I stopped coming here for a bit because pandemic stress/I needed the ability to schedule…read moreappointments online and they were still phone only. Well, after several misfires I decided to go back to where I know people will not rip me off and came back. They now have an online appointment request form which is pretty easy to navigate and I got my request approved quickly, which isn't an easy feat as they are always busy. They still offer the same amenities (coffee, hand sanitizer) and touchpads/keyless drop off for COVID-19 compliance. This time I didn't tell them I go to local med school and they still treated me fairly, which I appreciated. There was a mix up at the front desk because there were two similar cars, one needed filters and tires replaced and I, knowing from my maintenance schedule, needed my rear brakes and oil filter replaced (among other things but those were the big ones). After telling me I didn't need both cabin and oil filters replaced, one of the workers came back and told me I did, by *bringing my air filters to me in the lobby where other patrons were waiting*, telling me "it's time to be replaced". It was weird because it felt like he was shaming me for not maintaining my car after someone else had a conversation with me about not needing that part fixed. I told him that I will do whatever I need to do in order to get my car running well, but told him about the mix up conversation I had and he was pretty rude to me about it. Ultimately, I paid for all the recommended repairs here even though I was quoted cheaper elsewhere because I like John, since I first met them, him and his team have always been kind and honest with me and I want to support local businesses. However, I was just, more than anything, really hurt by what happened. Maybe they just have a lot of customers being very rude/reactionary when it comes to servicing, but that's not me and it never has been. I know I haven't been here in two years but I still recommend JP to everyone who asks for a quality shop. I honestly still recommend JP, but I will probably talk to Paul or Art next time. Pros: Honest shop, off the highway, takes payment over the phone, covid compliance Cons: Gets swamped quickly, may take a while to get your appointment/finish repairs. The earlier the better, especially if they need to get parts.

Normally they do a good ,but last trip, they misdiagnosed my non start by replacing the battery,…read morebut that was not the issue, turns out it was a electrical issue, the battery was checked by AAA, and said it was ok ? I will continue to use them, as I believe anyone can have a bad day. They did find a serious safety issue I am thankful for. The second shop I took it to took several hours to find that it was a lockout switch, low battery switch, control key fob ? runs well now. Thank you.

Took Lexus in for a look over and mileage service. The team was friendly, and made the drop off…read morequick and easy. They called back same day with inspection report. Recommended a couple services based on Lexus service guidelines for mileage. No pressure to do any of the work, just a straightforward, honest assessment and service recommendation. Agreed to have spark plugs changed and wipers replaced. At pick up the bill was below the verbal estimate. Overall best experience yet with an auto mechanic. Highly recommend!

Best customer service ever!!! Following a bad experience was another tow company this one was a…read morebreathe of fresh air. I felt seen heard and valued Thank you!!

These guys are beyond fair, have ALWAYS stepped up to the plate and gone above and beyond any other…read moreplace I've ever been to. The best way to deal with them is face to face, they are busy, so getting hold of them via phone, is a challenge at times. Just go there, you'll be happier. They have told me several times I don't have to do a major repair, where others would have gouged me. My first time with them was after I was forced to go to Pep Boys over the weekend, and they totally gouged me, as well as seriously screwed up a repair. Todd basically laughed, and showed me what they should have done, he even helped document it for me. I went back to Pep Boys and the dude's face turned bright red. They had to admit that they did it wrong. Thanks Todd. I will always be a loyal customer because of their integrity, and good service. Todd, you seriously ROCK.

Up until this last encounter I would have given 5 stars, and unfortunately i had to give 1 because…read morezero stars wasn't an option. I had my car towed on July 17th with an issue with my ignition. Here is it Oct 6th and I stopped by to see what was going on since they never pick up the phone or return calls. He gave me some bs excuse saying he tried to get it going twice and failed miserably and that if he can't get it fixed tomorrow he had someone he could refer me to. As I go to leave I take a look in my car that mind you was in the same spot as it was close to 3 months ago. All of the contents in my middle console and glove compartment were all over the front seats. Now I'm pissed, so I go back inside to ask for the key and told him the condition of my car. He has not a care in the world and tried to say maybe it happened before I got it towed. But wouldn't he know that it looked like that since he tried twice to fix my car?? All he had to do was say he wasn't interested in fixing my car. Clearly my car was no priority to him.

Gary, at Chuck's garage has taken great care of me. I've had my car in several times for services…read morethat were necessary and they got to it in a timely manner, and I thought that their pricing was very fair.

been taking my truck here for years, never had a problem quick and quality work, my father also…read morecomes here for his car

Needed a work truck towed to our regular mechanic for an issue. Called 6 other nearby towing…read morecompanies and they either didn't have the necessary equipment to haul the box truck or couldn't be bothered. Nelcon said "where is it and can we come now?" Within 20, maybe 30 minutes the truck arrived. I explained to the driver what we thought the issue was. He asked if he could take a look at it before hooking up. What we all thought was the starter turned out to be a loose connection on the battery. Driver fixed it on the spot and saved us a tow and time off the road that the truck would have needed to get fixed. We were back up and running within 30 minutes. It's hard to find companies that don't take advantage of situations just to make a buck. The driver and the company understand the struggles of the everyday worker and small businesses. Big thanks to the driver and Nelcon for speedy service and being honest. Highly recommend.

