Super helpful staff! He recommended a new line of glass that had just come through the day before,…read moreexplained how and why it was superior to others, answered all our questions, and was super patient with me when I asked to get a closer look at multiple pieces. He even gave me a $5 discount and an additional glass bowl piece on the house because it was my birthday! 10/10

Went here while my sister was in town to get shisha for a hookah she bought me. The lady behind the…read morecounter was very helpful, and extremely friendly. You wouldn't think so from the outside but the inside is a really nice shop. They have a good amount of inventory if you are looking for anything smoke related.

Always a pleasure dealing with this crew. Used to buy the disposable vapes, I have pod mods now and…read morethey are great for support on those. I buy all my juice here, and the juice club card is a huge perk.

Make sure you ALWAYS get your receipt if you decide to go here. Or you'll get bamboozled.read more

Friendly, knowledgeable, and very helpful. (Jack?) Set up some chairs so we could have a stick…read moreoutside, then steered us toward another nearby place for a beer and a stick. Great experience in a very well stocked cigar store.

Amazing place. Beautiful selection, great knowledge of Cigars . Ownership is outstanding.read more

As someone who's a relative neophyte to cigars, Rick was patient with me while also not being too…read moregentle with steering me towards quality. If you come with an open mind and a thirst for conversation, Rick will deliver. Perhaps, judging by some of the reviews here, not the best place to be if you are already set in your ways. But that is not advice that is borne from my experience in his shop, so take that as you will. Rick's shop has a personal touch and cozy feel that I feel is generally really lacking in most places in the tri-cities, and is something I missed from some of the boutique establishments I've chanced upon in my travels all over the united states. Rare places like these are a foothold of culture that differentiates a town from just a concentrated collection of strip malls and pre-fabricated homes. It should be appreciated and preserved for what it is. Rick clearly runs this business because he loves it, not JUST to make a buck.

Today was my first time walking into Education Cigar and Pipe....wow, what a nice selection of…read morecigars and all fresh! If you are a regular cigar smoker or never smoked one before definitely stop into Education Cigar and Pipe as the staff will help you to find the one for you. The selection is extremely large and can be overwhelming so ask for assistance. Today I just purchased a few cigars and looked around of all the accessories that Education Cigar and Pipe have, excellent prices and for accessories from ash trays to lighters. I am not a pipe smoker but notice all the pipe tobacco. When you buy your cigar go through the casino and you can grab a drink and go outside t the outdoor smoking area where you can set and relax with hour cigar, drink and watch a sports game! I come to this area regularly and I know my new stop.

I'm a trucker so I have to be careful where I can park and I was coming from pretty far away so I…read morecalled ahead to make sure that they had what I wanted. I was told over the phone that they had it. When I got there, they had a very small selection, but they didn't even have what I wanted what I specifically asked for so be careful when you call them and you ask if they have something that you want.

Cashiers are very nice and their prices are awesome! 39 cent and 49 cent torches, what?? They don't…read morelast forever, but last long enough to maoke me feel like I got my money's worth.

Great prices. I get the Geek Bar originals here for $15.99 and at the Idaho state line they are…read more$19.99.

i bought a battery pen it lasted a week tried to exchange the guy said I had it to long he said for…read moreno questions returns try Amazon but I like local business and I'm on a fixed income so I'm poor i tried to message the stores no luck when I call I just keep getting put on hold for way to long and when they do talk to me they ask how they can fix my problem I ask them to exchange it they so they won't

Welcoming but not much of a Selection or anything special, just a quick place to get smokes maybe…read moreeven a pipe!

Great selection and great service if you're a chill person. Don't be obnoxious and rude, remember a…read morehuman being, just like you, is behind that counter.

Nice staff decent prices open late. Great…read moreselection.............. ............ That's all

They have a huge selection of everything and the staff is very nice…read more I'm supposed to leave more in order to get my remark Mark posted so blah blah blah blah blah

I shopped exclusively with not only the Kennewick store but also the Richland store. The last few…read moretimes I have shopped in Kennewick the employees are rude, short and act like you can't get out fast enough. When I was shopping yesterday, all I could hear was the tall brunette complaining about another employee not helping customers. I waited at least 5 mins and finally left. The 2 employees working were more interested in their conversation then helping me and another customer. Yes they give you a discount if you have a lanyard but the discount doesn't help if your not able to purchase what you need. I will shop down the street where they do offer help and act like they appreciate your business.

It's so frustrating how hit or miss the service is. I have had some of the most amazing…read moreconversations and gotten a ton of information from staff but every once in awhile I get helped by someone who is so rude or just hates their job. Today I went in and the girl with the bleach split bangs was literally so rude and unhelpful I have no idea what I did to deserve the attitude. I was annoyed that some disposables just stop on you and I was trying to get advice on a new one to try. As a manager at another retail store, this could have been an opportunity to sell me a good one for good money. I ended up with a cheap one to get me by because I wanted out of there. The energy was off. I just hate dread coming here because I never know what experience I'll have.