I booked an appointment at 1:15 pm for a 4:30 pm appointment. Arrived at 4:30 pm, check in.. that's it. Nobody saw me. Left at 5:10 pm because I felt a 40 min wait for an appointment was ridiculous. read more

I have been trying to find a new salon since the technician I used to see has moved away, but this is not the place.I have been here for over two hours getting a full set of nails. Two different technicians attempted to shape my almond nails but couldn't match the lengths, so my hands don't look like they are even from the same family at all. To make matters worse, they quoted me one price, but then changed it when I reached the register. The girl in front of me had the same issue. If you're looking for a salon this isn't the place read more

$95!!! Crazy They're not too bad But not a bills worth of work. Employees were complaining the whole time... arguing about choice of music because there's Vietnamese and Mexicans working there, they were bumping heads & the Mexican lady was a bit disrespectful talking about fighting customers and saying the viet music was boring and lame. Wouldn't go back. read more

City Base Nails - Full set/ Vday edition $95 by John Price was much but am happy with the results - Eyelash Service Near Me - San Antonio, Texas

Are y'all ready for this???!! I am mind-blown by the lack of customer service and respect provided by the manager... at this point the customer service provided by my "quiet" nail tech and the bald fella shouldn't have surprised me. I SCHEDULED a mani/pedi for 3 mothers ON Mother's Day; I requested that we sat together as well And he said it would be fine. Apparently, none of the techs were made aware of this. NOTE: I confirmed over the phone twice and during check in. Manager scheduled these services 1hr prior to closing - NOT OUR FAULT. My nail tech was annoyed as soon as she found this out too.. aka the we're nonchalantly talking shit and we didn't understand. After the pedi my tech tells me that we were not able to sit together when we got our manis even though there were two children just taking up the chairs by my sister. Ok cool... NOW this quiet tech did not clean the polish off my nails and got upset with me after she had ME grab my items with my WET nails to sit and dry... I came back to ask if she could fix one that got messed up. She said "Please don't do that again" ... okurrrr?!? I informed her that it was not my intention for this to happen. She sighed many times when she fixed it and then did the same WITH an eye roll when my sister asked her to move a chair just a bit. I asked for the manager twice but never knew that he was the one who already made eye contact with me while gossiping with the two other men saying whatever they were saying when I first attempted to speak with him. The second time I asked the bald fella, AGAIN didn't acknowledge me but yelled and said whatever he said so that the manager could finally come over. After attempting to inform this manager about my blochy painted nails and bad customer service, he blatantly said that he didn't believe me and that "the service was provided" so that I would have to pay anyways. He added that "she's quiet and it's the polish... we ONLY do two coats.. that's what we do here" Although I was calmly reiterating my situation while tearing up he continued to loudly dismiss me and defended her without looking at my nails or trying to understand where I was coming from. The other customers could hear him on the opposite side of this nail place! It was embarrassing but I still remained calm. At this point, my sister pays for all but my mani and her nail tech gives her a $10 coupon. Shortly after, a woman was then told to fixed my accent nails... after the two attempts to get a polish that wasn't clumpy, she kindly grabbed several colors similar to what I had used and let me pick. She cleaned the polish that was left on my fingers and put cuticle oil (which was not done initially. -A big THANKS to this nice woman who took pride in HER work- Once my mother finished her nails, she approached the manager and simply stated the facts, and then asked if he said that he didn't believe me. He PROUDLY said that he did not. My nails were crap and we all just went in circles after asking to get my nails fixed. He was argumentative and even cursed at my mother and added, "If you got better service at Walmart, go there and don't come back" What the fuck, right?! Eventually, after seeing that we were not paying until my nails were fixed, he said, "you want to fix them, then get the polish and I'll fix them, but you will pay first!" NOT HAPPENING At this point he placed another coat on my nails but immediately tells me to pay. So NOW this dickhead is expecting me to go INTO my purse with wet nails?! NOPE. I asked for him to contact the owner and he said, "I AM the owner" I asked how long he'd been the owner because last we check, he wasn't. He said "I don't have to answer that" WHAT IN THE FLYING THE FUCK, right?? The man could give two shits about customer service. I refused to get my newly painted nails in my purse so sat down to dry them. Moments later my mother goes into my purse and grabs both the coupon and card. He NOW refuses to use the $10 coupon. Why you ask, because "he said so" ... by this time, we are allll pissed off and he threatened to call the cops. He wants to be petty, GO FOR IT... I can use that time to dry my nails and just maybe we could come to an understanding. After the cops mediated the situation, I went to pay, and he shows the officer his phone saying "could you do something about this?" I see what he was referring to... MY SISTERS YELP REVIEW!!! I told him, "if you could refused the coupon and behave like this, we have the right to tell others." After attempt to be cordial with this "man", this Mother's Day moment was unbelievable! He should NOT hold the position of a manager or even work there!!! Who would've thought that they offered drinks too... none was everrr offered to me. Two thumbs down I will NEVER COME BACK AND WILL ENCOURAGE ANYONE NOT TO GO HERE read more

