We had an amazing experience picking out tiles for our bathroom shower walls and floor as well as…read moreour bathroom floor. Jay was incredible, he was very professional and kind! We will certainly refer our friends to this store and Jay. Final selection photo included!

The selection is excellent. The store is setup very nice and well organized…read more The staff are all very helpful and knowledgeable. Also, my wife and i thought the pricing is excellent and very competitive. Highly recommend The Tile Shop.

We bought our flooring back in November. Did not post a review right away. Our sales person was…read moreTyler. The installers were Justin & Bob. The whole experience was great. The LVP planks are a wonderful quality at a great price. The installers were knowledgeable, timely and fair price. They even came by 5 months later to fix a couple of spots the cold weather impacted and looked everything over, at no additional cost . I have heard some people complain about their installation. Make sure you ask the right questions and definitely request Justin & Bob. . Love my new floors

If you're looking for a reliable spot to buy flooring and have it installed without hassle, this is…read moredefinitely one of the best places to go. Highly recommend working with Rob.

Vitor and his team have done 4 projects on our house (so far). They have replaced all the flooring…read morein entire house with LVP, remodeled 2 bathrooms, and gave us a beautiful kitchen backsplash. They are, without question, the best at what they do. The craftsmanship and attention to detail is second to none. They are also so respectful, punctual, and so easy to communicate with. Highly recommend.

This company, it's techs and Vitor Bianchi have made me believe that I can find good craftsmen…read morehere. Replaced damaged engineered hardwood flooring - I didn't even know you could do that when it's glued to the concrete. My floor is stunning again. Such incredibly nice hardworking folks too.

A lot more than effort and energy in finding the right tiles. We were pointed in the general…read moredirection but no personal effort. Don't think there was any real interest. Was a waste of a one hour round trip.

We had a great experience with Mike and his company installing a new floor in our sunroom. We got…read morea few different quotes for the work, including from Mike who came out to look at the space on a Saturday afternoon. Mike's wasn't the lowest bid, but it was the only one without contingencies, and the only one which stated up front that his crew would remove the old tile floor, repair any underlying issues with the subfloor, and level it before installing the new luxury vinyl planks. Plus we felt comfortable after meeting him about the plan and the quality of the materials/work. It took about two weeks after signing up to get the planks ordered/delivered, and then set a time to do the installation. A two-man crew showed up around 8:30 a.m., gave me some updates along the way to show what was happening (and ask some important questions I hadn't considered, like which way the new planks should run), and they finished installing the flooring and the quarterround by about 11:30 a.m. Everything looks great, and we are very happy.

Friendly, knowledgeable, professional and just all around a pleasure to do business with…read more Our floors look amazing. Paige was a tremendous help in picking out just the right product. The installer was very knowledgeable and did a great job and cleaned up all the debris from the job. Thank you!

My husband and I recently added a wall design to our summer kitchen. Page Maton was there every…read morestep of the way and assistance with her design talent. She has a wonderful eye and made the job so easy. SHe never stops smiling and her upbeat personality was refreshing, making our decision so much easier. Love her. GO TO PAGE MATON WITH all your design needs. Michaelle K

