I had an oil change done and air filter change here and it was less than 20 minutes.They don't try to sell up on services.This is very important to me.The service was great ,quick in and out.These guys are a great neighborhood shop.I'm a fan. read more

CincoAuto - Cinco Auto - Smog Check Stations Near Me - Katy, Texas

Hello long post alert As it is not possible to give below a 1 star I am stuck with giving them 1 star Dec 2021 I went to Cinco auto to get my car inspected, drop off my car at 10 am , didn't get it back until 4:30 pm as no one bothered to call me or get it ready . I get my reciplet but no inspection report and I leave as it's part of the new upload to the county website directly. Go to the county office they say they cannot see the report , after waiting for 1.5 hours call and go back to the shop to get my report they reprit the report and give it to me go back to the county office to find out this is the old expired report they have given me go back to the shop again the manager gives me someone else's report and says it's mine After lots of questions I find out the inspection is never done and hence no report. the manager lies to me that they did oil change instead or inspection that day , but again the oil change sticker in my car doesn't match to what he is telling me THEY LIE , don't go to this shop very disappointed read more

I come here for all of my Acura's car care needs! They are always very honest, friendly, and reasonably priced! Jim is always super friendly and willing to help in anyway that he can! I've been to other places where they haven't been honest -- and me being a girl who doesn't know much about cars got ripped off! I highly recommend them for your vehicle needs. Super professional and they just genuinely do good work! read more

This place has amazing customer service that is so hard to find most places! I've taken my previous vehicle there for a while and always had a great experience - friendly service and good information without the hard upsell tactics. Just today I took my new vehicle there and he saved me about $40 by letting me know (before doing my oil change) that with this car the dealership would be a cheaper option due to a special oil it requires. That is honesty! I will definitely continue to use them whenever I can. Highly recommend! read more

Customer Service is really bad. When I called to inquire, the quality of the phone call was very poor and I was barely able to make out what the representative was saying. After asking a question, the representative proceeded to hang up. This was a very bad experience. read more

Not happy.... A few months ago I paid $150 to CincoAuto for a diagnosis of power problems on my Sequoia. They ran through all the diagnostics, and even drove it then told me nothing is wrong. Waste of my money. I knew it had something wrong with it, brought to Auto Check Elite, they had it diagnosed and fixed in the same day. read more

This is our 2nd time at Cinco Auto, we went to get an oil change. During the service, we were told that we needed a brake and coolant flush. Since we've only had the oil changed since we bought our Jeep Cherokee Trailhawk in 2016 we agreed to do it. I'm so glad we did, you can totally tell the difference on how sluggish it was prior. Cody and his team is amazing and not only that they applied coupons to our services and we got a personal call from Cody to check up to see if there were any problems. A+++ service! read more

I have been using CincoAuto2 for car wash, oil changes and inspections for a couple of years now. Yesterday, I dropped off my truck for car wash and inspection. I have been carrying around a pocket knife in my glove compartment for several months this was my father's pocket knife who recently pass a way and reminded me of him every day. It had no value except sentimental value. It was in the glove compartment as I closed it when dropping the truck off. I opened compartment in parking lot of car wash and it was missing. Talked to the manger Luis who opened review ticket and was going to search videos. Called me back next day to say no video showed someone taking the knife...not sure how you would see inside the truck. Never less, I would not trust these guys ever again. Be careful of you valuables going to this car wash. How sad someone to stupe this low for something that had no value. read more

