Mel B.

Came by at noon on our last day of our vacation. Since we frequently Chuck E. Cheese in San Diego, I wanted to check out VA Beach's Chuck E. Cheese. I only saw 1 worker working behind the counter when we came. She was working the register and prize counter. She was on the phone and I can hear her making arrangements for a party. She did say she was going to be with us in a moment. When she did help us, she was very friendly and had awesome customer service. She reminded me to download the app for extra points. She had awesome customer service. Thanks, Arianna. The place was very clean and I believe all the games were working. Since my kid is o. His fall break and we were on vacation, we pretty much had the place to ourselves. I think there were 4 other kids here today. This is the cleanest and best Chuck E. Cheese my son and I have been to. Very clean, great customer service and an overall good time for my son. We didn't get a chance to eat, but I'm sure food is great too!

Trish K.

Look- it'll never be as amazing as when I was a kid because that show can't be beat- or REAL tickets or REAL tokens going into a machine but that's the past an we can't go back, right??? So, look to the future with this place! They just deep cleaned this place and put new games and rides in for the kiddos. I'm NOT kidding. It's better spaced with more things for the kids to do. Food wasn't bad. More options. Salad bar is BACK. Look- you can now drink beer and wine here so what more could you want? Get the wrist band and play games like the party animal you are!!! Vegetarian options. Obviously, a kid's menu, it's the CHEESE. take your kids, let them run around. do some work on the free wifi and let your kid be a kid!!!

Christa C.

Chuck E. Cheese has changed quite a bit since I was a kid in the 90s and I'm sure they've had to make lots of changes post pandemic. I will tell you this enough, I was very impressed by the level of cleanliness of this location. I brought my son who is a first timer to Chuck E. Cheese's and he had the time of his life!! We visited at opening time. Around 10am on a Friday. We were greeted by Jamie who was absolutely amazing our entire visit. She was so helpful helping us navigate the card machine as well as the menu. She even encouraged me to take advantage of the app on my phone too. 500 free e-tickets just for joining the rewards program! There were more than enough games and rides to choose from. I immediately noticed that they no longer have the creepy mechanical puppets on stage that they had here when I was a child lol that's a good thing. I used to be terrified of the gorilla lol The pizza was just as yummy as I remembered it!! Omg!! They serve Pepsi products and there's also a salad bar. There are plenty of hand sanitizing stations throughout, which is a plus. No playground/ball pit like they had back in the day. I'm guessing due to the amount of germs those things can hold. I totally get it though. We will definitely be back in the future. We have left over tickets to redeem and plus, we just really enjoyed ourselves today. Great job, Chuck!

Tammy V.

Nice Chuck E Cheese! We went on a Tuesday shortly after opening. Pizza was good, salad bar stocked and fresh! There were a few games that did not work and the sketch/photo machine printed blurry pictures which is a bummer because its one of our favorite things to do every time we go to a Chuck E Cheese, we are new to the area from California and frequent CEC establishments often and always grab a sketch/photo. The folks working were nice as well. Overall a good time.

Amanda S.

So let me start by saying it had been a few years since I have step foot into a Chuck E. Cheese establishment. I had never really been a huge fan of the mouse nor the chaos. However, I'm a mom and well kids inevitably love the place. With a now one year old, I wanted to give it a shot. I knew he would enjoy the lights and sounds. I was surprisingly impressed with our visit. It was a Friday afternoon and with summer I expected it to be busy. There was a crowd but it was a good size and allowed for us to make our way through the arcade easily. The way everything works was different than I remembered. It reminds me of Dave and busters point cards now. All games are 1 point with the exception of two or three. You swipe a card that had points loaded and a balance will present itself. The games are all about the same that I remember but still fun for the kids. Everything seemed as clean as it could be for a kids play area/restaurant. I wish they would up their prizes but for the experience and leaving with a little souvenir makes for a good well worthy trip. Will definitely come back, maybe not a lot but definitely open to visiting here and there.

Shebly K.

