After discovering a water leak (which our plumber was able to locate and stop), we were put in…read morecontact with United Water Restoration Group to inspect for any potential mold and water damage. Teluride arrived on time, was professional, kind, and explained everything he was doing. He confirmed the leak had stopped, thoroughly inspected the affected areas for mold and moisture, and even called our plumber to discuss his findings and compare notes on the source of the leak. That level of communication and teamwork is impressive. He was also respectful and considerate of our home. He took off his shoes before coming inside and even complimented how beautiful our home was. His respect for our space made a great first impression. Service wise, he was thorough and knowledgeable. It's obvious he takes pride in his work and genuinely cares about providing outstanding customer service. If you're lucky enough to have Teluride as your technician, you're in excellent hands.

We had a water line break and leaked water in an outer wall. Zack was outstanding. Thorough, kept…read moreus in the loop on what he was doing, we would ask for him again if we had another issue.

Highly recommend. They sent Malachi who is awesome. Competent, patient and thorough without…read moretaking too much time. He showed me the issue and expertly fixed that problem explaining next steps if I have continued issues (which I didn't).

Rotor Rooter customer service was great. They gave prompt service and communicated very effectively…read morethrough out the process. The plumber did a good job of fixing our issue. I highly recommend this company.

Quality work! The repair and the service they provided was quick and efficient. Mr. Rick…read morecommunicated with timeline and provided detailed explanations on the repair work. The service requested was water restoration and water mitigation, repairing dry wall Which they did very well. I will highly recommend their service and if their service is require.

We called Rainbow on a Saturday afternoon to get an estimate for ceiling damage and repair, aware…read moreof the high potential for mold. The owner came out to our home for a free estimate the same afternoon, didn't rush checking out our specific situation, nor explaining it to us in a way that made sense. I would highly recommend Rainbow for their professionalism, expertise, quick response, and attention to detail.

Q and Tim from the St. Augustine office arrived to cleanup the mold that had grown in our vents…read moreafter the air conditioner flooded the upstairs then seeped down to the kitchen below. They worked quietly and efficiently getting everything back to pristine. I can highly recommend them. I can now safely breathe again..thank you Puro Clean.

We had a toilet over flow and it ruined two rooms in our home. Puroclean did not add any more…read morestress on top of an already stressful situation. They were very efficient with getting someone to our house same day and was very accommodating when it came to our availability. Anthony explained the entire process in detail and got to work with his partner. Someone came back out the next day to check the progress and then even came really early the following day at a time that worked for us. We were very pleased with the service and quality of work! Would definitely recommend.

I got an estimate from Mike and Don and they were fabulous. They came within 30 minutes of me…read morecalling to request an estimate and were the nicest guys. They provided suggestions and education regarding my situation and delivered professional service. I really enjoyed how friendly they were and how wonderful they were with my dog. I always feel bad because my dog has a ton of energy and they welcomed and encouraged the happy vibes from both of us. 10/10 stars!

Paid $1900 for a deep cleaning of a house that was mostly clean, moving in. I am not even sure…read morethese people did any work, supposed to be 4 workers for 7 hours, yet 2 hours into the job I get a call they are leaving for a lunch break, that should have been the tip off. Wasted $1900 bux. Drawers had trash big stains, showers had soap scum and soap bars left over from previous owner. I honestly do not even know if these people even did any work. Cobwebs all on the windows. No clue, I guess when unsupervised you get shotty work, shame on me for trusting them without being on premises.

The process of drying our home was acceptable. Dustin was courteous and informative…read more The restoration process was, however, an absolute nightmare. Once work got started we had cameras set up in our house so we would check up on them from our hotel room. The crew was very messy. They didn't cover any of our belongings while they hung drywall. They left trash everywhere in our house (food wrappers, soda cans). They goofed off, watched videos on their phones and did very shoddy work. I'd say at least a third of their work had to be redone. This was all because of what would be a constant problem: no supervisor on site. EVER. The contractor in charge of our job was never to be seen. He would occasionally stop by first thing in the morning to drop off supplies, but was never around more than 10 minutes. I was in regular contact with him trying to understand why things were taking so long and why they were being done so poorly, but I had to also figure out that he was a "fast talker". He would constantly make deadlines and miss them. Promise things would be fixed, but they wouldn't get fixed or it wouldn't be done correctly and needed to be fixed a second time. This became the common routine since he never inspected any of the work done. He also wouldn't provide his workers with proper materials and they were always back and forth to Home Depot or Lowe's. I can understand running into an issue and needing extra supplies, but this was every day. One day I happened to be home while they were working and they wanted to stop work because they had been given the wrong toe kicks to match our cabinets so I went to Home Depot myself and bought them so they could carry on with other work. It was ridiculous. This also meant that I became the defacto crew leader at times. I had to follow everything they did and make notes of what wasn't done correctly or done at all and report back to the company like I worked for them. Our bathroom needed a new vanity and I had to measure the space for a new one because he couldn't be bothered to. Surprise surprise, my measurement was incorrect because I'm not a contractor (didn't account for outward swinging doors) but he bought a vanity based on my incorrect measurements anyway. Two more days lost This went on and on for months. Meanwhile, my wife and newborn son have been stuck on the second floor because the first floor is a jobsite run by a company with no sense of urgency, but very excited to get paid. I made the mistake of giving them payment up front for the first half of work and I think that had a lot to do with them dragging their heels because once they heard I had a second check from my insurance company they would not stop asking about it. It made me wonder if they were having cash flow problems because they seemed desperate for the money. In case anyone reading this doesn't know already, you DO NOT have to pay up front for ANY WORK. Payments are made when work is done like any other business. But the owners and supervisors at Anderson insist they are entitled to that money immediately. It took a conference call with my insurance adjuster and them to lay things out plainly. They had dragged their heels long enough and it was time to finish the job or not get paid. They magically completed everything in a week.

