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    Circle K

    3.0 (2 reviews)
    Closed 5:00 am - 12:00 AM (Next day)
    Updated 3 months ago

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    12 years ago

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    Castaic Towing - Cat tax

    Castaic Towing

    (127 reviews)

    I had a bit of an ordeal on Saturday after losing my only car key during a hike. When I first…read morecalled Castaic Towing, I was frustrated to learn they couldn't tow the vehicle without a key due to company policy. At the time, I'll admit I wasn't thrilled. But here's what really impressed me: instead of just saying "sorry" and moving on, they went the extra mile and contacted a competitor on my behalf who could handle the tow under those circumstances. That kind of professionalism and thoughtfulness matters. Policies are policies -- I understand that -- but taking the time to help me find a solution when they couldn't do the job themselves speaks volumes. Customer care isn't just about saying yes; it's about helping people move forward. I truly appreciated that.

    I requested a tow of my personal daily driver Transit 250 van…read more The driver saw into the back of my van. It wasn't empty, it has personal items inside, like clothes and a hammock. Only after hooking me up and putting me on the flatbed, and as I was sitting in the cab with the driver, he handed me the phone to his dispatch. The dispatcher said AAA does not cover commercial vehicles. I explained it is not a commercial vehicle. It is my personal daily driver. They then said the van had to be emptied to be towed. I was in Santa Clarita needed to get it to my car alarm installer as I thought the issue was with my aftermarket car alarm not my battery. They charged me $350 to go 25 miles. We called AAA and they said this is not the case. I have filed a complaint with AAA. Screw you, Castaic towing for the predatory practices. Obviously zero stars of available.

    Circle K - servicestations - Updated May 2026

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