I entered the El Paso, George Dieter location and really had to use the bathroom. A code was needed to get in so I waited in line to get my order taken. I am a regular whataburger customer and get the same thing every single time. A number 7 with just CHEESE and ketchup. I've been ordering the same thing for years, have never said anything different. A woman took my order. I asked "can I get a number 7 with just cheese a ketchup". And I could admit when I'm in the wrong, but in this situation, I did indeed ask for cheese on my burger. I don't know if you guys have cameras that you can look at to prove that I did ask for cheese. I paid, then asked "do you have a code to the bathroom" and she said "yea but I need to put it in for you." So I said "okay" then waited. She seemed like she was in a rush, stressed, busy, and trying to multitask. So she was super rude and short. I then proceeded to wait for her to take 4 orders while I stood there still having to use the restroom. My stomach was hurting due to how bad I had to go to the bathroom and how long I had been waiting. She then made eye contact with me and continued on with her duties. So I went up again to the register and said "I just need to use the bathroom" and she told me "oh yea just give me a sec" so I proceeded to wait even longer. Finally she ordered some other worker to open it for me. I returned to my table and my burger did not have cheese on it. I checked my receipt and it did not have cheese written on it, but I know that I did ask for it. So I stoped worker number 1 and told him "im sorry I asked for cheese on my burger" and he said "oh let me fix that for you" very kind. And I waited.... then told worker number 2 the same thing. She told me that she would help me, so I waited even longer. When no one helped me I went up to the register again and met with the same woman (the manager) who took my order and took forever to let me use the bathroom. I told her politely "im sorry but I asked for cheese on my burger" and she looked me up and down and told me, "no you didn't" so I told her "I promise you, I asked for cheese" and she told me again "no you didn't" and she said "I'll charge you for it" and proceeded to try and gaslight me and charge me 54 cents to add cheese. She wanted to put the cheese on the COLD burger I was holding, and didn't even have the courtesy to provide me with a new burger. I asked to speak to a manager and she told me she was the manager. Which disappointed me even more to realize that your management is that disrespectful to paying customers. I was very kind and would've been understanding if she would've just owned up to making a mistake, but instead she looked at me like I was an idiot. I don't think that it's fair that paying customers have to argue over something that could've been so fixable. Do you guys not follow the rule "the customer is always right" ?????? I ended up leaving super disappointed and having paid for something I didn't ask for. She did not give me any sort of refund. Every restaurant I've been to in the past, including other Whataburger locations and that same location under different management, they have always been kind and apologize for any misunderstanding on their part. That manager is no role model, lacks customer service, is unkind, and I don't know if that's what you want representing your restaurant. I will not be returning to that location due to the terribly poor management. I'm writing this in hopes that it doesn't happen to anyone else, and due to the fact that I didn't want to make a scene. Please do something about it. The location I attended is 1310 George Dieter St. El Paso, TX 79936, United States. It says on my receipt that my cashier was "Elihud L" but it was a woman who claimed to be the manager. She was wearing all black. read more

I ordered a #2 combo with no pickles or onions. I waited over 24 minutes for my order. Once it was delivered the hamburger was bland, no seasoning, barely warm. The fries were cold and soggy. I guess the workers are so unpleasant and unprofessional if you ask for anything than the original order, you be treated poorly. I had one bite I the hamburger and one fry. I threw the rest in the trash. read more

Great service great fresh food always ! You can drive , i love the chicken strips the salads and the #5 with jalapeños, always Whata size it means bugger fries and drink ! read more

Who doesn't love Whataburger? It's a part of Texas culture. Its probably one of the better fast food places. Give me a good double burger and I'm good to go. read more

The last few times I have been there (one on Desert Blvd and one on Donaphin) it has been really bad. The patty is dried out; it's not hot enough to melt the cheese; the buns are old. Not moldy but white powdery on the bottom. I have always been a true blue Whataburger fan but the last 3 times are enough to make me check out Burger King or Wendy's. Tired of throwing it out because it is not eatable. read more

Ordered 2 meals, both with onion rings. Paid close to $30 and the onion rings were burnt and old. Not the first time they did this.

