So Cascade Management has acquired landlord ownership over some other affordable housing complexes,…read moreand I am a tenant of one of those new locations. Let's just say, that things with them have not started off on the right footing, because although we received a notice from them, about the acquisition, the notice was given on the exact last day of June this year, June 30th, with rent becoming due on July 1st, the next day. Their notice was extremely vague when it discussed rent payment requirements, such what who we needed to make the deposites payable to, and what other pieces of information us tenants were expected to include on that deposite, but nothing was found anywhere in the notice about where we needed to drop or mail rent to. It only described that "if our unit complex had a designated drop box for rent and work maintenance requests, we could use that. At my unit, I was made aware of no such designated location. But after a long time of trying to contact their new locations office, and absolutely just getting cricket noises as a tangible response, I called their Portland location to where I was finally able to make break through with that issue, eventually resolving it, and hoping nothing else would become problematic. Well since that took place in July, last month, as August came rolling around; I'm finding myself to have another issue with Cascade management, that really didn't need to be as problematic as it is now.
I turned in my August rent check on August 1st, at their new designated "Main office location, and have daily since then, been monitoring my bank account to see when my rent check gets taken out, just to give me comfort that it's all been accurately received and dealt with. Welp with checking that, I see that rent has not been withdrawn from my account, even though I delivered the check on August 1st, with it now being August 13th and nothing reflecting rent has shown up on my account. I made sure that no mistakes where made with writing the check out, as well as verifying the accurate nature of the corresponding account and routing numbers tied to my account, to which they've shown themselves to be correct and valid. I didn't leave out any spaces that needed fill ins on the check. So I verified everything I could on my end of the rent check.
Now, with everything I mentioned just now, I also made several consecutive attempts to reach out to Cascade Management, both their Portland location and their new office location and the corresponding phone and email information. Moreover, I contacted Jamie (August 1st, 4th & 10th) the portfolio manager and Kim (August 8th & 10th), as well as Cascades Corporate email (August 10th), via multiple emails. In addition to that, I called their Portland location, using their corresponding phone number (August 6th & 10th). All of this because I have been trying to make sure that no issue has been occurring with my rent payments. I want to make sure that everything went through as they should. I know that the reachout attempts I did, may be excessive, but I want to make sure that there hasn't been any rent payment issues. Out of all the contact attempts I have made tirelessly, the only people who gave me any sense of a response, we're the operators who answered when I called the Portland Location. Even though they couldn't be the same people to help give clear responses to my rent questions, I told them I wanted to make sure that there's been no issues, and they haven't been authorized to be able to help specifically with that concern or type of concern. They told me they would elevate this up to Management, the team of whom I've already reached out to via email, and have heard nothing back from.
I feel so ignored right now... and over something that should be fucking easy to receive a response for, such as: Yes there's been issue from your rent payment, or no there hasn't been any issues, or something.... I just need a simple response that could say whether or not I need to fix that issue or not. And every single fucking day that no response is given to me via phone or email, is another day to which I worry about the possibility of receiving an eviction notice. If that later thing happens, this is something I will directly take them to court over. Because I will show all the logs I have about all my attempts I've made, to reach out to them about fucking RENT CONCERNS, that they've chosen to ignore.