There is not much to say besides great things about this store, it's selection, and the helpful staff. This is the store for any gun owner looking for a hard to find gun/riffle at a great price. read more

The selection is good, and the prices are fair for CA in that they are about $100 over prices outside the bay area. That said, the guys behind the counter are extremely weird and rude. I was given an enormous attitude even after a $700 purchase, and was even discouraged from buying something. The russian guy suggested I had low self esteem and told be I was a bad person. Or something. I'm not sure what he's talking about. I guess $700 isn't enough reason to be moderately friendly. Here's an example- I wanted a plastic pinky grip extender thingy that fits on the bottom of a glock magazine. The one that doesn't add any rounds to the mag, it's just the grippy plastic thing. I planned on buying several accessories and wanted to look at what they had on the shelves. Upon entering I was ignored for several minutes and then they demanded to know what I wanted. I mentioned the grip extender and was interrupted mid sentence. Then they said "no, that's law enforcement only." I explained that there is one that is just a grippy thing and rather than saying "Hey sorry we don't have that in stock but feel free to like buy other expensive items here Mr. regular customer" he said "NO. We don't have that" in a rude voice and went back to ignoring me. It wasn't busy. I've gotten this attitude several times when I've stopped by to window shop. What'd I do? Besides feel a bit nervous as several hairy armed men glare at me. Guess who is never shopping here again? By the way I'm a handsome clean cut white dude, ex-military, and a fine upstanding citizen with several college degrees and a disposable income. I love puppies and freedom and apple pie. I guess when you are the only store around you can be a-holes. read more

After many pleasant dealings with the Pleasant Hill store, I decided to check out the Pacifica store on December 21. After seeing a rifle I wanted to purchase and having cash in hand, I tried to flag down an employee to let me purchase the French MAS. After waiting for over 30 minutes and having three employees tell me they were too busy (they weren't too busy to help the people who came in after me to look at Glocks) I decided to leave. I will not be doing business here again. read more

Just bought a Beretta PX4 Storm. Great customer service. I will certainly purchase all my firearms and accessories from here again. Big plus that they support the military, especially since I am active duty Army. ;) read more

Love this place. I highly recommend it for any of your ammo/gun needs. Employees are knowledgeable, helpful, and items are decently priced.

I'm surprised to see that there are so many people in the firearms community who lack a good sense of humor or are offended so easily - this shop is filled with the sweetest people who give you a hard time because they have a wonderful sense of humor. If you don't know what you're talking about, just say so, and they will be helpful and tease you as they teach you what you need to know - it's like learning from a friend you've known forever, lay down your ego and let them help you. I'll tell you why I love this place: - they are always up for a conversation, always give helpful advice, and always give you a hard time because they genuinely like their clientele. - they are so patient when people are rude to them. - they always quickly correct their clientele when they are incorrect - a huge sign of respect, as far as I'm concerned. If you understand how to handle a firearm and how to handle yourself around a firearm, you'll understand why nobody should be allowed to leave their shop and remain misinformed or handling a firearm incorrectly. That in itself is excellent customer service. - they're super kind and do not discriminate, I'm treated like one of the boys there and there's no difference in the way they talk to me - same rough joking, but they make sure to adapt their advice to what may be helpful to me. - they are very well-versed to many situations and make sure you are comfortable. Perfect example: I brought one of my friends in while we were out shopping, and I wanted to pick something up. She was afraid of guns, so Uncle V got very quiet and spoke to her so sweetly and respectfully, took the .40 I was looking at, and taught her how it works, the parts on it, and how to hold it, so she wouldn't be afraid. Guess who wants to go to the range now? Super helpful, really kind, fantastic sense of humor - love this shop!!! read more

I recently did business with City Arms and they were one of the most friendly dealers that I've dealt with in a long time. They were respectful and treated my daughter very nice when I was there. City Arms has earned a new customer from here on. Thanks! read more

Dimitri always is a pleasure to work with. been dealing with dimitri ever since he was on airport blvd in ssf. and the out of state transfer was only $25 back then. read more

Since prices have went down a little I am changing my review. The AR lowers and lower parts kits are still a little over priced but other than that no complaints, good people good business. read more