Gary and his associates were super down to earth, kind, responsive, and helpful which is exactly…read morethe type of customer service you want to have when you need your car towed.

The service was quick and friendly. It was an emergency stop, I had 3 kids in the car and one of…read morethe buckles in the back stopped working. I got an immediate help and was out on my way in no time.

Brought my Touareg in thinking I needed a new alternator. Benny was honest and did a proper…read morediagnostic, turned out it was just a bad mount, not the alternator. Even with the language barrier, he was straightforward, charged me fairly, and fixed it the same day. Car is running perfectly now. Would definitely go back!

My car's AC was broken, and I was able to bring it into East Rock Auto on short notice. They were…read moreupfront about pricing, and were able to resolve the problem quickly. However, they also performed a courtesy inspection and recommended over $1000 of additional repairs. Most notably, they found excessive play on the ball joints on both sides, which posed a serious safety risk. This repair alone would have cost over $800. I brought the car to another local mechanic (who came highly recommended) for a second opinion. According to him, the ball joints were perfectly fine (though he agreed with some of the lower cost repairs recommended by East Rock Auto). I would use East Rock Auto again if I have specific repairs that need to be done, but I would take their courtesy inspection results with a big grain of salt.

I want to be fair and objective: the first time I came here, the service was fine and…read morewell-documented. That's why I returned. But the second visit told a very different story. I'm a woman, and I believe the shop assumed I had no knowledge of car repair pricing. I have the full digital estimate saved as screenshots, so here are the facts: TRUNK WEATHER STRIPPING Quoted: $433.08 Labor: $132.78 | Part (trunk seal): $274.44 Reality: A trunk weather seal costs $20-$60 in parts. Labor is a straightforward 30-45 min job. Fair total in CT: $100-$130 MAX. They were charging 3x the reasonable price inflating the part alone by over $200. SPARK PLUG REPLACEMENT (6 cylinders) Quoted: $961.78 Labor alone: $691.03 | Parts (6 plugs + gasket kit): $213.32 Reality: According to AAA, RepairPal, and industry standards, a V6 spark plug replacement runs $150-$350 total, or up to $500 at a dealership for hard-to-access engines. Labor nationally ranges from $55-$437 they quoted $691 IN LABOR ALONE. That is simply not defensible. POWER STEERING FLUID RESERVOIR Quoted: $454.78 Labor: $182.10 | Part: $245.53 Reality: This reservoir typically costs $30-$80 in parts. The job takes under an hour. Fair total: $130-$170. They marked up the part by over $170. MOUNT & BALANCE 2 TIRES (215/60/16) Quoted: $373.74 They also added $23.79 for "Road Hazard Coverage" without asking me. Reality: Those tires run $80-$110 each at Costco or Walmart. Mount & balance is $20-$25 per tire. Fair total: ~$230-$270. I declined all four jobs. The overcharge on just these items totals approximately $1,000-$1,300 above fair market value in New Haven, CT. What I did approve (Fluid Film Treatment $199.99 and Transmission Drain & Fill $193.66) seemed within a reasonable range and I have no complaint there. If you are a woman, speak limited English, or appear unfamiliar with car repair get a second opinion before approving ANYTHING here. Bring someone with you, or check RepairPal.com for fair price ranges in your zip code before you walk in.

Middlesex Auto and their partner shop, Tony's Auto Services, were life savers on a recent cross…read morecountry trip. After driving 12 hours the previous day, I knew I needed my SUV looked at before another 12 hour day. I arrived just after 7AM, and Javi (at Tony's) was gracious enough to take a look even though their schedule was packed for that day. He determined my wheel barrings needed to be replaced, and brought me directly into the shop/under my vehicle to talk through a few issues and things I should be watching out for (knowing full well any future repairs wouldn't go to them as I'm obviously from far out of state). When the owner came in, he talked me through my options and squeezed me into his second shop to actually get the work done. He ordered the parts and offered to drive me to his other location (which was unneeded but appreciated), and they were expecting me and immediately got to work on my vehicle. The receptionist quoted me 3 hours and offered to drive me up town to kill time along their main street. I again declined but spent some time wandering up there, got a great breakfast, etc. After 2 hours she called and said she'd put an additional mechanic on my vehicle to save time and that it was ready. They even knocked off the additional cost of labor even though it still took the same (or more) man hours to actually complete it! They made further recommendations like replacing my tires (again, knowing they wouldn't benefit from it), and were very honest about what could and could not wait. Middlesex and Tony's fully took care of me, working me into their already too-full schedule, got me on the road, and I was able to finish my trip to see my family. Their honesty, workmanship, and desire to truly help people was very apparent, and I would recommend them all day long.

I agreed to pay $3800 for the repair (new cat + cat protection plate cover) on the Prius I…read morepurchased for $5500. I didn't realize until after the part was in the vehicle that I was essentially purchasing the premium OEM (Magna Flow brand) version of the potential catalytic converters I could have installed, I asked them for the part number and after visiting the website of the manufacturer, realized they applied a significant upcharge. Personable and good customer service, it was damn expensive though.