Cielo Stone & Tile (CS&T) Cielo Kitchens & Baths (CK&B)…read moreCielo Residential Design & Construction (CRD&C) 6370 US Hwy 1, N. Building 9, St. Augustine, FL. Kathleen Ann Larriviere is the registered owner of these companies. I hired CS&T based on a sponsored ad in St. Aug's Social Magazine. Owner touted "one stop shopping" inferring that Cielo could design, provide material and construct. They can't. My kitchen remodel was simple, same footprint w/minor changes to plumbing/electrical. I paid CS&T for cabinets (and installation) and countertops (material, fabrication, and installation). I paid Cielo Residential Design & Construction for electrical/plumbing work. The job was fraught with problems. ACCOUNTING ERRORS: They were egregious. Problems included double billing for cabinets/materials, charging for work not done and charging for erroneous supplies. These errors were systemic, ALL invoices were wrong, ALL errors favored Cielo. Based on a previous review, this is the norm. CS&T double billed for cabinets more than $4k. Getting a refund was like pulling teeth. Owner vehemently pushed back. I provided extensive documentation comparing Cielo's work orders, estimates including multiple spreadsheets. 53 pages of documentation in all. $3.1k was refunded. I was not provided with any documentation to substantiate the refund. This was not the correct amount, but I was relieved that I got a partial refund. DISORGANIZATION: In early May we contacted CS&T. We received 3 different quotes for cabinets. First quote was the lowest, the second quote was 2x the first quote ... we finally settled on a price in between the two. It took 6 weeks to finalize the cabinets and order. Cabinets were installed mid-October. The countertop installation should have immediately followed. Countertops were paid for mid-November. In January I was notified that we needed 5 slabs. How could an estimate be off by 3 slabs? Cost, availability, consistency of color, forced me to choose another product that was readily available. This was disappointing because my kitchen was designed around the countertop color. I spent $15k+ on tile, rug, and artwork. CS&T'S SUBCONTRACTOR: CS&T's owner recommended My Granite Guys (MGG) as a source for countertop material, fabrication, and installation. MGG's installation in January was disastrous. 4 out of 5 slabs had to be removed/refabricated. Reinstallation was in early February. This was problematic as well. MGG ONLY guarantees the installation for 24 HOURS. Because I had major surgery, I did not immediately notice problems with countertops. Neither MMG nor CS&T will take responsibility for these problems. CS&T's owner has stated CS&T is not responsible for the countertops for two reasons: #1: Owner insists I am a client of MGG. That's not true. MGG does not sell retail, the quote was sent to CK&B; they paid MGG. I paid CS&T. #2: Payment and Installation Sign Off Agreement. CS&T's owner insists because my daughter (a disinterested party) signed this document it absolved CS&T of any responsibility. Not true. See photo attached with explanation. Cielo's owner summed it up in a snarky email sent to MGG: "Here is more from XXXXX. She really needs to go away!" Because of blatant errors in billing, disorganization, lack of accountability and substandard work, I do not recommend doing business with any company that has ties to Kathleen Ann Larriviere or MGG. I have left a separate review for MGG.

Please use caution when doing business with Cielo Stone and Tile and their associated Cielo…read morebusinesses, which all operate out of this location. The owner of Cielo advertises her stone, tile, contracting and design businesses as a "one stop shop" The owner of Cielo stone is also a contractor- be careful when you do business with this stone store as you may be offered her contracting services. Over $1300 in "accounting errors" and overpurchasing of materials coupled with very poor workmanship and disorganization over the course of five months was the end result of my experience w Cielo. The $1300 is just what I caught. The poor workmanship and design flaws will cost me far more than $1300 in the long run. Many questionable business practice examples: Cielo charged $462 for a 4 piece stone pattern -when they ordered a 3 piece pattern and installed a 2 piece pattern without my knowledge or approval. The owner of Cielo who is also a contractor provided an strange explanation of why I was billed for a 4 piece pattern- yet a 2 piece pattern was installed. She said a 4 piece pattern and a two piece pattern are the same thing. The invoice from Cielo just says "4 piece pattern" with no sizes listed. In retrospect, a very odd way to invoice any purchase. This incorrect pattern was installed without being cut to fit on the panels. The stone was hanging several inches over the edges as the pictures show. There was also another $71.98 (35.99 x2) charge for 600 tile spacers that sell for less than $3 a pack at Home Depot. They refused to refund for this overcharge. 600 tile spacers for less than 60 pieces of stone? The owner claims she credited me for this- another unfortunate untruth. The picture of the paid invoice is with the photos. Because Cielo was also the contractor- I was forced to pay these invoices from the stone store. Being overcharged for tile spacers alone is not a big deal-but when you combine this with dozens of other overcharges and "accounting errors" from being- *double charged for a building permit to charged twice for materials and the total exceeds $1300 - it is very concerning. The owner of Cielo ordered an 18 inch cabinet to fit around a 19 inch sink. She did not make us pay for her mistake on this. However, this was after 30k had already been paid for a poorly executed partial job with extensive flaws that the pictures attached illustrate. The amount of money I was overcharged by Cielo stone was a very small part of what I was overcharged by the Cielo owner. The overarching issue is the very questionable business practices the owner has repeatedly demonstrated and very poor workmanship that she allowed to persist. The owner will likely pick and choose which issues she wants to address. Some of the issues she will avoid addressing are: 1. The very poor workmanship of the 13 foot counter framing done lower than the existing travertine allowing water to pool, the asymmetrical framing and odd shim. (the pictures show this) She never provided a true scale plan that included the counter area cutouts even after requesting this. Her labor had to wing the framing because she provided no plan to follow. 2. She also won't address how it took 41 hours ($2400) in labor costs to rough frame this poorly constructed counter plus $1500 in materials. The pictures attached show the poor workmanship of the $4000 framing job. On top of the 4K for rough framing the 13 foot counter there were also significant charges for project managment. See pictures for examples of the excessive material purchases and poor quality of framing. 3. She will never verify the actual amount per hour she pays her labor. Our agreement was her cost plus 20%. She charged $50 an hour plus 20% ($60) for this labor without ever providing proof of what her cost was. High labor costs for very poor workmanship is not reasonable. See the pictures. Check any receipt from Cielo very carefully and also check prices with other retailers. The owner of Cielo has other disappointed customers that can be verified on build zoom. Would also recommend the better business bureau as a place to do research. Unfortunately, The owner has a habit of blaming customers for her mistakes. In the end, the pictures of her work speak for itself.

