I came in a couple weeks ago and the two people that helped me were great. Very quick and got me…read moreexactly what I needed. I just went in today and the guy that was in there was avoidant, dismissive, and rude. He tried to gaslight me into thinking that they didn't sell a product they had literally sold to me previously. Overall, whoever was working today needs a reality check and a lesson in customer service. There better ways to tell someone you are out of stock than that.

my product was used an empty. I've watched their and employees put back product on the shelf and…read morestill sell me full price

I have frequented this shop 4 times! 3 different people have been there to assist me and exchange…read moregoods for cash. Each of them were friendly, polite, knowledgeable, and helpful!!! My only problem was getting a vape that did not work and I was unable to reach them by phone to ask for help!

Fantastic experience. All the employees are knowledge, friendly , not to mention the cheapest…read morecigarettes in town.

I'm a pipe smoker and they have a great selection of tobacco to choose from. They are very…read moreknowledgeable about the different types of tobacco and provide friendly advice.

Went in to buy a cigar for a gift. The girl working there was on her phone with the speaker on. She…read morelooked up and said hi and went back to her conversation of which I could hear "what, he unfriended you". I, knowing nothing about cigars, needed help so I looked at her and she finally said to the girl on the phone, "hold on a minute", "do you need something?" I said I needed help with cigars. She said she knew nothing about cigars as they didn't train her on cigars. She said I know the light colored are the mild ones and went back to her phone conversation. Needless to say I did not make a purchase there and will not return. Bring Bidwell Cigar back!

Best Smoke Shop in Nor Cal,,,Hands down for ur boy!! High…read morequality spot, were I spend my money on those Bad Ass Glass pieces they carry,, My Fav is the C2's Custom Creations,,And the Hi Si When you wanna treat yourself to that Special Piece, and your looking for high quality. The Dragon!!!,,My Ninja . And oh ya,,,Also got my Rosin Press from there and all my accessories from cleaning my pieces,, to every attachment I need and all the lil fun things to go with my purchase. Anyways,,Need I say anymore I'm out

I went in here for a few items and they had such a great selection! Derek was super friendly and…read moregave such great service! He gave me personal recommendations which I really appreciated. I'll definitely be back!

I've been stopping in and saying hi to the good people at Chico Smoke Shop for three and a half…read moreyears now. Great people and the prices are great on their tobacco, shirts, sweaters, and accessories. True story.

Thev are family owned and they remember me when I come in in fact the owners always willing to give…read moreme a good deal maybe a few bucks off there was even one time I didn't have enough money and he just told me to take it and come back and pay him when I get paid. I wish they were not on the phone but once they get off the phone they can usually answer your questions cuz they have better product knowledge than some of the other shops around. So it's conveniently located, good hours, family owned, good product knowledge, fair prices, and best of all you can haggle!

Nah to0 to the person that said their cartons are expensive hell no I get cartons here for my mom…read morefor like $5 cheaper than anywhere else and besides that green-eyed guy works there who doesn't want to come see him foxy ass motherfucker

It's like going to the DMV. You hate going there but sometimes have to. I don't live in Chico but i…read morework here and i vape. When i'm out of juice, or coils, if i can't make it home, i will begrudgingly go here. I can't stand their service. Their selection is decent. Prices are ok but their service is terrible. There is a large transient/Methican American population that frequents this place. Maybe they have to take that approach (horrible service) for those elements but for those of us that have jobs, they treat us like crap. I would never go here unless i had too. I'm gonna work on my willpower just so i can stop going to this place. Its incredible to think that I actually pay money to get treated like a degenerate at this place.

Bad prices, small selection, rude people. The only thing going for this place is it's locationread more

Only shop in the area I really trust. Some of the reviews on here are kind of sketch. While I agree…read morewith some of the negative stuff overall this shop is really great. It's a small mom and pop shop. For those complaining about not taking returns it's vape stuff. Anyone who has been vaping for more than a year knows things break. A small business like A&M can't just take returns on every single thing like Walmart. That being said they have been really good to me in the past for getting me discounts and helping me out where they can. I also have had several friends quit smoking through these guys and their level of knowledge on vape related topics in unparalleled. For real though every single person that works there seems to know their stuff. Certainly more than the other shops I've been to in nor cal. If you are looking for a straight forward B&M that has great house flavors and a knowledgeable staff this is it.

Nice location and retail space inside. The folks working are informative and helpful. I only can't…read moregive 5 stars because of the limited flavor selection. I have faith they will expand their selection in the future so I'll keep coming back. Parking is easy most days.