Took the test for my FSC here and the team was extremely friendly and made the process smooth. Not too long afterwards, I purchased my first firearm and again, they were friendly, knowledgable, and answered all the questions I had. I will definitely be coming here for my future purchases going forward! read more

Great service and selection. Friendly staff. California gun laws/rules makes processing cumbersome though.

My more experienced friend recommended me to this place to take the fsc test. While I was browsing the shop the employees were very helpful and knowledgeable about everything I needed to know about anything regarding the fsc test itself and handguns. They waived the fee for the test if I bought a handgun that same day which I did. The whole process was smooth and I had the employees as a safety net the entire time. read more

City Arms - Guns & Ammo Near Me - Pacifica, California

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Great knowledgeable staff. Availability and pricing. I'm a repeat customer for many years.

This is a tough business to be in in CA, which can lead to a lot of interesting dynamics from a consumer perspective. This shop is professional and respectful of its customers, and that's all I need. They've earned another customer. read more

I was in the market for a new handgun and wanted to shop locally, so I went to City Arms to take a look. I was greeted by friendly staff and we checked out some guns. They asked a few qualifying questions to find out what I was after and gave advice/background/tips on the choices. The price and purchase/transfer process was explained in detail. Yeah it's expensive but it's California, I was prepared for that. They had what I wanted but I ended up choosing something else after I got to handle them both. I left the store happy, excited, informed, and confident in my decision to shop where I did and in the gun I picked. I'll update my review once I can go make the pick up! Update 01/14/2025: Super easy pickup experience. Very welcoming and informing staff. Excited to try out my new purchase at the range! read more

I purchased my first firearm from here, G21sf. The process was super easy, the guys there are super helpful and nice. I brought a friend with me, knows nothing about guns, was asking a bunch of questions to the guys behind the counter. I was getting annoyed of his questions but the guy behind the counter was super patient. Shoutout to him Highly recommend this place! read more

Bought my first firearm here and since then have been coming back for more! Wide selections of pews pews! The staff are all very friendly and something that really stood out to me was how patient they are with you. I might've asked a million questions before buying my first Glock and then another when I got my AR15. I don't see myself going anywhere else in the bay for all my 2nd amendment needs! read more

Every time I walk in I'm always greeted and welcomed. Bought a few guns here and so far so good. Prices are decent. Customer service is amazing read more

First time buying my firearm here and staff are very accomodating. Will definitely reco this gunshop! read more

My favorite gun shop in the bay right and never did me wrong. Bought my first gun which was a glock 26 back in 2018 when I just turned 21 and Henry and uncle V game me a good deal on it since the place where I bought my first gun this store holds a special place on my hear. Selection is great here they have everything from Sig spears to mosin nagants. So it's a great place for a guy like me who likes modern and vintage guns. Also unlike alot of other stores in the bay area they don't rip you off here and charge 120 dollars above msrp like a certain store in san bruno. Plus austin and dimitri are great to work with and the other guys here are nice and friendly too. read more

Very helpful and informative! I'm a novice and didn't feel intimidated at all. Staff did not talk down to me.

Austin, Eric and Matt are super helpful and friendly. Made me feel welcome to this new town and as a first time gun owner. Lucky me!

Great staff!!! I've purchased a firearm on more than one occasion here and they've always been very helpful. The last time that I was there I had left my glasses in my car and could've easily gone back to the car to get them, but, the guy (I wish I could remember his name) before filling out the paperwork said, don't worry about it and simply read the questions out loud to me as I filled out the paperwork. I can see perfectly far away and not too bad up close but just the fact that he would take it upon himself to make sure that I saw and understood everything that I was filling out was a thoughtful touch. They have a very nice selection of rifles and handguns, as well as, new and used firearms. I just wished they sold more accessories like holsters, etc. I'd recommend them to anyone be it the newcomer or experienced firearm owner. Great spot! read more

A certain person who handles transfer papers feels that he is god. Makes unreasonable demands, expects you to know that there is no data base for prior gun safety test, will not talk to you unless you are here on your scheduled appointment. Just an ASS. But I get it, If you don't want him to deny the transfer paperwork read more

BEwARE, price match call gun stores they will be cheaper, this unethical gun shop wants $1350.00 for a sig p238 That double the cost Went to gun range in Sacramento paid $699.00 for same gun. Citi arms is a beyond a rip off, don't believe me call both shops and see the price difference, also they are extremely rude . read more

City Arms - Citi is asking 1350.00 for a 699.00 from the gun store in sacto, they always have in stock . - Guns & Ammo Near Me - Pacifica, California

Great service, awesome selection. A little pricey but they usually have what you need. Staff is very friendly. Never feel like they try to upsell. They also have a great selection of quality knives! If you are a 2nd Amendment type of person, this place has it all! read more

Workers are knowledgeable and friendly. Best prices on ammo I've been able to find around the Bay Area.

