the food is okay, the hostess at the front was extremely rude and disrespectful to my grandmother and you can tell she hates people. should not be the first person you come in contact with. she should be fired. read more

Absolutely one of the worst dining experiences ever! We were seated promptly and a staff person came by and left chips and dips and took our drink order and said that our server would be with us in just a moment. Well, about 10 minutes passed and NO server! Same person reappears to take our order???? We order guacamole which honestly was mediocre at best. My friend order nachos that were quite cool even though we were warned that the plate was hot! I had a combo plate and the enchilada was so cold that the cheese had not melted inside or on top!!!!! Our server came by to check and I informed her of this and she said that she would get me another one immediately and about 10 minutes later came by to say that it would be right out!!!! At this point I told her to forget it! She had her manager come over and we told her how awful both the food and service had been. The only redeeming factor was that they comped our meal. NEVER, EVER AGAIN!!!! read more

This is one of my favorite restaurants in the Birmingham area. The food here is better then some of the family Mexican restaurants, and the prices are reasonable given the portion sizes. The portion sizes are HUGE, and one plate can easily be shared between two people. Sometimes, the chips are bitter tasting, but the food overwhelmingly makes up for this rarity. They also have a nacho car Monday-Friday, which works well to complement the food. The service here is good, with many of the servers being very prompt in their service. Overall, I would recommend this Mexican restaurant as one of the best in the Birmingham area. read more

Just not good & won't return. In some ways it's typical tex-mex; however there are some major deal breakers. Let's start w/the complimentary salsa they bring to the table w/chips. It's extremely spicy...jalapeno spicy w/the seeds. It's so hot that it's hardly edible. Most tex-mex restaurants offer a mild complimentary salsa. What if you had kids that grabbed chips and just dug in? I had fish tacos that my husband referred to as "muddy" tasting. I describe them as just fishy - not fresh. My husband had vegetarian enchiladas, which were also extremely spicy. He actually likes spicy, and it was still a bit much for him. I've never been to a Mexican restaurant and most dishes were almost too spicy to eat. Lastly, flavor is just lacking. read more

They have pretty good Tex Mex (If you have been to the ones in Austin or Houston, don't set your expectations too high). The drinks and food are pretty good. The service is above average. read more

I have heard that I should try this place and finally did on our last trip to Birmingham. I can't speak for the service because we ordered it to go but their burritos are fantastic! I will definitely return. read more

Chuy's is well-decorated and has a decent location, hand-made tortillas, and a free nacho bar during happy hour. With that, the positives end. The service was slow; the salsa was poor; and the meal was unappetizing. Go enjoy some drinks and nachos for happy hour, but do not expect a delicious Mexican meal. read more

Love this place! It is crowded so not the place for a quiet dinner out. On the first visit, I had the chicka-chicka boom boom-boom. It was very tasty. My boyfriend ordered the steak burrito. I took one bite and that is all I order now. The meat is very tender, has great flavor and it's spicy. It comes with rice and beans which are also very good. It is a lot of food but I don't mind as I take home the leftovers and it is the perfect lunch. Not impressed with the salsa but it is fine. The nacho car is fun but better get there before 5:15pm if you want a seat. The outside seating is the best but can be hard to come by as it is open seating. There are many locations, I have eaten at 4 in AL, GA and SC. The consistency of the food is refreshing. It is good to know I will get a great meal no matter the location. read more

This was our first visit to Chuy's and was very happily surprised. Loved the salsa. I ordered the combo appetizer as an entree' and was way too much food. LOVED, LOVED, LOVED the quesadilla on the combo plate. Most Mexican restaurants just slap some flavorless meat between a flour tortilla and call it a quesadilla. Chuy's chicken was so full of flavor with a hint of a smoky taste to it and other ingredients and then grilled to perfection. My husband had the Chika Chika Boom Boom and he said it was delicious. Will definitely be back. We arrived before 5:30 and it was not very crowded on a Sunday evening but within an hour the place was packed out. So definitely don't wait later to go. Our server was Thor and he was fast, friendly, attentive and very helpful in explaining the menu selections. Double thumbs up. read more

I love Chuy's. We have one in Nashville and this one in Birmingham is just as great. The chips are thin, crispy and tasty and the margaritas are plenty strong and good. We arrived during a big rush but found a table in the bar and enjoyed snacking until our table was ready. I like the chicken flautas and others in my group enjoyed the Big As Your Face Burrito. :) They are always friendly and fun. read more