As always so much fun for the kids! If you take a large group it can be pretty pricey. We have noticed this location is way better when it comes to the safety for children and checking for the numbers!! Due to covid it used to be the employees had to take a picture with your children. And you had to show in your way out. As of August 2021 it is back to the invisible stamp. Which they made sure everyone received one and to check on the way out. The last time we went to the one at Sam's circle in Chesapeake nobody was standing by the door. Good job VA beach! The prices and food menu is located right in the front. We like that they went away with the coins and went to a reloadable card. Which your points/tickets are added to. It's so much more convenient. You also get one pause which is perfect if you are choosing to eat. The salad bar is back. We always order the #5 which is two large pizzas 6 drinks and a chocolate chip cookie pie. The pizza is always good with decent flavors. It was pretty greasy though. As an adult I don't find the chocolate pie very good but all the children love it! Plenty of games to play for children and parents! We played for a hour and half and nobody ever got board!! Our highest points was 900 pretty good for the time given! It's definitely a good fun place for the family with young children!

Drew P.

This Chuck E. Cheese's is located along Lynnhaven Pkwy and not too far from Lynnhaven Mall. The place is easily seen from Lynnhaven Pkwy. There is plenty of parking available on site. When you first come in, if you come in with any kids, be prepared to have your hand stamped, as well as your kid(s). This is a security measure to avoid kids going outside of the place on their own. The host at the entrance as to unlock the gate (electronically) to get out. There are plenty of game areas in the place. At the back, there is an area for a show for birthday parties and such, along with a ticket blaster. My visit (first time) was on March 23, 2018. The reason for the visit was due to my niece's school (Ocean Lakes Elementary) having a fundraiser night for the school. Once you come inside, there is an area where you can order food and drinks. The primary food here is definitely pizza. A pizza was ordered and used a coupon in the process. I ended up getting a pepperoni pizza with Alfredo sauce instead of the tomato base, At that time, I wasn't sure what to expect with the pizza since I hadn't had it here before. After finding a table to sit at, we just waited for the pizza to be ready. Once the pizza was ready, it was picked up and brought back to the table. I went up to the front area to get the red peppers and extra cheese to sprinkle on the pizza. I wasn't expecting much from the pizza, but I was quite surprised. The pizza was actually quite good. It was so good that I'd consider coming in again in the future just to get some pizza here as a carry out. Once the pizza was done, it was time for my niece to go play games throughout the place. Looking at some of the games there remind me of the past, as I remember playing some of them when I was a kid. They also have some newer games that adapt to today's technology as well. She had a great time playing the games. Overall, this was a good experience and was better than what I thought I'd might expect before coming here. The pizza was definitely a highlight and there are plenty of games for the kids. I wouldn't come in to stay necessarily if you come in with no kids though.

N. J.

Fun, fun, fun!!! The kids never get tired of this place. This location has the game cards instead of the tokens. The pizza is super tasty, and the cakes are moist. I would recommend a party at this location.

J David H.

Our family has been fans of Chuck E Cheese for years. However, with the kids somewhat older we only get a visit, or two a year now. The value for games is much better than local competitors, but is scaled more to a younger audience. There has also been recent changes in corporate attitude toward service and upgrades in food that may have the family come back if you have been strangers. The Lynnhaven location has been our go to for years. Probably four years ago they under went an expansion of dining room and games. During this time they upgraded most, possibly all the games on the floor. This store has the distinction of having a super great guy that runs maintenance on the machines and doubles as a runner for food. The machines are kept in top notch condition and they man doing the work is a really nice guy. We have never been fans of the brand on weekend when crowds and parties are nuts. Our goal is usually weekday mornings when they open.There is typically no one around and it builds around noon, but still not busy like weekends. On my most recent visit I found the lot and sidewalks clear of debris as well as the interior was completely prepared for the day too! On our most recent visit when coming in to get your hand stamped for your party the young female staffer was polite and friendly. When getting tokens and food the woman at the counter was terrific, helpful and smiled the entire transaction. I never go to the palace without coupons, they always have them. So look them up on your smart phone and show them. They have a bar code but did not even need to scan it. The best deal for tokens is $20 for 100 and that will usually last my two easily an hour, or more. During the hour, or so my kids has a great time. All machines worked including the ticket feeders that prints out points. At other location the feeders seemed to be troublesome and not enough of them. This store has several machines to turn in tickets and it would probably only be an issue on waiting of course on weekends. My son found the machine that delivered the most tickets is "Fantasy Jump", but be prepared it is exhausting and not as easy as you may think. Our family favorite game is the ski ball. You can really score on tickets if you can hit the 10k hole. A total score of 42k nets you 100 tickets. The "Deal, or no Deal is also a fun one they enjoy. We have not had a Chuck E Cheese party, or attended a party in years. However, the kids loved it when we did and the value is great! Chuck E is guaranteed to come out too! But even if your not at a party Chuck will come out and did our our most recent visit twice in our two hour stay. The churro's new to the food line up were served with a caramel sauce and a white chocolate sauce, both tasty. Without the sauce not so good. However, they were brought out timely and the runner was friendly. The manager did make his way over and reminded us a survey to complete to get free tickets. The counter person mentioned the same survey. They are really wanting feedback. At the end with the kids tickets they were hoping to get cotton candy, but they were out which was a bummer. We have been saving points for years so I guess it was not all bad to put them all in the kitty. The kids elected to get ice-cream out of the machine that had not been activated in our last few visits a year ago. The price ranges from $1-$2. I think the value for our family is better than other game places. I did not try the expanded menu so I cannot comment. For 12&U kids which is there target audience Chuck E Cheese works well. Unsure when we will return, but I would recommend.

