If I could give zero stars I would! I have called several times over several weeks with no answer or calls back. I was finally able to speak with someone and this EXTREMELY rude woman told me there was an opening for the next day, I told her "that should work, what is the address?" meaning YES I WILL TAKE THAT APPOINTMENT, she rudely came back and said she would not schedule unless I was sure, AGAIN, I told her YES I would take that appointment, I asked for the address again and she hung up on me! I called right back and told her I was not sure why she hung up on me but I want to schedule that appointment, she then proceeded to tell me she gave it to someone else already and the next one was not until February, I told her I agreed to that appointment so she should have never given that away to someone else after knowingly hanging up on me! I asked this woman if I could speak to an office manager because her attitude and tone was extremely rude and nasty, she told me she was the manager and I would have to call the back of my insurance card, this nasty woman refused to give me her name after I repeatedly asked for it, I told her I would be calling to report this and she laughed and told me to "go ahead" then told me she would not schedule me an appointment, to have a good day and hung up on me, again! After that a man called me back to schedule, I explained the situation to this man and how upset I was after this horrible customer service I received, the man proceeded to tell me this was a "miscommunication on her end as well as mine" there was no miscommunication once I agreed to this appointment the fact I was hung up on is absolutely inexcusable and someone calling me back to make excuses for this behavior is ridiculous! I am very much aware of the staffing issues across this country, I am also more than understanding for under staffed facilities such as Cincy Smiles, what I can not and will not understand or accept is the customer service I have received today. I expected an extended appointment when I called, so that much I fully understand but once the opening of appointment became available there is absolutely no reason I should have been hung up on and it given away! I am appalled at this interaction especially since this establishment is serving lower income families. I would not recommend this facility to anyone and that is very sad considering lower income families may not have other options! To be treated this way is upsetting to say the least, then to have someone call back and condescendingly "apologize" is outrageous! I can not speak on the care at this facility but if it's anything like the customer service FIND SOMEWHERE ELSE! read more