Chuy's has AMAZING food! The steak burrito with hatch chile salsa is fantastic! You must try the creamy jalapeño sauce!!!! The service was great and we had an amazing meal. If you want great Mexican food and a fun atmosphere, then Chuy's is a must! You won't be disappointed. read more

Best tortillas and salsa! So fresh! The white peach sangria margarita is my favorite. The wait is usually pretty long but well worth the wait. read more

Been 5 times and the worst experience every time. I wouldn't keep going back if my wife didn't make me. Here is a picture of the greasy mess they call food. read more

My favorite Mexican place in Birmingham. Great food and margaritas. Servers are usually fast and attentive. Their one problem used to be wait time, but they fixed it by introducing an app where you can get in line before arriving at the restaurant. If you want tasty Mexican food and laidback atmosphere, this is the place. read more

Chuy's is one of my favorites when it comes to Mexican cuisine. The atmosphere is great. The outside seating overlooks the Hoover Birmingham area. Their Jalapeño Ranch salsa is to die for! read more

I have eaten at Chili's on several occasions and the food has always been good and service is always been good however today I went to Chili's for lunch and the host just asked me how many I told her one and she looked at me for a few seconds without saying a word ask me if I wanted inside outside or bar I told her inside she grabed the menu and just stood there did not do anything didn't tell me how long the wait would be. Then two more groups came in the door a group of 5 and a group of 2 and they proceeded to sit them ahead of me. They don't seem to take any effort and serving just one person, so it may be awhile before I visit us again. read more

Food is never good. Order never seems right. Only cool thing is the queso bar at the alcohol bar...but I avoid the place altogether.

A bit overpriced for mediocre Tex-mex. Jalapeño ranch salsa is really good. Other than that, the only other high note is the nice view on the back porch. read more

Not too great. I've ordered 4-5 different things from the menu by now, and have not been impressed by anything. The tacos are over-spiced (and I enjoy some spicy food), the service is very slow, and the chips are so greasy. On all of the plates I've ordered, the rice is dry as well. The drinks aren't bad, except the mojito, which is awful. I'd definitely stick with margaritas here. read more

We ordered carry out and it was great. Prompt service for phone in orders! The fajitas are great with jalapeno dip.

Wow! I can't believe how great this place is. I tried Chuy's on a Saturday night for the first time. I came in with a large group of friends and was told there would be an hour wait, which we expected. We went to the bar to get drinks while we waited. I would recommend going to the bar even if you don't have to wait for a table. Mike was our bartender and helped us all find drinks that we loved. He even made up a drink for my picky friend. The food was amazing. I got the steak burrito which was huge. Final word; Chuy's is the best tex mex in Birmingham. read more

Good place to kick back, hang out and have some apps. I feel that this is a giant bar that happens to have a full menu. Kids like the raw tortilla dough balls. I felt disappointed every time I ventured past the app section on the menu. read more

Chuy's never disappoints! Our fave Tex-Mex in town. Salsa is very fresh and creamy jalepeño dip is addicting! We love the fajitas the best!!! read more

You go here for the view. The food is good. The creamy jalapeño dip, which is free upon request, is legit. Our precious waitress, Maria, suggested it since we were from out of town. The outdoor table seating process kind of sucks. It is first come first serve. Basically, the only way you get an outdoor table is to be there during non-peak hours or stand over a table of people like a creep and sit down as soon as the think about leaving. The restaurant needs to definitely change that process so it is fair for those of us who aren't rude or overbearing. We ended up sitting at a window table by the patio so we still somewhat got the view. read more

Stopped in for a quick bite at the bar while out shopping. Place was packed, but James took great care of us at the bar. Extremely attentive to our needs. Very impressed indeed. read more

We recently visited the Birmingham location and experienced the worst customer service ever. We were a large group of 22 from Houston, Texas visiting Alabama for a Baptist convention. Let's start with the ladies at the front door, very nice and came up with a solution to accommodate us all by sitting us on the patio with no wait. After that it went down hill. We were 1st accused of moving tables, when in fact we moved chairs to accommodate 4 to 5 per table. 2nd I was the 1st table to four to be seated, another couple (not in our group) sat down behind us and was immediately presented with chips and salsa and offered drinks. The waitress then came back with menus and discussed the drink specials and types of drinks available. As we sat and observed this, she walked away only to stop and discuss the moving of the tables, which again never happened. Needless to say we were very offended and felt ashamed that our kids had to witness such obvious discrimination. As we were walking out other customers were thanking us and saying come back again. This entire hurtful ordeal was brought to the attention of the staff, but of course because we left we are positive nothing happened. No one was reprimanded, It felt like it was ok for this type of racists behavior. Almost like they were happy we left. read more