Love this shop. Very friendly and knowledgeable staff. I have made a number of purchases from this shop. Highly recommend.

The most important for me is customer service. They take the time to explain and give you the pros or cons of the firearm you looking at. They don't try to influence your choice for the most expensive one. They give you honest feedbacks and the real characteristics of the product and they let you decide based on your taste, need and budget. If you had a negative experience somewhere else. Go to City Arms - 90 Eureka Sq, Unit D, Pacifica, CA 94044, they will treat you like a friend. All staff are very knowledgeable and courteous. read more

Called looking for Mp5 22LR. Someone on the phone stated they had one left. I asked how I can secure it. Male said to give him my credit card number and it will then be all mine. I asked how much and he stated he couldnt tell me because they do not give quotes over the phone. I responded even though I give you my credit card number your not going to tell me how much you are charging me?! He said no. No quotes over the phone. Oddest, unethical , unprofessional business practice. How do you just charge someone without saying the price . Obviously I declined and will it support their business with a "give me your credit card number and I will surprise you with the bill after." Pshhh... read more

SUPER WELCOMING AND INFORMATIVE!! Spoke to a gentleman names Matt and was really helpful. He showed me plenty of variations of what I was looking for and wasn't pushy. It's been a few years since I've been to a shop and now looks like I have a permanent one to got to!! Thank you City Arms, looking forward to doing business in the years to come!! read more

Recently purchased a shotgun there. Staff goes above and beyond! When I went to pick it up they showed me how to break it down put it back together and told me if I ever needed anything or have any questions about the purchase or anything else in their store to stop by and they'd be glad to help!!! Very knowledgeable read more

Waited for several hours do to covid crazieness. Was there to purchase with a friend and my girlfriend. After her waiting for two hours when we got to the front of the line they skipped several times us because of store capacity(3) and then since she wasn't sure she was going to buy a firearm the owner told her to leave. Then he proceeded to grab my arm and move me out of the way. Unfortunately, they had what I needed at this difficult time and so I made a significant purchase rather then waste the time. The second time I returned to pick up my purchase the staff proceeded to insult me over taking the situation seriously. While John at the door and half the staff there are friendly and knowledgeable, the owner and his underlings are a dark spot on the other very nice people there. I will not be returning to shop there and I suggest you bring your business elsewhere. I know it's hard to find available ammo(spoiler alert unless you're buying a Firearm they won't sell you ammo anyway) and firearms but finding a good shop that isn't insulting and demeaning to customers and potential buyers is more important. read more

City Arms is really hit and miss when it comes to their customer service. In the same trip I was treated both extremely poorly by one employee (the doorman) and very respectfully (the employee who escorted me through the store) *thanks Covid* The doorman was dripping with sarcasm when I told him I wanted to just browse real quick after signing the Gov. Newsom recall petition. He leaned into the store and shouted to the shop manager something about how I was just a "window shopper" Like I'm sorry 'comrade', but I've spent about $2000 buying multiple guns from your stores the past, whether you know that or not, you should never treat ANY customer with such disrespect, especially when I am literally standing 10 feet in front of you at the entrance. I personally feel like I am treated way better at Peninsula Guns in San Bruno. That's my .02 read more

The staff are super friendly and helpful. They were very nice answering all my questions. I didn't get a chance to purchase yet but will definitely come back. The guns there all looked amazing. The hard part is having to choose. read more

I will never go back there, ever again! The guy with the Russian accent is an idiot! I told him I need a handgun. He said they are only selling ammo for customers buying guns. I said good because I'm not buying any ammo. I need a handgun. And then he said I'm not listening to him. He said it again that he's not selling me any ammo. He's a freaking idiot!!! read more