I purchased a rifle here a few months ago and just bought a new pistol here today. The level of service I received both times was outstanding. I've come in a few other times just to look around and the staff has always been quick to help me and they're very knowledgeable about the firearms they carry. Their prices are a little bit higher than what you might find at some other big chain stores, but I don't mind paying extra for the great service and knowledgeable staff. Very happy with this shop and will definitely continue to buy here. read more

Best place to buy guns!!! Everyone is nice and willing to answer your questions and if they don't have what you looking for they can order it for you!! read more

I love this place! The staff is amazingly helpful and always willing to answer my stupid questions! I wish I would have found them sooner as I would have saved over a $100 bucks on a handgun I recently purchased. Great prices, selection, and service. City Arms ROCKS! read more

I visited City Arms looking for something specific. Unfortunately, they didn't have it in stock but made a few phone calls to see if they could order it for me. Everybody there was pretty friendly and helpful. read more

This shop is fanominal, they have a great staff and theybare very knowledgeable about what there saying. They are not pushy about making sales and are friendly. They make a first time go smooth and they assure that you are comfortable. I guarantee that I will be a loyal long time customer, and will bring much business to there location. read more

Was told they couldn't help me because someone had called in sick.. seriously??? Worst costumer service I have ever experienced. Will never set foot in this joke of a business again read more

i've known and respected dimitry for many years he is very knowledgeable especially regards soviet collectibles.my Last purchase was a stainless star PK 3 years ago it is a rare item very few imported before clinton's interfered in 1993.I sold a rare book by famous soviet gun illustrator named Bug that he was happy to get.I live hours away otherwise would visit more often always busy as prices are fair. read more

I love this store and the folks who run it. I bought my first-ever handgun here back in 2009, and the staff was great. It was a Saturday and it was crowded, but they took the time to listen to my needs and help me find the right gun. Plus they did everything with a sense of humor. I'll definitely shop with them again. read more

Purchased three firearms from these guys in the past totaling 3.5k - purchased from them...NOT from an out-of-state or internet purchase. All of these transactions were ok. No drama or insults from the infamous a*hole "uncle v" during these past buys. Fast forward to potential fourth gun purchase - "uncle v" approached and asked if I was buying. I said I plan on it if they had what I was looking for - specifically a higher end piece for about 2k. He tells me they don't have it and points me to the kimbers. I ask if it can be special ordered and he gruffs yes. "You tell me gun, fill out paper, pay for gun, i order, you wait". Than he tells me they have another higher end piece in stock for 2.8k and becasue I was only looking to spend 2k, he wasn't going to show it to me and walks away yelling "where are all the good customers?" I stood there for a second and than left. There you have it. A repeat customer getting crapped on by the 'owner'. I have always been respectful during my prior and current visits and never expect anything more than BASIC service, but seriously. this guy needs to chill and get a an attitude adjustment. I am never giving them my business again...unless a serious dilapidating heart attack takes care of the old grump. read more

Came in here the other day to get pepper spray for wifey. Not a huge selection of those kind of items, but they do have a great selection of handguns. They were also very helpful assisting me with my relatively small purchase, so I was pretty impressed. Now I've got the itch for a Sig. read more

Can't say enough good things about this place. Every person who works here is incredibly knowledgeable about every single product they sell and even ones they don't have. My fiancée has purchased multiple hand guns from here and the process is smooth and quick and they don't overlook a single detail. I also love that they don't try and convince you to buy any additional items at time of purchase as some other shops do. We were in and out within 45min yesterday, So for those upset about lines and wait times-You need to remember that they need to follow county, state and federal protocol and can only allow a few persons in at a time due to how small the shop is and you can tell they try their hardest to move things along but you cannot rush the purchase of firearms nor those applying for safety certification and such. I also notice a lot of negativity towards their preference to regular customers and law enforcement- We have been coming here for years and my fiancée is an LEO and aside from them recognizing our faces/names I have never felt like we were being treated any way different than other shoppers in the store. read more

I'm here much more than I'd like to be thanks to my boyfriend but as far as gun shops go, this place is the best I've been to in the Bay Area. Most gun shops I go into have people working there that just stare at you, but don't say anything and are usually pretty rude if you end up talking to them. The guys here are all very friendly and funny and my bf loves this place and he's the one who knows guns so they get 5 stars from me! read more

