1-Star Review - Prepaid Services Not Honored, Poor Customer Experience
We leased a Subaru Forester 2025 from Ciocca Subaru of Ewing in November 2024. At the time of signing, the finance manager sold us a prepaid 3-year service package covering oil changes and tire rotations, clearly stating that these services would be fully covered during the lease term.
However, during a recent service visit (April 20, 2026), we were charged:
$121 for an oil change
$39 for a tire rotation
These services were already prepaid.
We explicitly informed the service advisor at drop-off that these services were covered. Despite this, no verification was done, and we were billed and made to pay. This reflects a clear breakdown in internal coordination and a lack of basic customer diligence.
In addition:
Booking a service appointment is unnecessarily difficult and requires multiple follow-ups
There is poor communication between departments
The overall service experience is inefficient and frustrating
This is not just an isolated billing issue--it raises concerns about how prepaid services are represented and honored.
I am requesting reimbursement for these duplicate charges.
Overall, this has been a disappointing experience. Customers should exercise caution, ensure all prepaid services are clearly documented, and reconfirm coverage before each visit.
Based on our experience, we would not recommend this dealership. read more