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    City Base Nails

    2.2 (69 reviews)
    Open 12:00 pm - 6:00 PM

    Services - City Base Nails

    Nail fill-in

    Toe nail fill-in

    Hand nail fill-in

    13 More Services

    Hand and toe nail fill-in

    Manicure

    Manicure and pedicure

    Pedicure

    Nail polish change

    Toe polish change

    Hand polish change

    Hand and toe polish change

    Nail polish removal

    Toe polish removal

    Hand polish removal

    Hand and toe polish removal

    Nail repair

    City Base Nails Photos

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    Recommended Reviews - City Base Nails

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    Reviews With Photos

    The man is rude & will not acknowledge but will yell for the mgr across the room when you ask for the mgr the second time around
    Jennifer W.

    Are y'all ready for this???!! I am mind-blown by the lack of customer service and respect provided by the manager... at this point the customer service provided by my "quiet" nail tech and the bald fella shouldn't have surprised me. I SCHEDULED a mani/pedi for 3 mothers ON Mother's Day; I requested that we sat together as well And he said it would be fine. Apparently, none of the techs were made aware of this. NOTE: I confirmed over the phone twice and during check in. Manager scheduled these services 1hr prior to closing - NOT OUR FAULT. My nail tech was annoyed as soon as she found this out too.. aka the we're nonchalantly talking shit and we didn't understand. After the pedi my tech tells me that we were not able to sit together when we got our manis even though there were two children just taking up the chairs by my sister. Ok cool... NOW this quiet tech did not clean the polish off my nails and got upset with me after she had ME grab my items with my WET nails to sit and dry... I came back to ask if she could fix one that got messed up. She said "Please don't do that again" ... okurrrr?!? I informed her that it was not my intention for this to happen. She sighed many times when she fixed it and then did the same WITH an eye roll when my sister asked her to move a chair just a bit. I asked for the manager twice but never knew that he was the one who already made eye contact with me while gossiping with the two other men saying whatever they were saying when I first attempted to speak with him. The second time I asked the bald fella, AGAIN didn't acknowledge me but yelled and said whatever he said so that the manager could finally come over. After attempting to inform this manager about my blochy painted nails and bad customer service, he blatantly said that he didn't believe me and that "the service was provided" so that I would have to pay anyways. He added that "she's quiet and it's the polish... we ONLY do two coats.. that's what we do here" Although I was calmly reiterating my situation while tearing up he continued to loudly dismiss me and defended her without looking at my nails or trying to understand where I was coming from. The other customers could hear him on the opposite side of this nail place! It was embarrassing but I still remained calm. At this point, my sister pays for all but my mani and her nail tech gives her a $10 coupon. Shortly after, a woman was then told to fixed my accent nails... after the two attempts to get a polish that wasn't clumpy, she kindly grabbed several colors similar to what I had used and let me pick. She cleaned the polish that was left on my fingers and put cuticle oil (which was not done initially. -A big THANKS to this nice woman who took pride in HER work- Once my mother finished her nails, she approached the manager and simply stated the facts, and then asked if he said that he didn't believe me. He PROUDLY said that he did not. My nails were crap and we all just went in circles after asking to get my nails fixed. He was argumentative and even cursed at my mother and added, "If you got better service at Walmart, go there and don't come back" What the fuck, right?! Eventually, after seeing that we were not paying until my nails were fixed, he said, "you want to fix them, then get the polish and I'll fix them, but you will pay first!" NOT HAPPENING At this point he placed another coat on my nails but immediately tells me to pay. So NOW this dickhead is expecting me to go INTO my purse with wet nails?! NOPE. I asked for him to contact the owner and he said, "I AM the owner" I asked how long he'd been the owner because last we check, he wasn't. He said "I don't have to answer that" WHAT IN THE FLYING THE FUCK, right?? The man could give two shits about customer service. I refused to get my newly painted nails in my purse so sat down to dry them. Moments later my mother goes into my purse and grabs both the coupon and card. He NOW refuses to use the $10 coupon. Why you ask, because "he said so" ... by this time, we are allll pissed off and he threatened to call the cops. He wants to be petty, GO FOR IT... I can use that time to dry my nails and just maybe we could come to an understanding. After the cops mediated the situation, I went to pay, and he shows the officer his phone saying "could you do something about this?" I see what he was referring to... MY SISTERS YELP REVIEW!!! I told him, "if you could refused the coupon and behave like this, we have the right to tell others." After attempt to be cordial with this "man", this Mother's Day moment was unbelievable! He should NOT hold the position of a manager or even work there!!! Who would've thought that they offered drinks too... none was everrr offered to me. Two thumbs down I will NEVER COME BACK AND WILL ENCOURAGE ANYONE NOT TO GO HERE

    broken after a simple everyday activity.
    Serena H.

