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Chula

5.0 (1 review)
Closed 9:00 am - 3:00 pm

Services - Chula

Haircut

Chula Photos

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4 months ago

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Unique Salon Studio

Unique Salon Studio

(39 reviews)

$$

I was super-nervous to get my first post-COVID haircut after my stylist quit. I am delighted to…read moresay I LOVE my new hair after Candace cut and styled my hair yesterday! She suggested my bob and told me all about each of the products she used to make my hair "just so". I'll certainly be going back in 6 weeks as she suggested. The massages were nice. I could get used to feeling extra pampered.

Amber RUINED my hair. These photos are from the haircut she gave me a week ago. My previous stylist…read moreknew how to create well blended layers, but sadly she moved out of state. In one sitting, Amber destroyed more than a year's worth of perfect haircuts. I have texted her about this (see photo) and her response was "unfortunately there are not many people who can have a cut that is layered, thick and course, well-blended, air-dried, kinked from a ponytail and not freshly brushed and still look great." (My hair had been brushed before I took the photos and had not been in a pony tail, not to mention the fact that previous stylists have been able to make my hair look great.) I asked for a refund. She refused saying I had to give her a chance to "stand by her work" and let her try to fix this. I refused - for obvious reasons. I also discovered that she charged me for my generous (and much regretted) 30% tip based on the cut PLUS merchandise (see photo). When I brought this to her attention she said that's the way SQUARE calculates tips, and if I'd wanted to know how the calculation was being performed I should have asked! I asked her to refund at least the tip since I am clearly not happy. She also refused. So much for standing by your work. Finally after several exchanges she decided to refund only the portion of the tip calculated on the cost of merchandise since there was "some confusion." Luckily I was able to have most of the damage repaired by a competent stylist, though it will take some time for the damage to completely grow out. The stylist who fixed my hair said the cut Amber gave me was "objectively bad," and it looked like she either didn't know what she was doing or didn't care. Either way, buyer beware.

Chula - hair - Updated May 2026

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