Thousand Oaks location could use some assistance. Dropped my pup off for an 8 AM appointment, and I…read morecalled at 12:30 to see what's going on. Associate explained he didn't like the blow dryer. News to me because he's had baths at multiple Lucy's locations many times and regularly. They explained they were letting him air dry. Air dry a GSD? Now he smells like wet dog. When I picked him up at 12:50 no bandanna or cologne. Not the first time they missed that. Makes you wonder if all the services were performed when you pay $150. Manager attempted to interject but kept interrupting me. At that point, I was checked out. He stated he would inquire and call. No attempt to fix it right then. It's been two and a half hours and still no call. I'll drive a bit further to the 1604 location or look for another dog bather.

I LOVE, LOVE, LOVE this place. The grounds are beautiful, the staff is super friendly, they are…read moresuper organized with pick-up and drop off and very reasonably priced. They offer full days and half days too. They have little pools for the dogs to walk in, trees everywhere and lots of shade for the Summer months. They have live cameras (accessible through the web site) in all areas to watch your kids throughout the day. They ensure all vaccinations are current so your dog will be safe and complete temperament tests before your dog interacts with the pack. My boy was recently adopted from the Animal Defense League and he was so scared. I am sure he never experienced Doggy daycare before. They were patient with him and loved on him as if he was their own. When he got really nervous they separated him and gave him some space. He is now a regular several times a week. They have great financial packages, offer tons of services and soon they will opening the area to wash your own doggies. They also offer free day care if you have a primary dog and foster another and they are dropped off together. How amazing is that!!!!!! Ten stars goes to Lucy's.

The hardest part of traveling sometimes is having to leave your fur babies behind. From the moment…read morewe were greeted with a smile, we knew Cali and Ted were in good hands. They had plenty of space to play, had access to a pool, and made friends We got pictures while we were gone to see what a good time they were having. Thank you so much for welcoming and caring for our babies!

This is our 3rd time working with Steph & Zobi, so I felt compelled to leave a review. We are…read morereally cautious who we trust to stay over and take care of our boy, but you can tell Zobi just genuinely loves animals. Tyson (our lab) always gets so excited when he sees Zobi now & gets the zoomies They have extremely good communication, giving us regular updates & even sends us pics so we can see what Tyson is up to throughout the day! I'm really relieved we found someone reliable. We recently forgot it was trash day (we were out of town) & Zobi took out the bins for us without saying anything. They definitely go the extra mile to make sure your baby is taken care of & your home as well!

Talk about a prayer answered... Home 2 Home was such a blessing when our usual dog sitter was not…read moreavailable. We didn't want to place him in a kennel but a loving home. Jakki welcomed Tango with loving arms and sent updates throughout his stay. At pick up she sent him off with his very own Christmas gift!!! A grinch tie and toy, what an unexpected treat. Thank you Home 2 Home.

Jacki was amazing with my pet and cared for him like he was her own! She exceeded my expectations…read moreof pet boarding and even sent text/picture updates to ensure me that my dog was happy and safe, as I was very nervous about boarding my pet last minute.

Wyatt loves Camp Bow Wow! And today was bath day. His teeth are clean but he wasn't keen on getting…read morehis nails clipped. That's ok. He looks adorable in his new bib anyway.

Misty was beyond kind and patient with me when going over necessary vaccinations and procedures…read more Day of, my 3 month old golden as well as roughly 25 other dogs were left unattended long enough for my puppy to be humped with no staff to stop this from happening. After this happened, my puppy, in fear went to the corner and didn't move from that point on (30 or so minutes). I called the front desk immediately and asked for Misty, who was occupied - then I requested my baby be removed and put into a kennel until I got there. The staff member who answered said they would notify whoever was monitoring and NEVER removed my dog. 15 or so minutes later I called again and spoke with Misty who did remove my dog and put her in a kennel until I arrived. To add, there was only 1 kind staff member besides Misty, who helped me during drop off. One of the ladies glared at me in the am and the other one had a very poor attitude during checkout. She came back filthy, smelly, and whiny. Never again.

I always bring my Vivi here and they treat her like family. When a dog hops on the counter to greet…read morestaff and runs in without hesitation you know you're found the right place!

