I've visited this location today as part of our fried chicken challenge for dinner. There is a conveniently located Popeyes across the street so I stopped and got a family size dinner at each place which included around eight or nine pieces of chicken and two large size and four biscuits. The price at churches was $16, the price at Popeyes is $20. There were two cars in line in front of me in the drive-through when I arrived at approximately 9:20 PM. It took Hey solid 10 or 12 minutes to make my way through the drive-through line. When I was in the window there were four cars behind me waiting, and nobody seemed happy about it. Since the interior has a glass wall it was easy to see what was going on inside. The staff had all the chairs up on the tables and we're cleaning up. I feel like they were spending a lot more effort cleaning up to leave and they work at serving the remaining customers through the drive-through. They were insanely slow. I ordered the family dinner and I ordered a five dollar box dinner which would be three chicken strips and a side and a biscuit. Actually, there were two sides, one was jalapeño poppers although they call them something else and I got mashed potatoes. Popeyes mashed potatoes are hands-down the winner in this competition. Churches taste exactly like second grade school lunch. So my box of chicken and the other small box came and I asked her for some dipping sauce for my chicken strips at which time she looked at me dumb late like what chicken strips? Turns out she had given me two more pieces of chicken in that five dollar box and she wanted to argue with me about what I ordered even though she repeated it back to me when I was ordering at the speaker box It's pretty obvious she was more than ready to get out of there and she was anxious for me to get the heck out of the way so she can take care of the rest of the cars. She was marginally friendly, very perfunctory, and displayed no noticeable personality whatsoever. I don't understand why restaurants don't get it that the face they displayed through that drive-through window is the face that represents the whole establishment. You should put your game face on if you're going to stick your face out that window. So onto the chicken. I got the regular not the spicy. It was good but not great. I would say it is above like Seiyu Piccadilly, and in fact this flavor of the meet might have been a smidge better than Popeyes even, but it wasn't fantastic, was not noteworthy, it wasn't any kind of knock your socks off it was just OK. Their gimmick is that they give you a free jalapeño. They act like it's a big deal but it's literally just a pickled jalapeño out of a can. It's irrelevant to the production. So this might be my first visit to churches and probably will also be my last. I have just never had any reason to go there before this. Additionally the chicken strips are much smaller than the strips at Popeyes and have substantially less flavor. In the land of fried chicken and barbecue, there is nothing to make this place stand out. It's kind of a dingy little place that you might go to if nothing else is open but, there's a Popeyes directly across the street that has the same hours so I guess that's never going to happen. This place is really a two however because the flavor of the chicken meat (not the breading though) was better than Popeyes to get a bonus start making it a 3. read more

Hello all. Today I was out and about and wanted something to drink. The young lady at the register was the most disrespectful rude person I've came across. She standing patting her head scratching !! She never greeted me instead pat her head and roll her eyes after saying are tou gone order something or just stand there! At this point I dont want anything. I gave e it a second and asked for a large drink, her reply was we dont have no cups but reached and grabbed a cup to drink out of. Ill never return to this sweat box! On top of her attitude the air didnt work so she had a fan sitting on the counter. To the owner, I hope this issue is addressed and the employees are properly trained and taught manners!!! I really wish I could give this a half a star or none at all!! read more

Church's Chicken - Chicken Wings Near Me - Jacksonville, Florida

I'll come here every now and then when I see a deal posted on the window. The drive-thru is mostly quick. Never really had an issue there. I've only ordered the chicken and sometimes the biscuit. The chicken is HEAVILY battered. I mean it's basically half chicken half flour. Super greasy too. I'll get a craving to try this place and then regret it after finishing my meal. read more

Went to Church's Chicken on Normandy tonight tried to use the app and it would not let me went to the window to put in order was told that ordering from the window was going to mess up her time and she did not take my order and I had to come all the way back in line so I can tell you this is my second time with a with a mess up with Church's Chicken on Normandy I would not recommend anybody anybody coming to this Church's Chicken on Normandy. What can be improved at this location on Normandy is better customer service. read more

I would never eat it church's chicken on normandy boulevard never again. The employee So rude I had Ask the ladies.Was anybody working today only to get a rule response... After they took my order, they then turned their back on me. As if I was not standing there.... I had to wait about five minute To receive my food because they was having an argument right in front of me. read more

The chicken was fresh because I had to wait 45: minutes for it . The people serving you are very nice and kind . Unfortunately the wait isn't worth it. The area needs a upgrade in ambiance. read more

I ordered in the drive thru then they moved me around to wait. After 40 minutes I go in FUMING and they have 1000 pieces of chicken. They said I'm waiting for biscuits. Why not tell the people what the hold up is and give something else? I got an extra side and didn't want anything else or even a refund. I just wanted to leave that awful place. Never again! read more

Church's Chicken - Waited 40 minutes. - Chicken Wings Near Me - Jacksonville, Florida

