If I could, I'd give this place ZERO stars for a number of reasons.
On my initial visit, I came here before dinner time and decided on the regular size poke bowl $10.50 which included 3 proteins, base, side, sauce and toppings. The size of the bowl was clearly smaller than the other poke places I've tried throughout the West Coast. It was obvious the owners were purposely using a smaller container to restrict the amount per serving. I found it to be insulting.
For the base, you can select from white rice, sushi rice, brown rice or salad. My bowl had the half salad and sushi rice which was a poorly executed given the delicate flavors it is known for.
From the protein choices, I picked two servings of the salmon and one of the tunas. These cuts could have fooled me because the tuna did not have a fresh flavor and the quantity was very skimpy.
They did a good job of adding your bill quickly by charging extra for crabmeat, avocado, masago and seaweed salad. The young guy who helped me didn't seem too eager to help either.
What's so odd is these bowls are usually filling but when I finished it here and was still hungry. Because of the lack of food, I was very troubled and decided not to return because I did not think it justified the cost, quality and the amount of food.
But .... it doesn't stop here.
Since I decided that I would never to eat here again, I came back to try their boba milk tea on a different day, and that was the worst experience ever.
The boba drinks has it's own ordering counter and other people and myself stood in line waiting to place our order. A female employee from PokeMee had to run over and take all of our orders and then return back. It lead to only one girl who was making the drinks. When I finally got up to order my large rose milk tea $5.26, I had a couple questions and the staff was clueless on all her drinks. She had to ask the other staff who didn't speak English and at that point I knew this was going down hill very quickly.
After waiting over 20 minutes, the drink was no where in sight and the people in front of me who were waiting didn't get their drinks either. At that point, my time was lost and I went to the poke cashier and asked for a refund. He shrugged his shoulders as if I was speaking a different language. Another girl stepped in to assist with the drinks which they should have done way earlier. I asked for a refund and instead she asked if I would prefer to upsize my drink. I declined because I didn't think it was fair for me to get my drink before the others who were ahead of me and insisted on my refund. She said her manager wasn't around and couldn't authorize a $5.26 refund. You're kidding me?? Finally, the manager walks in and I requested my refund due to the poor service and basically wasting my time for a drink that was nowhere insight.
He said his staff are students and it's finals time so he needs to hire more people. Okay, I'm totally for employing students because I was once a student myself but running a business you need to cover all your bases and that means having a sense of quality control.
Disappointing from first to last experience. Small bowl size, stingy protein servings, extra costs, staff not able to converse with diners left a horrible taste in my mouth. read more