What a wonderful experience. Gorgeous products, easy ordering, nice design ideas and great customer service.

Here is my story: I bought $1792.00 worth of tile. Had my installer pick it up from their store and bring to my garage. Installer signed for everything saying it was all there. Well it wasn't all there. About $180.00 of the accent tile went missing. Cielo would not help me with the money. I got stuck not only paying for the missing tile, but I had to shop ASAP for more accent tile to complete my job. So the $1792.00 turned into an extra $250.00 of accent tile I had to purchase at another store. Total tile money spent: $2,042.00. AND ... I had to continue to call Cielo to see if they would do something for me to no avail. They would not return my calls. Shameful, but I learned a valuable lesson. read more

Cielo Stone & Tile (CS&T) Cielo Kitchens & Baths (CK&B) Cielo Residential Design & Construction (CRD&C) 6370 US Hwy 1, N. Building 9, St. Augustine, FL. Kathleen Ann Larriviere is the registered owner of these companies. I hired CS&T based on a sponsored ad in St. Aug's Social Magazine. Owner touted "one stop shopping" inferring that Cielo could design, provide material and construct. They can't. My kitchen remodel was simple, same footprint w/minor changes to plumbing/electrical. I paid CS&T for cabinets (and installation) and countertops (material, fabrication, and installation). I paid Cielo Residential Design & Construction for electrical/plumbing work. The job was fraught with problems. ACCOUNTING ERRORS: They were egregious. Problems included double billing for cabinets/materials, charging for work not done and charging for erroneous supplies. These errors were systemic, ALL invoices were wrong, ALL errors favored Cielo. Based on a previous review, this is the norm. CS&T double billed for cabinets more than $4k. Getting a refund was like pulling teeth. Owner vehemently pushed back. I provided extensive documentation comparing Cielo's work orders, estimates including multiple spreadsheets. 53 pages of documentation in all. $3.1k was refunded. I was not provided with any documentation to substantiate the refund. This was not the correct amount, but I was relieved that I got a partial refund. DISORGANIZATION: In early May we contacted CS&T. We received 3 different quotes for cabinets. First quote was the lowest, the second quote was 2x the first quote ... we finally settled on a price in between the two. It took 6 weeks to finalize the cabinets and order. Cabinets were installed mid-October. The countertop installation should have immediately followed. Countertops were paid for mid-November. In January I was notified that we needed 5 slabs. How could an estimate be off by 3 slabs? Cost, availability, consistency of color, forced me to choose another product that was readily available. This was disappointing because my kitchen was designed around the countertop color. I spent $15k+ on tile, rug, and artwork. CS&T'S SUBCONTRACTOR: CS&T's owner recommended My Granite Guys (MGG) as a source for countertop material, fabrication, and installation. MGG's installation in January was disastrous. 4 out of 5 slabs had to be removed/refabricated. Reinstallation was in early February. This was problematic as well. MGG ONLY guarantees the installation for 24 HOURS. Because I had major surgery, I did not immediately notice problems with countertops. Neither MMG nor CS&T will take responsibility for these problems. CS&T's owner has stated CS&T is not responsible for the countertops for two reasons: #1: Owner insists I am a client of MGG. That's not true. MGG does not sell retail, the quote was sent to CK&B; they paid MGG. I paid CS&T. #2: Payment and Installation Sign Off Agreement. CS&T's owner insists because my daughter (a disinterested party) signed this document it absolved CS&T of any responsibility. Not true. See photo attached with explanation. Cielo's owner summed it up in a snarky email sent to MGG: "Here is more from XXXXX. She really needs to go away!" Because of blatant errors in billing, disorganization, lack of accountability and substandard work, I do not recommend doing business with any company that has ties to Kathleen Ann Larriviere or MGG. I have left a separate review for MGG. read more