Today, I went to this shop to get a $7.00 trailer safety inspection and ended up being accused of cussing at an employee (I would be interested in anyone at the shop at that time to *honestly* corroborate that accusation as I do not cuss, particularly about something so nonsensical as a safety inspection). This was all after having waited at least twice as long as I was originally told I would have to wait. My experience with this business aligns with what others have already said - the employees were very friendly and polite....at first. However, I suspect this to be a thin veneer over what, *in my opinion* appears to be unethical business practices. This experience was much like my past experiences which were anything from excuses as to why they couldn't perform what needed to be performed (wasting my time) and / or attempting to upsell me on repairs and services that I didn't need. For instance, I (like a previous reviewer) was told that my vehicle needed a fluid replacement that had been done by the dealership that I bought it from about 3-months prior. Now, they would have you believe that the recommendation is based upon mileage, but in this case I was shown a sample tray of fluids, allegedly from my vehicle, that I was informed needed to be changed based upon the condition of the fluids. Again, I had just had several (if not all) of these fluids checked and / or replaced within 90-days prior to that visit. In every case that my family has patronized this place, they have attempted to upsell us on additional services. The most spectacular example was quoting me three times the cost of what I eventually had my brake pads & rotors replaced elsewhere. They did follow up, which was impressive, but when informed of the price I actually paid I was told that it was not apples to apples since they had quoted performance parts & the other place had not. Why they would quote performance parts out of the gate without someone asking them to quote that way is, again - *in my opinion* an indicator that this business is more concerned about their bottom line than your checkbook. It should go without saying that neither me nor anyone in my family will patronize this business again. read more

Jim is the man!! Very excellent service and outstanding staff! I went in on Saturday and everything would have been done that same day if I wasn't late. Had multiple things that had to be done to my Acura TL, but he had my car ready for me on Monday! Thank you Cinco Auto read more

CROOKS! I took my car two or three times to Cinco Auto for oil changes because it's located close to my house. I was aware that my steering pump was leaking because I had to refill it every two weeks and I noticed a pool of steering fluid on my garage floor every day. However, each time I took my car to Cinco Auto he technician would tell me that I needed to flush my steering system and I refused knowing I would have the pump replaced soon. Last week I took my car to another shop and I had my steering pump replaced. I had forgotten to ask for an oil change so I took my car to Cinco Auto two days later which was a Saturday. I would have taken the car back to the shop where I replaced the steering pump but they were closed on Saturdays. After taking a look at my car the same technician again tells me that I need my steering fluid flushed. I told him that it wasn't necessary because I had the steering system flushed and the pump replaced. I even had the receipt for it sitting on my passenger seat. After hearing that he looks a little awkward and tells me that maybe they replaced the pump without flushing the system. I give them the "are you kidding me" look and ask him to finish up and give me my keys. A few days later I took my car back to where I had the steering pump replaced and asked them to check on my steering fluid. I also took it to another mechanic near my work and they also confirmed that it was okay. Before getting my steering pump replaced I had called around to get quotes and Cinco Auto had quoted The steering pump replacement at $700 which is almost double what I paid. Needless to say I will not be going back to the place again. They may have good customer service but you will be paying for services do not need unless you know your car well. My advice is to follow the manufactures schedule and know what you need to get done before getting any service done on the car. I have a 2006 Acura TL which has 150,000 miles on it and it runs like new so I think I know what I'm talking about. read more

My family and I have been loyal customers here for over 10 years. They have serviced 5 of our cars and have never let me down. They are honest, thorough and fast. Jim and Cody have been there every time I needed help. My car stalked on the freeway 2 years ago and they saved me by arranging to get my car towed to them after progressive insurance sent an asshole who dropped my car and left me on the side of the freeway alone because I took a photo of him. These guys are really incredible. It's worth paying a little more for service worthy like this. Oh and they offer a free loaner suv too. read more

The BEST oil change and inspection experience I've ever had. Friendly, professional, waiting room was large and clean, service was extremely quick which was great b/c it was lunch time and I had 4 young kids with me. No one tried to sell me a bunch of add-ons. They explained every thing and even reset and reprogrammed all my reminders on my car which is something I've never experienced after an oil change. Best of all, there were no oily fingerprints on my steering wheel and gear shift, something that I've come to expect after service. Would definitely recommend and use again. read more

I have taken my cars here for state inspections for 6 years. Not anymore. I waited for 35 minutes and my car was never moved into a bay. When they took the 2nd person who came in after me while my car just sat there, I asked for my keys back. The employee didn't try to save my business and I didn't even get an apology. He just told me he would have to track down my keys and then sent me on my way. What a waste of my time. Don't waste yours. read more

After I complained asking for a refund by phone, somebody at the store told me that they could not accept a return on the part that is already installed. Then, the next day, Jim the manager contacted me privately explaining the situation of the problem. He offered me a free oil change the next time I need it. Jim was professionally nice and sincerely offered a resolution that I accepted. read more

