I entered the El Paso, George Dieter location and really had to use the bathroom. A code was needed…read moreto get in so I waited in line to get my order taken. I am a regular whataburger customer and get the same thing every single time. A number 7 with just CHEESE and ketchup. I've been ordering the same thing for years, have never said anything different. A woman took my order. I asked "can I get a number 7 with just cheese a ketchup". And I could admit when I'm in the wrong, but in this situation, I did indeed ask for cheese on my burger. I don't know if you guys have cameras that you can look at to prove that I did ask for cheese. I paid, then asked "do you have a code to the bathroom" and she said "yea but I need to put it in for you." So I said "okay" then waited. She seemed like she was in a rush, stressed, busy, and trying to multitask. So she was super rude and short. I then proceeded to wait for her to take 4 orders while I stood there still having to use the restroom. My stomach was hurting due to how bad I had to go to the bathroom and how long I had been waiting. She then made eye contact with me and continued on with her duties. So I went up again to the register and said "I just need to use the bathroom" and she told me "oh yea just give me a sec" so I proceeded to wait even longer. Finally she ordered some other worker to open it for me. I returned to my table and my burger did not have cheese on it. I checked my receipt and it did not have cheese written on it, but I know that I did ask for it. So I stoped worker number 1 and told him "im sorry I asked for cheese on my burger" and he said "oh let me fix that for you" very kind. And I waited.... then told worker number 2 the same thing. She told me that she would help me, so I waited even longer. When no one helped me I went up to the register again and met with the same woman (the manager) who took my order and took forever to let me use the bathroom. I told her politely "im sorry but I asked for cheese on my burger" and she looked me up and down and told me, "no you didn't" so I told her "I promise you, I asked for cheese" and she told me again "no you didn't" and she said "I'll charge you for it" and proceeded to try and gaslight me and charge me 54 cents to add cheese. She wanted to put the cheese on the COLD burger I was holding, and didn't even have the courtesy to provide me with a new burger. I asked to speak to a manager and she told me she was the manager. Which disappointed me even more to realize that your management is that disrespectful to paying customers. I was very kind and would've been understanding if she would've just owned up to making a mistake, but instead she looked at me like I was an idiot. I don't think that it's fair that paying customers have to argue over something that could've been so fixable. Do you guys not follow the rule "the customer is always right" ?????? I ended up leaving super disappointed and having paid for something I didn't ask for. She did not give me any sort of refund. Every restaurant I've been to in the past, including other Whataburger locations and that same location under different management, they have always been kind and apologize for any misunderstanding on their part. That manager is no role model, lacks customer service, is unkind, and I don't know if that's what you want representing your restaurant. I will not be returning to that location due to the terribly poor management. I'm writing this in hopes that it doesn't happen to anyone else, and due to the fact that I didn't want to make a scene. Please do something about it. The location I attended is 1310 George Dieter St. El Paso, TX 79936, United States. It says on my receipt that my cashier was "Elihud L" but it was a woman who claimed to be the manager. She was wearing all black.

I ordered a #2 combo with no pickles or onions. I waited over 24 minutes for my order. Once it was…read moredelivered the hamburger was bland, no seasoning, barely warm. The fries were cold and soggy. I guess the workers are so unpleasant and unprofessional if you ask for anything than the original order, you be treated poorly. I had one bite I the hamburger and one fry. I threw the rest in the trash.

Great burgers, but they may want to rethink their advertised hours…read more Service great and upfront when I arrived at 8:30pm, they had already closed the dining room... but they were honest, and I still wanted a burger. We ordered two kids cheeseburgers, a single cheeseburger, and double. The adult burgers come with ketchup, onions, and pickles. They are cooked medium. They taste amazing. The kids' meals come with a juice box, and some fries. We also got an order of vinegar and sea salt fries. The fries are krinkle cut... not bad, not great. I really wanted to try their shakes as well, but guess what... they were out. Also of note, I found the place to be super economical. We didn't get drinks there, just burgers and fries. The dining area was just like any other burger joint, and was clean... ready for close. However, it would be a good place to enjoy your amazing juicy smash burger (or double juicy smash burger).

