Both visits, prompt, efficient, professional, knowledgeable. Worked extra on a stubborn AC fan…read more Fair price and knew exactly what was wrong. Definitely going to be a repeat customer.

I can't say enough good things about Doug and Holm Heating & Cooling. I've used Doug before and…read morehave always been happy with his work, but this latest experience really showed the kind of customer service he provides. Our AC stopped cooling over the holiday weekend, so I sent Doug a text hoping I could get on his schedule after the holiday. He responded within minutes. After already working a long installation that day, Doug came to our house on Sunday at 6:00 PM because he wanted to make sure we had our AC back up and running. He quickly diagnosed the problem, had the part he needed right on his truck, and got everything working again that evening. I was honestly shocked that he was willing to come out that late on a Sunday--especially on a holiday weekend and after already putting in a full day. The fact that this level of customer service still exists is pretty incredible. Doug is knowledgeable, dependable, fair, and genuinely cares about taking care of his customers. As a repeat customer, experiences like this are exactly why I continue to call him and recommend him to others. I haven't contributed to Yelp in a long time, but logged back on just to share this experience. If you're in the area and need HVAC service, save Holm Heating & Cooling's information. Doug is the kind of person you want to have in your contacts when you need help. Highly recommend!

We have been using 919 Fix my A/C for years now since we moved into our home. We tried other…read morecompanies and they do not compare to the price, professionalism, efficiency, and knowledge of this company. Miles has been the tech each time we schedule a check-up or repair. He is friendly, respectful, and communicates well. He clearly informs us of his findings, recommendations, and potential costs. Occasionally he even relays the information again (to my husband via phone if he is not present) and answers all of our questions. He is patient as we make a decision and always resolves the issue. We are thankful to have found this company and are appreciative to Miles for all his help these past few years. Overall, we have positive experiences with this company and recommend them to others!

They do NOT do a comprehensive review of your system and then come to you with a list of issues to…read moreaddress with a total cost. What they do is they find one thing. Charge you to fix it. Then, find another and charge you to fix it. Then another and another. Total rip off. My tech did not do the easiest check first. Which was check the coolant level. That is where you should start fist. However, he found capacitors and such to be replaced first. I paid $1,500 to have things fixed only to find I had a failed evaporator coil that should have been noticed from the VERY BEGINNING and wasn't. The tech, Santos, should have seen that I had a failed, rusted evaporater coil, when he installed the fist capacitor. It was obvious that was where the coolant leak would have been. We will get that part later. Be careful doing business with this company. Demand a FULL comprehensive review BEFORE paying for anything. Make them list out EVERY THING they found wrong before making any decision. I was strung along in a desperate situation and taken advantage of. When I asked for a refund I only got $350 back. I understand I had a coolant leak. I was not informed of that until AFTER I spent nearly $700 on two capacitors (that costs about $50 for both parts!). It was very convenient that Santos missed the rusted out evaporator coil when he was working on the FIRST capacitor. When the manager came to my house when I made my first complaint he stated, "Santos was a more junior tech and to chalk this up as a learning experience for Santos." That was an expensive learning experience that I paid for. The manager was Miles. The owner JD was not very helpful. JD accused me of playing "Monday morning quarterback" and also backed out of coming to my house to see what had happened. He had Miles come in his place last minute. I suspect that is because he knew his tech was in the wrong and he chickened out meeting me face to face in my home where I was scammed. Do not do business with this company. They will string you along and take your money. This would be a different story IF, and I mean IF, the tech had done a comprehensive review of my system and came back and said I found the following issues and it will cost $1,500 to fix and the fix may be temporary as there is a leak. What happened was we replaced one capacitor and had to agree to pay for it to move forward. Then another bad capacitor was found and had to agree to pay for that to move forward and THEN the coolant was low and had to pay nearly $500 for that to be replaced and had to agree to that and then had to pay for "Stopleak" to be administered. To add insult to injury the the tech, Santos, then had the balls to ask me to pay $250 for a leak check to find the leak AFTER I just put the coolant in and stop leak in. That seemed like a waste of MORE money since I have now, already, put in the coolant. Total scam. Beware!

