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    Circa 39 Hotel

    3.7 (212 reviews)
    Open Open 24 hours

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    Ariberry A.

    I don't know how this is a 4-star hotel. The pics online are not accurate - It's much more shabby and worn. There are no curtains, wallpaper, throw pillows or blanket. The shower had black and pink MOLD all over in the grout and caulk. The room had a dank musty smell. The rooms with an outside entrance have emergency lights in front of the window, so light will blast your face when you're trying to sleep. There are no blackout shades. The AC made a loud clanging noise, preventing any semblance of sleep. I had to ask the front desk agent several times to move rooms, as he didn't seem to believe me about the issues I had with ours. The new room smelled better, the AC was quiet, and there was less mold in the shower. There was still a good amount of mold. It did have a leaky shower and a broken hair dryer instead. The only parking is the hotel-owned lot across the street that's $45/day. The gym is smaller than our actual room and is an un-air conditioned, windowless prison cell in a basement. The weights are rusty and about 2 people can squeeze in there, if you're brave enough. It's super hot and just GRIM. There are no mats (not like there is room to put one though) and no water either. Housekeeping didn't come on day 2, so I requested it, as I needed towels and trash removal. The housekeeping guy told me someone said they cleaned my room, and didn't believe me that they didn't. He made me walk him to my room to show him. I had been gone all day, and just returned. It was 5pm. He said, "So you didn't just get in the bed and mess it up?!" Um no, and I didn't just fill up 2 trash bags with leftovers either. Housekeeping didnt come on day 3 so we had to request it AGAIN. They told us it was supposed to be cleaned daily. Having to prove multiple times that shit wasn't working correctly and wasn't clean was really frustrating. The only pros are the courtyard is nice, and the beach is a block away. From 9-5 there are chairs and umbrellas out just for the hotel guests. There isn't anything to do around the area, barely any restaurants or bars that are that close to walk to. The rooms were around $400/night when I stayed there. It felt more like a Holiday Inn instead of a 4 star hotel. Save your money, get a clean shower, and go somewhere else.

    Hotel from across the street
    Danielle K.

    I was looking for a hotel near the beach as well as near the cruise port. I stayed here for a day before going on a cruise. Overall, it was a great experience. It's a cute hotel. Right when we pulled up, someone came out to bring our bags in. We were there very early And they took our bags and told us that they could get our room in an hour. We were very happy about that and waited as check-in is not until 4 PM. The room itself is on the small side however it was very clean and cute. They include Robes for two people. There is a refrigerator as well as a mini coffee maker with some coffee. The coffee is complementary, but the two water bottles next to it are not. They are eight dollars each. There are no sign telling you that. The only thing that was negative for us personally is the lack of electrical plugs. They do have an alarm clock with multiple USB charger ports, but using an iPhone we did not have the correct USB charger. There was only one electrical plug on the other side of the room behind the table in order to charge our phones. I really wanted to go to the beach however going in December I did not realize how cold the water would be. It is a short walk across the street in between two buildings. You cannot see it from the hotel, but it is a short walk. There we each had a lounge chair and a shared umbrella reserved. The weather was nice and took a nap at the beach. We did go back to the hotel and use the pool as it was heated. Unfortunately, their website is not accurate with the restaurant they have. The restaurant online states it was Jules and that it has room service. When I went there, it is called Tiki burgers, pool and grill. So they do need to update their website. The restaurant is on their porch and as well as inside the lobby area with a bar. It seems like most of the hotels on that street are similar set up. There is a CVS two doors down to purchase bottled water, snacks or things if you're interested. They do not have an actual pharmacy, but there is a Walgreens over the bridge. When booking the room on their website, it asked if we wanted to include breakfast. We added the breakfast to our room. It did not give us any information about what was included in the breakfast. When we checked in, we were given a card for the breakfast. We went to the restaurant in the morning and we were told that eggs, bacon or turkey sausage, and toast with coffee was the only breakfast available with purchasing it with the room. They did have lots of selection of other breakfast items to buy if you do not purchase it with the room. . I do recommend checking out Circa 39 hotel . I definitely would stay there again.

    M K.

    This place is really cute! Sure, there is some wear & tear, but it's a pretty good place to stay! It's not beach front but it's just steps away from the beach. If you rent a car, there is no free parking for hotel guest. We ended up parking across the street from the hotel which was $45 per 24 hours. There's a restaurant in the hotel, we didn't eat here but we did get a smoothie and sat by the pool one morning. The smoothie was delicious. CVS is like a 3 min walk from the hotel, which is so nice because you can go and get snacks (which is way cheaper then going and sitting down somewhere to eat) Overall, I recommend this place.

