I came in a couple weeks ago and the two people that helped me were great. Very quick and got me…read moreexactly what I needed. I just went in today and the guy that was in there was avoidant, dismissive, and rude. He tried to gaslight me into thinking that they didn't sell a product they had literally sold to me previously. Overall, whoever was working today needs a reality check and a lesson in customer service. There better ways to tell someone you are out of stock than that.

my product was used an empty. I've watched their and employees put back product on the shelf and…read morestill sell me full price

Wow this place is amazing. The guy at the counter, Jake, was beyond helpful. They have anything…read moreyou could ever want and prices are good.

The dude with the horned beanie is really cool. He's Very helpful and knowledgeable of their…read moreproducts.

I'm a pipe smoker and they have a great selection of tobacco to choose from. They are very…read moreknowledgeable about the different types of tobacco and provide friendly advice.

Went in to buy a cigar for a gift. The girl working there was on her phone with the speaker on. She…read morelooked up and said hi and went back to her conversation of which I could hear "what, he unfriended you". I, knowing nothing about cigars, needed help so I looked at her and she finally said to the girl on the phone, "hold on a minute", "do you need something?" I said I needed help with cigars. She said she knew nothing about cigars as they didn't train her on cigars. She said I know the light colored are the mild ones and went back to her phone conversation. Needless to say I did not make a purchase there and will not return. Bring Bidwell Cigar back!

I went in here for a few items and they had such a great selection! Derek was super friendly and…read moregave such great service! He gave me personal recommendations which I really appreciated. I'll definitely be back!

The service is the best! Everyone is so helpful. And if you need help, Juan is the best! Actually…read morethey all are great. Lots of good selections to choose from. And affordable, not like some others in Chico. I highly recommend it!

Always excellent service! Great prices! What is really Top Notch is Akeem, who runs the store!…read moreHardest worker I know!

I walked into this place to buy a couple of thing, and I was surprised what I saw when does…read morespinning. It is a beautiful, I recommended the owner was amazing and the guys name, Sadiq. He was very educated and smart. I bought a new bong they had a special 30% on the off The Glas about two pieces and guess what I'm going back. That's my new place to hang out. I love it. I recommended for everybody

Nah to0 to the person that said their cartons are expensive hell no I get cartons here for my mom…read morefor like $5 cheaper than anywhere else and besides that green-eyed guy works there who doesn't want to come see him foxy ass motherfucker

It's like going to the DMV. You hate going there but sometimes have to. I don't live in Chico but i…read morework here and i vape. When i'm out of juice, or coils, if i can't make it home, i will begrudgingly go here. I can't stand their service. Their selection is decent. Prices are ok but their service is terrible. There is a large transient/Methican American population that frequents this place. Maybe they have to take that approach (horrible service) for those elements but for those of us that have jobs, they treat us like crap. I would never go here unless i had too. I'm gonna work on my willpower just so i can stop going to this place. Its incredible to think that I actually pay money to get treated like a degenerate at this place.

I have frequented this shop 4 times! 3 different people have been there to assist me and exchange…read moregoods for cash. Each of them were friendly, polite, knowledgeable, and helpful!!! My only problem was getting a vape that did not work and I was unable to reach them by phone to ask for help!

Fantastic experience. All the employees are knowledge, friendly , not to mention the cheapest…read morecigarettes in town.

I Love this place they don't charge extra for a.t.m. Cards they do but it's minimal same for craft…read morecards and the stuff is out standing.Like said I Love this place and plan on giving them my business as long as I Smoke I give this place 5stars

One of the best in town! Great vapes ; cute women's sweaters , great prices . Bongs pipes , oil…read moreburners , bubblers all the good stuff you will find here for affordable prices !

I've been stopping in and saying hi to the good people at Chico Smoke Shop for three and a half…read moreyears now. Great people and the prices are great on their tobacco, shirts, sweaters, and accessories. True story.

Thev are family owned and they remember me when I come in in fact the owners always willing to give…read moreme a good deal maybe a few bucks off there was even one time I didn't have enough money and he just told me to take it and come back and pay him when I get paid. I wish they were not on the phone but once they get off the phone they can usually answer your questions cuz they have better product knowledge than some of the other shops around. So it's conveniently located, good hours, family owned, good product knowledge, fair prices, and best of all you can haggle!