Charlie Blu, the Aussie, here telling you about my recent experience at Tails are Wagging…read more Even though Dad takes me everywhere, sometimes he needs to board me when he leaves town for my own sake, so this doggie camp was my first choice. It has a nice time range of drop off and pick up times which helps with Dad's schedule and ensures that I get to come home without delay. I like that we get an opportunity to play outside 90 minutes at a time, 3 times a day. The outdoor area is 1/2 covered and 1/2 in the sun, which gives me options in various weather conditions. Since I'm just a year old and under 40 lbs, the helpers also put me in the small doogie group with others my size, so we can play together. There is a separate area to go potty and plenty of time set aside to rest. The owner is friendly and answered questions quickly. After an interview, updated shots, and a 3 hour daycare trial , it was determined that I could come back here for an overnight stay. The 4'x6' kennels are big enough to get a good night sleep. It's a good thing Dad remembered the dog mat because the floors are concrete and would have been too cold for me. Glad we found this place because next to sticking to Dad and Mum like velcro, this boarding facility is a good fit when they can't be with me.

I cannot recommend Tail Waggerz enough!! They love your pet as much as you do and my senior dog…read moreloves his time there (more than he loves being at home). They are great about giving him the meds he needs and truly love him like he's their own.

Well, thought about boarding our dog here. Drove by today to maybe get a quick tour. When we drove…read moreup right in front of the door, man walked out, saw us, locked the door and walked away. I know he saw us and didn't even make an attempt to acknowledg. I guess we weren't important enough and so our baby will be staying elsewhere.

Want to compliment for five star plus on customer service Alex went beyond for very Impressive…read morefirst rate good old fashion what older customers are use to and want when it comes to service thank you

We have boarded our pets here over the past 12 years that we have lived in San Antonio. They've…read morealways been thorough, courteous & kind! We have boarded dogs and cats here and will keep coming back! We now live in New Braunfels /Spring Branch area and come here still because they are great! Excellent customer service and highly recommend!

I visited this location on 12-30-2024 for a nail trimming for my dachshund mix. See photo. My dog…read moreyelped at least 20 times in pain during the trimming and the technician returned my dog to me with a cut lip and bleeding. Plus the technician didn't cut one toe. The technician stated he didn't use a muzzle because they didn't have any available. So would I recommend this nail trimming service? No, I cannot.

Pup stop is a convenient small location nestled in the counter corner plaza to the Semmes Library…read morebetween Judson & Nacogdoches, right by the Spa de París. Personnel is sweet and caring to your furry friend's needs and always tie a cute handkerchief or 'bow' as they call it there. My puppy smelled of bubble gum and all sweet things. They brushed her hair feeling silky and soft, lasting for at least a day if she hadn't rolled around in some leaves, lol. Her cute handkerchief made my little mutt look classy and sophisticated. With her nails cut was a relief I only had to watch out for her sharp little teeth. Staff here seemed to love what they do as well as their furry customers and their loving humans. This is our second time coming here and we'll continue to do so with affordable prices and convenient location, what's not to like?

I have been using this dog boarding and grooming retreat intermittently for the past three years…read more Recently, I boarded two of my dogs for three days, which included playtime and grooming for my standard poodle, as well as a bath for my teacup yorkie. The online booking process was quite easy. Unfortunately, my last visit was disappointing due to overbooked grooming services and poor check-in communication. I received multiple calls with various frustrating excuses, including one that said they couldn't find the paperwork detailing the grooming style I wanted for my poodle and another that cited staffing shortages. These were just a couple of the reasons provided. I received these calls while I was at work, which was exactly why I had boarded my dogs--to avoid interruptions unless absolutely necessary. Since I remained in San Antonio, I expected better communication and reliable follow-through, especially given the high costs involved. I wish I had been informed from the start about the issues so they could have been addressed while I was not in the middle of giving presentations. After all my troubles, I was offered a 10% discount on the grooming, but they ultimately did a subpar job. I am very disappointed with the staff I spoke to, including the manager. I didn't want to express my frustration immediately, so I waited three weeks before posting this review.

Many dogs and all were happy to walk in on their own from the cars…read more Day care and overnight available, They have outdoor fenced in area for dogs to play and small little plastic pools for the summer months Staff always watched the dogs and there were many various sizes. The rates are comparable to other places. Perfect to drop off our furry baby on the way to the airport and staying next door at a hotel.