City Base Nails - The man is rude & will not acknowledge but will yell for the mgr across the room when you ask for the mgr the second time around - Eyelash Service Near Me - San Antonio, Texas

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Never again! The guy I had (Jack) did my nails. I got my nails done Thursday today is Monday and my nail is already broken. My nails are uneven and they curve... He was rushing. Did I mention these nails were $71? and the another dollar to use your card This was my last straw, if i could give zero stars I would. read more

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Been going here for a few months, it was close by and the previous time i came the service was relatively decent. After a few months, i was placed with different nail techs who did not do almond the way i asked them to, they basically gave me round. I'd have to go home and file them to my liking and began only going to John, he was polite and did as i asked but he is no longer there. Probably because the girls here are mean girls. Being in this salon was not comfortable with the way they behaved even in front of customers, and I will not be returning for multiple reasons. One of the girls even encouraged a customer to make a sly comment towards another employee for something they borrowed and didn't want to share (reasonably so, as they're rude to each other). The last time i came in, i figured i'd schedule an appointment with John so i didn't risk ending up with another tech, and waited nearly 30 minutes to be seen because he was with another customer. However, there was another employee available, sitting off to the side with her feet up in front of customers who could have taken the other client so my appointment could be fulfilled. I also could not understand why they'd take another client so close to my appointment time so I wouldn't have to wait so long. Although he was respectful and nice about it, I know this may be on management or the lack of help from other employees. I even have up to 212 points that I was never able to use because they "don't keep track." This place is convenient if you cannot get anywhere else, but not worth leaving with that icky feeling that the girls are talking about you especially if they're open to talking about each other in front of customers. read more

In love with my set ! Went in the store wanting almond nails, but the ladies definitely helped me get out of my comfort zone and recommended I tried something new. Super cute ! Affordable as well in love with my new set read more

City Base Nails - Eyelash Service Near Me - San Antonio, Texas

Friendly environment with quiet and relaxing spa area. Love that the pedicure area is separate from the nails desk. Live my Cinderella set, baby blue and white glitter ombre set by Johnny and Tina. read more

City Base Nails - Eyelash Service Near Me - San Antonio, Texas

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Henry did amazing. Another review had recommended him, so I gave it a shot! He was super friendly & he does beautiful work! I can be picky about my nail technicians and I left the salon with NO complaints! I am a happy girl!!! and remember- TIP YOUR NAIL TECH read more

City Base Nails - Eyelash Service Near Me - San Antonio, Texas

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I would NOT recommend this place. My nails messed up the same day! I went in to get solar nails on my natural nails. Solar nails normally last me for a few weeks, but at this place they messed up the same day. I went in and my nail chipped that same evening. The guy that did my nails rushed on my nails. Honestly, I don't even know why I gave him such a good tip because he rushed and my nails were mediocre, but I guess I was in the Christmas spirit. I noticed that there was some paint missing on my nails and I thought he was going to paint my nails twice so I didn't say anything, but when I realized he was almost done, I asked him to put more paint on the nail because there were spots. He apologized and painted it, but he rushed and did let the solar machine go off. When I went outside into the light, I noticed a huge ball of paint on that same nail, so I went back in. He tried to remedy the problem by filing the bump down and painting over the current polish. It looked awful. He did this three times and finally said he would redo the nail. You think? That should have been the answer after failing the first time. Long story short, my nail polish should not have chipped hours after getting it done. I paid too much money for ($45) my nails. I wasn't trying to go to this nail place. There was another nail place that had great reviews that was supposed to be near this nail salon, but after circling a few times around the spot where the nail shop was supposed to be, I realized the other nail shop must not have been in business anymore. After reading the mixed reviews, I chose to give this place a chance. The reviews don't lie. read more

