We had a great experience at this Church's Chicken location. The manager/team members who helped me was incredibly attentive and genuinely kind. Diane made sure my order was accurate, checked in to be sure everything was right, and went above and beyond to provide excellent service. It's rare to see that level of care these days, and it definitely made my visit stand out. Great job to her and the whole team! Thank you Diane, Mrs. Kingwood read more

We just spent $75 at this churches for the blandest no seasoned chicken and strips. The food was awful. The service was slow. Never again. What happened to good fast food and decent prices? read more

I visit this location recently. Very poor customer service. Management was super rude.

Awesome chicken strips and delicious gravy!! The coleslaw and mac and cheese was fantastic and the biscuits were so tasty! Definitely a place to stop if you want some good chicken! Great service too! read more

Church's Chicken in Lufkin Texas customer service sucks I ordered it three two piece three separate orders for three separate people and you want to put the whole order in one big box and today's date of being conscious towards diseases like covid people don't want other people hands in their boxes and if you can't afford to give separate boxes then don't have two pieces I will never ever go to that establishment again! Have the lady at the drive to say the owner says that we have to put that order in one box so after a little bit of discussion and give me three separate boxes for three separate people and she says it will never happen again and I said to myself self I know I want it because I will never come here again so stay clear of Lufkin Church's Chicken is customer service and its way of doing business sucks!!!! read more

The chicken Ihad gotten yesterday was old,how can people like that, people spending their hard own money,shame on them.

This is the dirtiest church's chicken I have ever been to in my life. Workers will touch objects off the floor then handle your food with they hands and gloves. Place is a mess and the mic doesn't work at on the drive thru. No uniforms either looks like a bunch of randoms are working read more

On Monday, November 6, 2023, I went to Church's Chicken in Lufkin, Texas and ordered three 2-piece chicken boxes. I wanted individual boxes, that's why I requested 3. The worker quoted me a price that wasn't on the billboard, and proceeded to question what I was saying. Therefore, I informed her that they were doing false advertising, as the outside said $2+. When she bought my order to the window, it was all in one big box. I told her that wasn't what I had ordered, as I wanted individual boxes. She proceeded to tell me that it was all in the box, which included rolls and peppers (not what I ordered). It was obvious that she wanted to argue, (or have the last word). I stopped frequenting this establishment once before, due to issues similar to this. However, this is the first time that a worker wanted to argue. The food isn't that good, as over half the time the chicken isn't done. Once again, I will not return, and will make my friends/family aware of this experience. read more

If I could give this place less stars I would. I had the strangest experience here the other day. I tried to walk in to purchase chicken and was told I could only use the drive thru. Which didn't seem strange to me until a family walked in right after me and was promptly let in. So I proceed to go through the drive thru only to be met by a man in a black hoodie and ski mask that said very few words and acted like I was a hinderance. I'd suggest going elsewhere to eat. read more

Very poor food and service. If I could rate it a zero I would. Twice they have done the same thing. First time the cashier was rude and cussing. This time the cashier didn't get anything right! It clearly states 15 tenders with 2 sides and 6 biscuits for $21.99. I was charged $24 plus because the okra was a supreme size. They called a 3/4 bag of mushed okra supreme?!?? Then I was charged $2.69 for a two piece dark that I didn't order! Again Tuesday special says 2 piece dark .99 so IF I had ordered that it would have been wrong. Then I specifically said NO brown gravy on the mash potatoes and that's what I got. The biscuits where small and hard like rocks. Plus they where gray!!!! Never ever again. How do you go from $21.99 plus tax to $32.00??? Just for dog food read more

I love Church's Chicken, BUT, this store needs someone that knows how to manage a business. I went in around 4:30, the Drive thru had a long line so I went inside. I found the end of the line, I was #5 in line waiting to order. There were 3 sitting down waiting on their order. I saw 2 ladies working, frying chicken. There were several people moving around joking and talking. I guess it was shift change as people were coming into the front and then back on the floor. I assume they were having a meeting in the back as some were going in and out of there. The Drive-thru appeared to be working albeit slowly. The chicken racks had plenty of chicken so not sure why the long wait other than it was very disorganized. Great chicken but bad management makes people go to other places. I did. read more

This place has gone to the Chickens. The chicken had a rank taste and the biscuits were hard as bricks. I do not recommend this location on Timberland and will not go back! read more

Food took a little while and we were supposed to get spicy and it was tegular, but it was hot and juicy. They put down fresh okra for us as well which was appreciated. Good value for your money read more

This place is so ridiculous.. I sat in drive-through for about 10 minutes no one ever came on the speaker. When I drove to the window for black ladies were just standing around one slowly came to the window and ask if I needed any help? When I ask if the speakers were not working she told me that they were not. I suggested that they put a sign to let the customers know that... We are needless to say that went right over her head.. I asked for the 10 tenders for $10 she told me that they didn't have anything like that.. As I was looking at the sign in the window.... Once she confirmed with( I'm assuming) someone that was the manager.. she said yes... I see another employee take some tenders out of a box and put them back in the fryer.. I ask if I could have fresh tenders... And not the ones that a previous customer had and they decided to reheat them in the oil.. That seemed to be a problem... I would not recommend this churches chicken to anyone! And whoever the owner is need to clean house I would get rid of everyone! read more

The food is not to bad if you get the non seasoned tenders, but the service...... Leaving off the biscuits without my request I ordered two 3 piece tenders. Opting to return even though they screwed my last order I found that when someone wants extra chicken and only one biscuit, they get two biscuits. How hard is it to get a short order right? This is not a porter house with bourbon demi glace here. read more

Line wasn't long. Sure took forever though! The lady that was at the window was EATING. Is it just me or does that make your spine shiver too? I can't even think about how their health inspections could have gone! ABSOLUTELY DISGUSTING!!! The food was alright, but nothing special. Hope you have a better experience than me. read more

The food and the service is great. And they serve the best lemonade and sweet tea. They are always friendly and they remember u when u come back read more

Have been there twice and both times, understaffed, long lines, staff seemed to be more interested in plsns for after work than in taking care of customers. Food was tasty but cold ( been under heat lamps). Will go to Popeye's although Church's is closer. read more

I'm sure there are many respectable Churches Chicken establishments out there, however my experience here can be described in one sentence: This place is gross. I really don't know where to begin other than telling you to go to KFC next door. You'll get less attitude and sas from the cashier lady and the quality of food goes from gaslight special to edible food. The outside of the building looks like it is falling apart and that it should be some sort of historical marker. Seriously when is the last time repairs have been made? Inside is no better, in fact it looks like there would be mice running around with dirty feet. If you still feel hungry for some cheap chicken I beg you to refer to my earlier statement. I don't know when they last changed their oil but it may have been around the time of the last supper. I can taste the oil of many many chickens ago. I would not recommend this place to any human much less a starving dog. read more