The staff is helpful. They have a good selection and reasonable prices. I was pleasantly surprised the first time I went. They had two CZ's I wanted. Bought one and they held the other one for me at no charge until my 30 days was up. read more

Bought my first hand gun the other day. I'm a complete novice and I'm so glad I went to city arms! The guy who helped me was named Mike. Very young guy but very knowledgable. They even laminated my gun safety certificate that I had just got from Big 5. The whole process was so quick and everyone there was so pleasant. Not what you would expect from a gun store. I was pleasantly surprised. They even had a donation bin in the front of the store for US troops overseas. Great place and huge inventory. I ended up buying the Beretta px4 Storm! Thanks City Arms! read more

This a firearms store run by people who know their business. It's also fun to visit. I've been to City Arms four times in the last couple of months and have had good experiences each time. Today, for instance, the older gentleman whose name I missed took the time to share his experience and thoughts on makes, models, ammunition, and finding the right handgun. Because of this, I will be heading back to CA next month to pick up a fine HK to add to my collection. I have nothing but good things to say about the other workers as well. The younger man with the Russian accent once managed to expertly put new sights on my 1911 despite a growing number of customers. His colleague, a fine and helpful man who I believe is a former LEO, showed me a number of firearms with good cheer. Good service, reasonable prices, and often amusing dialog are pretty good reasons to patronize a business, and I look forward to continuing to do just that with these folks. If you have not visited this store yet, you are missing out. read more

Smart, no-nonsense gun shop. Easily the best in the bay area in terms of selection and knowledge. Bought two pretty serious pieces from them in the last year and haven't been let down. They've got my loyalty. read more

Best Firearms store I've been to yet. Have purchased a few handguns and accessories here and plan to in the future. Great place to come to if you love your Second Amendment rights. Big plus that they are Pro-Military and support their Troops. read more

Vlad, Bob, and Dimitri will do they're best to get your business, which is not a bad thing. Workers are very friendly, just don't be afraid to ask questions. The store has pistols, revolvers, rifles, shotguns, cleaning equipment, gun safes, targets, knives, weapon accessories, etc. If you can't find it, ask and they might be able to order it for you. As a plus, the store is also OLL friendly, I picked up a Stag lower for $150 + DROS fees. I buy all my 5.56/.223 here because the price is very reasonable. Support your local gun store! read more

From beginning to end, an excellent experience. I was hoping to get to City Arms much earlier in the day. Preferably as close to opening time as possible. I was hoping to make this Saturday the day I took my HSC and purchased my first firearm. I did know exactly what I wanted.... Unfortunately, domestics and errands promptly moved my second visit to City Arms to the back of the line. This meant arriving only slightly earlier than my slightly dissapointing first visit... I strolled in at about 4:05pm, however this time eveything clicked like clockwork. Watching the short safety video and taking the test took about 15 minutes tops. Dimitri handled the creation of my card and the purchase of my firearm ultra-quick and efficiently while Vladimir (I believe thats his uncle) handled my background check and pick-up form. Dimitri was definitely more "customer-friendly". Vladimir can best be described as surly, but he's a good guy. He's polite, he's just all business. These guys are gun store owners... I'm sure they gotta deal with shit-heads on the daily. I was really impressed with their selection. I was also impressed with their stock of ammo and accessories... ...cleaning kits....sights....cases...safes.... I'll definitely be back here. read more

I tried to get some information about shooting ranges in their area and they just hung up on me. Every time I needed something, they were closed. read more

City Arms is a friendly, customer-oriented, competently run, and nicely stocked store.

great selection...all the guys in there are friendly and very helpful. I went in there not knowing what to get. Not sure who it was, but he walked me through all kinds of handguns...ended up with a beautiful Kimber. read more

Awesome selection on sidearms! Went there just to check out their selection, ended up with HK subcompact P2000. Super friendly staff. Also has a nice selection on semi-auto rifles compared to other gun stores. read more

Went to City Arms last week to do a PPT and was treated courteously by the staff. No futzing around. Well stocked store run by people who know their business. Looking forward to going back for another visit. read more

