My elderly mother was referred to this office to have 3 teeth extracted. We filled out ALL the information that required on-line, which included insurance information, nobody contacted us to let her know that they are out of her network and her cost would all be out of pocket until she was there for her appointment. By now she has waited over 3 weeks for this appointment she cannot wait any longer. My daughter took her to the appointment, when they asked how much the cost would be for the procedure today, they were told anywhere from $700 to $1300. My daughter asked to get a more accurate number she was told not until after the appointment, then she insisted which the receptionist went to find out and came back with the lower end, around $700 or she could go to UC that they were in network. My Mom said she had a bad experience at UC with a Dental student who had worked on mouth and would not go back. The receptionist response was "well Dr. Harper teaches those students" which this threw my mom into a panic attack, which my daughter had to calm her down and reassure her that everything would be fine. That receptionist shouldn't have said anything. My daughter said the receptionist told them that they should have known to call the insurance number on the back of card to find out who was in network. At one point my mom and daughter were told that this office accepts Dental Max but not if it's through Medicare.
I know this has nothing to do with the Doctor himself, but if he surrounds himself with foolish rude people (aka his staff) it makes you wonder if he is the same way. If he thinks their work ethics are good, then what that say about him?
Please go somewhere else. read more