This location was the worst. Dirty everywhere...food areas, beverage area, dining areas and floors. Arrived with two young children at 6:30pm and no chicken available. Only steak available which was too spicy for the kids as they refused it. No lemonade available. No forks available! If there's a manager, did he/she just walk in off the street with zero experience?!!! What a waste of money all the way around read more

Ghetto rude staff. Half the time they don't have chicken or steak... I don't know how they're in business.

Staff is really rude, especially security. Service is extremely slow and the order is always wrong or missing items. The place is also filthy. Tables and floors have garbage on them and garbage cans overflowing with trash and never emptied. read more

We made a mobile order and when we got home and opened it up, it looked as though someone had eaten half of our food!! I was so angry. I really feel that if you are not there to watch them prep your order, they will not do the right thing and give you what you paid for. read more

I ordered from here yesterday at 8 30jt didn't get to my house till almost 10. I ordered 4 bowls and only 2 came . I ordered 3 drinks and none came. It was closed so I couldn't complain. Two orders that came didn't have double protein like I asked and the guacamole was brown . So disgusting. I called the day after and no response and no help read more

Food was a little slow because they were super busy with mobile orders. Every was quick and efficient.

This location has a horrible pick up system. I wish I could leave no stars on how they are running this place.Placed an order online around 4:30 for a 5pm pick up only to find out my order would not be made because I have set for a 5 pm pick up after waiting an half and hour for my order One they had a sign up on the window that the store was closed early and that you will need to call corporate to get a refund since the order was placed online. That they will not cancel your order done on the mobile app To my surprise there were a bunch of people standing in front of the window trying to look for their name on the order on a tiny receipt. No one is calling names or social distancing, or communicating to the large read more

Chipotle Mexican Grill - The closed sign - Mexican Near Me - Yonkers, New York

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The food is tasty however I cannot stand aggressive nasty inexperienced workers and the manager herself or lead isn't even better. I wish the food was made with love and not just following a recipe. yeah I got to do better especially during these times we are hungry we're not here to make your life miserable because you are being paid. read more

Says open til 10pm, but closed 8pm on a monday very unprofessional. Always an issue with this location not worth coming to. Needs new management read more

I'm shocked that this location has low stars because I'm actually a fan of this location. For how busy it gets, the staff does a good job controlling the crowd and getting everyone through the lines fast. Now that everyone's indoors I just ordered from this location and am surprised at how fast they finished my food and got it delivered. Very appreciative for quick timing. The location is clean every time I go and I've never had an issue with a rude employee. I definitely recommend this location! read more

Really terrible customer service! I ordered for a delivery through the Chipotle website itself, not a third-party delivery service. I received an email confirmation of my order that included a confirmation number. When my delivery driver went to pick up my order, he told me they had no record of my order in the system. I spoke to the manager of this Chipotle and she told me to text my delivery driver confirmation of my order, and the order itself so they could go ahead and prepare it. I did so. Ten minutes later, my order was canceled with no prior notification. The other reviews I am seeing confirm that this store has wildly sub-par customer service and do not care about customer satisfaction. Boo. read more

Beyond disgusted with this company! Do not order online from them! On April 17 I tried to place an order but "the system could not process order".. therefore I changed the location and was able to place an order for pickup. A few days later, check my bank account and Chipotle charged me twice! For two different amounts! The one i paid for and one that "the system could process". I immediately called them, was told I would get a full refund. April 30, still no refund and Chipotle's Customer Support reaches out to me and tells me that do they do not have an order placed for the incorrect charger therefore THERE IS NOTHING THEY CAN DO!! Wow, I do not even have a receipt for the order because IT WAS NEVER CONFIRMED, but did not stop them from charging me. I have sent them proof as well, and still they will not refund my money. I can honestly say I will not order from them again, maybe only if I Pay cash, but this experience has been horrible. Please check your accounts for a few days after you place this order, I already heard from a few other people that this is a common thing. Such a shame. read more

There us always a problem here system doesn work , online order are so small , dirty table

These guys are dirtbags. I used to come in here and feel bad that people were rude, but today I was super nice to this lady and she still intentionally did a bad job. If you don't want to work here, don't, go get another job. Literally everybody who works here doesn't want to be here, I don't want to go to work either, but I don't treat paying customers like this. read more

Terrible. Folded my quesadilla 3 times!!!! WTF. To add insult to injury the steak I got was absolutely minimal. Pic before first bite provided. $13.50 with tax and no bev! Steak was chewy read more

