If zero stars were permitted, I would give it zero. I have been to Chopstix a few times in Seaside 2 years ago and I really like the low prices and the tasty food. Once the Monterey location opened up, I was very excited to go since it was closer to where I live.
As I use to come in bi-weekly with my friends and co-workers, we all noticed that the food was beginning to go down hill, and the rude people who work there. First of all when you walk into this small place, no one greets you. You pretty much see a bunch of teenagers who I guess are suppose to be the waitresses/waiters. They stand behind the counter and literally turn their backs so they don't have to help you. I have ordered for take out as well as sat in to eat, and every single time I go, I experience the same thing, or worse.
Today has been the worst. I justified going back due to the low prices, but after ordering a messy "combination" sandwich (which is not authentic due to poor hiring of cooking chefs in the back kitchen) and a boba drink that was suppose to be a slush (turned out they surprised me with a "tea" (mainly just water and syrup with a BUG in it, I have decided today was the death of my business to Chopstix.
I had an order for pick up and the nice kid over the phone said that they do not have strawberry flavor for the boba drinks today. Once I pick up my order, she gave me one rainbow slush and a tea. I didn't order a tea. I ordered a pom slush. But I am not willing to wait (shame on me, wtf was I thinking ordering fr here again, they ALWAYS mess up). Also on the cash register there was list of items they were out for the day. 1. Taro 2. Strawberry 3. Straws. and so on. Shouldn't there be a weekly order of short supplies put in or don't they have a system of ordering? This isn't rocket science, and it def feels like whatever they have is what we can order. If not, then its not their problem.
I once told Mikey the owner of a bad experience I had while he was away one Saturday. I didn't expect an apology, but at least the curiosity of the owner asking what happened while he was away from his business. This little ignorant man paid no attention and dismissed my comment. He mentioned he did not like running a business (then why would you run one??). In fact there were two occasions when customers just walked out due to your lack of customer service. If Hells kitchen could come in and tear you another hole, it would be delightful to see.
I advise that he sells the business, since this is not his forte or hire a professional manager instead of having these little teenie bopper kids running around with my food that is obviously not handled correctly (due to my surprise bug friend in my drink). Please for the love of god, teach the people in the kitchen how to make a banh mi right. You put vietnamese food to shame.
As for your boba, I admit one thing: one slush always tastes the same (thank god, there is one thing you can't mess up on) is the rainbow slush. There are 3 colors of syrup, YAY! and you put the boba jelly in, another YAY! Wait...I even take that back, today you didn't have the strawberry syrup-okay well for most of the time I guess you can consider that they get the rainbow slush right...?
So if you are interested in watching a circus, this place would be it. Watch the kids walk around like chickens with their heads cut off and you will def see what I'm talking about. And look at your food carefully, and consider yourself lucky if you don't smell the sewer system right in front of the entrance door. Good luck! read more