It was a pleasure working with Pete to replace the carpet in our 4 bedrooms. He is direct, honest, and efficient. He as accommodating to our timeline and gave sound advice in regards to our choices. Once we settled on the details, the carpet was installed the next day. The installers were professional, courteous, and quick. All 4 bedrooms were completed and furniture put back in place within 3 hours Fantastic floors came highly recommended and we are happy to recommend their services as well. read more

Derrick was amazing! From the moment we stepped into the show room till our install was flawless. The price was good for the quality of work that was provided. This place is not here to make money off of you and they don't try to sell you something you don't want. Derrick ensured we were happy with the product we were choosing and even gave us lower priced alternatives as well. Overall him and his install team did a great job!!We will be contacting him for our next floor project as well. read more

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Tyler and the staff did our carpeting and did a wonderful job. They always call back if you have a question; so important! All the sales people and their installers work together as one team. My wife is not easy to please and she was very happy. read more

We needed flooring replaced in a majority of our first floor I read the reviews and looked no further - Heath was great to work with, responsive, punctual and a true gentleman. Travis was his contact for demo and installation and was awesome as well. If you need flooring for your home whether it be laminate carpet anything like that please give Fantastic Floors a try ! you won't regret it It's not 100% finished, but I wanted to post this review timely read more

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When I originally had my LVP flooring put down, the part of my house they, seemed to be quality work however when I called to get the rest of it done 2 year later there was a different crew. They didn't really speak English and took breaks a lot. A year later and the warranty up, there's parts of my LVP coming up and other areas when I walk on it, not evenly pat down. I was asked by Andy after it was done to please leave a review however didn't because I've had past experiences with other company's, the work seemed good however as the year/s went on weren't. Very disappointed that this is happening to my floors. ​ read more

We did a lot of research before picking a flooring company and we picked correctly. The pricing was very competitive with other companies but this company had great people working with us. Nick in the showroom was great and the installers were fantastic. Great experience. read more

So since my last review a month ago, the company did reach out to fix their work. This time the work was done properly and I am pleased with the results. However my star rating will not change due to the fact that it took this company over a month to follow up and fix the issue. My advice is, be careful who your representative is, and keep on them if you are not satisfied with the work. read more

I received multiple quotes from flooring companies in jacksonville. I was referred by a friend that recently got their floors done and recommended me to speak with Derrick. He was super helpful and worked with us to get the dream floors we wanted. He was able to answer any questions that we had. After the floors were installed he did a walkthrough with us and had any discrepancies fixed! I would recommended anyone that is looking for floors talk to Derrick at Fantastic Floors! read more

I can't say enough about our experience with Fantastic Floors in Jacksonville. We had a very difficult time finding a contractor to carpet our residential stairs . After numerous phone calls and much time spent to no avail, it was clear that carpeting stairs was a dying skill set and not anyone we contacted was remotely interested in our request, Enter Heath from Fantastic Floors. We arrived at the store about 20 minutes before closing . He listened to our request and sense of urgency, helped us pick the carpet and expediently sent Nick out to take measurements. The carpet was ordered and installed by Billy once it arrived . We can't be happier with the way it turned out. The job was not a large one but throughout the process, we were treated as if it were. It was professionally executed but not without the kindness and understanding of our need to have the job done, The product is beautiful and was flawlessly installed. We highly recommend them and certainly will be going back when a larger need presents itself. read more

If I could give no stars to leave a review, I would. Our builder utilized this company to install our floors and all of our tile work throughout our home. Not one aspect of the work completed by them was done with any concern for quality, tradesmenship, or any regard to what their finished product would be. When our builder elevates issues with the installation of their product, they send out subcontracted employees that speak little to no English, they refuse to leave your house when I asked after they get combative and argumentative, because of the language barrier, they do"fixes" that require further repairs later, because it's done improperly. Every single aspect they were involved in has had to be redone multiple times due to the poor quality work the contractors they send back out do. I have never dealt with a more frustrating company that sends out hired workers that continuously do subpar work with no quality assurance or care for the talent or lack there of of the employees they send out to represent them. Their owner prides them himself more on arguing with customers and trying to disprove their dissatisfaction, than remedying and rectifying their companies deficiencies. I would not recommend this company to my worst enemy. If you have the option or choice for a flooring or tile company, do not look here. Their contractor even said my friend was too fat for her floating LVP floors. read more