    Pool
    Erica E.

    So cute and trendy! We only stayed one night but I'd totally come back. They upgraded us to a king room upon arrival. There are cute outdoor seating areas, with bikes and a pool. There are robes and coffee in the room. The bed was comfortable. Definitely recommend! Only downside is no parking available.

    Fried Brussel Sprouts. They look burned, don't they?
    Maria M.

    The food was beyond tasteless. I mean, no flavor at all. I ordered the Sweet Chili Cauliflower, the Fried Brussel Sprouts, and the Buffalo Wings. I opted to have all items brought out together, but all 3 were "room temperature." The Bay Breeze drink was good though I didn't taste any alcohol. What the restaurant had going for it was the outside terrace where I ate. But the cloth napkin was permanently stained making me question things. Would I go back? No. But, I'm on vacation and decided not to complain.

    This is steak and pineapple&fries  And rice with veggies and salmon! So goooood

    The restaurant is amazing, we order food every second day, its so good, quality and price amazing, love it, my recommendation We will be eating here during our vacation!!

    Coconut pool side
    J Omar L.

    Every staff member from the front desk to housekeeping were super friendly and helpful. Everyone goes out of their way to make sure you have everything you need. Rooms are clean and cozy. Can't wait to go back!!!

    Jen F.

    Dec' 2023 \\ We stayed here for two nights before we disembarked on a cruise. The staff was very welcoming. We stayed in room 1102. The room was cozy & the bed was comfortable. It was perfect for my (adult) son & I. The only downside to the room was that it smelt a little musky but it didn't bother us much as we brought an air purifier that seemed to help. The hotel was conveniently located near a cafe, CVS, liquor store & was within a couple minute walk to the beach. Dinner at the hotel restaurant was good - our server Jemay was fabulous! Even though he seemed to be in the weeds, he kept a smile on his face. The drinks that we had with dinner were delicious!! Keep an eye on your bill, Miami tends to include 18% gratuity automatically - I found this out later - after I had left a $30 cash tip, doh! Overall - we would stay at this cute, boutique hotel again! =)

    Great area, a really cool waitstaff, and lovey atmosphere
    Raul D.

    The Mac and Cheese was yummy, not the best I had but it's worth getting! The location is beautiful and pleasant. Come if you are in Mid-Beach.

    Burrata and Arugula
    Jenn C.

    This was my first time visiting Miami and my partner picked this place bcus she'd stayed here before. The hotel is nice and colorful. Very inviting on the outside. Our room was not ready when we arrived so they stored our bags for us and we went to see sights and grab something to eat. Pros. Location was close to a lot of really nice places to eat and stores to get necessities. Liquor stores are literally everywhere you look so you can avoid their really high drink prices. Across the street from the beach. Really friendly restaurant staff. Cons. The towels had hair in the them. The shower had so much hair in it. We requested another room and never got it. They didn't give enough towels for a room with 2 guest. They said we had to request cleaning 24 hours in advance due to staffing and we understood. We go out one day and come back to our bed made and no towels at all. Trash emptied from one can but not the other. Very important items were left out bcus we assumed no one would enter. It was quite weird to half clean a room when no one requested it. The view from our room look directly into the room of the building next door so the windows had to stay closed the entire trip and a room with a view was requested at booking. The room is really small and not functional for more than one guest. I would not stay here again when visiting Miami. I took pics of everything except this room. Smh.

    Erica R.

    We had a great one night stay here--this is an awesome option for the price point. One block to the beach with free comfy lounge chairs, a small cute private pool, and a bar/restaurant on site. The hotel itself is super cute with bright and colorful decor. The downsides were how packed the pool area got in the afternoon and the long wait for a drink at wunderbar at happy hour. Would definitely return if I had another trip planned for the area.

    Bedroom

    Great little hotel just off the beach. Easy access to the boardwalk, beach and trolley. They have chairs and umbrellas for guests daily until 5:00. The staff was friendly. The only real problems we had were 1) the doors are out of alignment and have to be slammed to to get them to latch and lock behind you. So in the morning and evening you will hear doors slamming constantly because it's the only way they latch. Not ideal. We also came back to our room one evening to find another guests clothes in one of our suitcases. It had been misplaced by the housekeeper apparently. All in all a great stay. We did not eat at the restaurant but there is a nice little bodega next door and a pizza place a couple doors down as well as a CVS.

