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    Services - Citi Errands

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    Pet transportation

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    6 years ago

    Excellent service! We will use again for sure! This service is a life saver and Deb was extremely helpful and professional!

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    The Pets Inn Hotel Boutique for Dogs & Cats

    The Pets Inn Hotel Boutique for Dogs & Cats

    4.4
    (43 reviews)

    This is NOT the place it used to be! After a 5 nights stay, my poor dog smells really bad, has been…read morecrying since I picked her up for 2 straight hours, lost a lot of weight, and now has fleas on her. No leftover food or treats were returned to me because then I could have seen how much she had been fed, which couldn't have been much by how much she's lost! I asked to see where she was staying when we dropped her off because I paid for a "deluxe suite," and they refused and referred me to photos on their website. They claimed people walking through there get the dogs barking. So are your employees invisible then? Because they have to walk through there. Those photos on their site could have been from anywhere! I guess they aren't washing bedding between pets either, or my dog wouldn't have fleas because she had none when I dropped her off! She wouldn't have smelled so bad either. She doesn't play with other dogs, or go to dog parks, so there is no chance from getting fleas that way. This place used to be a LOT better than it is now. And the smell when you walk in the door will knock you over. Never smelled that bad when we used them before and that was in the heat of the summer! Also, it was really hot in there this morning when it was only 65 outside so it's not even kept cool for the pets. It's supposed to be climate controlled. So, disappointed in this place! Idk if they are under new management or what because we haven't used them since 2024, but my dog will NEVER stay there again. My daughter's cat also unfortunately stayed there in a "deluxe suite". It's nothing more than a small cage she is kept in like at a shelter. There's NOTHING deluxe about it. I specifically asked them to leave her travel crate with her because my daughter put a shirt in there that smells like her to comfort the cat, when I picked her up they got the travel crate from a storage room and the shirt was still in it. This cat loves her travel crate and when the guy handed her to me in it he said, "she hates the crate". No, she loves it! She lays in it in my daughter's apartment during the day sometimes because it comforts her. Idk what they did but she was acting like she didn't want to be in it at all! She meowed the entire way home. She had been silent on the ride there to drop her off though. The cat smelled bad, too. So, we paid a fortune for them to neglect our animals, and not do what we asked, and refused to let me see where my dog was staying (suspicious), and charged me for a "deluxe suite" (crate) to keep the cat in. Complete sham! Why is it so hard to find a place that will take good care of your pets for you when you have to travel?! Lastly, I got pictures of our dog every day and she looked sad in all of them. But my daughter only got any photos of her cat the last day she stayed there. Pretty sure that was the only time they let her out of that crate! I don't trust these ppl and my babies will NEVER stay there again!

    I had previously used this facility for boarding, but unfortunately my most recent experience was…read morevery disappointing and raised concerns about the level of care provided. After my dog's stay, both of my dogs returned home smelling strongly of urine/ammonia. At the time, I brushed it off, but after this recent interaction, it feels more concerning and worth noting. I was recently informed that my dog could no longer be accommodated due to his need for a male wrap (diaper), which they described as requiring "medical-grade supervision." This was surprising, as changing a male wrap is a very basic and routine task that pet owners handle daily without any specialized training. Many boarding facilities are also able to accommodate this without issue. What was particularly frustrating was being provided with "hygiene guidelines" for diaper use, while at the same time being told their staff is unable to remove and replace the wrap during normal potty breaks. That is a fundamental part of maintaining proper hygiene. Avoiding that responsibility while citing hygiene concerns feels contradictory and misleading. In my experience, proper hygiene in a boarding setting comes from consistent, attentive basic care. Given the odor my dogs returned with, it raises concerns about whether those standards are being consistently met within the facility. Overall, this felt less like a true limitation and more like a lack of willingness or capability to provide standard care. I will be taking my business elsewhere to a facility better equipped to handle routine needs.

    Citi Errands - couriers - Updated June 2026

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