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Please use caution when doing business with Cielo Stone and Tile and their associated Cielo businesses, which all operate out of this location. The owner of Cielo advertises her stone, tile, contracting and design businesses as a "one stop shop" The owner of Cielo stone is also a contractor- be careful when you do business with this stone store as you may be offered her contracting services. Over $1300 in "accounting errors" and overpurchasing of materials coupled with very poor workmanship and disorganization over the course of five months was the end result of my experience w Cielo. The $1300 is just what I caught. The poor workmanship and design flaws will cost me far more than $1300 in the long run. Many questionable business practice examples: Cielo charged $462 for a 4 piece stone pattern -when they ordered a 3 piece pattern and installed a 2 piece pattern without my knowledge or approval. The owner of Cielo who is also a contractor provided an strange explanation of why I was billed for a 4 piece pattern- yet a 2 piece pattern was installed. She said a 4 piece pattern and a two piece pattern are the same thing. The invoice from Cielo just says "4 piece pattern" with no sizes listed. In retrospect, a very odd way to invoice any purchase. This incorrect pattern was installed without being cut to fit on the panels. The stone was hanging several inches over the edges as the pictures show. There was also another $71.98 (35.99 x2) charge for 600 tile spacers that sell for less than $3 a pack at Home Depot. They refused to refund for this overcharge. 600 tile spacers for less than 60 pieces of stone? The owner claims she credited me for this- another unfortunate untruth. The picture of the paid invoice is with the photos. Because Cielo was also the contractor- I was forced to pay these invoices from the stone store. Being overcharged for tile spacers alone is not a big deal-but when you combine this with dozens of other overcharges and "accounting errors" from being- *double charged for a building permit to charged twice for materials and the total exceeds $1300 - it is very concerning. The owner of Cielo ordered an 18 inch cabinet to fit around a 19 inch sink. She did not make us pay for her mistake on this. However, this was after 30k had already been paid for a poorly executed partial job with extensive flaws that the pictures attached illustrate. The amount of money I was overcharged by Cielo stone was a very small part of what I was overcharged by the Cielo owner. The overarching issue is the very questionable business practices the owner has repeatedly demonstrated and very poor workmanship that she allowed to persist. The owner will likely pick and choose which issues she wants to address. Some of the issues she will avoid addressing are: 1. The very poor workmanship of the 13 foot counter framing done lower than the existing travertine allowing water to pool, the asymmetrical framing and odd shim. (the pictures show this) She never provided a true scale plan that included the counter area cutouts even after requesting this. Her labor had to wing the framing because she provided no plan to follow. 2. She also won't address how it took 41 hours ($2400) in labor costs to rough frame this poorly constructed counter plus $1500 in materials. The pictures attached show the poor workmanship of the $4000 framing job. On top of the 4K for rough framing the 13 foot counter there were also significant charges for project managment. See pictures for examples of the excessive material purchases and poor quality of framing. 3. She will never verify the actual amount per hour she pays her labor. Our agreement was her cost plus 20%. She charged $50 an hour plus 20% ($60) for this labor without ever providing proof of what her cost was. High labor costs for very poor workmanship is not reasonable. See the pictures. Check any receipt from Cielo very carefully and also check prices with other retailers. The owner of Cielo has other disappointed customers that can be verified on build zoom. Would also recommend the better business bureau as a place to do research. Unfortunately, The owner has a habit of blaming customers for her mistakes. In the end, the pictures of her work speak for itself. read more

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We worked with the owner, Kathleen, who was so helpful every step of the design process. Our bathroom was dated and needed a complete remodel. Her patience with us was so appreciated. Her organization and attention to detail, and the company's workers were very professional. We are so happy with the end result!! read more

I tried giving this business business! I kept asking for quotes and the man in the office kept telling me how expensive the tiles were but never gave me a cost. The owner and his wife were coming to my home to look at numerous jobs I had. My home is historic and I paid thousands to have the original floors done. We don't allow shoes in the home and have booties if workers need them. The owners were over an hour late and all the samples I had picked out were at the business. The man rudely said he didn't take them. When they arrived, the husband, owner of Cielo came in with an attitude. I asked him nicely to take his shoes off and he went off on me saying loudly, forget it, we are not doing jobs here. I'm not taking my shoes off and neither are my men. I'm not doing any jobs here. The level of rudeness and ignorance was palatable... I kept my calm and told him booties could be worn over the boots. He went through my home and his wife said she would send a quote.Again, I asked him where all the samples were that I had picked out and he said he forgot them. A quote was sent by his wife but we couldn't figure it out and called the office and spoke to the man in the office about it. He said he would speak to the owner and get back to us or have the owners wife call us. A fourth time we asked the man in the office how much the tiles we picked out were going to cost and he just kept saying oh they are so expensive, do you really want those? He never gave a quote... Needless to say, the owners wife never got to back to us to explain the quote. We would NOT recommend using these people. As soon as you walk in the door, they tell you how expensive they are and that they are worth it. I disagree. There are plenty of other people around who actually will work with you and are more professional. Not impressed and cannot believe how unorganized and rude they are. read more

I attempted to order tile and dealt with a nice salesman, when I went back the two previous sales people had quit and there was no one to help with my order. Business seems to be very disorganized. I went to home depot found the same tile and it was less than half the cost. Do not recommend. read more