This has always been the best church's in Jacksonville. We went tonight and they "only had chicken" when someone asked for tenders... and trust me we tried to get an explanation of why that meant we couldn't get a #1 or #4... both of which are chicken. Just had dental surgery and this has been my go-to first meal for three weeks. Super disappointed but what you mean we "only have chicken" when we only ordered chicken? read more

Went to do DoorDash and they were less than friendly, had attitude with us the whole time and manager gave my fiance a dirty ass look , the food was cold too. DO NOT COME HERE read more

Food was cold chicken had no flavor and seems like it was fried three times over. Wasn't crispy, it was actually hard. In all honesty, I only ate it because I was hungry, but it was scary. Weirdest chicken I've ever eaten. Chicken should be golden brown, crispy, and hot. I mean you serve one thing! It's just chicken. How can you get that wrong? I can say, staff was friendly enough and we didn't wait a long time. But you know you're serving food like this, there is no pride in what you're doing. Sadly, I will never go here again. read more

This is absolutely without question the worst run business in the city of Jacksonville. The place is horrifically nasty and that's the best part. I have never seen a slower operated fast food business in my life!!!! SLOW SLOW SLOW SLOW SLOW and it does not matter if you are the only one in the drive thru. You'll be 25 minutes if you are lucky. If there are 2-3 cars in front of you, forget it. Drive on. It's so slow you'd think they are custom slow cooking each order. When and if you ever get your food, assuming you haven't starved to death, you can forget about your order being correct. It won't be. Just be lucky you ever get served and vow to never return again. read more

I ordered a 10 PC leg and thighs. After the first bite, i knew there was something not right. There was no texture at all . It was soft and mushy. I tried 5 more pieces, and they were all the same . I had to through it all away. What a waste of money. I will never eat here again. Disgusting. read more

Would give 0 stars if I could. Big sign out front says "lobby is open" - Its a Sunday at dinner time - lobby is actually closed, you have to sit in the long drive thru line for garbage food, and service that sucks. Don't get off the highway here if you're hungry. read more

When we come here, we always get the same thing... 8 pieces mixed. The chicken is always hot and fresh. Can't ask for much more than that. It's greasy because it is fried chicken, after all, but yet it's not TOO greasy like some fried chicken can be. The drive-thru lane is always pretty busy no matter the time of day, so we just pop inside to grab the chicken. I can't say if the drive-thru is slow or not, it's just placed in kind of an odd position and we'd rather not deal with it, so going in is the better option for us. Another reviewer stated the restaurant is "very dirty," but this is not the case. Well, I should say this has not been the case since we've been coming here over the course of nearly three years now. The restaurant has always been very clean and the employees are always really friendly and all smiles. In my humble opinion, this is one of the better Church's in the Jacksonville area. read more

Never have chicken when it's busy. 8 cars are waiting for food in the parking lot and there's a full drive thru line. Much attitude from the drive thru attendant read more

The drive thru was super busy so I went inside to order. I was greeted immediately. The front counter guy was nice and even suggested additional items. I ordered tenders , mac and cheese and a dozen biscuits. My food was hot and fresh EVEN after a 30 minute drive . Their biscuits are the best ! read more

Church's Chicken - Baked Mac and cheese - Chicken Wings Near Me - Jacksonville, Florida

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Sat in the drive thru for over 25 minutes for 3 piece tender and a side of coleslaw. The employees were all dragging their feet, texting on their phones, and just completely out of touch with the fact that they were working. I should have went to Popeyes. read more

Went through the drive thru about 9 pm. I never seen so much laziness and no work ethic before. It's astonishing that this place is still open. It seems like all fast food places on Westside has the same attitude working barely doing the minimum and always on the phone demographic. read more

The chicken is good, the mac & cheese is good, but what I really come here for are the fried CHICKEN LIVERS! Oh yes, they cook them to order, so they are always hot and fresh. These are heavily battered and the batter actually sticks to the livers (unlike some other places) but the batter is very light and they aren't greasy. These livers are good sized and cleaned well, no extra fat or gall found. Definitely worth the drive out of my way to get a box of these. One odd thing? They are sold in 8 or 16 count. LOL read more

wont go back. They have boneless wings that are made to order. The lady told me it takes about 5 minutes to make. I had and hour break and this place was right next to my job. 35 minutes late my food was finally done. they seemed to have forgot my order. Needed my receipt and all. I was so made I had to park and go in the place like really??? No one showed they even cared they were just trying to get a waiting customer out the way. I didnt get offered nothing and then go handed busted shrimp sauce too.. WHAhssss NASTY!!! This place needs a make-over. It just look like it stank in there and its not clean or professional looking. If chick-fila can do it you can to. read more

Church's Chicken - Super hot and crispy - Chicken Wings Near Me - Jacksonville, Florida

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Not real pleased, store is very dirty, food was bland lacking flavor and under cooked. Threw the stuff away after trying to get attention of an employee to no avail. read more