The place looks nice and they are very friendly. Came here with a engine light on and they said they would check it. A few hours later they called me and said that also the ABS light came on and fixing the problem that causes that would cost me 500 dollars. I never saw an ABS light on my dashboard before so I picked up my car and said I'll have to think about that. Went to another garage and no ABS light was showing up. read more

Edit: I came back to get a oil change because of the lack of time I had that day to get it done. I had a few thousand miles left before I actually needed it done and told me ahead of time so I can save on my oil mileage and spend later. Tyler was very helpful and professional during the procedure and his customer service was what bought back my reliability on the shop. read more

I had issues with my car breaks and got the issue fixed at Cinco Auto. Jim did a great job, explained the issue really well and answered all questions I had. They also gave me a temporary car to make sure I don't get stuck in the shop. Overall the place has a great customer service and I was satisfied read more

I can't say enough positive about this place. My teen daughter has chosen this as her "go to" place for her car. She trusts them. They have helped her with windshield wipers, headlights, cam sensors, "weird lights" on her dashboard, and more. read more

This place was awesome!!! Cody was amazing. I had been going to Driver's Auto for years and coincidentally had a lot of shady repairs. Cinco Auto was great with telling what repairs were recommended and the severity of each one. I was not pressured to get anything done immediately. I will definitely be going back for all future car repairs! read more

This place is great! Fast oil change and inspection on a Saturday. I didn't know they had ASE certified mechanics. I needed brakes done on my BMW and had those done as well. Excellent customer service and they were respectful of my time! read more

Always a good visit. There is no pressure to purchase anything extra with your visit. It is always what you need, but they do give great recommendations in the event they see something off about your vehicle. Friendly staff, and always accommodating. I need to go in for an oil change now, and I'm not even anxious to go like you can be at other locations. With great service, they will continue to keep me as a customer as long as I live in Katy. read more

These people are a ripoff and I HAVE to give them one star in order for me to post it!! I had sold the car to my cousin and upon delivering the car to him, the fuel pump went out and wound up having to put the car on a U-haul trailer. We brought the car to them and they agreed to replace the fuel pump and it costed us $2700 for the repairs. My cousin complained about the strong gas smell about a month and a half later. They called CINCO AUTO and told them what's going on and they said that the fuel line was pinched and that was the cause of the smell. They lied to my cousin that I had told them to do a "quick fix". Would $2700 be considered a "quick fix"???????!!!! After the constant complaints they were getting from him, they wound up surrendering their insurance information to my cousin. CINCO AUTO'S insurance paid for the repairs which was all brand new fuel lines, new gas tanks, AND new FUEL PUMPS, which was supposed to be fixed back in OCTOBER 2020 (approximately 3 months ago!!!) I am EXTREMELY DISAPPOINTED that they took advantage of the fact that we were from out of town and out of desperation and did that to us. I WOULD NEVER RECOMMEND CINCO AUTO TO ANYONE!!! read more

Lack of customer service people standing around and did not approach me. Left and won't be coming back.

Uh-oh. Not quite as enthused as we were. We went in recently and there was, at least for us, a definite change in the feel of the place--we felt lots of pressure to commit to some repairs that were quoted to us as much more expensive than in the past. Two stood out: it was recommended that we have a wheel hub assembly done to the tune of over $700. Interestingly, we'd just HAD the wheel hub assembly replaced at a dealer a few months prior. The second repair we declined was a $1900.00 quote to fix some seals that are available online for $4-10 each. Even accounting for labor, it seemed excessive. We opted to have the work done elsewhere this time. read more

