If I could give this place a zero, I most definitely would. I had been seeing Elaine for color for 4 months. She messed up my appointment date and asked me to come in a day early. I moved my entire day around to make the appointment work for her, because she said of I came when my appointment was supposed to be scheduled she would be double booked. It normally takes 4 hours to cut and color my hair.... she only allowed for a 2 hour window. Before even leaving the salon, I noticed some areas that were very blotchy, and didn't take, I also noticed she framed my face in a dark auburn color which I didn't like. I went in for highlights and came out looking like half a zebra, & half a cheetah. When I contacted Elaine explaining how deeply saddened and unsatisfied I was, she tried to place her errors and wrong doing on me. Stating that she knew this was going to happen.... ???? Her work is sloppy and very unprofessional. I would recommend staying very far away from this place! I have never felt so unpretty, and so low in my life. I'm an understanding person, I know people make mistakes, and when I contacted her to make this error right. She made me feel like I wasn't at all a priority, and like she is more concerned with making a dollar. I believe a good stylist will own up to their mistakes and try to correct them. Elaine did the complete opposite. I asked her if she could please make time for me early morning (basically my original appointment) the following day or at least within a 24hrs time frame. Elaine started mocking me and became childish stating to be at her shop at 5am. When I requested a refund of my money (so that I may have my hair corrected by a professional) and my $35 tip, and my $27 dollar product of Chi heat protectant she recommended; she stated all sales are final and she doesn't give refunds. Be careful reading the reviews below as I believe some of these reviews could be from friends and family. I have never in my life met someone so rude and unprofessional in my life. I hope this app allows me to post pictures of her work, as I have several and as you can see in the photos she does not take pride in her work, may not even know what she is doing, and is extremely sloppy. I'm heartbroken anyone could treat another human being with such disrespect and disregard. Elaine rushed me out of the door, explaining she had other clients, while also tending to other clients while I was under the dryer....I will say this... I give her credit for not being a theif. She had her sister call and leave me a message to pick up the product I ordered from her. When I went to pick it up I asked for a receipt, to which Elaine replied "I don't give receipts." So I asked for a hand written receipt. As she was writing out the receipt, she felt the need to tell me that "this will be our last interaction." To which I repied "Of course, by my choice, I made that descision the day you messed up my hair." As I walked out the front door she proceeded to scream and yell profanities at me and my 2 young children, while there were clients in the shop! I smiled and laughed and continued to peacefully walk away and not participate in her childish ways. read more