I was on a long triad trip going South, when all of a sudden my civic suddenly started losing oil…read morepressure. I pulled into Ed Martin and gave them my story at service department. They immediately started troubleshooting my car, found the issue, repaired, and I was on the road in 2 hours. I can't thank them enough! Price was reasonable too, can't be mad at it! Thank you guys and gals! You allowed me to make it home with family before the fireworks!

If it hadn't been for a particular in-person visit, my review for Ed Martin Honda would likely be a…read more2-star experience. My car had an unexpected death about three weeks ago. As a wheelchair using driver, it's not particularly quick or easy to identify an appropriate vehicle that will meet my needs. I don't drive a van. I typically have driven a 2-door automatic, however, it has to have enough room between the driver's seat and the door frame that I can put my wheelchair, when folded, in the backseat. When I was younger, these were easy to find. These days? Not so much. I first called Ed Martin Honda as I was curious about a used Honda Civic. I'd had a Civic before, but cars change over the years and I wanted to make sure. I was transferred multiple times trying to find basic answers about the vehicle. At one point, I simply asked if they could measure the space I needed to know about as I'd been able to determine how much room I needed. It was really basic customer service, and they just wouldn't do it. Majorly dropped ball. Somewhat on the flip side, I did an in-person visit and the sales rep definitely went out of the way to let me try a couple of the vehicles. I was definitely impressed, and there was a definite effort to try to think of vehicles that would actually work. That was good customer service, though we didn't actually find a vehicle. For the record, I ended up buying a Honda. If that original associate had been more helpful who knows what could have happened? I learned that both the Civic and the Accord would work (coupe versions, so slightly older). I ended up with an Accord that I'm anxiously waiting for it to arrive. This was a solid mid-range experience, though somewhat disappointing given I've generally heard great things about Martin's customer service. Phone call? Disappointing. In-person? Much better. Overall, I'd still probably return for future needs.

The owner is always pleasant to work with. His shop is pretty big and nicely kept! Even the waiting…read morearea is spacious and well kept. I've used his WiFi twice now during two different visits to do some virtual work as he worked on my vehicle! I call that exceptional customer service :)...he's very honest about the issues that may arise with your vehicle, and he's reasonable about his prices. I won't take my car anywhere else.

Rusty repaired my daughter's as well as my wife's car in one day. Both needed repairs on the…read moreexhaust as well as some additional work under the hood. Honestly thought it would run between $300-400 but, he was able to get them done for $225. Really appreciated his ethics-he could have charged us far more. Wood recommend Gateway Automotive to anyone! #greatjobfornotalotofmoney

The process was simple and not time consuming. The not time consuming was a great part of the…read moreexperience. The Sales Team was welcoming and helpful. Called the dealership after finding a truck on the web site to ask questions and discuss. The sales person, Scott Simmons, offered to go out into the lot and look the truck over. And he got back with me quickly to discuss items found and verify questions. Really did a wonderful job, and he took photos to help! The Bill Estes GMC Buick Dealership specializes in trucks and SUV's and is very price competitive. My neighbor is talking about going to the dealership to get an SUV from our experience. If you want to have a great experience and keep the process simple, stop by.

