I had my son's first birthday party at Chuck E Cheese today. I had 3 separate parties at the same location for all of my children. Normally I have a pleasant and accommodating experience this time in particular I had one of the worst customer experiences ever. The host came up to me and began with attitude re-taking the order I already placed on Wednesday when I stopped in to drop off decorations. I handled her with grace because this was my son's special day. She then put in my order. My guests began to arrive and I did not see my host. I went to place an additional order for the 15 adults I was hosting at the party. We returned to the party area and I went to the kitchen to pick up the food for my adult guests. I asked about the order for the children and she said it was coming up. I heard the announcement for food on the loud speaker so I gathered the additional children who were not at the table. When I returned to the table the host served three pieces of pizza and then walked away. I then asked the rest of the kids what they wanted to eat as one of my other guests helped with the remaining food service. I went in the kitchen to grab the large order of wings and an additional BBQ chicken pie and saw the manager and hosts bringing out Dippin Dots while the pizza and food was still being served. That was at 3:30 my party started at 3 to 5. I was then told that everything is on a time limit and the ice cream cannot be served with the cake and cupcakes. Again I handled them with grace. The children went and enjoyed the festivities. I walked back to see another child in the ticket blaster. I then asked an associate to please grab my host so we could go next. The host arrived and my sister asked if she was having a bad day just because of her demeanor and poor customer service. She then said that she has had a problem all day with our party and that she was sick of "You People" telling her what to do. I then asked if I could speak to her manager. While she proceeded to argue with my sister and other guests. The manager approached and was immediately on the defense. Before I even said a few words she stated that she was the BEST HOST she had...We exchanged words and she dismissed every claim against the host. I then asked for her card and she told me that she ran the place. My cake was never cut and the host never returned for the remainder of the party. The manager gave me the bill and we gave the rude host a $30 tip. Horrible service!!!!!! read more

Chuck E. Cheese - Pizza Near Me - Dickson City, Pennsylvania

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We took our daughter here for her first time (2.5 years old). We bought 60 minutes of play- I loved having multiple options (minutes vs points) to choose from - we preferred minutes so we didn't need to think about how many points were remaining. Although I liked having the cup of coins, it was nice not to keep track of tickets, etc. The staff was very friendly- shout out to Sierra who made everything seamless and explained the different packages available. On top of it, this location is so clean!! Based off this visit we will probably get a package and make this location our primary one- we may even book her 3rd birthday party there! Great job everyone, thanks for a fun afternoon! read more

Great customer service, friendly n we had lots of fun plus we enjoyed the free refills too read more

Chuck E. Cheese - Chuck E n my daughter - Pizza Near Me - Dickson City, Pennsylvania

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Always love coming here! The place is kept clean and the staff is always polite and helpful! I miss the tokens and the tickets spitting out, but it is what it is. The pizza is very good and games are fun! I am always a winner with my kids when I bring them here! read more

I ordered from GrubHub. I didn't know it was Chuck e cheese wings . It was horrible not even all the way done.

I am the regional manager at a Scranton paper distributor. My job is very hectic, sometimes I have to speak with unhappy customers, cooperate managers, my mom won't call me back because she's on vacation and apparently her happiness is more important than mine. Sometimes even my own employees can be selfish. Your employees are supposed to be like family and when they're too busy hanging out with their kids or celebrating anniversaries with their wives, I mean, what's so special about a 6 year anniversary? I've been going to the same improv class for 6 years and nobody threw me a party. They just lock the doors and change class times without telling me. So, when my own employees either forget my birthday or knit me a stupid oven mitt as a present when I emailed everyone months ahead of time with a list of things that I would actually like to get for my birthday, I want to go someplace whimsical, someplace magical. Since nobody got me the magician set I wanted. I don't ask for much. That magical place i chose was Chuck E. Cheese, where everyone knows it's my birthday. At least they always did in Olyphant. Till last year when I was told that my happiness was "bothering" the other birthday boys and one girl I think, and their families and I would no longer be permitted to celebrate there so I went to Dickson to begin my tradition anew. Not 10 minutes after I had gotten there was I informed that I couldn't wear shoes in the ball pit. I had a deal with Doug, the manager in Olyphant, that I was allowed to wear my shoes because I'm embarrassed about my toenail discoloration and the medication didn't work as long as I helped close the store down at night so all the employees can get off early because it's usually a school night. Then I was told that I "suck" at the short hoops basketball game by a rather rude 10-15 year old, it's hard to tell with them, although he may be right they're always good at basketball. Also he was intimidating me, asking why I was wearing a suit to the Chuck E. Cheese and when I loudly proclaimed " BECAUSE ITS MY SPECIAL DAY AND I DESERVE TO BE LOVED!!" his rather large father or uncle or cousin or brother approached me and was so angry, that I barely understood a word he said but I'm pretty sure it was something along the lines of " please distance yourself from this child or there will be physical consequences. Everyone was watching videos and I heard one of the mothers whisper something about me being pathetic. This all occurred while staff stood by and did nothing, not even when someone stole my shoes. Also, the prizes there suck, I mean, 100 tickets for one plastic slinky? I can buy 500 of them for $30, Which I did the next day on Amazon. And no one made fun of me for it. So, in short if you want to have all your birthday wishes come true, don't come here, you only turn 43 once. Don't waste it here. read more

Awesome, fun, great staff, food even taste better! All the games were fully functional. The girl at the prize counter, awesome! The salad bar so clean and organized! read more

Childhood memories, along with fun games, shows, rides, prizes, and other food aside from their fine looking pizza, as well as a fun filled mouse who's like Mickey Mouse if you can mix him up with rock and roll and a cool 2000s feel read more

Me and my friend are both 20 years old and love going to Chuck E. Cheese's because we're total kids at heart. However during this past visit whenever we needed assistance no one knew what they were saying or gave us answers that made no sense. We needed help with our tickets and getting a drink and it took 10 min just for someone to show up and assist us even though they saw us standing there. read more

Understaffed on a Saturday. Took about 10 mins. to pay my bill (birthday party). They had a brand new employee assigned to our birthday party on a Saturday which made little sense to me. I'm supposed to just show up, not do most of the work. read more