The installation team is top notch and does amazing work. We could not be happier with the outcome…read moreand wholeheartedly recommend Mercury for all your carpet and flooring needs.

We had the pleasure of having Mercury Carpet in Jacksonville replace our carpet and flooring. John…read morewas so very kind and patient as I was picking out and changing right up until almost the last minute. The installers were excellent to work with, the install went very well and it looks perfect! The attention to detail really impressed me too! John even came all the way to Baldwin to check on us and make sure we were happy.

We had Shane at Gator Carpet come out and measure the very next day! He was super responsive to…read moreanswer any question we had! He brought many many floor samples that helped up dial in on the color! It turned out perfect! He already had the color we wanted in stock and ready to go! He stayed in touch the entire time to ensure it was exactly what we were looking for! I would recommend Gator Carpet to anyone looking for tile carpet or hardwood floors in the Jacksonville area!

Don't ever do business with these crooks. They will poorly install your LVP flooring without a…read morevapor barrier in Florida of all places. And after the floors are installed like a DIY project, you tell them from day one there's been cupping and uneven dips in the floor all over. They're gonna tell you it's your problem and offer to correct it at your expense. Literally told me I would have to PAY THEM TO HAVE MY FLOORS DONE ALL OVER AGAIN THE RIGHT WAY. Shane is nothing more than a scammer. He came to my house and instantly saw how poor of a job his guys did and then later tried to blame the foundation of my home. A brand new construction home, might I add. Saying it's a moisture issue. But could never fully explain how it wasn't detected when they did a "moisture test that detected no high levels of moisture. He never addressed why if it was truly a moisture issue, shouldn't that be something that happens over time? Why would my flooring having cupping issues and dips/uneven floors from day one of the floors being installed? Being so naive, I thought floors had to settle. But nope. Just a horrible job from a janky business that doesn't take ownership of their mistakes. Just took thousands of dollars from me and blamed it on my house. Don't ever trust these people. Spend your hard earned money elsewhere.