I swear sloths work here, it's empty and they take almost 30 minutes to bring out food!!! Like come on.

Went WhatBurger at 2 AM on 2/12/2017 and picked up the Monterey melt 2 for 1 offer. I only ate one and the meat tasted a little raw. Turn off and a couple of hours later. I got food poisoning and have been vomiting. All night, since it is now seven a m. The quality of the food has gone considerably down since they opened up nationwide. This is to be my favorite place, but i will no longer it here. read more

Repeated my order 5 times and they still got it wrong. How do you have someone one drive thru that comprehend what I'm saying.

Still enjoy a late night burger here. El Paso staple. Service is attentive and food is hot

Went through the drive-through and the when we got to the window, the worker charged us for two separate orders, and both charges went through then approached the window while we were waiting for food and told us only one charge went through check or bank statements and the charge went through on both accounts And made us repay our food so we paid double . read more

Update from last visit. After posting my last review, we were contacted by Whataburger's corporate customer service. After profound apologies, they gave us a gift certificate as a replacement for our screwed up meal. Yesterday we redeemed it and with our food we received the best customer service I've ever had at Whataburger. So at the end of the day, they screwed up, but they fixed it. Case closed. read more

Just ordered a no. 1 and the vegetables were REAL SOGGY, like they were from prior day. Not fresh at all. I'm done with Whataburger read more

they took half an hour to make two burgers cinnamon roll unbelievable and the the food wasn't even that good

Use to be really good. Terrible now. Burgers are much smaller and the shake size also but prices a lot more. Quit going at all .

I only had French fries brought to me and they were terrible! I would never get food from this fast food place.

WhatABurger is nostalgic for my Hubby. As a Californian, he recalled many happy times eating the only Whataburger in Thousand Oaks CA. Now this franchise is no where to be seen in California until we crossed the border into TX on our RV trip. It's everywhere here along Hwy 10. That said, this particular location has great customer service. It's a bit small and the X streets University and Mesa are under heavy construction so bad traffic. But inside, the burgers are delicious, the fries and onion rings are crispy and .... Root Beer shake is back ! read more

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Went to cash in a reward that I had been saving for a day that I felt like getting a milkshake so today decided to go get one. The lines were long as usual (like any Whataburger). I went up and placed my order with no issues. The issue came when I got to the window. I had told them I had a reward for the shake and they scanned my code for the reward. The guy proceeded to ask for the $3. I had mentioned again I had a reward and it should be free. He went and looked at his computer and said nope it's still $3. I look at my phone to see if maybe it didn't scan but sure enough my reward was scanned and taken. I told him and showed him that it should be free. He just rolled his eyes and printed the receipt and handed the shake. I checked the receipt and sure enough it showed the reward. I know they were busy and I did see the guy hustling and running orders out to the cars outside but idk what his attitude was about. I wasn't rude and I explained things as nice as I could since I saw he was working hard but the condescending comments were not appropriate. read more

Whataburger - a hand holding a cup of coffee - A person is holding a large white foam cup with a plastic lid inside a vehicle. The background shows the car's dashboard and windshield, with some outdoor scenery visible through the window. The cup appears to be a beverage container, likely from a fast-food or coffee shop. - Burgers Near Me - El Paso, Texas

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Burger was gross, had way too much mustard... In N out is way better than this. Service was not great either they had no napkins

The employees have a soulless attitude. The cashier uses his gloves to touch cash and food; it's definitely a health hazard Everybody just has a horrible mood about them, like they don't even wanna be at work. Its pretty sad. The food was horrible, the meat was tasteless and the fries were cold. Worst Whataburger I've ever been to in my life. read more