They price gouge hard. There are signs saying "no cell phone use" which is to prevent you from learning the truth. I'm choosing not to comment on their ownership or one specific employee in a public forum like Yelp. But if you know...you know. You'll have a better experience and transaction elsewhere. read more

I have been buying firearms from City Arms in Pacifica since they opened approximately 15 years ago, and not once had a negative experience. For those reading negative reviews, keep in mind that world events, such as COVID-19, often trigger unprecedented firearm and ammunition purchasing, which puts undue pressure on businesses such as City Arms. They subsequently need to deal with more customers than usual, and at the same time need to deal with a dwindling supply due to the increased demand by law-abiding people. They are good people, so I encourage patience during such times. I encourage the same for any business. My latest purchase from them is a Smith & Wesson Model 41, which I plan to pick up during the coming week. read more

I've all but given up on Yelp but I gotta give it to the gents at City Arms for helping me decide on the right firearm for me. I arrived over an hour before opening and was around 7th in line which grew to 20 people deep shortly thereafter. Pretty standard, gentleman walks down the line checking IDs and noting positions in line. Watch out for unintentional cutters. I made a buddy in line so we were chatting about what we were looking for and ended up shopping together. Yo Dave, hit me up! The team is extremely knowledgeable but shortstaffed so they don't have all that much time for you to decide whether you want to purchase a firearm or not because... well, there's a line of 20 other people looking to buy what you're checking out. I had little time to make my decision but I'm glad I did as, by the time I had made it into the shop, I was nearly four hours invested. The FSC was a breeze and all my questions were answered before, during, and after the whole process. If you're a first timer, go in and be personable... Maybe you'll be treated nicely. read more

I gotta say at first I was a bit nervous going to city arms to purchase a gun for the first time. I had read all the reviews and I was afraid of having a negative experience. The man at the front door can come across as rude and full of sarcasm but I wouldn't take it personal to be honest. The sales associates were very helpful and informative and made my process easy and smooth. Couldn't really complain to be honest. Will be coming back and look forward to my next visit. read more

City Arms - Springfield XD-9 and The ammunition I bought - Guns & Ammo Near Me - Pacifica, California

This place straight up price gouges, they'll make up an excuse and say the cost of guns and ammo are going up but trust me the prices they're charging are far beyond what the prices actually are and whoever is making the pricing is just straight up greedy taking advantage of uninformed customers such as myself at the time. You will get ripped off shopping for ammo and guns at this store, their pricing is ridiculous, I'l never forget the time I paid $400 for 500rds of S&B 115 grain 9mm and trust me people I know the true prices of what ammo should be sold at despite the climate we're in in regards to supply and demand, and it's not $400 for 500 rounds, scroll and read the reviews, I'm not the first one to call them out on their ridiculous prices. Instead, drive a bit further and go to Sportsman's Arms in Petaluma, or if you're just looking for a basic handgun as your first gun go to bass pro shops as they have some of the best pricing on glocks I've seen. $499 for a glock 17, and $579 for a glock 34. To the owner of city arms, you guys are gouging and you know it, pistol ammo can be bought for $325 for a case of 1000 rounds. Taking advantage of the naïveté of new gun owners is a total joke. And another inconvenience, they don't give pricing over the phone, so in my instance I had to drive over 2 hours round trip to find out I was going to get ripped off! It's almost laughable If I had known city arms pricing was the literal worst in the bay area I would've skipped the drive and the ridiculous line they had going. Do some more shopping around and like I said if you want a gun that's actually worth while having go to Sportsmans Arms, they have a collection of guns like I've never seen in a California gun shop and by the way they handle paperwork in mere minutes as opposed to 30 minutes at city arms. Between the crappy pricing, weird rule of not being able to use your phone in the shop, and slow DROS this place is a HARD PASS. Half the guys there were cool but one of the guys as a stereotypical gun store fud, I'm so over that typical gun shop attitude. Not a well ran business in anyway at all but hey to each their own, the way this business is ran makes other businesses look so much better. read more

I have purchased several guns from City Arms and have always got professional service.

Good bunch of guys working here with a good selection of firearms. I'm now on my second gun purchase with them and I can't wait for the third... It'll definitely save time coming during a weekday. read more

I visited the Pacifica store a couple of times. The same gun counter person was very pushy and constantly talked over me. Very arrogant. Not likely to go back. read more

My wife went in and was handle with kit gloves. Appreciate the knowledge and service . She's going back for other items.