A Fantastic experience. It all started with Eric coming out to measure the rooms to have the flooring replaced, Eric was polite and explained the entire process. After, the measurements we went to the office to look at flooring samples to which Eric was very helpful in showing us samples he thought would work, once the flooring was selected it was ordered and arrived in less time than estimated. After which Eric called to schedule the install to my surprise he had a crew that could do it that week. The install crew was also polite and explained the process in which they would go about handling the Install. The whole process was pleasant. If I ever need flooring again, I would make only one call. read more

Heath was very attentive and always responded promptly to my questions. He kept me updated when materials were on backorder. I highly recommend working with him from Fantastic Floors. Bruno's team did a great job removing my builder-grade carpet and installing LVP on my steps and in four rooms of my home. He was polite and courteous. They worked quickly over two days to get everything done. We would select him as the installer for our next project. My only complaint is that I wish I knew the quarter round would have 45 degree cuts where you can see the tan wood exposed on the white material. I now have to paint the quarter round in a large area around my home. For the cost, I think that should have been included. read more

Awesome experience with these guys! Justin came to our house right away to measure, gave us a reasonable quote, and worked with us waiting until the rest of the construction was finished to come install the carpet. Definitely recommend! read more

Tyler Braswell was a lifesaver! I had done my research and been to several other local stores. I was unhappy with the options and the ability to answer questions. I was upfront with Tyler, and refreshingly, he was upfront with me. It was a completely different experience and in much less time than I had spent at other stores I had more information and much more confidence in the outcome. Tyler was a pleasure to work with and communicated every step of way. The quality of the floors is FANTASTIC! I am so impressed with the end result. The installers did a beautiful job! I would recommend Tyler and his team to anyone looking for expertise and attention to detail. read more

Polite, Fast and better prices than Big Box stores. We saved 20%. If I had 1 issue, the quarter round could have been placed better, but not enough to not leave 5 stars. Morrison and the boys couldn't have been nicer. 3BR 2 Bath, 2nd floor condo. read more

Fletcher did a FANTASTIC job cleaning my high traffic areas this weekend. I thought a couple of the stains were there to stay but he got them out completely. Courteous, quick and professional; he came in with a handshake and left the same way. The floors look great, the house smells fresh and my wife is happy. Done, done and done! read more

I made an appointment a week prior and a guy name Derek was supposed to come out and give me a quote on some luxury vinyl floors . He never showed up , I called the store and asked why he just decided to not show up and he came to the phone and apologized and said he had a hectic schedule !? Well it would have been nice to get a phone call . So I was nice enough to schedule for the next day , which he did show up this time , as he's explaining to me all the " demolition " he has to do he said he would get back to me with a quote . Mind you we have a brand new built house so demolition is pulling up the new carpet ‍ . Anyways we got the quote and it was very vague and didn't explain anything but the flat price of cost . The cost he quoted us was 10,000 ! On a 900 sq ft area ! Mind blown was an understatement , this is not our first quote so we knew what to kind of expect but being priced double of everyone else is insane . I'm not sure what hidden fees he is putting in , but everything about this guy is screaming shady . I would never give this guy or this company the time of day or a cent of my money . Look elsewhere if you're looking for floors . read more

PLEASE READ THIS BEFORE DOING BUSINESS WITH THIS UNETHICAL COMPANY! I purchased one of the top of the line flooring brands for my dwelling built by Dreamfinders. From the start I have had nothing but issues with this "top shelf" flooring. It chips, cracks, and the boards are separating so much so that you can fit a 50 cent piece between the boards. I have repeatedly asked the for help (under warranty) and they refused to fix it stating it's normal wear and tear". The floor is one year old and I live by myself so there is limited traffic which is besides the point. THEY WILL NOT HONOR YOUR WARRANTY UNDER ANY CIRCUMSTANCES and they are very, very arrogant about it. The rep who inspected my floor in person who filed the erroneous report was rude, late, and missed appointments. The company is run by an idiot obviously to encourage and condone this type work atmosphere. This company is TROUBLE with a capital "T:. When you here their name....RUN, done WALK away! PS: I would have rated them a "zero" instead of "1" if it was available, because that's what this merchant is, a big ZERO! read more

The people at the store are very nice to speak with. Unfortunately, they do not get back with you regarding pricing. We met with A.J. on a few occasions, and twice asked him for pricing on specific floors. He took our cell phone numbers and email address, but never got back with us. After the second incident, we took our $8,700 job to a competitor. read more