Chipotle Mexican Grill - This is somehow $12.40 before tax. Unforgivable - Mexican Near Me - Yonkers, New York

During the pandemic, they are horrible. Went once and everything was good then twice following that and regretted it both times. The pickup person is always lost and the last time I was there, the manager was disgusting!! She told me that we as customers shouldn't order all at the same time if we don't want to wait. Then after waiting forever our food it was awful. Vegetables were cut HUGE, avocado pitts in the both guacamole ordered and the chips were undercooked and oily! read more

Chipotle Mexican Grill - Some of the bad chips I couldn't eat and the guacamole (look at how huge the cilantro was) - Mexican Near Me - Yonkers, New York

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The most ghetto chipotle I have ever been too. The manager is a goofball. He talks to much to the employee he distracts them. Can't lead for nothing. Doesn't know how to manage a damn thing. The store is so chaotic and disorganized. It's filthy and takes forever to get your food. You can't even hear anything over the managers radio blasting. Chipotle please do something. The store is a mess. read more

While I have yet to dine in at this location, I have ordered many times via the app or online for pick up. Each time the order was made promptly for immediate pick-up and the food as usual was great and filling! read more

Chipotle Mexican Grill - My burrito bowl Always orders the tortilla on the side! - Mexican Near Me - Yonkers, New York

If I could leave a negative 0, rating, I rather drive all the way to Scarsdale then to go here, and the sad part is I live near this site. Placed an order today and items were missing, and when you call no one picks up the phone. As I ordered thru, Grubhub, I had to reach out to them. Poorly run site. read more

The service was terrible staff just stood there looking at me with no one taking my order nothing but attitude in their it's disgusting.

This has got to be one of my favorite places to go eat at after the gym and today was no different. This place is usually packed with the line running from the front of the store to the rear exit. I came here after my afternoon workout to get the chicken burrito bowl and the smells of the meats on the grill jus made me want to place two orders one for now and another for later lol. I love coming here the food is tasty and is truly filling if your looking to count calories or jus have a healthy alternative to eating some greasy processed garbage then this place is your friend. read more

Absolutely the worst service! Only half my order was delivered, you can't get anyone in the phone. Grubhub was no help... never again

I've been a customer at Chipotle for years and regularly come to this location while I'm the neighborhood. I've received decent service time to time but lately it has not been a great experience. Today you literally had a guest crying because she was stating she paid for her order and your employees were extremely rude to her and they were even yelling at each other across the room. The guest may have been in the wrong but your employees did not make it any better. In addition all of the other employees were so into the scene that they were not serving the rest of the guest but instead enfolding themselves in the drama. Cherry on top, the cleanliness of the location is definitely below grade. I'm sure if the DOH went in and this location was in NYC you would get shit down. So sad to see this once great establishment go down. read more

Heads up! The last 3 burritos I've gotten from here have been tiny portions... I'm leaving this place alone for a few months, I have to order double chicken just to fill the burrito. read more

While I'm conscious it's a busy location and the service industry is being slammed with aggressive/disrespectful customers, the staff's toxic attitude towards customers and each other (there seemed to be multiple arguments between them happening while I was in line) was surreal. At one point there seemed to be another disagreement between staff and, with 8-10 people in line, nobody was fulfilling orders. Giving 2 stars since the food was acceptable. read more

Either I've just been going to stingy Chipotles or have gotten used to them not being as generous as they used to be...cuz I was pleasantly surprised to see them heap the meat into the bowl here. They were a bit slow but the restaurant was clean and the above average portions more than made up for that. read more

This location is forever packed. They move pretty quickly, even if you find yourself miles away from the counter, at the end of the line, usually outside the door. The staff is very efficient and clean and because they are so busy ALL OF THE TIME, you can rest assured that the turnaround time for the food is short and that means it is at its freshest. The best thing I can suggest is to sign up with Chipotle online and set up an account. You can order your food, opt to pay online or in store and pick up your order at your convenience. So, if you're window shopping, you can order you grub and when you're ready to leave the mall, just pick up your order at the time you specified. They still make it fresh and our orders have always been correct, for the most part, and you don't have to wait on that long ass line. You go straight to the cashier at the counter, tell them your name, pay and leave. My husband, son and I pretty much get the same items, each and the online account saves your information, previous orders and name of the people they orders belong to so when we get our food, each of our orders have our names on the container so we don't have to worry about who gets what. We always order the Burrito Bowls and I love to get Sofritas/Steak mix (double meat), Brown Cilantro Rice, Fresh Tomato Salsa, Corn Salsa, Lettuce, Black Beans, Cheese and Red Sauce. Because the portions are so big, I usually get my sour cream and guac on the side so that I can eat half and save the rest. Also, grab a couple to-go containers and fill them up with the Chipotle tobasco sauce; it's smokey and peppery....nice on the bowl. A must, is to try the Patron Margherita....it's pretty darn tasty. read more

