This Jackson's Car Wash used to be a Danny's Car Wash way back when, but when Jackson's took over,…read morethe customer service seemed to change almost overnight along with the promotions changing. Also, I recalled having sales people trying to make money off you using insurance to repair your windshield (when you simply wanted a carwash). The service has always been hit or miss depending on the day, time, and how busy it was. Sometimes, you could be the next car right from the start, and other times, there was a long wait.
You used to have have someone drive your car through the car wash while you waited in the waiting area inside (where you can buy a snack or do a bit of shopping) or an area outside. Now, you have to drive your own car through the car wash and then if you paid extra, you can turn the car to the left to have someone do some extra work cleaning it. If you only paid for an express car wash, you turn to the right and can vacuum your car on your own. I'm not sure if you can even go inside anymore. On a positive note, SOMETIMES (definitely not always), you get a coupon and air freshener and an invitation to do a spot check and provide them feedback if something still needs to be cleaned up. They did this for my wife's car last week but not for me this week.
I also noticed several stations for tips to be made whether you want to pay more at the start, leave a cash tip right after the car wash, or give a tip at the end after any extra work is done. The good news is that any tip is shared with everyone. Every time I have been at a car wash over the years, I have had to point out something that was missed, though often, they do a good job as a start.
There is a Jackson's Car Wash app with rewards when you spend enough on a car wash. Yelp has coupons available, and so does the Jackson's website (https://jacksonswash.com). There are also text club rewards, mystery shopping opportunities, and unlimited wash plans. Some of the specials include Buy One Get One Free Mondays, $5 Tuesday & Wednesday Express Car Washes, and 1/2 Off Full Service Washes on Wednesdays. They also send out a free car wash for your birthday (valued at $20) if you sign up for their e-mail list.
I also just learned that they support the community with lifetime discounts including discounts for seniors, early birds, military, students, and teachers. When my wife got a car wash last week, they let me come back for a half price car wash this week. Also, if it's raining, there's the 72 hour clean car guarantee where you can come back for a free exterior wash.
While the deals are actually pretty great, the service and experience are hit or miss. I certainly think that Jackson's has improved but still has a long way to go to get to what I thought of its predecessor Danny's. I will still plan on checking back there and giving a car wash a try every now and then to see if it is getting better.