    Never again! The guy I had (Jack) did my nails. I got my nails done Thursday today is Monday and my nail is already broken. My nails are uneven and they curve... He was rushing. Did I mention these nails were $71? and the another dollar to use your card This was my last straw, if i could give zero stars I would.

    Marcela F.

    In love with my set ! Went in the store wanting almond nails, but the ladies definitely helped me get out of my comfort zone and recommended I tried something new. Super cute ! Affordable as well in love with my new set

    Tracey T.

    Friendly environment with quiet and relaxing spa area. Love that the pedicure area is separate from the nails desk. Live my Cinderella set, baby blue and white glitter ombre set by Johnny and Tina.

    Zo H.

    Henry did amazing. Another review had recommended him, so I gave it a shot! He was super friendly & he does beautiful work! I can be picky about my nail technicians and I left the salon with NO complaints! I am a happy girl!!! and remember- TIP YOUR NAIL TECH

    Chipped nail polish the day I got them painted.
    Nakita G.

    I would NOT recommend this place. My nails messed up the same day! I went in to get solar nails on my natural nails. Solar nails normally last me for a few weeks, but at this place they messed up the same day. I went in and my nail chipped that same evening. The guy that did my nails rushed on my nails. Honestly, I don't even know why I gave him such a good tip because he rushed and my nails were mediocre, but I guess I was in the Christmas spirit. I noticed that there was some paint missing on my nails and I thought he was going to paint my nails twice so I didn't say anything, but when I realized he was almost done, I asked him to put more paint on the nail because there were spots. He apologized and painted it, but he rushed and did let the solar machine go off. When I went outside into the light, I noticed a huge ball of paint on that same nail, so I went back in. He tried to remedy the problem by filing the bump down and painting over the current polish. It looked awful. He did this three times and finally said he would redo the nail. You think? That should have been the answer after failing the first time. Long story short, my nail polish should not have chipped hours after getting it done. I paid too much money for ($45) my nails. I wasn't trying to go to this nail place. There was another nail place that had great reviews that was supposed to be near this nail salon, but after circling a few times around the spot where the nail shop was supposed to be, I realized the other nail shop must not have been in business anymore. After reading the mixed reviews, I chose to give this place a chance. The reviews don't lie.

    Melanie B.

    First time and I'd come back. My nails were horrible from going somewhere else and they fixed me all up with no issues and a great price

    Citlalli F.

    Got my nails and toes done with Mia and I loved them !!!!!always a great experience when i come here ! would definitely recommend!!!

    The reference picture the nails I wanted

    The well done picture is what I wanted I went in with high hopes and left hating it I gave them a reference picture of what I wanted and they said all we could do that so I was really excited off the bat I knew that this was a bad idea and that it was gonna come out really bad and I was right it was 115 for these horrific nails I called to complain and the manager told me that he can give me a refund and will need my id and the nails they did back then he handed me to a lady and she said no ma'am I'm sorry we can't do refunds he was being sarcastic this is a horrifying place he paid little to no attention to him he's doing and to top it off he was on a phone call while doing it if I could I'd give this a no star never coming again horrible place !!

    Nicole P.

    Update: 8/7/21: So upset today!!!! Called Quarry to book with Hannah because ive been going to her the last 6 months, they told me to book her at City Base Nails today... even though I think CityBase is absolutely horrible, my cousin and I did what Quarry told us. I was in the middle of a pedicure with another tech (he was great and as kind as he could be considering the situation) when Hannah walked by and told the guy she wasn't feeling well, didn't even acknowledge me. Keep in mind they already starting soaking my nails, she could have told them not to soak my nails if she wasn't feeling good. So now I am half soaked and she just left without even saying so. Will never use her again! No matter how talented she is she didn't even look at me or acknowledge me. Horrible service!!! And then they charged me $15 to take off my nails after the nail tech walked out during my service, what was I supposed to do walk out with my gel half off?!?! That wasn't my fault! Save your time and money and go down the street to Jolly Nails!!! First picture is how SHR left me and second picture is what they charged me $15 for!!! Never again!!!

    So called "manager" who doesn't understand the concept of 5star customer service. Who treats women like this on mothers day. So crazy.
    Jessica C.

    We booked appointments for my mother and sister and I for mothers day and this turned out to be a disaster. My sisters nails came out horrible, the person painting them was rolling her eyes, huffing and puffing with every moment my sister asks for her to fix the polish on the edges. The color was blotchy and uneven and the lady refused to fix it. She was clearly rushing us so that they could close the shop at 6pm. So why make out appt at 5pm then? We spoke with the "manager" and he was far from that title and acted the same rudeness and told us he "didn't believe us" as though we would make this up!?!?!?! He even gave a hard time abt her quality of nails and never offered to fix them. Later when my mom sadly overheard the convo, she addressed it to the manager and he stood strong about his rude actions and inability to help the customer's satisfaction for services rendered. He then refused to honor the $10 coupon as well. You could tell he was just being an ass and thinking he could say and do whatever because he didn't want to give my sister the discount. So here we are, he is threatening to call the cops...we said go ahead because maybe they will understand why we are unhappy. I will NEVER COME BACK AND NEVER REFER ANYONE here ever again. This was a mistake to have come here for mother's day! The manager should be fired. He even had the nerve to ask the cops for help in removing my Yelp review. Even the cops thought he was wrong for that. He claimed to be the owner, yet I knew the owner prior bc his daughter did my nails and owned the Vietnamese restaraunt next door and please believe this wasn't him. Again, for a person to lie this much and be so rude telling my mom she's "bullshit"...this place shouldn't even get paying customers. So I will gladly help others from the bad experience but posting this review. I also posted on Facebook but they deleted my review conveniently. #theyreFullofCrap #badservice #liars #myChildpaintsNailsBetterthanHer lol