I haven't bought any guns there yet, but I have friends who have, they've all been happy with them. I've bought other items, and had good results. Employees there seem fine, no problems that I can recall. I would go there again. read more

so honestly i dont understand how this place has a rating above a 2 on here. on two separate occasions i have had a bad experience with these guys. the first time i went in with my wife wanting to find out some info about buying a rifle for me and a hand gun for my lady. when i asked them a couple of questions they gave me some smart ass answer and treated me like a complete noob to guns..(granted i was, but they still should not have treated me the way they did) on the second occasion i recently called up about a AR-15 build im going to be doing and this is how the call went down me: "hi i have a quick question i was wondering if you could answer" them:"yea" me:"so im looking to build my first rifle and the site im going to buy the stripped lower needs a FFL licensed shop in order to ship, and i was wondering if you guys could give me some info on this" them:"so what do you want" at this point the guy already has an attitude and apparently didn't listen to a word i said so i repeated what i just said only to get a smart ass attitude of him saying "no" i dont know if its because these guys think they are the shit or what but their attitude is ridiculous. i recommend that anyone stay away from this shop.. if you are looking for a friendly shop in the bay area i recommend either Imbert and Smithers in San Carlos or the guys that have so far been the nicest to me, Bay Area Gun Vault. read more

I live up the street and bought my first sidearm (Glock 19 with a tracer tactical light) from them. Staff is always knowledgable, I don't feel stupid asking any of my questions, and I never felt pressured to buy anything as I was just browsing firearms. Definitely looking to buy my second firearm from them! read more

I never write reviews, but my business transaction at City Arms makes me want to warn others so they don't get robbed like I have. After constant talking about an AK. My girl wanted to get me something nice for my birthday, and said I could get one as long as it was no more than $800. I often fish at Pacifica, and according to yelp City Arms was close so I stopped there on my day off after fishing. I was helped by NICK (a short stocky white guy with short hair) who showed me two AKs. One on consignment and other was the M+M. I went with the M+M since it was new. He went to the back to grab it, and opened the box. Initially I thought he was checking to make sure everything was there. Then he looked out the door like something happened, and being curious I looked too. When I turned around he was putting the magazine in the AK. It wasn't fishy at the time. So he told me to do my paperwork after paying. He dropped off the taped box to the lady there when I was on the computer inputting my info. Come the day for me to pick up my long gun, I was happy like a kid at the candy store. We went through the paperwork, and they gave me the box. I raced home to check out my Birthday present, imagining what else I could add to it. That's when I started noticing small somewhat deep scratches in certain areas. So I continue to inspect it some more. The button on the adjustable RPK sight that it came with was stock on the right side so I couldn't move it at all. Then I thought, if there were problems outside, let me check inside. This is where my heart sunk. When looking through the underside at the magazine port or whatever it's called (sorry I'm a newbie and he probably smelled it) it was caked up with blackish red crud with a generous amount around the firing pin. That's when I realized that NICK pulled the Bait and Switch on me like SABER S.'s Review on (8/9/13).. I should have read all the reviews and listen to him... I guess they don't care about burning bridges due to to all the gun scare thanks to our local government. I went back to exchange it the next day, and spoke to a middle-age guy with a beer belly. He said they won't do nothing about it since there is no proof that they sold it to me in that condition. Basically saying I messed it up. I wish I could give them no star, and something else. So here is some tips if you wish to support these crooks (I'm being a saint by calling them that). 1. Inspected your purchase even if the box is taped shut. 2. Do your research and ask a lot of questions. I guess they can spot a newbie easily since they are in the business after all. 3. Keep your eyes on the prize or else they'll pull the switch. I believe they gave me the one on display, if not worst, a used one. 4. Back to #1, because once you leave that store, it opens you up for the same excuse they gave me. You're the customer, you have the to right to be an ass if you have too. It's not like you're spending 20 or 30 dollars, we're talking hundreds. *** GO TO HIGH BRIDGE ARMS. NO SHARKS THERE.*** I got my FAL there with my next paycheck, and they charged me less. $1600 City Arms could have got if they didn't use their flea market tactics. Live and Learn, but hopefully not like me. read more

Friendly staffs, nice detailed explanation and introduction to pistols and rifles. Very pleasant experience in City Arms. ;) definitely comeback next time. read more

My favorite gun store. Excellent customer service and best prices of any store near SF. Very laid back and comfortable store, no testosterone injection needed to enter.. Also the BS level in the store is very low, read more

Awesome shop! The owner was a great help with finding my first shotgun. Walked out with a nice beretta! They also have a few sse guns available. read more