City Base Nails - Chipped nail polish the day I got them painted. - Eyelash Service Near Me - San Antonio, Texas

First time and I'd come back. My nails were horrible from going somewhere else and they fixed me all up with no issues and a great price read more

City Base Nails - Eyelash Service Near Me - San Antonio, Texas

Large selection of colors. Great customer service, fast and friendly Henry is very fast and does wonderful nails read more

Had a ingrown removed here and after she managed to get it out, it was non stop bleeding. She proceeded to paint over my toe nail that had blood on it still. Highly do not recommend this place. Immensely unsanitary read more

Went in to get shellac on my nails ... $25.00 where everyone in this area charges 20.00 ... was charged an additional $5.00 for removing very little shellac .. $1.00 credit card fee... plus tip ... this place is overrated and overpriced.... First and last time ... the gay guy is very demanding and micromanages too much ... read more

Got my nails and toes done with Mia and I loved them !!!!!always a great experience when i come here ! would definitely recommend!!! read more

City Base Nails - Eyelash Service Near Me - San Antonio, Texas

The well done picture is what I wanted I went in with high hopes and left hating it I gave them a reference picture of what I wanted and they said all we could do that so I was really excited off the bat I knew that this was a bad idea and that it was gonna come out really bad and I was right it was 115 for these horrific nails I called to complain and the manager told me that he can give me a refund and will need my id and the nails they did back then he handed me to a lady and she said no ma'am I'm sorry we can't do refunds he was being sarcastic this is a horrifying place he paid little to no attention to him he's doing and to top it off he was on a phone call while doing it if I could I'd give this a no star never coming again horrible place !! read more

City Base Nails - The reference picture the nails I wanted - Eyelash Service Near Me - San Antonio, Texas

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Update: 8/7/21: So upset today!!!! Called Quarry to book with Hannah because ive been going to her the last 6 months, they told me to book her at City Base Nails today... even though I think CityBase is absolutely horrible, my cousin and I did what Quarry told us. I was in the middle of a pedicure with another tech (he was great and as kind as he could be considering the situation) when Hannah walked by and told the guy she wasn't feeling well, didn't even acknowledge me. Keep in mind they already starting soaking my nails, she could have told them not to soak my nails if she wasn't feeling good. So now I am half soaked and she just left without even saying so. Will never use her again! No matter how talented she is she didn't even look at me or acknowledge me. Horrible service!!! And then they charged me $15 to take off my nails after the nail tech walked out during my service, what was I supposed to do walk out with my gel half off?!?! That wasn't my fault! Save your time and money and go down the street to Jolly Nails!!! First picture is how SHR left me and second picture is what they charged me $15 for!!! Never again!!! read more

City Base Nails - Eyelash Service Near Me - San Antonio, Texas

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We booked appointments for my mother and sister and I for mothers day and this turned out to be a disaster. My sisters nails came out horrible, the person painting them was rolling her eyes, huffing and puffing with every moment my sister asks for her to fix the polish on the edges. The color was blotchy and uneven and the lady refused to fix it. She was clearly rushing us so that they could close the shop at 6pm. So why make out appt at 5pm then? We spoke with the "manager" and he was far from that title and acted the same rudeness and told us he "didn't believe us" as though we would make this up!?!?!?! He even gave a hard time abt her quality of nails and never offered to fix them. Later when my mom sadly overheard the convo, she addressed it to the manager and he stood strong about his rude actions and inability to help the customer's satisfaction for services rendered. He then refused to honor the $10 coupon as well. You could tell he was just being an ass and thinking he could say and do whatever because he didn't want to give my sister the discount. So here we are, he is threatening to call the cops...we said go ahead because maybe they will understand why we are unhappy. I will NEVER COME BACK AND NEVER REFER ANYONE here ever again. This was a mistake to have come here for mother's day! The manager should be fired. He even had the nerve to ask the cops for help in removing my Yelp review. Even the cops thought he was wrong for that. He claimed to be the owner, yet I knew the owner prior bc his daughter did my nails and owned the Vietnamese restaraunt next door and please believe this wasn't him. Again, for a person to lie this much and be so rude telling my mom she's "bullshit"...this place shouldn't even get paying customers. So I will gladly help others from the bad experience but posting this review. I also posted on Facebook but they deleted my review conveniently. #theyreFullofCrap #badservice #liars #myChildpaintsNailsBetterthanHer lol read more