Claims 24/7 but if you walk there you'll find a sign saying the dining room opens at 6am. If you go there at 6:05am you'll find it still locked and the staff blissfully ignoring you. Worst customer service ever. read more

I found black peices of God knows what between my burger. Called the manager and she said "I don't know what black peices you are talking about." I told her that of course she didn't know that's why I was telling her. This happened after I asked them about the price of my food before cheese and taxes. It even had a hair in it! This is a lawsuit waiting to happen! I really hope I don't get food poisoning! Never eating here again! Yuck! read more

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2.5 out of 5 the drive thru takes 15-30 minutes and it's not even on a Busy day, the food is fine but if you're on a rush I dont recommend at all read more

Why have an "extras" section and not add jalapeños to my order when I asked for it! It just ruins the whole experience.

BY FAR the worst whataburger i've ever been to. said they "ran out of breakfast" yet they were still able to make the breakfast burger? make it make sense. don't waste your time here. drive 10 minutes and go to a better one. read more

I had to stay at the hospital to company my infant. As stressed as I was I decided to order from Whataburger. I ordered online and went to go pick it up. Only to get there and say they still need to work on it. Fast forward and hour I have to call the store directly as they haven't prepared my meal, and are being rude telling me to move so they can focus on new coming customers at the drive through while I had already ordered an hour beforehand still waiting to get back to my som alone at the hospital. It's ridiculous to have an employee that they can't do anything to find your order or even ask a manager. Calling management barely speed things out making everything more stressful and longer than what it had to be. read more

Sorry. But not what I expected at all. especially when this place is compared to Inn & Out. My hamburger was cold and hard. Fries were cold and soggy. Definitely not fresh at all. Very disappointed read more

I will never visit this establishment again. I was inside Whataburger when a dude comes inside and wasn't belligerent or nothing had said he ordered a burger and it's not in bag! She then proceeds to call police and have him trespassed. Wait what? If someone stole $10 from me I would of been pissed unlike this dude. Manager needs to be fired and they need to give him free food for his life! Ridiculousness at its finest. I'm a truck driver and drive thru El Paso all the time, never again will I eat at any Whataburger franchises and that's a huge disappointment also when I was in there 3 weeks ago I asked for no pickles (normally on top of burger) were under bun and I got diverticulitis read more

The Chorizo Burger is not artery clogging. It has fired roasted Peppers with the Chorizo seasoning, but it was not as good as the Double Green Chile Burger. The Chorizo Burger did not have enough Peppers and it tasted like a home-made burger that was missing the lettece, tomato and onions. For the Double Green Chile Burger, it was better because it had some heat because of the seeds, but it still would taste better with all the fixings. Don't get me wrong, it is good quality meat but I still head to Arizona for an IN n OUT. On the positive, it is open 24 hours and they have Powerade. I minus one star because they flung the mat while we were eating, thanks for the dust cloud... just look at my burger pictures for the proof. read more

Whataburger - CHORIZO BURGER - Burgers Near Me - El Paso, Texas

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Ehh their alright, in-n-out or five guys is better! Burgers were bland and the fries weren't anything special!

It's what a burger. Breakfast is my usual stop if I'm stopping. They do a good job. Hot food right to order. Watch the sweet tea! It is SWEET! I move to 1/3&2/3. Delusional sugar high if you go all the way. But safe and yeah. read more

I love whataburger, but this location is probably the worst in El Paso. 50% of the time the orders come out wrong and the cashier straight up coughed in my face! read more

Not sure if it's the manager or just a drive through employee but she really needs to be trained in customer service, when someone has their receipt and claimed they are missing something u don't boot them out and call the cops, it was only 8 bucks lady, u could have made a new one or check the video like the customer asked. You refused to do anything which made it look like you already knew he didn't get it and you didn't want to look like a fool. I'm hoping your boss sees the live pd footage and these reviews and does the right thing with this customer and u need more training on the customer is always right motto read more

