We had a great experience with Mike and his company installing a new floor in our sunroom. We got…read morea few different quotes for the work, including from Mike who came out to look at the space on a Saturday afternoon. Mike's wasn't the lowest bid, but it was the only one without contingencies, and the only one which stated up front that his crew would remove the old tile floor, repair any underlying issues with the subfloor, and level it before installing the new luxury vinyl planks. Plus we felt comfortable after meeting him about the plan and the quality of the materials/work. It took about two weeks after signing up to get the planks ordered/delivered, and then set a time to do the installation. A two-man crew showed up around 8:30 a.m., gave me some updates along the way to show what was happening (and ask some important questions I hadn't considered, like which way the new planks should run), and they finished installing the flooring and the quarterround by about 11:30 a.m. Everything looks great, and we are very happy.

A lot more than effort and energy in finding the right tiles. We were pointed in the general…read moredirection but no personal effort. Don't think there was any real interest. Was a waste of a one hour round trip.

Wow. Amazing customer service. I am a raving fan of this company!…read more It was the fall of 2019, and hubs and I had just purchased a condo that needed everything. Full renovation. For floors, we were pretty sure we wanted vinyl plank, and visited several places around town just in an effort to educate ourselves. We wanted something nice, something that really looked like wood since we had real wood floors in our previous home (which Mercury installed about 12 years prior, great experience with them at that time, too). We quickly discovered LVP, luxury vinyl plank. But even as we narrowed to that category, the options were seemingly endless. We called Cristal from Mercury who we had worked with on our previous wood floors, and she came right out to our new place with several options, just to work through what we wanted. Cristal is so knowledgeable and sweet! A real joy... she educated us AND she listens. Long story short, we stretched our budget as far as we could get it and chose a really nice high end LVP. We were happy! Delivery came on a Friday, and the install crew began work in a Monday. The install was expected to take a week. A few hours after work began, I got a call from Cristal. Problem with the flooring... her crew had discovered the problem fairly quickly, and opened about half the boxes in an effort to find flooring that didn't have "the problem". No luck... Cristal said she had already made contact with the manufacturer to find out if they could get replacement flooring expedited... flooring without "the problem" (the problem was most of the floor wouldn't snap together properly, and those pieces that did snap together would not seat together flush, left gaps between planks). I was very grateful to the install crew for stopping install and for Cristal jumping in to sort fixing everything quickly, but I was clearly worried about our condo renovation. You know how these things go... can't do the next thing until the first thing is done, and so on. And I was on a tight deadline... our current home was sold and we needed to move out by a certain date! By the next morning, Cristal called. The manufacturer finally called to say the entire manufacturing lot had "the problem", and they wouldn't be able to replace the flooring for upwards of 6 weeks. I gasped! She quickly told me not to worry, I could pick another floor and they would rush ship it. Hubs and I LOVED the floor we had chosen, but we had no choice... we had to pick a new one. Cristal came right over with samples... by then she knew exactly what we liked aesthetically. I looked over everything and quickly narrowed down to two... after a few more minutes, I decided. Cristal said she thought I would probably choose that one and it was more expensive than my original purchase. Great.... how much more? We had already stretched our budget. Cristal said no extra charge... Mercury would give me the new floor for the same price as the old floor, AND rush ship it. I was flabbergasted. They took a situation that was not their fault and made it the best they could. Like I said, amazing customer service. The new floor came a few days later, rush shipment as promised. But now the install crew was working on a new project (they were out of work for about a week after my project fell apart). But they came in after their other project, on weekends, late at night... whenever, to get my floor installed as quickly as possible and get my project back on its timeline. There were a few tense moments with the install crew, I will admit... there were moments I thought they might be cutting corners. But looking back, they weren't. We were all stressed to the max, and the crew was working triple time. They did a good job. And miraculously they got it done, and I was very grateful. Follow up work was done a couple weeks later by Michael... he did some tweaking to the floor and trim work after my cabinets were installed. Super attention to detail and doing a job the very best it can be done, even if it takes extra time or another visit. He was amazing! All in all, this was the best experience I've ever had with a service company. I ended up with a beautiful floor that is better than the original floor I chose. But I would not recommend going through the stress of this situation to my worst enemy! Im still in awe at how Mercury took a tough situation and bent over backwards to make it better, even though they did nothing to cause the problem. There is no other company I'll ever recommend for flooring... Mercury has a customer for life!

The installation team is top notch and does amazing work. We could not be happier with the outcome…read moreand wholeheartedly recommend Mercury for all your carpet and flooring needs.

John James and his team have provided us with professional flooring services. We first found them…read morebecause Mohawk carpet is made with corn fibers and isn't affected by chlorine, a necessary quality for our soon to be installed pool. We worked with John and Daniel to have carpets installed in the bedrooms and a beautiful stone floor throughout our common rooms, with minimal grout (1/16")! I admire my floors every day!! Then, they tiled our masterbath shower, floor and walls. Now we are looking into pavers for our back yard. Both John and Daniel have become our professional consultants when considering home and yard improvements. I respect their work and highly recommend their services!

From the owner: James Flooring, located in St. Augustine, FL, is a trusted, family-owned and operated flooring…read morecontractor proudly serving the community since 1990. We specialize in flooring sales, installation, cabinets, and countertops--offering a wide variety of colors, styles, and materials to suit any space. From residential remodels to commercial upgrades, our expert team delivers quality craftsmanship and personalized service every step of the way. With over three decades of experience, James Flooring is committed to helping you find the perfect solution to match your style, needs, and budget. Whether you're refreshing a single room or planning a complete renovation, we're here to guide you from selection to installation.