I cannot begin to tell you how wonderful my experience was today with the owner, "Junior" and his lovely staff. I don't think any woman likes to take her car in to be serviced let alone, at least for me, know what I was talking about. I had new tires put on yesterday & needed an alignment. I was in by 9AM. Junior told me the car would be ready in a 1/2-1 hour. I had forgotten my $10 coupon at home along with my phone. Junior was so kind he drove my son & I back to our home, NOT for the coupon but instead my phone!!! He took my honest word for it that I had my coupon. Now if you expect to him to drive you back in a 5Star Luxury vehicle you will be disappointed. This isn't Hollywood after all. Lol! He drove us back in a brand new Hyundai. I was so impressed with his shop. The waiting area has Great LaZBoy furniture, plenty of magazines, 3 vending machines & the cleanest environment I've been in for a car shop. I grabbed my phone in the house & he drove us back to the store. My car was done before the hour! Junior made sure my car was washed inside & out before it left the lot. Alex put ArmorAll on the tires & cleaned the inside also! Junior had Alex throw in a scent with the car wash I could choose from for inside of the Camry also. The girl behind the counter, who's name I will include later, was kind & down to earth like the rest of the staff. My dad was so impressed he had his car inspected as well. In & out within the hour. Thanks Again Junior! You made us very happy today!!!!!!!! Junior you now have 2 more very satisfied customers to add to your list. If your looking for down to earth, honest, hard working people bring your car into Katy Auto. It's a family run business that reminded me of home . I don't see that here in Katy very often. Thanks again so much To Junior, Alex & the girl behind the desk. read more

This location is convenient and I have used them for inspections in the past. As for convenience I did leave it overnight for a simple oil change and tire rotation and it was no problem. The problem is when I paid for an oil change and tire rotation I was charged $97! Absolutely outrageous! Now, my fault for not Confirming price ahead of time but I have never, ever paid more than $40-45 for an oil change which DOES include synthetic oil. They also called with services not needed but "recommended." Feel like they were attempting to further fleece me than they already did. Will not return and plan on speaking with manager tomorrow. read more

It's been a while since I've been to this shop but today after speaking with the manager Cody over the phone I took my vehicle in for a replacement break light. He's very familiar with the last review I left and we had some laughs and we understand what the problem was and from now on I will ONLY go to Cody. Thank you Cody for helping me out today. Let's see how your new crew does in future visits read more

Excellent service! Friendly staff. I always hate going to any oil change by myself as a woman... But I didn't feel taken advantage of in any way. Great experience overall! Got an oil change and new battery for under $177. read more

Good service, nice waiting area. The technician was nice, but he recommended the fuel induction that I later found out from a quick google search that wasn't that necessary for a 50k mileage car - the labor cost for that service was also more expensive than the part, which made me pause a little. I'll give them benefit of the doubt and maybe come back later. read more

Today was my first visit to Cincoauto and I plan to go back to service my car. 1st, very friendly and polite front counter personnel, both when dropping off and picking up. Next i asked for an oil change and no one tried to get me to change tires, adjust brakes,etc. This is big from a service center. The estimate and what I paid matched, no surprises here. They told me, 30 to 40 minutes and it got done in the time frame. This s what car service should be like. Waiting area and shop are clean with nice TV. They'll see me again! read more

This place is close and convenient. The customer service is great as far as speed and friendliness. We have had them fix major problems to small. Are they pricey-yes but it's super close and walking distance. The last 3 times we went, they would do a super speedy job on the oil change which is great but the job is never done right. I've had to go back every time to have them fix leaking oil right after. They fixed it right away without giving me a hard time but its kind of an Inconvenience keep coming back bc of an oil change. We stopped going to this place and now just go to dillons. read more

Moved here and did not know anyplace to take anything. My old Ford had some issues. They ran diagnostics and kept me informed. They recommended another shop for exhaust work and then back to Cinco Ranch Auto. They made the repairs and cleared the codes. Jim was great, prices were fair but service was outstanding! Would definitely go back. read more

This morning was my first time coming here. I only needed an inspection and was in and out within 15 minutes. I was also treated with great customer service. I will definitely be returning and referring. read more

The service here was excellent. Very friendly and very fast but $40 for an oil change seemed really expensive. I kinda regret going here cause it's more expensive than where I normally go cause I relied on yelp! Reviews BUT it's still pretty good whatsoever! read more

Great place. Come to get are oil changes done here and they are pretty quick on getting us out the door as soon as they can.

Facility is great, services great! They are way too expensive. They charge by the "book". They charged for 3 hours where as it only took 45 minutes to do the job! I wouldn't go here unless they change how they charge! read more

they got me in quickly on a sunday without an appointment and fixed my truck at a reasonable cost. I will be back and recommend this place to others! great service!!! read more

Polite and great customer service ... Just in for state inspection but will be back for oil changes!

Excellent service quality, highly recommended. Cody and Jim definitely go the extra mile to ensure the job is done right