I cannot recommend this office, this doctor, and this experience enough. My only regret is not finding them sooner. Thank you Dr. Lo and team!

Great selection of frames and wonderful folks working in Optical. Every interaction is kind as well…read moreas professional. Very comfortable space

Thirty years on a bike and I almost had to hang up the helmet--my prescription got so tough I…read morecouldn't wear contacts under sport shades. Riding blurry isn't an option. Roosevelt Vision got me back in the game. They spec'd custom sports glasses in my exact Rx and worked the lens/frame combo until it fit my tricky prescription. Not cheap, but the build quality on my Rudy Project lenses is legit, and even with the aggressive wrap the optics are as crisp as my everyday glasses--no weird distortion, just clean vision. I'm back to riding the way I want to ride. Appreciate the team for solving a problem I thought I'd aged out of. Thanks for getting me back on the bike.

Pros: Doctors/medical side seem professional, well equipped to check for various medical issues…read moreCons: Because they have many people and departments, it's not a "one-stop-shop" when you talk to a person; more procedures/hoops to jump through; could be condescending My initial impression of this office was good. They found a previously overlooked medical issue, were able to perform the tests, and set me up for future exams every 6 months. Great. As for dealing with the office, I have to say it was much easier to deal with the previous doctor's office. I used to be able to call, talk to someone, get my question answered. At Roosevelt Vision, because the office is big and procedures are there, it's a little more convoluted. Case in point: I had my eye exam a while ago, but I only got the prescription for "General use" eyeglasses, which I'd use for my driving for example. These are progressive, because I need to see distance as well as car dashboard etc nearby. Previous doctor also gave me a prescription labeled "Computer," which I use while working on my computer. These are also progressive. I need to see my monitor (intermediate distance) as well as my phone or a book nearby (reading). So I called Roosevelt Vision to ask for a prescription that is for computer use and explained what I needed. They were at first very pleasant, said no problem, I don't need to come in, and on the same day called me back to say my prescription was on the patient portal. I tried to log on to the portal as instructed, but got the error message: there was no account with my email. I called the office. Turned out their "system was updated a while ago," so my email had to be added. I eventually got to check the portal, to find that the new prescription was for single vision. At this point it's still fine. A misunderstanding. That happens. I emailed back the person I spoke to, to ask for a prescription that is good for using with computer but is also for even closer distance, explaining my situation. I also attached the previous prescription, which had "Computer" written on it. She wrote back: "Hi xxx, I would suggest you call the office at 206-527-2987 and press the option for the optical department. Let them explain to you what a computer lens is versus a progressive lens. I do not believe I could explain it adequately via email." I mean, what's with the tone?! Nomenclature of the lens aside (which I don't think clients are expected to be expert in), it sounds as though I needed to be explained to like a child (I'm 53 yo). My previous doctor--an OD--called the Rx "Computer." How was I supposed to know what I'm asking is not "computer"? I left a message (after the obligatory multiple choice phone prompts to choose the optical department), so an optician can explain to me. After today, I'm questioning if I want to go back. Since I was told to come back for exams on regular interval I would've been a steady stream of revenue, but I don't appreciate the runaround. [Update] I talked to an optician, who told me what I needed was some branded "workspace lens" (hadn't heard of that), and "you're welcome to come in and talk to someone about it." When I said what I needed was a prescription & I was previously told I didn't need to come in, she became increasingly short, and told me I already had the "general use" Rx, so I don't need another prescription. I thought that was for further distance; I really wanted glasses to use at my desk (intermediate + close distance). I only left a message because the first person told me to, but she kept saying "I was told you had a question; have I answered your question?" sounding like she couldn't wait to get off the phone, so I said "I guess so." She was like "okay" [click] & didn't even say "bye" or "have a nice day." I guess I'm only worth such pleasantries if I'm buying something. (Though I am their doctors' patient - I also would've been open to coming in/buying lenses if they'd been nicer.) I felt like they wanted to fit me into the workflow/procedures/products they have, instead of trying to figure out what I was asking/what I needed. I really wanted to update my glasses, but I guess not here.

I just love all the unique and colorful frames this place carries…read more I got my last pair of frames earlier this year there. Wire frames but the over the ear part are covered in a removable, plastic cover. Sadly, my kitten got of hold of and bit one of the ends off. They were able to secure a replacement part for me immediately and had me in on the same day to fix so the thin wire wouldn't dig into the side of my head. Frame prices are extremely reasonable as well, not like other opticians who jack their frame prices up 700%. My favorite optician ever!

They don't tell you what insurance they take on their website and so you provide your insurance…read moreinformation to them in person and they wait until after the exam to let you know they don't take your insurance. So now, I owe them $400+ because I was under the impression my insurance would cover. Then made me pay $80 to do a laik consultation so they can refer me, which the lasik place they referred me is also required to and does for free so I wasted my time and money. If you want lasik, just reach out directly to the lasik place.

I first picked this place because it is close to where I live in Ballard and the Yelp reviews were…read morepositive. In the last few years, I have been here several times for eye exams with Dr. Chelsie Russ and have had great experiences each time. She is friendly, patient, thorough, and informative. I really like how Dr. Russ explains everything and makes sure I understand what's going on with my eyes and my vision. My hubs goes to see her and has had great experiences too. I have yet to pick out new frames and have them fitted by the opticians, but so far, both have been friendly and helpful when I had questions or was just browsing frames. If you're looking for a new optometrist, check out Dr. Russ and the team at Eye Clinics of Seattle, Ballard. They're solid.

People are great but...I went to get new glasses last summer. Wanted to spend about 500$ total as I…read morehad insurance for exam and a couple hundred for frames. Ended up spending close to 500$ for the frames thats $800 or so. All ok, I liked the frames...but then the frames would break, one arm would fall off. Went three times to have them put back together then finally requested a new frame. They replaced them with more durable ones that priced out at about $200. They don't credit the difference even though they were defective. What a hassle right? I have been going here for over 15 years and have never had a problem. Now I have a pair of bifocals that are not clear to read the laptop about 2 feet away or watching TV about 8 feet away. This was requested for the intended use. I now use older pairs for both applications. Thinking of tossing these as they may be hurting my vision yuk! Is that a thing? Hate to hassle, but really?