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    6 years ago

    Excellent service! We will use again for sure! This service is a life saver and Deb was extremely helpful and professional!

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    The Pets Inn Hotel Boutique for Dogs & Cats - Kanga at home after a long stay at The Pets Inn.

    The Pets Inn Hotel Boutique for Dogs & Cats

    (43 reviews)

    Glad we found Pets Inn to board our pets. Our dog isn't…read moreneutered ( medical reasons) and we just wanted a little more than our vet clinic could offer such as more living space for our dog and more quiet, living space for our cats. Called Pets Inn based on reviews and after completing the temperament test for our dog we decided to board our 2 cats. We were very nervous and worried about our dog-I sent text to Pets Inn and they sent pictures and an update and I felt so much better. Pets Inn sent pictures of our pets everyday and kept us updated-one of our cats had a potty situation. They said they would take care of it. We appreciate being informed and their attentiveness. One of my "shy" cats-(hides at the vet) seemed to have a great time playing at Pets Inn we found her on the top perch of the tower at pick up. Thank you Pets Inn for taking care of our pets. We would recommend and use again for pet boarding.

    This is NOT the place it used to be! After a 5 nights stay, my poor dog smells really bad, has been…read morecrying since I picked her up for 2 straight hours, lost a lot of weight, and now has fleas on her. No leftover food or treats were returned to me because then I could have seen how much she had been fed, which couldn't have been much by how much she's lost! I asked to see where she was staying when we dropped her off because I paid for a "deluxe suite," and they refused and referred me to photos on their website. They claimed people walking through there get the dogs barking. So are your employees invisible then? Because they have to walk through there. Those photos on their site could have been from anywhere! I guess they aren't washing bedding between pets either, or my dog wouldn't have fleas because she had none when I dropped her off! She wouldn't have smelled so bad either. She doesn't play with other dogs, or go to dog parks, so there is no chance from getting fleas that way. This place used to be a LOT better than it is now. And the smell when you walk in the door will knock you over. Never smelled that bad when we used them before and that was in the heat of the summer! Also, it was really hot in there this morning when it was only 65 outside so it's not even kept cool for the pets. It's supposed to be climate controlled. So, disappointed in this place! Idk if they are under new management or what because we haven't used them since 2024, but my dog will NEVER stay there again. My daughter's cat also unfortunately stayed there in a "deluxe suite". It's nothing more than a small cage she is kept in like at a shelter. There's NOTHING deluxe about it. I specifically asked them to leave her travel crate with her because my daughter put a shirt in there that smells like her to comfort the cat, when I picked her up they got the travel crate from a storage room and the shirt was still in it. This cat loves her travel crate and when the guy handed her to me in it he said, "she hates the crate". No, she loves it! She lays in it in my daughter's apartment during the day sometimes because it comforts her. Idk what they did but she was acting like she didn't want to be in it at all! She meowed the entire way home. She had been silent on the ride there to drop her off though. The cat smelled bad, too. So, we paid a fortune for them to neglect our animals, and not do what we asked, and refused to let me see where my dog was staying (suspicious), and charged me for a "deluxe suite" (crate) to keep the cat in. Complete sham! Why is it so hard to find a place that will take good care of your pets for you when you have to travel?! Lastly, I got pictures of our dog every day and she looked sad in all of them. But my daughter only got any photos of her cat the last day she stayed there. Pretty sure that was the only time they let her out of that crate! I don't trust these ppl and my babies will NEVER stay there again!

    Citi Errands - couriers - Updated May 2026

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