    Restaurant inside the hotel
    Tabatha R.

    My husband and I stayed here from Feb 29th - Mar 5th. Originally we needed to come to Miami for a work conference, but it was cancelled the night we arrived. But we made the best of it. The hotel was clean! The staff was nice. We only ate breakfast at the hotel, but it was amazing! They gave us beach towels and chairs. I would definitely stay here again if we would ever come back to Miami!!!

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    Page 1 of 6

    Circa 39 Hotel Reviews in Other Languages

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    Review Highlights - Circa 39 Hotel

    This is a really nice boutique hotel with a very friendly staff, and very clean rooms, at a very affordable price.

    Mentioned in 14 reviews

    Read more highlights

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    Setai Hotel Miami - The most effortless and lamest salad ever done.

    Setai Hotel Miami

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    This is for their indulgent brunch, but I'd be willing to bet a stay here is probably just as…read moreexceptional. My gf and I stopped through here on our way out before boarding our flights later in the afternoon. If you're toting your luggage and not a hotel guest, you will have to find another hotel to store your luggage while enjoying this most decadent brunch experience. Luckily we arrived early enough to our reservations to sort that out. Reservations are a must if you don't want to wait. The restaurant is gorgeous with various spaces designed differently but keeps to the exotic Asian theme. Dining in the atrium near the water feature in the middle with stage for the musicians is where we had our experience. Olga was our server. She brought us our special beverages not available at the bar: Bloody Mary's and endless bubbly in our glasses The offerings here are more than I can name, but there is something to satisfy every craving. The favorite for me is the caviar bar. It comes with all the proper fixings on a blini with Crème fraîche. Do you need a vodka shot to go with? Yes, that's also available also at the caviar station. Fresh raw oysters, clams or shrimp cocktail is available in abundance with everything else here. The ceviche was great. I passed on all the various noodles but had to have some lamb curry and basmati rice- delicious! I had some Peking Duck and leg of lamb at the meat station. The filet mignon and lamb chops was ordered and brought to the table. The leg of lamb and filet were slightly dry but still good. The lamb chops with chimichurri sauce was amazing- nuances of vibrant flavors. Assorted fresh fruits were a colorful collection of enticements. I saw some papaya and enjoyed its fresh, sweet juiciness. I am not a dessert person but had to try the key like pie. Then of course, the matcha dessert is a sitting temptation next to the pie. So, my dessert spoils were more than intended. What the hell right? Lol That was the sweet ending to my Setai brunch. There was so much more such as bread, fried stuff, eggs, bagel station, toast etc. One can only eat so much. I stuck to enjoying my favorites. The experience is pricey but so worth it. It is truly the best brunch experience I've ever had. - better than Vegas and a cruise ship!! I always have to experience a Setai brunch whenever in Miami!

    I love this hotel, the pool, the beach, the restaurants and the valmont spa. We had a great time…read more Please note that the spa reception is on the first floor across from the hotel check-in. You must walk through the lobby and across the outside area. The sauna and the one person steam shower is located here. You Check-in then you get changed into the robe and walk across the lobby check-in area to the elevators. You are walking through the area with all the guests and their luggage in your super large robe that doesn't close very well. I did not enjoy this. Some disappointing things which was not their fault is the parking garage construction noise even on Sundays. The noise took away from my spa experience. They did nothing for the noise control. Also, the SPA requests you must arrive 30 minutes before your treatment time. I got my parking validated BUT we stayed for brunch who also validated our parking but we went over the 4 hours so we got no discount for parking and we were charged the full $35 fee plus tip for the valet. The valet staff was quite nasty telling me we were there too long for the discount BUT each one of those alone qualified for a discounted valet. You can not do both in the 4 hour window.

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    My friends and I spent a Sunday at the Kimpton Surfcomber and booked the Ivy cabana. The cabana…read moreitself was cute, comfortable, and gave just the right amount of shade and far enough from the neighboring cabanas so it felt semi private. Service was great. Our attendant was attentive but not hovering, kept the drinks coming, and food came out fast. Everything we ordered was solid -- perfect pool-day food and refreshing cocktails. There is a minimum spend requirement for the cabana, but it was super easy to hit between food and drinks. And considering you're paying for a dedicated space, service, and a prime poolside setup, it felt worth it. Overall, it was the perfect day to unwind and feel a little luxe. I'd definitely book the Ivy cabana again.