City Base Nails - So called "manager" who doesn't understand the concept of 5star customer service. Who treats women like this on mothers day. So crazy. - Eyelash Service Near Me - San Antonio, Texas

Was literally my first time here and disappointed isn't even the word choice. I paid $65 to look like I bought these from the dollar general to pop onto my nail. Would've been better off getting a kid mani. read more

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City Base Nails. Another satisfied customer. We live in a world where people want things when they want it, they want it all in their time, they're always in a rush. I appreciate the fact that when I'm at City Base Nails my appointment is just as important, MY experience is just as important, and my nail tech doesn't rush just because a new customer comes in. 5 stars I'll continue to be a loyal customer. Oh and my nails and toes are always the bomb! read more

I was a first time customer to this place, got my daughter's nails done her full set ALONE cost 90$ which I was OK with paying but the job was not well done, & within 4 days they have ALL pooped off or broke! Called & spoke to the owner, Henry to see what he could do about the situation & his best off was to do a new set for 20% off!! The set only lasted 4 days! Absolutely do NOT recommend. Poor customer service at best! & ridiculous prices. GO TO HECTORS NAILS! Not to mention I spend $240 in one visit for 2 people. It's not the price, it's the lack of service!! read more

City Base Nails - 4 days later they all fell off! - Eyelash Service Near Me - San Antonio, Texas

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They cut my cuticle too deep and didn't do a proper job removing old skin from the rest of my feet. $60 should have given me a better experience. My foot hurt for a few days, toe infected. Doesn't seem they sterilize their tools properly. Not looking for a refund nor did I call to complain, I just wanted to shine light on my experience. Hopefully it helps others avoid a similar situation. read more

City Base Nails - Eyelash Service Near Me - San Antonio, Texas

Been coming here since they first opened...maybe 9 or so years and I must say every experience is great! I always see everyone working so hard! Especially today they were hustling getting everyone in and out...highly recommend! Thank you Henry read more

I've been coming here since they've opened. I never had a bad experience, ever! Henry ALWAYS takes care of me and the staff always makes sure I'm comfortable. I love it here. I refuse to get my nails done elsewhere. read more

This place was great, great service. Thank you Ben for the jokes and the nails. Thank you Rose for the wonderful pedicure and being friendly. Awesome job guys. Teresa Fuller read more

horrible service!! went in for a new set of nails and instead of the man soaking my nails to remove them he cut a nail to a point and dig in between my nail and pulled them off like that. it was extremely painful and he ripped some of my nails underneath. I asked him to please just soak them and he replied back no because it takes to long. I normally would have just walked out but it was the end of the day and I went there with someone else. My nails were painted horribly and not evenly. I asked him to put a new coat and he told me no because it would be to thick. I believe his name was Henry but I'm not sure. Anyway stay far far away from this place!!!!! besides the pain he did the worst set of nails I've ever had read more

An A for effort. I normally travel 20 miles across town to my usual nail place, but wanting to save time and gas I hit up City Base Nails, boy was that a mistake. It's really hard to find a good south side shop. I went in wanting shellac matte white nails with a coffin shape. I got a solar fill and chose a white polish. The nail tech was very nice and took his time, but the polish was extremely bad quality. Even after 3 coats of shellac the polish was uneven and spotty. Hard to explain but even the nail tech didn't want me to leave the salon with nails that bad. I ended up with a matte grey nail, consolation prize but again he tried. Maybe management needs to invest in better products. I spent 55$ (w 10$ tip) and wish I would have left with my matte white nails. read more

City Base Nails - Matte grey shellac - Eyelash Service Near Me - San Antonio, Texas

