So I come to cash my check today and the teller gives me all twenties. I ask for hundreds she says…read moreshe has none. Not one fifty not one hundred. Didn't even make a effort to get one. No I will not be opening account with you.

Very nice people I gave me a file folder for the paperwork…read more.... This is the one on the Southern Artery across from the Stop & Shop! According to Yelp it doesn't exist I did a review on it probably like a month ago. They have very good seats with lumbar support*

Great place to do your banking. The staff is very friendly…read moreand I am always greeted right away the second I walk through the door. This location is very clean and well kept up. There is a good sized parking lot in the back of the building so parking is never a problem here. There is a even a restroom here which I don't often see at banks and it is a great convenience to have. Every transaction I have made here has always gone smoothly and the bank tellers are very efficient. I always enjoy coming here.

Beautiful, new branch that opened in late June. There's a good amount of parking, entrances/exits…read moreon both Centre and Belgrade, accessible entrances and ramps, etc. Outside looks gorgeous, inside is equally gorgeous. There's only 1 ATM in between the two sets of doors and I believe there was another one inside as well. I came half an hour before closing on a Friday with no appointment and there were no other customers. I got helped right away by a lady whose name I didn't catch but she was super kind and transferred me over to another friendly guy whose name I also didn't catch to help me close out an account. Actual closing of the account was fast and painless and there were no excessive questions about my reason for closing, which is always appreciated. I did get pitched for a new credit card since I have other cards with Chase but I expected something like that. The whole place/experience is very elevated. Everything looks nice and polished. Even the keyboards they were using were wireless and slim with computer monitors mounted on fancy arms. I'm in the area for family but if I lived here myself, I'd definitely come back. Would recommend paying this branch a visit if you need anything!

We had decided to purchase a new vehicle finally. I usually shop around for rates and this time…read morewas no different. I made a list and started calling and then I landed on Quincy Credit Union in Weymouth. Not only was it near me but the interest rate was amazing. Life was extremely hectic that week and I was lucky enough to deal with Mike Grady. He went above and beyond to make this fast and simple..even took the time to call my insurance company for me. I feel very lucky to have dealt with someone who knows what they are doing and treats you with such respect. Thank you Mike!

I switched to SoFi online banking because this bank was so bad. They are so outdated, the app looks…read moreand works like it's from when apps were first created. You can't add your card to your apple wallet, you can scan a check into the app. It's all so outdated. My account went overdrawn while working to change things over to a new bank and they charge you for the fees...makes sense. One day I checked and they charged me 6 times at once. So I call and I tell the very rude lady on the phone that I'm taking care of it and I have already switched the bill to my new account. I'm not sure why they keep trying to take it out of this account but in the meantime could you help me stop these fees from coming out. She said no as quick and rude as possible. I've had other banks before so I know that usually there is something they can do. But I guess not Quincy credit union. They suck, their customer service sucks, the app sucks. Don't use this bank!!!

good customer service, the staff are very nice and friendly people especially Christos and Brutchel…read more.

Trying to pay off a car loan, I called the main telephone number, which was answered by a virtual…read moreassistant. The car dealer had given me an extension for the Consumer Loan Servicing Department at MCU. The virtual assistant will not allow extensions to be entered. When I told the virtual assistant that it was not helping me, it hung up.

I have been a customer of the Rockland Trust in Hanover MA for 43 years…read more I have never had a problem dealing with this bank. Last Sunday my brother realized his checking account was affected by scammers. He was out $16,000 by a coin base scammer. His branch was closed on Sundays so he called Ed in the Hanover branch. Ed was extremely helpful. When you're in panic mode call Ed!! After this happened I went into the Hanover branch to move some money out of checking, Jennifer was great to work with. Thank you both Chris

So yeah I opened up an account at the grafton street Worcester one so my disability checks would go…read morein for my daughter and they still haven't added my name to the account and then the check disappears all because my name isn't on my account yet. They are the slowest workers I've ever had to deal with! It should only take 24-48 hours not six or seven days. The corporate office is the lowest biggest joke ever.