Absolutely the worst car-buying experience I've had in 25 years of driving…read more I purchased a used Cadillac Escalade from Bill Estes Chevrolet in Lebanon, Indiana, hoping for a safe and reliable vehicle for myself and my three kids. What I received was a misrepresented, overpriced vehicle with immediate mechanical problems and no accountability when things went wrong. Within 100 miles, the check engine light came on. The vehicle began misfiring. I immediately contacted the dealership, asked about returning it, and was told there was nothing to worry about. I brought it in for diagnosis and after being told it would be about $6,000, I received a quote for nearly $10,000 for repairs. After questioning, that number dropped to $6,000, then $3,500, then eventually to $0. None of it made sense, and I was given no written explanation of any repairs or warranties. At one point, the dealership returned the vehicle to my home without my consent and left the keys in my mailbox. I still hadn't received documentation or any formal warranty. My trusted mechanic later confirmed that the brakes were dangerously low and the rear suspension needed major repairs--issues that should have been caught before sale. Despite multiple attempts to resolve the issue respectfully and through the proper channels, including the Indiana Attorney General's office, I was eventually offered $4,000 on the condition that I stay silent and withdraw all complaints. I declined. I spent months in a borrowed vehicle and months without a reliable vehicle, while continuing to make loan payments and pay full insurance coverage. The check engine light has come on again since the supposed repairs were completed. I still don't know exactly what was done to the vehicle or whether it's even safe to drive. Throughout the process, I experienced shifting stories, incomplete records, vague promises, and no real accountability--not just from the local dealership but from Asbury Automotive Group, the publicly traded parent company. This experience has caused enormous stress, wasted time, and financial loss. I am sharing this because I believe consumers deserve transparency and honesty--especially when making major purchases that affect their families and daily lives. I hope this helps someone else avoid the same pain and frustration. I would not recommend doing business with Leo/Bill Estes Lebanon or any affiliated dealership without having everything in writing, verified independently, and fully documented before signing anything.

I took my car here for an oil change and they did a great job! Didn't try to oversell me on…read moreanything which I cannot day of every place I've taken my car. The owner is very nice and I like that you can text him to make appointments instead of having to call. The only thing I didn't like was that when I arrived for my appointment and rang the bell for someone to come in, it took a solid five minutes. I'm not sure if the bell wasn't loud enough but I believe they didn't hear it, I'm sure they weren't ignoring me. At the end of the day, I would recommend this auto shop and I will use it again.

I WOULD NOT GO HERE!!…read more They did some work on my car a couple years back. The shady work they did has caused faulty wiring to my car overtime. They were to replace a sensor on the underside of my engine. The mechanic that has it now said the cut the wiring harness to my low oil sensor so now if I have low oil the light won't come on. To fix it I have to buy a new oil pan. There is other damage to another wiring harness that has caused my car to not run right. I recall when I had it here after they said they fixed and I was paying someone saying they weren't certified mechanics. It raised eyebrows with me for sure so I never went back to them. Now two years later I am having to pay for damage they caused.

wouldn't come back, don't recommend at all and wouldn't waste my money. they drove it around the…read moreblock and tried to make me pay

My vehicle was brought in a couple of weeks ago for an overheating issue.  The shop was honest and…read morecommunicative with me about the timeline in which the car could be looked at, and thoroughly explained what testing would be done. Unfortunately, it was found that the best course of action for my vehicle, should I choose to proceed with repairs, would be to install a new engine, which would have cost far more than the car was worth.  Apex was incredibly patient with me while I made the difficult decision on how to best proceed for my situation.  Although I did opt to scrap the car and purchase a new one, Apex allowed me to keep the car in their lot until the buyer I found for it could pick it up, and even helped me get change for the transaction.  Additionally, they only charged me for a simple 30-minute diagnostic, when they could have charged more. Hopefully, my family won't need car repairs again anytime soon, but if we do, I will be sure to contact Apex.

Had my car in for a 60K service plus sports suspension install. Bob and his crew did the job right,…read moredid the job well, and most importantly charged much less than what the local BMW dealer would have charged for the same service. The car is driving like new, and I would totally recommend Import Specialists to anyone with a BMW whose free factory service has expired and looking for a solid alternative. The address on Yelp is wrong: it's 4373 W 96th Street and not 4211 W 96th St. They moved about 2 years ago.

Bob is unethical and hopefully not in this business any longer. He charged us over $1700 when he…read morequoted $1000 at the time I dropped off our Acura TL for the timing belt and water pump. Once we picked up the car it ran terrible, not trusting this shop I had it towed to Ed Martin who stated they used cheap eBay parts, adjusted the valves wrong and set the timing belt one tooth off.......ED Martins cost to fix everything And replace the inferior parts with OEM was $1400 $300 less than what Bob charged us to do it incorrectly. Fortunately we were able to get a complete and full refund through our credit card company Since Bob would never return my calls to remedy the situation. Anyway if the sharpest on business or the owner has set up any other businesses stay far far away!