Really weird retail behavior. I was trying to buy an AR-15 lower receiver. In case you aren't familiar, most military-spec'ed lowers are basically the same. I was calling the local gun shops to do some comparison shopping, when I reached these guys. "Do you guys sell lower receivers?" "Yes." "Can I get a price range?" "No, you have to come to the store for that." "... I live forty-five minutes away. Would you please be respectful and help me save time? Place X is offering Y price, can you at least tell me if you're lower than they are?" "No, come to the store and I'll tell you." "I'm not in the business of wasting my own time, so no thanks. Best of luck." ... What on Earth is that behavior? I understand not wanting to haggle, but price comparisons are a fundamental part of being a customer. It's like these guys don't even want business. Mind-blowingly strange. read more

Another successful visit. Good price on a consignment Astra 400 in excellent shape. As always the staff behind the counter was professional and by the book. I love the fact I visit this shop and expect fair and honest treatment that speak to me on my level while still being able to offer helpful suggestions. Thanks City Arms! read more

Buyer beware! Short story, they sold me (Covid price gouge) a pistol saying NEW, come to find out it had been severely USED!!! If you buy a new gun from City Arms, and not in a sealed box opened in front of you, you better take to a trustworthy gunsmith and verify it's NEW IMMEDIATELY after taking possession of it!!!!!!! Don't be a victim to these guys!! Details; I paid $825 for a $579 CZ 2075 10/24/2020. I thought I was supporting a local gun store who was taking good care of our community, so the markup was acceptable to me. THEY (the owner, older guy) ARE NOT! Greedy and dishonest!!! It's now 2/5/2023, I have never fired my RAMI, not once, never out of my personal possession. I have moved out of state in late 2022, 2A friendly state and county after 15 years in Pacifica CA. I tried to swap the mag release because I'm a lefty, couldn't get the retention plug to pop back up through washer. I found a highly rated father/son gunsmith (they also have DoD contracts) who specialize in CZ sales and service. I showed them the plug/washer and requested they order and install CZ Tritium night sights, stock sights suck in low level light. I also wanted him to do a low safety inspection because I'm taking a gun safety/shooters class middle of February.They said I can't leave the pistol because of policy and they would call me after the sights arrived, once work starts, I can then leave the pistol through completion. George, the gunsmith, called me after the sights arrived, so I took the RAMI to him. While I was there, just brought to him and never left, he said the front sight was off center and showed me. I told him this is brand new, must have been factory flaw. He removed slide and said are you sure you never fired this because these wear marks on a new CZ would take a couple thousand rounds to make. I started to get angry, not with George but the greedy owner of City Arms!! George called me 2 hours later and said the front sight was epoxied in place and he had to use a sight tool meant for larger caliber just to remove. He then stated CZ does NOT epoxy the sights on new RAMI's, they are dovetail press fit. George then said rear sight was off also!! I asked him to inspect the barrel, he scoped it and stated residual gun powder and corrosion from poor cleaning after firing!!! I literally just received my Hope 9mm pistol cleaning kit on 2/2/2023 getting ready to clean after my class!!!!! Thought about calling City Arms, slept on it, if he's going to be this dishonest, he'll deflect any responsibility, same with email. I'm not asking for refund, financial compensation. I don't even know how to pursue legally! They are not BBB accredited, but I'll post there also! SHAME ON YOU Vladimir Chaban and Dmitry Danielvsky for authorization of selling used as new!!!! I will research if you have any city, county or state contracts, I will alert them to what you did to me and what your business practices are with the community! Hope you choke on the money! read more

Reading a lot of negative reviews, I can see that most are just from people who can't take being told "just a moment" or when an employee simply doesn't smile. I've been to this location twice. I was helped immediately and both my gun purchase and FSC certification were done in less than 10 minutes each. The staff collectively really know their stuff, so I'm never left without answers. I love that other employees will chime into your conversation if it'll help you with what you're looking for. If you want to be treated like a princess and have employees bow at your feet, look elsewhere. These people only have so much time to help whoever they're helping. It's a crowded store because lots of people here wanna check it out. read more