    Was literally my first time here and disappointed isn't even the word choice. I paid $65 to look like I bought these from the dollar general to pop onto my nail. Would've been better off getting a kid mani.

    4 days later they all fell off!

    I was a first time customer to this place, got my daughter's nails done her full set ALONE cost 90$ which I was OK with paying but the job was not well done, & within 4 days they have ALL pooped off or broke! Called & spoke to the owner, Henry to see what he could do about the situation & his best off was to do a new set for 20% off!! The set only lasted 4 days! Absolutely do NOT recommend. Poor customer service at best! & ridiculous prices. GO TO HECTORS NAILS! Not to mention I spend $240 in one visit for 2 people. It's not the price, it's the lack of service!!

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    Page 1 of 2

    Ask the Community - City Base Nails

    Review Highlights - City Base Nails

    Chu does a great job on nails, Vicky too!

    Mentioned in 2 reviews

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    Plenty of parking that is for sure…read more They have a spacious salon with plenty equipment to tend for a whole lot of customers however their cardinal mistake is that they are absolutely and undeniably understaffed. I come in and there was a 2 hour wait for a gel manicure.... with plenty of empty chairs and nobody waiting besides me and another lady, they should make sure they have enough workers. Specially on a Saturday afternoon. I am very disappointed because i looked them up and saw that this spot has a lot of great reviews, i was looking forward to it that is for sure. sadly the failure to accommodate sent me packing and i will probably never come back here. the nice thing was that the person who greeted me and told me that they had no availability, gave me a little gift bag and a 10% discount card for my next visit for the trouble of coming here and not being able to be seen, that gesture means the word because it shows that they do care for the customer and i am pretty sure that they would never be turning ppl away if they could do something else. ultimately for me though even with this amazing gesture i will not come back here, i am a busy gal and i love to be able to get to a place that can keep up with how busy life is now a days, in the digital era we can do much more stuff in much less time, and being able to multi task and figure out ways to move with the pace is important for all of us. as i said, i did appreciate their gesture and if you have the patience and the time, go take a look and check them out as i saw pretty amazing reviews. and whenever you go some time let me know how it went.

    Alas, I have FINALLY found my go to nail salon on my side of town! I live on the Southeast side of…read moretown and there are plenty of nail salons but unfortunately, none of them have been able to exceed my expectations until today! I've been trying different places for the past two years and I just wasn't impressed with the quality of work. I'm glad that I turned to the guidance of my fellow yelpers! They steered me in the right direction! I was a bit leary of the 5 STAR review at first. It's very rare that a place with such amazing reviews actually lives up to it's high rating! I called in the morning and was delighted to be able to get an appointment for this afternoon! I went in for a regular pedi and a gel french tip mani with a design. Trisha was the lovely nail tech that provided my services. Wow! I don't say this very often but I was more than impressed with her work! Not only was she very skilled and talented with her work, she was also very friendly and a pleasure to be around. I can happily say that I have finally found my new nail place! Thanks Trisha for the beautiful job! I can't wait to show off the cute design that you did! I'll definitely be back!

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    I was horrified to pay $76 for a set of nails. These are not fancy ones, just plain painted nails…read more I have had a terrible problem with my nails splitting at the tips so I cannot grow them out. I was visiting a friend and asked her about hers. She said I have to get mine done, come with me. We arrived at Rio nails rather late with her 2 daughters in tow plus the baby. I asked for artificial nails and she sat me down and proceeded to work. There was a rather large gap between what she added and my cuticle. She claimed she could not go closer. I have had my nails done since the 80's. I have never had an issue like this. The woman had a huge attitude also. As I suspected, she deliberately shorted the nails so I would return sooner. In the many years I have had my nails done, I have had them last 6 weeks, usually 8 before a redo. My nails just do not grow. Here it is 3 weeks, and these are lifting. No, not on your life would I ever return to this place. 1. attitude. The woman was outright rude to me, ordering that I control the kids. They are not my kids 2. refusing to do an adequate job, Arrogant attitude when I asked about what she was doing. and 3. Price! $76!!! I am furious. I feel cheated. And yes, I am going anywhere else but here!

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