I initially tried to write a concise bullet point list of everything that went wrong on my quoted 1…read moremonth turned 4 month project but there's simply too much to list. The owner of River City Kitchen and Bath is deceitful and fails to take responsibility for the people he brings on to the job site. He has an excuse for everything but at some point he needs to stop pointing the finger at his subcontractors and take responsibility for the job he's supposed to be managing. He mentioned several times it was his policy to check in on jobs only after each stage of the project is completed. He stated several times the quality of work and service happening on this job were not typical for his business. I would have expected his presence more frequently as the project was constantly being delayed and mistakes were being made left and right due to his lack of project management. In the end I had to accept a lipstick on a pig job because I was exhausted and worn down living in a construction zone and babysitting the work myself. There were things like incorrect materials being used that stuck out to me, without me having any experience in the field. The brand new shower pan that was constructed didn't drain in 3 places. The solution was to install tile over tile to fix it. Cracked, chipped and unmatched tiles from different tile lots were installed throughout the shower. The wrong trim was installed and tiles had to be removed to fix this. Removing installed tile from the Schulter waterproofing system after it has been installed and dried makes the waterproofing more susceptible to failure. Tile cuts around fixtures are visible around almost every fixture. Plumbers were sloppy, improperly installing crooked (and leaky) fixtures and slathering silicone caulk over thousands of dollars of new hardware. In the last week of the project, I discovered they had installed a shower faucet with no hardware and simply caulked the entire thing in place. Zero house protection was used except a couple of his subs put paper down in traffic areas. We came home after Christmas to our entire living room, dining room, and kitchen covered in tile dust because they had been cutting tile on our balcony with the door open. There are times the owner tried to fix things/make things right but his actions were always reactionary, and the fixes often caused other problems. The overall layout for the shower is bad, I brought up several concerns during the design consultation but he told us my concerns were not issues, and I trusted his "expertise" at the time. Now that the shower has been installed, I can see the concerns we brought up were completely legitimate. At the "end" of the project there were still several things I was unhappy with but felt I had already given more than enough chances over the course of the last 4 months. I was not confident they could be remedied in any sort of timely fashion. Every time I had given them a chance to fix something, they messed something else up and I was done watching the subcontractors stumble over themselves. After a couple of days, I had to reach out to him to notify him his subcontractors "completed" the project. I was stunned when I was offered a less than 2% discount at the end of the job. When I said I disagreed with the discount, I was immediately threatened with a lien on my property. A week later I was offered an additional discount (still under 2%) which I declined as I'd prefer to warn others about the experience I had then accept an unacceptable discount. I would caution anyone considering River City Kitchen and Bath to note the reviews on his page are divisive, either 1 or 5 stars. If you do your research you will discover he is suing clients and see his bitter responses to negative reviews that I now share a similar experience with.

Used them to redo my kitchen and turned into a nightmare. The only thing that went smoothly was the…read moretear out although they left a 22 foot dumpster in my driveway and said they had no control of when it gets picked up. My kitchen cabinets filled about 1/4 of it so they brought trash from other jobs. That was the least of it. Measured my kitchen wrong so I ended up without a kitchen for almost 8 weeks. Ordered pull outs that I didn't, cut my pipes coming out of the wall too short so the plumber couldn't get to them. Went thru 2 project managers and all I got was lies and broken promises. I could could go on but Im sure you got the idea.

Title: Avoid Empire Flooring at All Costs - A Costly Nightmare from Start to Finish…read more Review: In December 2023, I paid over $22,000 to have my floors installed by Empire Flooring. Within months, I noticed the baseboards lifting from the walls throughout my entire home. A contractor later explained that Empire installed the quarter round too tight against the flooring, causing the lifting issue. When I called Empire in March 2025, they informed me that my installation warranty had expired just three months earlier. Even worse, I had purchased a $2,000 extended warranty, which I later learned only covers accidental damage--not installation errors. Absolutely unbelievable. That alone was bad enough--but the story gets worse. After a kitchen flood damaged about 200 square feet of flooring, I paid $3,600 for repairs. In the middle of the repair, the installation manager abruptly ordered the crew to leave, claiming that my original flooring was installed incorrectly and that my continuous flooring layout violated the manufacturer's warranty--even though Empire themselves installed it that way! He insisted that they would only proceed if I agreed to add five transitions in doorways and an 18-foot transition strip across the middle of my great room. When I refused to accept that ridiculous "solution," they walked off the job. After multiple complaints to corporate, Empire finally offered to replace all my flooring for $10,000 since they no longer carry my original material. I agreed, set an install date, and took off work... but no one showed up. The sales rep stopped responding, and now, as of October 2025, I've lost two days of work and still have no completed floor. I've given this company every opportunity to make things right, and they have failed miserably at every turn. If you value your home, your time, or your sanity--DO NOT hire Empire Flooring. I wish I never had.

I strongly advise against using this company if quality and long-term support are priorities. After…read moreonly two years, my floors are showing significant wear and nicks. Because the product has been discontinued, there is no path for repair, leaving me with a subpar result. Despite reaching out, I have received zero assistance. Please spare me the automated 'contact us' response and instead focus on standing behind your materials for future customers.