Michael D.

I felt strongly compelled to write this review because today more than ever, businesses that demonstrate any level of competence and professionalism, let alone those that exceed expectations NEED to be celebrated, as they are very few and far between. In fact, I'm surprised that any still exist. A little background: Three of my four kids were invited to a birthday party at this location today, and from the minute we received the invitation, I started dreading it and spent far too much time and effort trying to concoct a believable excuse to get out of it. Now, to be fair, I've been a father of four long enough to know that I'd rather chew tin foil in a crowded DMV than spend a weekend day at another kid's birthday party. To make this particular invitation worse, as someone who grew up in the 80s, I have fond memories of Chuck E Cheese. However, those memories translated into stressed-out parent evoke latent images of a dark, dingy underground children's rave where every surface is smeared with the greasy fingerprints of untold numbers of unsupervised kids tearing through the place like they had flakka for lunch. Unfortunately, to my utter disappointment, I found out that we were one of two families who were invited, which meant that our absence would have meant a reduction in this adorable little birthday girl's guest list by 50%. It was immediately apparent that this bullet was one I would not have the luxury of dodging and so I prepared myself to catch it straight to the face. Continued in photo screenshots...

Pravash M.

"Where a kid can be a kid" UNLESS they're freaked out by a big costumed Rat and his scary animatronic pals. That was me, 36 years ago, and my nephew at his (un)happy birthday party on Saturday that I attended with my sons. Place was at capacity, 'crawling' with patrons packed in 'like rats.' Large overflow parking lot in rear was full. Despite the noise and natural challenges of moving around, the facility was decently clean, security was tight and staff members were present/visible (and fairly courteous). Kudos to corporate trainers and location management for teaching/maintaining a service oriented culture, especially in the midst of weekend controlled chaos. Seriously, you couldn't pay me enough to work there! Be prepared to stop at "Kid Check" upon entry to receive a unique UV wrist stamp # for you and your children. They will check ALL children trying to exit to make sure there's an accompanying adult match. As a Dad, you'll never need to apologize for having security measures. If you enter stag and say you're with a party, you're asked the name of the birthday child before access is granted. Party packages range from $15-$25 per child and include 2 slices of pizza and a card with varying amounts of play points (replaced token system). Can be booked online, which is cool. You CAN opt to bring in dessert from outside the venue! (We brought the round Chocolate cake from Costco, best $17 money can buy!). Your party host will take care of cutting/serving. Jose, our staff host, brought his exuberant high energy personality to the party, trying to make the 2 hour window SEEM special. Threatening that cause was 11 OTHER PARTIES happening at the same time, in the SAME CRAMPED SPACE, with 1 neighboring party sharing Jose. With that many moving parts, it's logistically impossible to not feel like you're being hurried/cycled through, then booted to make room for the next churn. We were on the end near the ticket blaster which SUCKED, to say it mildly. Every vip using the machine (12+) encroached and invaded our already packed party space. #PhotoBombedToTheMax. After the hosts' build up, Chuck E came out to lead celebratory song/dance; he ran right by our table and my nephew went bananas, in a bad way - as in split! I've been there buddy, 36 years ago! (After the fact, I'm laughing a little bit as I type this...I can't help it!). In the end, you make the most of the place, playing games with kids to earn tickets that can be exchanged for cheap oriental trading quality prizes. It doesn't make economic sense but definitely lends to a better than average time with family/friends..."look out, there's the big Rat!"

Sharon T.