I have used them in the past 5 years in three occasions for replacement of AC and furnace. The…read moreowner was here about 3 months ago to look at the system and determine why the filters were black. His diagnosis was that candles were being burnt but he said if the problem continues call me and I will send a tech to look at the coil. Today they sent Norm to check the coil and to determine why the filters are turning black. The coil is squeaky clean and the theory is that they are still burning candles, have verified that candle burning is still going on. The recommendation is to clean ducts next spring or sooner if the problem persists. Good job done by a friendly tech, my only quibble was that the lady on the phone told me the tech would be there between 9 and 9:30 and she had actually allocated me in a four hour window between 9 and 1. I wasted 45 minutes waiting and had to drive back home. Scheduling needs a slap in the hand

Do not think of using this company. They came out on two different occasions and were not able to…read morefix our air conditioning after taking a week for us to get an appointment, and then still charged us. After the two appointments, we hired someone else and he was able to fix the problem immediately. Additionally, they were extremely late to the second appointment and when I called to check to see if they were still coming, the woman who answered was extremely rude and told me they would get there when they get there...

David has been doing my AC and Heat maintenance for several years now. He is reasonable, reliable,…read moreand does quality work. I've recommended him to friends and family knowing he will do a good job for them as well. David gives me the quote before completing any work to make sure I know the amount. Therefore there are no surprise charges at the end. David even sends me a reminder text in the Spring and Fall when my maintenance is due. That way the work gets done before it warms up or cools down for the season.

David has been taking care of our HVAC for a few years and will continue to call him…read more Knowledgeable, efficient, honest and fair. He's done total replacement, major surgery and quick jobs. He just came out with short notice because my upstairs until wasn't working. He found a couple of wires not connected properly outside. Just like that- fixed.

I give NC EXPRESS 5 Stars! Cameron came out to my home…read moretoday, after my A/C Heat pump had recently froze outside. He was Very friendly, & professional. Appointment made promptly, & he arrived on time. He was able to explain the problem thoroughly & gave me different options & quotes in fixing the unit vs. replacing it with a new unit. Answered all questions & just an overall nice Guy! Give them a call if u need A/C or heating services J Robinson

Absolutely nothing was wrong with our unit! They finessed us out of thousands. I wish I had known…read morethis before spending the last of our savings. Please do not use these people. They're a scam.

Mr. Marsh was very efficient! And great to deal with! Angie as well was very helpful in the process…read moreand gave us a lot of info! They came highly recommended within our neighborhood and I can see why! He especially was great at turn around time especially with having a baby in the house in the middle of July! Great family owned business! Will recommend and do business with again! Great quality work for the price!

Replaced our downstairs A/C in a timely manner at a great price…read more Friendly crew who did great a great job on the install. The system has been working great and keeping us cool this summer. Would recommend to anyone in the Durham area.

Jason had bailed us out last summer when returning from vacation in July to no AC. On a Friday…read moreafternoon no less! He got the system up and running after getting a part late Friday so we had cooling for the weekend. He saved us again the weekend before the really low temps and snow-our furnace heat exchanger started leaking (and not in a good way-CO2), which he diagnosed again late on a Friday. We stayed in a motel until he could order the new unit and install it - he and his partner worked 3 days until 10:00 pm To make sure we had heat. Above and beyond customer service

I got 3 quotes and greenlight was not only the most professional, but also the least expensive…read more Install went well, and old problems (poor drainage)were addressed as well. Overall a good experience.

Great yearly maintenance to catch issues before they happen. Johnny and Peter are very…read moreknowledgeable and fixed our system so we wouldn't have to put in an extra air return on an unusual system.