This is usually my Go to Place BUT since change in new managment and replaced all their techs (workers) they are unfriendly and seem to not care about customer service. I usually never return for redo's but I returned the next day to request change in shellac color cause I was not satisfied. They agreed to change it but in the middle of redoing my nails another girl came to finish and IT WAS HORRIBLE. The shellac is already chipping and its clumpy. I tried telling her but all she did was try to file it down which now there's sections of my nail with faded shellac color. I will Not Be returning to this location!! read more

I have been here twice and each time was fast and pleasant. Chu is awesome and funny to talk to. He did a such great job on my nails the first time (SNS powder), that I request him now each time I go. I will say that if you as a customer go in with an attitude or in a bad mood, you will definitely not have a good time. If you treat workers like crap, don't be surprised when they seem unhappy working on your nails. I don't blame the workers for not wanting to work on rude people. It never fails that each time I visit a nail salon there is always at least one customer there that is just unhappy with their lives and gives the workers a hard time (at any salon). Go in with a friendly attitude and good mindset and you will have a good time. The nail salon is supposed to be RELAXING. Anyways...thank you CHU! Love my nails! read more

I've been to this location before and their service was good, adequate and exactly what you would expect from your typical normal nail salon. Today was NOT good!! I was very dissatisfied, my technician JACK did my pedicure was RUDE, RUSHED through my service, when I politely requested he do a more thorough job of pushing back my cuticle on my pinkie toe he got an attitude and raised his voice saying "I KNOW". However he had already moved on and didn't touch my pinkie toe with the cuticle tool. He skipped steps in the pedicure service I requested AND PAID for!!! I did get a manicure after, but NOT with JACK, with MAGGIE and she was WONDERFUL !!! SO polite and friendly and she did a good job on my nails as well. When I left I tipped Maggie well and didn't tip Jack. I will not go back due to the lack of interest by management to my complaint and unhappiness. I recommend if you decide to go definitely see MAGGIE!! read more

An apology and a refund would be the bare minimum this business could do for how poorly Hannah, the owner of this distasteful enterprise treated my mother for what was supposed to be a Christmas gift that turned into a Christmas disaster. If you are planning to give or receive a Christmas gift to get a session at City Base nails, do NOT proceed. They were very rude and disrespectful to my mother and did not explain anything to us regarding payment or services. The staff was difficult to understand, and I heard the owner, Hannah, yell at my mother through the phone. Again, do NOT conduct business with City Base Nails on the southeast side of San Antonio. Thank you. Hannah should be very ashamed of herself, that is not how you conduct business, do not yell at paying customers. read more

Today I had the most shocking experience. I was treated by my daughters for a pedicure and manicure. Everything was ok until I heard a man being rude to a customer. That customer was my daughter. She was trying to explain to him the situation and was showing him the lousy service she got on her nails by the nail tech. He did not want to hear it. He did not want to make it right at all. I was across the room and I could hear him raise his voice at her. He claimed he was the manager so when my tech was done I wanted to speak to him. I could not believe how rude he was. I even told him I had never had customer service like this anywhere. Long story short I wasnt going to let my daughter pay until her nails were fixed. He was very upset. He even told us he didnt want us back there again.When we tried paying with the voucher he gave my other daughter, he lost his mind.No where in the coupon did it say we could not use it the same day. When I asked him to show it to me or why not,he raised his voice at me and said " I'm saying it". So at this point he claims he's now the Manager and Owner at the place.So while my daughter was waiting for her nails to dry he threatened to call the cops if we didnt pay right away. And he did! We were like he got the POPO on us. At the end everything was cleared up and fixed.This man was direspectful,unprofessional, totally lacked customer service. read more

City Base Nails - Eyelash Service Near Me - San Antonio, Texas

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I was visiting and needed a quick mani/pedi. This place was close to the hotel we were staying at. The prices were pretty average for most nail places. There was one other person in the facility when I arrived and I was promptly serviced. The bad thing about my visit was the person who did my nails had a cold or something and was constantly rubbing his nose. I did not develop a cold anytime after leaving, so maybe it was just allergies. Either way, they should not have sick people interact with customers, unless they have on a mask. I only get a high shine buff on my nails, but the paint on my pedicure was lackluster. Luckily, I was only visiting the area. Next time I will review Yelp before visiting a nail salon while traveling. read more