This place offers a good price, but the food is bland, the music is loud and vulgar, the wait times…read moreare horrendous, and the customer service is abysmal. It's not recommended.

Lacks flavor and really dry. I ordered bistec and ham torta, and it had a small little piece of…read moreham. You can see it in the picture. That small piece was all it had of ham. If thats all they had, they should say they're out. It was a ridiculous piece. However, great service. Friendly and didn't wait long.

Tienen mucha variedad de comida y snacks. Buen atención al cliente y amables...... los precios son…read moresúper accesibles y vienen bien servidos. Se los recomiendo.

Amazing Burger , fries and chocolate shake. Awesome…read moreservice. Loved that they had "hatch green chile" as a add on option.

Thanks to Yelp found this little spot to grab a bite to eat while passing thru this town. It was…read moreperfect timing to 'cause they opened at 11:00 AM and we were just a few minutes away from being their first customers of the day! Located off one of the main streets; in a shopping complex sits Orange Cow Burgers which originally started out as a Food Truck. Now, there's approximately three locations in the surrounding areas. Menu is pretty straight forward and simple. Orders are as follows: a single, double, triple and protein cow. It's fresh ingredients, all-beef patties that are cooked to medium. The best part is they have a secret speciality sauce called moolicious! We got two single patties along with two orders of fries and a pup patty (single plain patty) for the dogs. All to go. Prices are extremely reasonable in today's market. Taste was as if you made it right at your own La Casa. Only complaint was not having "enough" of that sauce to really have it stand out beyond home cooked. That said, you can also get their "loaded fries" which includes this specific sauce as well. We opted for "extra crispy" plain fries and they were really good. Service was fair enough as far as the wait ( 2 parties a head of us) and friendly staff. Great little spot if you happen through El Paso Texas or if you're local, hit them up for your own burger experience & request extra mooliscious spread of course!

Visiting from out of town for the holidays, we stopped by Jack in the Box after a night out…read more Unfortunately, my burger had hard, stale buns and was absolutely disgusting. By the time I realized it, we were already too far away to go back. I've never had an experience this bad at any Jack in the Box before, so it was really disappointing. I hope they can do better

Professional and considerate staff! Thanks for your work and quick service - Uber driverread more

This place makes the best fast food. The flautas are their specialty so I highly recommend you try…read morethem. They are also my favorite. I have been a customer since their flagship in Juarez and they are still consistently delicious. The restaurant is very casual and also very busy. Be prepared to wait but their staff is always friendly and on point. And by the way it is worth the wait.

Honestly, really good eats. Really cheap and large portions. Service was really good too, the…read moreservers and wait staff were really nice. Wide selection at the salsa bar. Tres leches cake was not my favorite, kinda dry in my opinion, overall super solid meal.

It is very difficult to find a restaurant that offers beef ribs. They are larger and more…read moredifficult to prepare and their flavor is not as mild as pork ribs, beef ribs are not as tender as pork ribs either. In the past 30 years I have probably had beef ribs only one other time. If you have never had them I recommend you give them a try at least once just to say that you have had them and to see if you really like them. I like them. The Rib Hut prepares them about as well as they can be prepared. The bark on them is thick (but not hard) and tasty. I had the potato salad. I won't be getting them again. There was nothing wrong with them, I just thought it was plane and bland and they have better sides. The pinto beans were amazing. The best I have ever had. Piping hot and seasoned perfectly with just the right amount of spicy kick. I will be getting those again! The roll was fresh and delicious and a little sweet. I liked it. The service was friendly and fast. I was greeted immediately on entering and the wait staff was fast, friendly and quick to get me everything I asked for. The restaurant itself is small and quaint and clean. I recommend the Rib Hut and will be going back again myself.

