I regularly do my banking at this Goffstown, NH, location. The entire staff including Angela…read moreGardner, Assistant Vice President & Store Manager, as well as Megan, Tina and Christine are professional, knowledgeable, experienced and personable. I'm moving to Concord, NH very soon and will greatly miss dealing with everyone at this location. They are top notch!

They have NO loan products. The staff has recently all changed not the friendly staff that was…read morethere a few years back. Not a full service bank like it once was. I guess all the brand changes pulled most of their products and personality.

I just needed to update information and ensure they unblock a purchase i was making. To my dismay I…read morefound out the security department for the Bank of Hampshire is in the Philippines. No American is being paid to protect your assets in the security department in Philippines. First Security Team Member would not answer my question of which country I was speaking with. I had to escalate to a supervisor to have my yes or no question answered. I just read a review on Facebook that they were sad they were contacting Chicago. I would have been ok with an American employed in the states protecting my assets. I am not so happy with job outsourced to a lower paying country by a "Trusted Bank." The branch employees are great. I spoke with customer service excellent but I wondered if he knew he was transferring me out of the USA. We have homeless and job less Vets that these jobs should go to. We have Philippino Americans that need a job in the United States too. The security of this nation is questionable at best right now. I am going to look for another bank. I will add a new question to my inquiries; are all the departments involved in the security and the safety of my assets provided by your establishment based in the United States of America and can I receive customer service from within this country for all services you provide?

Although I opened my accounts up at other NBT locations in NY and MA, I have recently ended up at…read morethe Nashua branch on a couple of occasions for transactions. Ive used a teller to handle either deposits that I did not want to put through an ATM or some other transaction like a bank check. The tellers have always been outgoing, friendly and efficient. Its worth noting that the customer service by this branch's staff is exceptional. On one notable occasion I had to get a sizable bank check and the teller was fairly new and still training. Unbeknownst to me they had given me the check without a signature on it. I left the bank and had already driven away when the bank manager called my cell to ask me to return and get the check signed. They were very apologetic and handled the situation professionally. The way in which they handled it actually left me with a positive impression that overshadowed the inconvenience of the original mistake. This location is on main street in downtown Nashua. Parking is either metered street parking or the city garage. ATM is the "enhanced" kind that does not require envelopes for deposits. If youre in the area looking at banking options, I recommend NBT. They are a little bigger than a local but smaller than the mega giants.

From the owner: NBT Bank offers personal banking, business banking and wealth management services from seven…read morestates, including New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Connecticut and Maine.

Nice and understanding employees when it comes to unexpected circumstances. Highly recommended for…read morepersonal or home loans too!

I joined Bellwhether back in April of 2017 for a loan of $14.500 and since then I have not missed a…read moresingle payment. I just called to inquire about a personal loan of $5000 and they treated me like they did not know but busy me, like another poor man looking for money. I have for the past four and a half years met every bill including car payments, insurance, rent etc, and have not missed a single payment anywhere. When I received the call that I was declined I was a little shocked and they gave me their lame excuses and I was not a gentleman when I got the news. They blocked my login so I cannot even check on the rest of my current loan which I owe $4500 out of $14.000. I explained that I was going to write reviews and help to educate people that there is a much better Credit Union on Borthwick Ave in Portsmouth and they were so indignant that an unimportant but busy man would have the audacity to complain in the manner that I did. This review is only meant to help poor people to avoid the embarrassment and humiliation that I encountered this morning.

Do not have an account with them. but went to cash a check that they are the issue bank of for a…read moretree side job my fiancé did and they were the rudest unprofessional people ever. would not let us cash the check because it was over $1000. I've never heard of this especially when the check is from there bank.

Love working with St Mary's Bank! Have worked with Edina Pajazetovic on several loans and the…read moreprocess goes perfect! Highly recommended

Granit State Credit Union charges $37.50 to make a withdrawal at an ATM other than their own. That…read moreis highway Robbery as far as I am concerned. They are closed Saturdays and close at 5pm M-F which makes it harder to get to their bank. Shame on them We used the same institution to withdraw from our other bank and were charged $4.99 which our bank refunded using our debit card from their bank, we used GSCU debit card and were charged $37.50 So GSCU does charge I dont see any refund of that amount from GSCU

We have been working with this branch for nearly 8 years now when we financed a car and have had…read morenothing but wonderful experiences. Recently we got ourselves in a hard situation and the branch manager, Mrs. Cook, bent over backwards to help us. This bank/branch is what banking used to be, part of the community and caring of its members. They have that personal consideration for every persons situation and do their best to help. I cannot recommend them enough!

I have been a Merrimack County account holder for over a decade now and I can confidently say…read morewithout question this bank is hands down the worst, most inconvenient bank I have EVER encountered. from the outrageous over draft fees of upwards of $40 just for over drawing by .20¢ to the incredibly unreliable mobile app that always seems to be down for maintenance, this bank strives day in and day out to be America's most inconvenient bank. Seriously my nephew could run a more efficient bank and he's 2. If you are considering choosing this bank i urge you to pick LITERALLY any other bank.

Terrible customer service in Hopkinton. Customer satisfaction is not a priority for this bank nor…read moreis the overall value of a baking relationship with customers. I would avoid MCSB

This is not a branch issue, but with the website and horrible excuse for customer service. Just…read morewasted 40 minutes of my day between the phone number provided on website to unlock a feature hanging up on me twice to two different people who were basically clueless as how to help. One of them, in tech support, was allegedly going to send a request to the department that I couldn't reach, in order to unlock the transfer feature on my website. This was so far from a convenient experience and the bank should pay me for my wasted time.

This is a bad bank. Run away from them. They steal. They havr bad customer service, they are not…read morecustomer friendly

The Henniker, NH branch of Citizens Bank has absolutely wonderful staff!!! Every time that I've…read moregone into the branch for any reason, they have always been extremely helpful, knowledgable and friendly. During this whole Coronavirus pandemic they have been excellent at helping me over the phone,...they also quickly set an appointment for my friend to go over and do a deposit for me, since I was unable to leave my home. I appreciate that they have countinuously made banking 'hic-up'-free for me and that they treat their customers like family. I wouldn't do my banking business with anyone else.

Citizens electronic systems are seriously antiquated. I've never had less confidence in a bank…read morenational or local. Reps constantly badmouth other banks without accepting that the bank they work for is seriously not up to current standards of tech. Pushy, disrespectful, and demeaning management. the tellers were always nice though.