If you wanna go somewhere with BAD (and I'm talking bad) customer service, this is the right place for you!! Never have I been to a place with such rude workers!! I left the place in tears due to how they treated me. I don't understand how they keep business with how they treat their PAYING customers. I will never step foot in this establishment again. read more

Came here for eye lash extensions. I was hesitant because first of all there was no soap in the RR. Anyways got them done, they are not good at all. My vision is half obstructed by the lashes. They are supposed to be glued to your real lashes not your skin like the home ones. I feel them on my eyes and they are no even in fullness nor width. Never again. read more

Be prepared to pay $51 for a basic pedi with shellac and color change. Pretty pricey for mediocre job. I only come here cause the place is across the street from my apt. Not worth it in my opinion. Have to go to the nicer sides of town if you want a good job done. I recommend Asiana nails at park north. Never have problems there and the management comes around and over looks the work before you leave. read more

City Base Nails - Eyelash Service Near Me - San Antonio, Texas

Thanks Esme for the best service and for making my nails vacation ready !!! Will definitely be back to see you Highly recommend her!!! read more

This is my first and only Yelp review and I'm upset it even has to be a bad one. I came in this location today after not being able to have any me time in a long time. I walked in and got told to check myself in. I wanted a Full Set with Acrylic Toes. They did not have an option for acrylic toes so I chose a regular manicure. Assuming I could tell whoever was going to help me what I really wanted because I had no clue what I was doing when I checked in. There was a bit of a language barrier with the woman who helped me but she seemed to clearly understand what I wanted and was able to start my pedicure right away. As she's about to begin the process, she starts to paint my nails with regular polish and I stopped her and told her that was not what I asked for. She wasn't understanding me at that point and another man that was just sitting around was trying to help but once again, a language barrier. There was a lady who was sitting next to me hearing the whole thing and finally spoke up, she spoke clear English and told me it would be an additional $50 for the acrylic toes. I told her that I wasn't told that, and that if I would of known that the pedicure wasn't included with that I would not have gotten it but there was no clear communication because the lady doing my toes seemed to have understood. They then proceeded to tell me it was my fault because I check it in that way, I expressed to them that if they had a receptionist in the front to help customers check in it wouldn't have been an issue but I didn't feel it necessary to pay an additional $50 if that was not communicated. Upset already I told the lady to stop what she was doing and I would just leave. The woman who was able to speak clear English was quick to meet me in the front to make sure I checked out with her. I asked if there was any way they could of discounted what they did since I literally got NOTHING on my toes, just a cleaning pretty much. And she said no that I would have to pay the full $33 for the pedicure. (Keep in mind I had full intentions of coming for my whole set of nails which were not done and my toes which also were not done) I told her that this ruined my day because I had intentions of relaxing since it was already hard enough to get a day off to pamper myself and they hit me with extra fees when I'm already settled in relaxed. I have never been to a salon where they do not discuss pricing BEFORE doing the service. I was more than okay with paying something since the lady did spend time cleaning my cuticles & prepping my toe nails. But not $33, the lady in the front was extremely unsympathetic & they all began to start saying it was my fault anyways for checking my self in, WHEN THEY TOLD ME TO CHECK MYSELF IN. Very unprofessional, there was a lot of employees standing around lazily on their phones when there was people waiting to be checked in or seen and they were not trying to compromise in any way. I will not ever return here. I pretty much paid $33 for nothing. Thanks city base nails for NOTHING. Literally drove home crying. read more

Don't come, save your time and go down the street. Came with a friend for pedicures, they sat us down together and took care of her, 25 min after the manager finally came to check in and realized I had not been serviced. No apology, didn't check up, nothing. Wish I could say it was the first time I've been dissatisfied here, but gave them a second try just in case and it was a bigger disappointment. read more

This was our first time going and I will not go back again! $60 for shellac nails that we went back the very next day cause the nail polish was coming off. Even when we went back they still came out shitty! And they are rude there! Felt like they were talking shit about everyone the entire time we were there! Don't go! read more

City Base Nails - Eyelash Service Near Me - San Antonio, Texas

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