    The Kimpton Surfcomber Hotel was a great place to stay. The service was excellent, and the staff…read morewas genuinely kind, welcoming, and always ready to help whenever needed. The food was very good as well. We enjoyed a complimentary breakfast as part of our hot tub booking, which was a nice bonus and a great way to start the day. One of the highlights of the hotel is the easy beach access from the back. You can simply walk out and reach the beach, and the area feels safe and lively. You'll often see people jogging, exercising, and enjoying the outdoors, which adds to the energetic South Beach vibe. The walk around the area is pleasant, and the overall atmosphere feels fun and relaxed. Overall, the Kimpton Surfcomber Hotel is a wonderful place with great service, good food, and a cool beachside vibe. I would definitely recommend it for a comfortable and enjoyable stay.

    The Local House - Seafood scramble

    The Local House

    (74 reviews)

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    5 STARS - Incredible Service at The Local House…read more The Local House is already one of the best spots in Miami Beach -- beautiful atmosphere, great food, and a relaxed coastal vibe -- but what truly takes the experience to the next level is the exceptional service, especially from Ana. Ana is absolutely amazing. She's warm, attentive, and has that rare ability to make you feel genuinely cared for without ever being intrusive. She knows the menu inside and out, gives thoughtful recommendations, and brings such a positive energy that it transforms the whole dining experience. You can tell she really loves what she does. Every time Ana has been our server, we've left happier than when we arrived. If you're visiting The Local House, do yourself a favor and ask for her -- she makes the meal unforgettable. Highly recommend this place, and especially Ana.

    Came to The Local House for brunch recently and really enjoyed my time…read more The restaurant is very cute and nicely decorated. Seating inside and out. Great service with very friendly servers. I started with a cappuccino, which was nicely balanced and great foam. Then I ordered the Local Breakfast. It came with two scrambled eggs, multigrain toast, home fries, and I swapped the meat for avocado. The eggs were nicely cooked, potatoes had great flavor but were a bit cold and very fresh but I imagine freshly made are very solid. The toast was not bad. Avocado was fresh. Good portion and good prices. My friend and I shared a pancake that was pretty good but lacked a bit of flavor but was still enjoyable. I would definitely come back and try other items as they have an all day menu!

    Dream South Beach, by Hyatt - Rooftop pool

    Dream South Beach, by Hyatt

    (333 reviews)

    $$

    Five stars for the location and awesome amenities…read more This hotel was the perfect place to stay at for a quick Miami getaway located walking distance to the beach and all the main things you could possibly want. After a long day of travel, we received two Prosecco as soon as we checked in and arrived. Our room was upgraded and it was located right across on top of the Naked Taco where the rooftop pool is at. It's perfectly located for anything you want to do, all the good food spots, bars, places, etc. The next day we went straight to the beach and they provide complimentary beach chairs, towels and umbrellas upon request and you just walk yourself to the beach with them. There's nothing like Miami Beach! The water was perfect and it felt so good to just defrost on the sand and dive into the gorgeous turquoise water. After a few hours at the beach, we went back, enjoyed late check out and headed to crunch fitness - which was absolutely worth it! We were able to leave our bags at the front desk while we worked out, grabbed a late lunch, some drinks and then got to come back and enjoy the rooftop pool during happy hour for drinks and snacks until sunset. It was the perfect Miami daycation that we needed!

    Dream South Beach by Hyatt delivered a genuinely top-notch experience from start to finish…read more From the moment we pulled up, our valet, Fernandino, took great care of us; friendly, fast, and attentive. And the five-star touch continued inside thanks to Melody, the Director of Front Desk, who made us feel like our stay actually mattered. We were celebrating a very special occasion--dinner plans were set, we simply needed a place to spend the night. What we got was an incredible room with a private terrace and a stunning view of South Beach. And as if it couldn't get any better, we were surprised with a complimentary bottle of champagne, which made for the perfect nightcap, and an even better start to the morning alongside our mimosa. If you're staying in South Beach, Dream is more than a name--it's an experience!