Competitive Bid, professional service, on time & on budget, fabulous results. I would recommend…read morehighly. I had Luxury Vinyl Plank flooring installed and it is showroom quality and results.

From the owner: Floor Coverings International provides professional flooring installation and in-home flooring…read moredesign consultations in St Augustine, offering hardwood flooring, luxury vinyl plank, carpet, tile, and laminate for every style and budget. As a local flooring company, we bring our Mobile Showroom with curated flooring samples straight to your door, so you can see colors and textures in your own lighting and décor. From personalized design guidance to expert installation and full flooring services, our team manages the entire process with clear communication and careful craftsmanship. Discover beautiful, durable new flooring designed around your space and schedule your free in-home consultation today.

I have had several carpet cleaning companies work on my carpet, but Bill and his crew worked…read moreefficiently and did a thorough job removing pet and food stains. They even did my hallway runner for no extra charge. I have never had a better carpet cleaning experience! They even asked me if I was a 100% satisfied with their work! After the carpet drys, there's still a fresh smell of citrus around the house for days. I will recommend them to all my neighbors! Thank you for your hard work & strong customer service! A 110%er Brian F. St. Augustine, FL

Very efficient, friendly and did a great job - my carpets and tiles look amazing !!!!…read more- extremely satisfied and will schedule again when it's time !!!

Did a great job installing my wood flooring almost two years ago. I'm going to use this company…read moreagain this year.

We recently had Witt Custom Flooring install luxury vinyl flooring in our home. The care they took…read morenot only with installing the flooring but also with our home, is the best I've seen. They were extremely professional and precise with all their measurements and cuts and the floors look amazing. They even made sure not to damage the new flooring every time they moved our furniture on the new flooring. We highly recommend Whitt Custom Flooring. Thank you Sandy with A1 Pavimento Design for recommending them

Floor Depot was recommended to use by our brother. When we arrived, I was lost of course. I called…read moreand was given perfect directions. Located on SR 316 in St. Augustine just before The Feed Store. As you walk in, you'll see decorative tiles for the bathroom or the kitchen. They offer a huge selection of flooring. Laminate, Hardwood, Tile, Luxury Vinyl, Regular Square Vinyl, Natural Store, Carpet and they have a beautiful selection of Area Rugs. What I like about Floor Depot is that everything is priced. You can actually walk around and look without having someone show/ sell you stuff. John and I were able to look at everything and make a few sound choices on flooring. Since this was our 1st stop, we'll definitely go back and make our final purchase. It good that they're open from 8am-6pm through the week. So go check them out if you're working on a remodel or home restoration.

We purchased our flooring about 4 years ago. My husband is in a motorized wheel chair and the…read moreconstant use and weight took a toll on some areas of the flooring. Greg cam out yesterday and was able to repair the areas that had been damaged and it is as good as new. Looks wonderful AGAIN. Can't say enough good things about Hasty's and their staff. Have recommended them to more than a couple of neighbors who also purchased flooring. Leslie Perrella Jennings

We needed a part of recent floor installation repaired after being disappointed with the original…read moreinstallers work and attempted repair. Transitions were loose or falling off and the flooring was sliding and cracking. David's consultation and estimate gave us confidence to move forward and we're very pleased with the results! He was responsive and professional, within budget and worked quickly. It's such a relief to know this project is complete; thank you!

I highly recommend David to install your LVP. He did a great job for me. His was price was on…read moretarget and he was easy to communicate with. Very satisfied.

I went here after Lowe's sent me defective carpet twice, leaving me with no flooring for a month!…read more Ned helped me find a choice and style that suited me and my budget and was in stock. Everyone at the store was sympathetic to my situation and followed up quickly with any questions or concerns o had. My final install was with Ryan G. He worked late just to make sure my install was right and that I could finally walk on floors again! Ryan is very serious about getting the job done in a way that will leave his costumers satisfied. The people at this shop cared about my satisfaction. Lowe's couldn't even offer regrets for undone floors and twice defective merchandise. Go here instead. They are local and get the job done right.

I had a disappointing experience with Floor Factory Outlet in St. Augustine…read more We purchased carpet and padding on Sunday and provided the measurements we had. We were told those measurements would not matter because someone would come to our home to measure before installation. The installer called us as promised and came by to measure. The final measurement required an additional 6.67 yards, which we paid for by credit card over the phone. We were given an installation price and scheduled the installation for Wednesday. We were told to pay the installer directly the amount quoted by the flooring company. After the installation, the price had increased by $72. I was told the additional charge covered the installer's measurement visit and gas. These fees were not disclosed when we made the purchase or when we were quoted the installation price. Adding an undisclosed fee at the time of installation was unacceptable and should have been communicated in advance. I contacted the company to address the issue and was told that the additional charges were not what had been agreed upon. However, the company declined to resolve the matter or take responsibility for the actions of its installer. I also specifically requested that the leftover carpet be left for us. Despite that request, the installer disposed of it without our permission. Throwing away material that the customer expressly asked to keep was inappropriate and unacceptable. The company's handling of the undisclosed fee and the disposal of our leftover carpet were extremely disappointing. Customers should receive clear, accurate pricing and should be able to trust that their specific requests will be respected.