Anderson Restoration was recommended to us by a friend and I'm so thankful. We were able to trust…read morethem with the whole process and never had to worry. If we have another disaster I know exactly who to call.

After several companies telling outrageous prices for a small patch of mold, Dry it fast Came in…read moretwo days and explained the process and charged me 85$. Honest & fair. Great company!!

A very honest company at a very reasonable price. They are not the big company brand looking to…read morejust take your money. The owner is a very nice person and will help you all he can and then some. He has all the equipment that big brand name company's have but he doesn't charge their prices. Very professional. Highly recommend.

Our toilets, showers, and tubs were backed up and this was on a Sunday. After I called I got a call…read morefrom the company who explained the process and that someone was working in our area and it could be up to 2 hours. I okayed that and got a text message 5-10 minutes later and replied Yes to accept the service. Then I got another text about 15 minutes later from the Service Technician saying he will be here in about an hour. After that text he arrived about 20 minutes later introduced himself and I showed him the problem. His name is Mr. Galu - I hope I spelled it correctly. My first impression was he is friendly, clean-cut, professional, courteous, competent, and wearing a mask. He went to the front of the house to look at the round pipe above the ground and saw bush roots around it. He cut the bush and roots, okay by me and I helped, and then got an electric "snake" to go down the pipe and reversed it out. This cleared out everything blocking the pipe and all was back to normal again. He asked if we had a dog and if we bathe the dog in the tub which we do. He saw a lot of dog hair and most likely was the problem after 12 years of baths. More good news! He recommended Roto-Rooter Preventative Pipe Shield Maintenance Treatment - 1 Gallon - good for at least 64 treatments and will last a year. I definitely want something like this. He had some with him and had it added to the invoice. He explained and showed me how to mix it with water, when and how to do. It is only once a month. The next day I purchased a screen to place over the tub opening to keep any dog hair from going down the drain again. I am completely satisfied and highly recommend Roto-Rooter and especially our Service Technician Mr. Galu as he is the best and would like to give him Special Thanks And Recognition (STAR) - Thank you.

We have been calling roto rooter for years and they have done a good job for fare prices, until…read morethis last time! I will take some of the blame for not getting a quote up front but charging $500 for clearing a bathroom sink clog was extreme! I have since switched companies and am as satisfied with the service and find the pricing much better! Will NEVER recommend Roto Rooter to a friend or enemy!

This company was difficult to deal with in all aspects from scheduling and customer service. They…read morewere extremely expensive and their service DID NOT fix the problem. I would never recommend this company to anyone.

We had a flood in the middle of the night we called Servpro of greater St. Augustine…read more Big mistake... Don't do it... The old equipment they used leaked further damaging our property. They were supposed to go through the insurance company to get approval for the work they we're doing, they failed to do that so the insurance company would only pay them the policy limits regarding the water mitigation. It is serve pros responsibility to seek approval for any amount above the policy limits which they failed to do. the only works Servpro did was install a few fans and a dehumidifier and tore off some baseboards and ripped up some carpet that's all I did for that somehow or another they charge the insurance company over $8,000 which the insurance company only paid three thousand which was the policy limit. now we have Servpro of greater Jacksonville attack dog vicious vampire collection agency coming after us. A word to the wise do not use this overpriced unprofessional without integrity company...

RUN from these guys if you are going to contract work with them. First, they are good at…read morediscovering mold and suggesting remediation. However, DON'T let them do the remediation. The cost is crazy expensive, and they don't do the complete job. We still have water and mold (and no drywall) after spending nearly $10,000 on about 20 feet of first story "remediation" The job took them a day so imagine the hourly rate - more than a brain surgeon. There is no guarantee or warranty on the work, or none that they honor. They don't do the finish work so you need to contract that out additionally. You should use them to find the mold, suggest a solution, then RUN to find someone else who will do the work at a much more reasonable cost, and probably better. I'm incredibly frustrated and disappointed and still need to spend at least another $5,000-$10,000 to get it done properly. This is a tiny place. You know the feeling you get when you were just conned? They are responsive at getting out quickly, so there's no fault there. I just would never, ever refer business to them or use them again.

My husband and I own property in the St. Augustine area, and our tenants made us aware of a very…read morefunky odor all throughout the kitchen - we decided to take care of it right away, and a friend recommended Mark at TCB Enviro. As it turns out, we had severe water damage and mold growing from years of a leak that we had no idea we had. Mark was professional, kind, and informative, and took care of all of our problems. His workers were neat and always very respectful. They not only fixed our problems, but helped us to prevent it from ever happening again. If we ever need mold remediation done again in Florida, we are calling Mark and TCB Enviro to handle it all.