    W South Beach

    W South Beach

    (510 reviews)

    $$$$

    Booked via Amex travel and a part of Marriott Bonvoy Gold, got a lot of perks. Will explain below…read more Located in south Miami, literally by the beach front. Have adult pool and regular pool. Very windy here, so it is still cold even though we are in 73 degree weather. Valet only Spacious lobby and seating area. When we checked in, we were greeted with a very warm sweet gal. Thanked us for being a Marriott Bonvoy gold members. Since we book via Amex travel hotel collection, our room automatically upgraded, daily breakfast for 2 $40 per person, $100 credit to use for anything in the property, early check in, guarantee 4pm check out and complimentary wi-fu. And we got complimentary cocktails. On top of that, we got complimentary sparking water and 2 jars of snacks for being Marriott Bonvoy gold member. Awesome. Note: your room has complimentary bottle waters everyday, if you need more, ask concierge downstairs or your room service. Room: Very specious bedroom and bathroom. Has nespresso coffee machine, tea. Fridge and other stuff. Very odd closets in the corner, basically you need to close one closet in order to open the other one. Has iron, iron board. Has balcony with view. The w beach bag for purchase only. Hotel: 2 restaurants: the chow, Chinese restaurant, and the grove for your breakfast, lunch and dinner. Theres spa, gym, courts Scan and download their w south beach app available at the concierge as you check in to see their daily activities. There's bicycles for hotel guests to use. You can ride or walk along every where via path way . The hotel is looks nice but some doors, locks and some fixtures are damaged and broken, it looks run down. Valet parking is an independent company, so you pay them separately from Hotel, its about $65/night

    After a long drive from Tampa to South Beach we were ready to enjoy a nice stay with a beautiful…read moreview. Upon arrival, we were greeted by the staff and assisted us to our room after an easy check-in. The room was smaller than expected for the rate, but the view and amenities made up for the size. Conveniently located near the beach and other fantastic eateries, especially the Ocean Grill at the Setai (gorgeous and highly recommended) restaurant. Also a short walk near Park Ave which has other amazing eateries and including cafe and bistro's. The grounds are well maintained with upscale vibe and decor. The lobby bar is cozy with a sexy vibe. My wife experienced the spa which she said was fabulous. Pool has plenty of chairs with umbrellas and staff were courteous, friendly and attentive. It also has some benefits to be a Marriott Bonvoy member which gave us some minor perks with bonus points on spend, complimentary wi-fi, mobile check in along with some property credits which we used for the spa and happy hour at the bar.

    Marriott Stanton South Beach

    Marriott Stanton South Beach

    (388 reviews)

    $$$

    Very disappointed with my stay at the Marriott Stanton South Beach. I had written approval for a…read morelate checkout, yet an employee named Chas called and aggressively demanded I leave by 1 PM or be charged another night. His tone was rude and completely unprofessional, even after I explained I had authorization. This kind of behavior is unacceptable and far below Marriott's standards. It ruined what should have been an enjoyable stay.

    Soooo...overall a pleasant stay in spite of my two stars. But here's the thing...if we paid $200 a…read morenight I would rate this a four star. However since we paid tripple that price I have to be way more critical. The staff makes it extra special. They were all friendly and had the "I can do it for you attitude." Kudos to the staff. Our "up-graded" room facing half ocean/city was tiny, a tad worn, had a very nice view, and non impressive toiletrees. The worst part of our room was the side of the hotel we were on. Our room was on the industrial exhaust fans side and it was extremely noisy. Had to keep our balcony door closed to drown out the noise. The location of the hotel, as others mentioned is ideal. Now here is the scary part...we got stuck on the elevator two times. It wasn't a long time but enough to scare me especially since I am very claustrophobic. I ended up taking the stairs to the 9th floor the rest of our stay. They did fix the elevator but this happened to quite a few guests and they didn't shut the elevator. Our complimentary breakfast (free with my Marriott status) was not the best. Breakfast is served in the attached Mexican restaurant which is not owned by Marriott. It is not a buffet. Small menu with the basics. Food was fair. We enjoyed the pool and the short walk to the beach. The pool restaurant has the best hotdogs! And we also enjoyed the quinoa salad.

    The Standard Spa Hotel - Delish shrimp tacos

    The Standard Spa Hotel

    (675 reviews)

    $$

    Old school Miami Hotel that appears to have been retro'd NYC style. Next to busy road, but bay…read moreview. The rooms have been thoughtfully re-designed, but still have that cold Miami cinder block feel. In other words you won't do more than sleep in them. The pool area is fantastic with a bay view and plenty of chairs. Lido Grill, the main restaurant, is nicely done and people / pet friendly. Service was good, once you got their attention, which was on you, not them...we had the lobster, fairly priced at $39, but was like rubber and inedible. Sides were a throw away. Drinks were very good. Other points, nice mini bar in room, however NO coffee in room and coffee shop doesn't open until 7 AM. A regular room, facing back away from bay, dinner for 2, minor mini bar invasion (2 drinks) valet, was over $1100. Not worth the cost.

