TL-DR:
Great service, but communication was not good towards the end that put me in debt.
I found Chiropractic First through Groupon and combined with their promo code and ebates, super reasonable price. It came with one set of xray, one exam and one hour massage (please look at "Divine Massage Therapy" and "Venus Health & Beauty" for both Yelp Reviews). Out of all the Groupons, they had a Couples special, so my boyfriend and I went. (You almost never see something like that, pretty unique).
Called first to set up an appointment with their receptionist, April. She has super bubbly personality. Upon arrival, they made us a "Welcome" sign for us.
Meeting up with one of their workers, I forgot her name but she was nice. She took our XRays for both of us. Even worked with my boyfriends nose ring (one of those hard ones to take off), but she made it work.
Once we finished taking xrays, the main chiropractic guy, Dr. Savage [insert all jokes here] introduced himself and chatted a bit about what our needs were. The actual exam would come from the next visit. Before leaving they handed us two, one hour vouchers, between "Divine Massage Therapy" and Emilia a.k.a. "Venus Health & Beauty." April suggested to go to with Emilia. Which in the end after many failed attempts to calling Divine we went with Emilia and we are happy with her.
Anyways back to the review.
We had our exam on another day. We went through both of our xrays and found some problem areas. And Dr. Savage had gone through which vertebrae affected which areas of the body. Which for the most part was really spot on. But the whole setting was a bit too "Doctor office" feel for my boyfriend, he had to step outside because it was overwhelming. He had already built an extensive day by day/week by week plan. Which in my mind made a lot of sense. But for my boyfriend since chiropractic exams are fairly new to him, thought it was a bit much. My plan was short, like once a week. Whereas my boyfriend back was really bad, three times a week for ten weeks. I mean he has a pinched nerve now. He really is in bad shape.
The actual exam was great. Different techniques. I'm always amazed how many different chiropractors use different ways to align the spinal column. I didn't have to get up, I laid down the entire time. They had a special table to move me up and down. Very quick though.
Almost everything is Digital. Clients get these special cards designed for them that has all their information so they can just scan for an appointment/walk-in and get their treatment fairly unique.
Finishing up, talking to their finance department about the cost. Going through insurance wouldn't cover a portion of the cost. I mean this place is pretty fancy. They have a family plan which cost $3786 for both my boyfriend and I. And as many visits as we wanted (well that was the impression I got). I had my SSN just to see if I would even qualify for CareCredit. Which in the end I did. My boyfriend doesn't have his. But we set up another appointment to just talk about the next step. We got a call from April a few days before the actual appointment if we were coming in. My boyfriend said yes, we can talk about it further when we get there.
After talking about finances couple hours later, my boyfriend decided that he would just go with his doctors instead. I had another doctors appointment the day we were supposed to go in to Chiropractic First. But it took forever because it was a long wait and I had forgot to call them that we changed our minds.
April calls us asking where we were or if we were still going. I said sorry, I meant to call her after my boyfriend changed his mind. That we wouldn't be going with their services but it had nothing to do with Dr Savage and that he was very professional and the entire place gave great customer service. And then...
April informed me she had ran the credit, because my boyfriend said we were coming in to do the exam. And she wanted to get us covered ahead of time before coming in.
Lots of things wrong with this. First off, he didn't authorize anything, he said we would just be coming in. Plus, its not under his SSN, its under mine. So if anyone were to authorize it, it would be me. April said she was sorry for the misunderstanding, which I believe she was very genuine about. She said she can reverse the transaction. Then I asked her for confirmation to send to my email that she did the reversal, and she said she will do that and keep an eye on my account. I later get a bill payment from CareCredit about the charge. Called and they told me that there was no reversal. So now I'm on a dispute claim with them. read more