My Rockland Trust debit card information was stolen and used by someone in another state to make a…read morepurchase of nearly $1,000.00 I was sent a text message from Rockland Trust on that day asking me if I made this purchase, to which I replied "NO", and the card was subsequently frozen and my account was given a provisional credit for that $1,000.00 fraudulent purchase. Fast forward 3 months later, and the provisional credit I had been given was then RESCINDED by Rockland Trust, and I was told they had been given "proof" by the merchant where the fraudulent transaction occurred that it was not fraudulent, despite the fact that the bank itself CONTACTED me that day when the purchase was made as they suspected it to be fraudulent. Now Rockland Trust is telling me there is "nothing more we can do", despite having already being able to provide me a credit for the fraudulent purchase that they TOLD me about the moment it happened. I will very likely be taking my business elsewhere entirely and never banking here again because of this complete failure, on Rockland Trust's part, to protect me and my financial security despite every indication and piece of evidence they had to do so.

Awesome bank !! Love all the folks working at my branch. Friendly and knowledgeable.read more

The Manager and staff are very accommodating and helpful! Waiting for an appointment I was escorted…read moreto a private room to wait for my Banker Jason. An hour meeting and very informative! As always good service and Citizens works to make their customers feel secure and always around to answer your concerns. Thanks to the Manager and Wealth Management Jason!

Jack McMullen Some Thoughts on the way Citizens Bank Handled…read morea Recent Branch Incident in December 2022 I banked with Citizens (and its predecessor banks) in Burlington, Vermont and Cambridge, Massachusetts, the former for 27 years and the latter for over 40 years. For all of that time I had cordial relations at both locations and with the managers and tellers resident in the two branches I used in each city. Burlington branch is terrific. Central Square Cambridge has become another story. For most of my 40 years of patronage the branch served me well. I was a satisfied customer. Then late in 2022 the management and many of the tellers in that branch were changed over wholesale. They do not know their customer and apparently don't care to. They changed long standing practices which led to a heated dustup with one of the new tellers transferred from elsewhere (my fault for losing my temper with her and her fault for total inflexibility in insisting on rejecting a deposit containing a check deposited the old way for more than a decade). Ironically, after I left the branch I walked to the Portland Street branch nearby and deposited the rejected check (so resisted by that new teller) without incident. Then instead of asking for a meeting about the incident, the bank simply sent a pre-emptive letter closing my seven accounts, corporate and personal, blowing up my ability to operate and receive direct deposits (SSN check and other links). The letter said the decision was final, do not contact the bank. The letter gave 30 days grace but was sent to my Vermont office so only 10 days remained when I returned there from Cambridge. Needless to say when an action like this is taken the bank knows full well the disruptive effect it will have and doubtless intended that. It has taken hours upon hours to restore my ability to operate my business and personal accounts. Despite over four decades of fairly good experience with Citizens (and its predecessor banks) I cannot recommend a bank that acts in such a summarial manner and potential customers reading this report should not take the risk of banking there either. Sincerely, Jack McMullen

Convenient Bank of America, easy access. The building looked very well kept and nicely set up…read more I made a stop at their ATM and it was an easy way to get some cash. Their mobile app is an easy way to find the nearest ATM or branch, no sweat !

This is a very good Bank of America branch. I've sat down…read morewith their customer service representatives and they have helped me with questions that I had about some of the accounts that I have. They have also helped me open new accounts and made the process very easy every time. They always take the time to listen and they provide clear answers to all of my questions. They always have great advice regarding accounts. The bank tellers that work there are quite pleasant and there are usually at least two tellers working so if you are there to do something such as cash a check you'll be able to get in and out pretty fast. There are two ATM machines inside this branch just as you walk through the front door and they also have one drive thru ATM outside the bank towards the end of the parking lot. They also have a drive thru teller here if you prefer not to have to get out of the car to do a transaction with a teller. Definitely one of the best locations I've seen yet as far as customer service goes.