I am a big fan of the Church's spicy chicken. I don't get it very often because its a splurge meal in my diet. But every time, I've tried to buy spicy chicken in the past 2 weeks, this location always says they don't have any available and won't be making any more for the day. It doesn't matter what time I went up there, I went various times (6 to be exact. 6 times in 2 weeks trying to get some spicy chicken.) I even called after I left to see if they were making any spicy for the day, after being told in the drive through they wouldn't have any for the rest of the day. BUT when I called, they told me it wouldn't be ready for 2-3 hours. Which is it? Its not there or its gonna take 2-3 hours. (I did call back like 2 and half hours later and they told me that they were out of spicy chicken.) I've emailed corporate about this lack of product and the "run around" when asking when the next batch will be cooked. This place needs to get it together. The franchise owner of this place needs to look into why they won't make any spicy chicken. They've lost not only my patronage, but several others who have wanted the spicy chicken. read more

We order from Church's Chicken at least once a month I always have coupons which is a lot cheaper than the regular price I order five piece Chicken with two sides and two Biscuit for six dollars and I have to order hot peppers yum read more

I just wanted to say, this is the best Church' Chicken EVER!!! i get food for a large group of 40, about every 3 months, its a big order, im always told on the phone i have to pay 1st. Which i totally understand, so im a walk in customer. They never give me grief, attitude, or rudeness . Everyone is just as nice, friendly and helpful as they can be, and for that, i say thank you, and its why i keep returning. The Best Chicken, service every time!!! read more

I was so excited to come here. I haven't had church's chicken since I moved to Florida. Unfortunately my experience wasn't a good one. The restaurant in general was messy with flower everywhere. Our food took a very long time. Then when it did It was incomplete or had the wrong things. The manager was extremely rude about the situation. On something that was their fault. Our end results was her telling us to give back the food. So she could give us a refund and to leave the f*** out of her store. And yes my husband lost him temper. But when he had to go back 4 times because the order was wrong. He's gonna get upset. We were not the only people with this issues. People in front of us. And after us were having the same issues. read more

Staff have attitudes and remind people to wear masks however one of the employees was not wearing a mask. Also ordered 3 chicken sandwiches and all looked like they were made the day before. The meat tasted old and no sauce and pickles were soggy. Had to throw them away. Will never eat there again. read more

This spot has the worst customer service that I have ever seen in all of my years of visiting this location on Normandy Blvd. I waited 30 minutes for an order that was already just sitting there. The manager appeared to be a very young lady with a horrible attitude with the customers that were waiting for so long. I had been coming here for a long time and I definitely will not be returning. All of the other staff seemed to be very kind except for the young manager that didn't seem to know what she was doing but had a very horrible attitude towards the customers. This happened on 1/1/2021 around 5pm. Whomever the manager was at that time, really needs to be retrained on how to deal with customers. read more

I ordered dark got only legs no thighs tasted like it was cooked in old oil and it was cold they forgot my biscuits which is the main reason I went there the 103rd location is way better Normandy should be shut down it was terrible read more

The service was great, and on time, food was good I will order again,I'm at home teleworking and can't get out for lunch so this works for me read more

I've been eating here for years ever since my childhood, the service has been okay but it's what i expected from a fast food chain. Giving 5 stars because i have NEVER been disappointed with the chicken read more

This restaurant is a hot ghetto mess. The staff members are rude and the service is subpar. Every single time I visit this restaurant there is a problem with my order. And whenever, I address the staff about the incorrect order I am meet with an attitude and a lame excuse of " Its not on your receipt". First of all, it should be on the receipt because that is what I ordered, and secondly the receipt is never included with your order, you have to request it. The wait times in the drive thru is extremely long frustrating. After waiting 20-30 minutes for your order, it is almost always wrong. The staff aren't considerate enough to make sure your order is correct, especially after having to wait such a long period of time. I thought surely the service inside the restaurant would be much better. Boy was I wrong, after the cashier take your order, instead of preparing the order, she just stand around waiting for someone else fix it. Aside from the rudeness of the staff and the managers, the restaurant's appearance is just as worse. The environment is dirty and unkempt, have broken machinery and a filthy dinning room area. Needless to say, I still stayed to eat, but not before thoroughly cleaning the table and chairs to dine. Only to witness, the same mistreatment of another customer. The customer questioned them about the timeliness of her order, only to be met with snide remarks and an unprofessional tone. They even gossiped about the client as she walked out the door in the presence of other customers, myself included. The entire experience was embarrassing, stressful and disappointing. My recommendation would be to fire the entire staff and replace them with people who are much more customer oriented, customer friendly and professional. I know nothing much will be done because the restaurant is in an urban area, and we all know what society think of urban areas. I would really like to see some improvement. Clean up the place, try to prepare the order in a timely fashion. Apologize to the customer if the order is wrong and don't allow the cashier to stand around doing nothing while clients wait on their food. read more

we ordered 2 orders of gizzards and ask them to cook them soft , well you could use them as golf balls and i called and was told by manager they cooked them a certain time , it hard to eat the manager was alesia read more