What has happened to this Chuck E. Cheese's? I feel they are spiraling downhill. I've had my kids birthday at this location perhaps 3 times. Last time I was here was 3 years ago. I guess times has changed. I don't think I would throw my kid's birthday party here because I feel like they make it nearly impossible for u to win tickets here and these tokens can get pricey after a while. I was really sad that they removed the helicopter ride and the Ferris wheel. They also took away the climbing play area with the tunnels that my kids loved playing in. The clown shooter game is gone too. We were really disappointed to see that the fun classic games had been replaced. If u are hoping to be the lucky winner to hit a jackpot on the games the most tickets u could get were 50. They do have some good deals on the food. They have a $6.95 lunch buffet and children under 2 eat free. The food packages are ok. I felt u get ripped off buying tokens from the machine. If u spend $30 dollars it would be $0.25 a token making out 120 tokens but if u spend $10 worth on tokens you only receive 30 tokens. I never remember having to spend more than 25cents a token. Sadly, we can't just put quarters in the machine and get a token anymore. Money is business and times sure has changed. My kids still enjoyed, the prizes they got were a joke but the fact that they had fun made all the difference. I did hate that some parents weren't watching their kids. Some irritating little kid kept following us trying to take over my kids games half of the time. I had to tell him to stop bothering my kids on numerous occasions and told him that he needed to ask his parents to give him tokens to play a game elsewhere. Was a excited about the food. Meh, not really.. I mean they started adding stuffed crust pizza to the menu for an additional $2 but I didn't go for it. I had the all I can eat salad bar. Wasn't to exciting because I had to pick around at some of the wilted lettuce and spinach, knowing that I was not eating anything really fresh at the salad bar. I understand for the kids, pizza is and they will gravitate to loving pizza even though it's greasy and a little hard like cardboard. We can't complain though, the service was really good. The server who served us also was in charge of games. He was really nice. He gave us a way to earn extra tokens by answering some trivia questions on the back of our table number card. He made sure we were completely satisfied. All in all. I hope they do more to this Chuck E. Cheese location because of the competition in the area. Now that their is funville, the bounce house and sky zone in the Virginia Beach area... party planning has various other options to choose from.

Jason P.

This review might be a little cheesy, but bare with me and don't be so quick to chuck it out! Soooo... I'm a big kid by all standards. I love arcade games, pizza, people in furry mouse suits, and skee-ball (which for some reason is one of my greatest talents... go figure). Not many places combine all of these super-fun things into one place while still maintaining a family atmosphere as well as Chuck E. Cheese's... unless you count sketchy back-alley clubs in shadowy ghettos; then again the fur-suits there are a bit more revealing. Moving on... I came here a few months back in search of something to do with my visiting niece - not that I needed an excuse to be here. The location itself is very close to Lynnhaven Mall and can be seen from the main drag should you get lost - although it is accessed by a side-street. Parking is adequate but it could potentially become cramped if large crowds show up for birthday parties, etc. You are "stamped" upon entry - along with any and all children. This is a GREAT security feature as you can't simply walk in and walk back out again without the greeter matching up your stamp to the children/others in your party. In a sense, you can show up and relax while your kids have fun, knowing that Johnny Sketchy-pants isn't gonna come in a snatch up little Suzy. No really, good show Mr. Chuck Cheese - I've worked in security before on several levels, and their system is fairly solid. Once you're in and stamped, your sensory overload experience can begin! As a child, I think I'd be in heaven - the amount of games, flashing lights, and humorous prizes would definitely make me annoy my parents for more tokens than I could ever spend! As an adult, I immediately began to feel my wallet become lighter. This place isn't cheap - but, then again, it's hard to place a price on family-fun in a safe environment. If I recall correctly, I spent around $60.00 for pizza, drinks, and a small fortunate of shiny little game-tokens. That bought us roughly 1.5-2 hours worth of enjoyment - $30 an hour is acceptable. There's are a good amount of tables to sit and enjoy your food - all of them have a fairly solid line-of-sight to the gaming area. The environment was clean, the food came out fast (yet felt like a marginal offering compared to the price - i.e., less quality than standard chains), and they were kind and quick to assist us when our order was wrong - I don't mind mistakes as long as they're rectified. The salad bar could use a little work, but then again this is a pizza joint for kids - and most kids aren't vegan. Overall, this is a good place to go as an adult and a great place to go as a kid - remember, that's whom your going for after all! Tweak the food a bit, keep an additional employee on the floor in the gaming area, and update the arcade to a more modern selection and this would definitely be a Five Star location!