It is good chain Tex-Mex -- better than most, but still chain Tex-Mex. Great Margaritas, cool decor, decent food. The major problem is that they can't control the crowds at the Summit. We visit Birmingham a lot on business and from the West, we like good Mexican, and this is better than most in the South. Once the get their rhythm down, we'll be back. read more

Chuy's uses real live green chiles grown in my native state, New Mexico. This fact sets it above the rest of the so called "Mexican" restaurants in Alabama. The cheese rellenos taste like what I've come to expect from a medium priced restaurant in New Mexico. That is high praise for a chain eatery in Alabama. Do ask for extra green chile sauce because the plates tend to lack enough to go around. Each time I've asked, I've been given a generous portion on the side in a bowl. If only Chuy's salsa was up to par and if only they'd serve real sopaipillas with honey during dinner, I'd think I was home. read more

Always consistent! Thank goodness Birmingham has a good TexMex restaurant now!

Place for ratchets to eat free nacho car and not tip. Guess what that nacho car is old food that will have to be thrown out that day.

I have heard great reviews about Chuy's and could not wait until my husband and I came on vacation to finally get to experience eating there. Let me start by saying the service we received from our waitress was exceptional. Fortunately, on Tuesday nights they offered a free nacho bar were we could fill up on nacho's, meat, melted cheese, refried beans and a pico mix. I ordered the hard taco with refried beans and Mexican rice. Louis ordered a steak burrito with tex mex sauce and I am very sad to say we were very disappointed in how our food was not seasoned. It seemed that our free nacho meat was seasoned better than both of our entres. The best part of our experience was the free nacho's and the kindness of our waitress. read more

This was my first but last experience at Chuy's at the Summit. 1.We were told there was a wait, fine, but then while waiting outside a larger group walked in and a few couples, there wasn't enough room for them to wait in the waiting area. When we were finally notified our table was ready none of them were waiting. 2. The service was horrible. Our lady was very distracted and did not seem to care about our small table of two. We ordered with our drinks in hopes to speed things up but it was still incredibly slow. You could tell the cheese dip as well as our food had sat for a while before being brought out as it had that dried film on top of it. 3. Once finished we did not see our waitress for 20 minutes or so. We had to go to the bar and ask for our ticket so we could leave. Someone brought us our ticket and explained that our waitress had her regular party come in, so?!?! She left us as well as a few other tables and did not come back. Horrible service, food was bad, and there are too many other places to get Mexican in the area to deal with that. Will not be back! read more

I can sum up the experience at chuy's in one word. Mediocre. It deserves exactly 3 stars for being decent, but not great. First off, the chips and salsa. The chips were really good. Thin. Not overcooked. Great overall. The salsa, however, was literally tomatoes, onion, lime juice, and cilantro cut into cubes. It was the chunkiest salsa I've ever had and you could easily make this at home. They also serve a ranch dip on the side (which tells you how mediocre the salsa must be for a Mexican restaurant to serve a ranch dip). In fairness, the ranch dip is excellent. I asked the waitress what it was and she said it was a jalapeño dip. No way. It was hidden Valley Ranch dip you can buy at walmart. They added a little something to it, but you can make the same dip at home. I ordered beef nachos which is basically just a plate of nacho chips covered in beef and smothered in cheese. Or its supposed to be anyways. My plate had beef sprinkled on it that really only covered about 3 chips. The worst part was the cheese. It was a Cheddar Mix probably cheddar jack sprinkled on top. Again something you can easily buy at your local grocery store. What kind of Mexican restaurant doesn't have a white queso cheese! All in all the service was good, but the food was just mediocre. I feel sorry for people that really enjoy that place, because they have no idea what they're missing in a great mexican restaurant. read more