    I've been going to the standard for over 13 years, I work in media and often include the property…read morein my recommendations and roundups. Today I attended a private brunch for work and I wanted to check two small bags at the front desk because I didn't want to take them into the brunch. I was told it would be five dollars for outside guests to check a bag. This is news to me. Never before have I been charged for this in the over 13 years that I've been going to this property. That isn't a luxurious experience nor is it up to standard, hotel guest or not. Service was polite outside of the charge. Food was average at best. A few hours later I attended another lunch at Bellini at the Mr. C hotel. I asked to check the same bags at their front desk. No charge. When I picked up my bags, they asked me how lunch was and if it was my first time at the property. Would I like some water to go (complimentary)? It was not my first time at Mr. C but this service is what I come to expect at a property of this nature. Not to be nickel and dimed for a basic service. This new experience paired with the fact that I was overcharged for drinks on my last visit to the standard (November) to which I called to rectify after realizing once I was home, I was told they would call me back and they never did. I'm soured on the whole property.

    Fontainebleau Miami Beach - Ocean Balcony room view.

    Fontainebleau Miami Beach

    (2.3k reviews)

    $$$

    Fontainebleau Miami isn't just a hotel -- it's a full‑scale Miami moment. The kind of place where…read moreyou walk into the lobby and instantly feel like you've stepped into a glossy magazine spread. High ceilings, marble everywhere, and a buzz that tells you you're in the right place. What impressed me most? There's genuinely plenty to do for all ages, which is not something you can say about every Miami resort. Whether you're traveling with kids, teens, adults, or a multigenerational crew, everyone finds their lane here. The pool scene is the heartbeat of the property. Multiple pools, each with its own personality -- family-friendly areas with space to splash, quieter corners for lounging, and the high-energy spots where the music and cocktails flow. Service was dialed in across the board: fast, friendly, and always one step ahead. Rooms were spotless and stylish, with balconies that make you want to order room service just to soak in the view a little longer. Housekeeping kept everything crisp, and every request was met with that effortless "of course" attitude. Dining is another standout. From quick bites to full-on fine dining, everything was fresh, flavorful, and beautifully presented. Even the grab-and-go spots felt elevated. And if nightlife is your thing, you don't need to leave the property -- the energy here after dark is pure Miami. But if you're traveling with kids or just want a low-key night, the resort still feels comfortable and accessible. Fontainebleau nails that rare balance of iconic luxury and all-ages fun. It's bold, glamorous, and buzzing in all the right ways, yet still manages to be welcoming and easy to enjoy no matter who you're traveling with. A true Miami classic that continues to deliver. Enjoy

    Haven't been to the Fontainebleau in quite some time and I'm honestly shocked at how far downhill…read moreit has gone. We didn't even stay at the hotel, we simply had a Mother's Day brunch reservation at Hakkasan and dessert at Chez Bon Bon. What should have been a nice family outing turned into an absolute nightmare. When we went to valet to retrieve our car, the lobby was filled with angry guests sitting around waiting HOURS for their vehicles. People were openly saying they had been waiting 1-3 HOURS and some had even missed flights because valet couldn't deliver their cars. Seeing at least 50 frustrated people stranded there was complete chaos. At that point I started panicking. I had my 3 children with me, my elderly parents, and all of my baby's formula and diapers locked inside the car with no idea when we would ever get it back. Completely unacceptable for a luxury hotel that charges premium prices. It was also $58 to valet! Thank God I drive a Tesla because I opened the live camera and location tracking and immediately saw my car had been sitting in the exact same spot where I dropped it off over 2.5 hours earlier. When we walked to the vehicle ourselves, we found the inside completely ransacked. Items from my center console were thrown everywhere and the driver and passenger seats were covered in sweat. Clearly multiple employees had been sitting inside our vehicle. When my husband confronted them, they claimed they had "misplaced the key card" and were searching for it. Then when asked why the inside of the car was trashed, they actually tried to say it was already like that. Absolutely insulting. This completely destroyed any trust I had in the Fontainebleau. I don't care if valet is a "separate department" it is still YOUR property, YOUR staff, and YOUR responsibility. Guests should not have to fear waiting 1-3 hours for their cars, missing flights, or having employees rummage through their personal belongings because the hotel can't manage basic operations. I understand it was Mother's Day and maybe they were understaffed, but the complete lack of communication, organization, accountability, or even basic customer service was disgraceful. Not once did anyone proactively update guests, apologize properly, offer compensation, or even waive valet charges. For a place that markets itself as luxury, this experience was beyond embarrassing.

    Circa 39 Hotel - hotels - Updated May 2026

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