Bruh. Oh my god. I cannot believe what this location did. I was hungry, so I decided to order a Whataburger meal with a milkshake. They gave me a milkshake with rocks in it. it had pieces of floating ice in it. I wasn't even blended well. Then my burger was raw as shit. It wasn't cooked fully bc as SOON as i ordered it they were done. THEY CALLED ME AFTER 5 MINUTES OF COOKING. My fries tasted like soggy sticks. Do not go to Whataburger. You won't enjoy it. read more

Sooooo, I'm not gonna say whataburger green chili cheeseburger is bad because it really isn't. I bought the burger and was initially going to eat it on my flight. But long story short, my flight was cancelled so I wasn't able to eat it til the next morning lukewarm lol. Yes I microwaved it, so I did not eat it straight from the burger joint. But for being the next day, it wasn't too bad. But I still have to say in n out burgers are still hands down the best. Secret sauce , the ingredients are fresh, secret menu is bomb. Yeah I don't know, I don't think anyone could beat them. Maybe the fries because In n out fries are just ok to me and I haven't tried their fries yet. But I'll give it to Whataburger for a great strawberry shake. Being this my first time, I asked for a medium shake, but they gave us a large for waiting quite a while. Big ups to them! Anyways , my bf will always give me crap for choosing in n out over whataburger. What can I say? I'm from Cali read more

Whataburger - Green chili double cheeseburger while flying - Burgers Near Me - El Paso, Texas

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If you are craving some Whataburger stop and go elsewhere because you will be waiting for almost 1 hour for your food at this Utep location!!!! You think because they take so long that your order will be precise and correct, think again because not only do they take long but they get your order wrong too!! I only gave it 1 star because couldn't put -1! read more

I get off late at night and sometimes Whataburger is the only fast food restaurant open. This Whataburger is the closest to my home so when I'm really tired I'll stop at this Whataburger. They have not given me a correct order once. I've been there 3 times and I have asked for a patty melt 3 times and every single time I have not gotten a patty melt. Do not understand how this happens every time. Will never go to this Whataburger again. read more

I got back to my hotel and found out my burger was missing the most important part, the meat. I went back to get a replacement, but they took way too long and had strange looks on their faces. I wasn't about to eat the new burger. I went to Taco Bell instead. This was the first time this has happened to me. My wife said she has had this happen also at a Whataburger. I'm done. Never again. read more

Whataburger - Where's the beef... - Burgers Near Me - El Paso, Texas

I've never heard of this place until I reached the Texas state line and saw about 5 different ones within 3 miles from each other. When I'm feeling lazy I'll go through the drive-thru to get a cinnamon roll, coffee, and hash brown sticks... potatoes in the shape of a stick, who knew it would be so tasty?! There was one incident where a big a$$ truck was blocking the drive thru so I had to walk inside. Here's my disclaimer: I always have full makeup on and heels at 2 AM because of work. I swear, I'm not a stripper but I have to be in this attire as a yuppy (young professional). However, I don't believe the men inside the restaurant cared and I strongly feel they were drunk. As I ordered my usual breakfast I felt the heat of their eyes on the back of my head. As I gathered my bag of guilty treats in my hand and proceeded to walk out of the dining area, I glanced at the reflective door and saw one of the dudes checking me out. As I pushed through I heard, "I love you!" then another, "I love you, girl!" by his buddy. Oh, El Paso at 2 AM on a weekday morning. How you never cease to amaze me. Long story short, get your grub from the drive thru unless you want to hear cat calls from drunk men. read more

I don't eat fast food, but with whole wheat buns, amazing onion rings, and chocolate malts for dinner last night, I'm already craving another Whataburger visit. Points off because the staff here seemed to have a hard time dealing with a post football game rush. And she didn't know what a whole wheat bun was (like I said, they have them and we ended up getting them, it just took a bit). read more