We arrived at Chuy's on a typically hot and humid Birmingham afternoon at noontime for what we hoped would be a pleasant lunch gathering of friends. We attempted to make reservations because we had a group of 6-8 but we were told that we couldn't, therefore we expected a wait. Our group originally began as 6 and within 5 minutes of our initial request we asked for a table for 8 instead. We could have sat outside when we arrived however since it was so uncomfortably warm for our mature group we decided to wait for inside dining. It was now 1 PM and after an hour of waiting politely we were offered outdoor seating by the manager ! Since we were a party of 8 we required 2 tables and that apparently was a tremendously difficult task for Bruce the manager to undertake. As we patiently waited, over an hour at this point, 10-20 probably 30 people arrived, were seated, ate and left. Because we required 2 tables we had to wait until the entire lunch crowd was fed before they could somehow locate 2 tables to seat us. We observed side by side table after table filled with customers arriving at least 30 minutes after our request! Up to this point we were patient however many of us were ready to go elsewhere when management was finally able to slam two tables together to feed us our mediocre Mexican food by an overly patronizing server. I've read several poor reviews of Chuy's in Birmingham and it's obvious there is a serious problem with management. The food at best is typical of any Mexican restaurant in town therefore the service has to make your dining experience worth the aggravation of driving on highway 280, battling for parking at The Summit and waiting over an hour in 90 degree heat for a table and quite simply it is not worth the aggravation. If you're looking for good Mexican food go somewhere else and if you're looking for courteous service you won't find it Chuy's in Birmingham where the customer is treated as an inconvenience to the manager! I WILL NEVER go to Chuy's at the Summit again. read more

Being from Texas, I'm a pretty fair judge of TexMex foods. While this is NOT authentic mexican food, it is really good. I have not eaten at the restaurant at the Summit, but I have ordered my food to-go several times which has worked out pretty well. The wait for my food has never been more than 20 minutes and that's for Fridays and Saturdays. I was pretty surprised how good this location was considering the restaurant is a chain, but it's equally as good as the ones in Austin, Texas. I have had many different dishes from here to include the chicka chicka boom boom enchiladas, the chuychanga, elvis presley memorial combo, deluxe chicken enchiladas, elvis green chile fried chicken, and the chile con queso. They also include chips, salsa, and creamy jalapeno sauce for free with your to-go order. All of the employees that I have dealt with on the phone have been very friendly and professional. I wouldn't recommend going to the restaurant to eat dinner during the weekend because it's always packed. read more

My friend in Texas warned me this place was kind of a joke out there, but I went with a group and it was the consensus pick. Went on a Thursday night arrived around 7:00 and were met with a 1 hour wait. Expected, so no big deal. Had a couple of drinks at the bar. Maragaritas were good so I was hopeful the food would be as well. Got seated after just over an hour wait, and sat at the table for a good 10 minutes before a server acknowledged us. Ordered drinks, and went ahead and ordered our entrees since we had already been there over an hour and knew what we wanted. The food arrived about 30 minutes later, and it was quite underwhelming. I had the steak burrito with hatch green chile sauce. Meh, is the best way I can describe it. Steak was dry and rather flavorless. The hatch sauce was good and spicy, which is about the only thing that saved the dish. Wife had the Chuy's Special, and again the chicken was dry and bland. One diner had tacos with beef, and the beef was extremely salty. I guess the cooks used up all the salt in the kitchen in the beef or something. All in all, it was just an underwhelming experience, especially given the wait time and price. Doubt I'll go again. Much better Tex-Mex options in town, that are more reasonably priced with little to no wait. read more

Yesterday, my spouse and I ate lunch at Chuy's. We both really enjoyed our food at the Chuy's in Nashville, btw, so were glad when we found out there was one in Birmingham. That feeling didn't last too long. I ordered the steak burrito with churro beans and substitued refried beans for the rice. Everything on the plate, and the plate itself, was hot except for the steak, which was cold so, of course, the cheese inside the burrito wasn't melted. It was clear that the steak hadn't been freshly cooked, but had been cooked earlier than put in the fridge to be used at a later time/date. Pretty ridiculous, yes? I don't know why the cooks think wrapping cold steak and cheese in a tortilla then putting it in the oven for a few minutes would result in the steak getting hot, but there you go. A sign of poor management and poor standards. I told our server the steak was cold, she took it away, brought me another plate that was even hotter than the first one I received. Guess what? Steak slightly warm. Note, that I would've given only one star, but the chips and salsa were good, and the server was pleasant. I won't be going to this location again. Ever. read more

My mother and I tried out this Chuys a few months ago. I had not heard many good reviews of their food, but I had heard the cheese dip was good. Neither of our orders were what we expected them to be like and neither of them were that good. However the service we got was fantastic. After we told our water we weren't impressed, the manager (not sure of her name) came to ask us what our problems were and why we didn't like the food. My mom told her what was wrong with her order and I just mentioned that mine just wasn't that great. The manager ended up comping both of our meals and sent out a free dessert. Very impressed that she did this for us as nothing was actually wrong with my meal. The dessert, again not sure what it was but it was a cake type thing soaked in cream, was amazing. I was intimidated by all the dairy that was in it but I definitely recommend that dessert! Thank you for the great service! read more