Wow, the last two times I've gone and to the both east and Mesa now, standards have plummeted. I'm…read moregap-mouth shocked. I don't know if there has been new management in place or they are spread too thin opening the 3rd location but this has been substandard and not only in Presentation but even taste quality. Even service has been an issue at both locations recently. ‍SMH. People ask me where to go for the best BBQ, for over 10 or more years I've said Rib Hut if you like real Central Texas style, and the best tasting sauce. The sauce is still hittin'. But much has taken a fall. I'm posting two new pictures, one from 2023 and one from today. Same order. Small combo, 2 meats, chicken white meat and spare ribs with corn on the cob. One plate has a bright yellow whole corn on the cob with butter, and skewers so you don't have to get your fingers all corny. Two beautiful glistening spare ribs and a spilt smoked chicken breast still juicy. You just want to DIVE IN! To day I got a half corn cob, stick in a bowl with some butter in the bottom. Way over cooked, no plump kernels, no skewers and when asked for was told they don't have them. Ribs look dry, no shine, now they are presented on their side but even turned they lacked enough of that honey glaze. The chicken? Well it came as a whole breast, not choir in half. The skin was practically all removed it was dry, it was mealy it didn't even have a smokey flavor, in fact It had no flavor at all. There was no signature pink near the bone, a "smoke ring" if you will, that you normally see in chicken when smoked. This just tastes like ... water for lack of a better term. It had to have the sauce to pic it UP! I did not eat much and brought it home for the dogs. And I love bbq chicken. for me not to eat it, says something even to me. This is the Mesa location so of course it's all about the nostalgia in here and they got newer daisy-dukes curtains! Please, please figure it out guys, I know after so many years it's hard to constantly maintain a high level of consistency in labor and kitchen personnel and food quality. It's hard to keep up in the world today with Apple box turnover on the labor side and inflation on the product side. I'm rooting for you to WIN the battle in the end! And this is STILL the best BBQ in El Paso.

I would definitely Recommend this place . Food was great and the Customer Service even better…read more Frank was amazing we are from out of state and it was are first time and he treated us like family. Lots of choices of Gorditas to choose from . We tried a variety of different ones and the prices are great 10.39 For 4 Gorditas plus drink of your choice . They were good size for the price . We asked for recommendations on a few of them and they didn't disappoint. There was a Younger girl/woman there helping us as well she was also amazing. We even went back a second time before we head back home . Frank you are definitely an amazing man keep up the great work. We will definitely be back on are next visit here to El Paso . Thank you Frank and young Lady sorry I didn't catch her name .

WORST experience ever at GORDITAS DOÑA TOTA. The portion of filling in gorditas is ridiculously…read moresmall. Bad attitudes, bad service, workers there not groomed properly. I gave them several opportunities to support local and gave constructive criticism on several occasions but they refused service instead. They give you less for what you pay. They don't care about making the customer happy. DON'T EAT THERE. Avoid yourself a headache by going somewhere else. On one occasion, I wanted to eat there at 5:40 pm, and they did not let me claiming they only had food to go as they were closing at 6:00 pm. NONSENSE!

So delicious and authentic and reasonably priced why go anywhere else in El Paso? It's fire bro …read more easy walking distance from the Marriott courtyard downtown and Amtrak Yum

Best fresh new tacos in North America. Fight me if you want but you would have to offer me better…read more Initially I got pork and brisket which any additional sauce was just amazing with the purple inflected taco wrapper. It tasted so fresh and the perfect mixture of fried meat skin was just amazing. Literally drooled as I ate it. I watched other tables and also got the fried green beans and the spicy shrimp cold soup. Sorry, I only remember names after a few amazing experiences. 10/10 if you're visiting try here. The ordering mechanisms is a bit weird but worth it.

Raising Canes has really some of the very best lchicken fingers restaurants! And part of the best…read moreEl Paso has to offer

I had to try raising Cane's chicken because it seems to be all the hype. So after I had my meal, I…read morecan definitely understand why people are so excited about it. The chicken tenders were great - so tender. Because we don't have a raising canes where I live I had to also buy the chicken wings to try them out. Those were amazing. I can't and without saying I had to get a Post Malone cup, so I could show it off when I got home I look forward to you getting closer to me in Charlotte North Carolina .