This is the DIRTIEST CHIPOTLE in all of Westchester County. Garbage on floor and tables. Worker wiped his nose. I have been to truck rest-stops cleaner than this. C'mon Chipotle, hold your store in Yonkers to the same standard as your store in Rye. read more

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Possibly the worst customer service experience ever. I have a Chipotle gift card--you cannot use it at this store. Credit card only. I drove 20 minutes to get there and was told tough luck. Complete embarrassment of a store. Should be closed. read more

There's always a line but I figure there's always a long line in chipotle. It's small inside so I don't suggest coming here if you want to sit and eat. I ordered online and the pick up time was 7 and I came at 6:40 and it was ready. I'm not sure if I should be happy it was or mad that there timing is off. If you can order before you should deff do so. read more

Chipotle Mexican Grill - All of their bags have nice little quotes - Mexican Near Me - Yonkers, New York

There's a reason this location has such bad reviews. I've had 2 negative experiences here and will never return. Everyone is rude, disrespectful and unprofessional. If you can pick ANY other location, take the extra few minutes and travel there, it's worth it. read more

Avoid at all costs! Very rude staff, never have anything ever. No steak or white rice and staff gives an attitude when letting customers know. Staff will not pay attention to customers and will be having side conversations with each other in front of customers. Extremely dirty. Need to get corporate in there and fix it immediately. read more

I don't know, it could be me, but this location has the WORST CUSTOMER SERVICE, it's like pulling teeth to place an order, they service you w/such disgust and attitude, it's like you almost want to walk out, and go where your lil coins are appreciated. So me customer service Sally, to break the ice I great them, I know ass backwards, so I'm placing my order and the young man is serving my food as if he didn't want to be there, when he adds the fixings everything is on strike(very little). Now the person next to me placed an order the same thing w/the same young man. I wanted to address, but the it could've went left, so I paid for my food and left. I'm really disappointed at this Chipotle, and I don't care for this location at all their very rude no one service with a smile and appreciation of their situation it's the smallest thing that makes a difference, & matter. Bring back older store managers, they run a tight ship it's tip top shape, remember that saying sharp up or ship out. But all do respect I hope someone would take notice on an everyday basis if not just keep an eye open, it's to much happening around the world, let's grab a hold of our young and teach know matter if it's your family, friends or work place. Here's a picture of my meal on strike circled in red and the hearty hunger man meal to the right. Take care of yourself and others. read more

Chipotle Mexican Grill - Bowl of air.... - Mexican Near Me - Yonkers, New York

I ordered a veggie burrito w rice, salad and sour cream and we did not get the correct order. I dont know who eats guacamole on a burrito shell w nothing else on it but I would think the restaurant would call to verify the order. So disappointed. This location just doesn't get anything right. Not the first time my order was wrong. read more

Chipotle Mexican Grill - Guacamole - Mexican Near Me - Yonkers, New York

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Worst and most inefficient of all the local Chipotles, if that is saying much at all. Hordes of people stand outside waiting for their orders. Very unsafe considering we are living through a pandemic. Everyone assembles right in front of the window, and there is no organized way of seeing the orders efficiently and effectively (Is it really that hard to get a shelf and alphabetically organize the orders!? Other chipotles already do this!!! Avoid this Shitpotle like the plague or er, um the pandemic. lol read more

This is the second time I went to this restaurant and ended up walking out with my granddaughters. It was garbage all over the floor. The trash was built up. I asked if someone could clean the tables off I would've stayed, but no one ever came to clean the tables, the whole time that I was standing on the line, so I left without eating there. Every time I go this place is filthy. I wanted to add the pictures that I took. read more

Absolutely horrendous chipotle. They don't even sell steak. Workers aren't good either. Would not recommend wasting your time here. Past three times I've gone there's been no steak and usually no chicken. The link provided does not work to contact support. read more

It's noon and no one in here. The place is constantly crowded. Ok more people coming. There is a sign on the door that says roughly: don't panic, no chicken or steak now. Equipment problem. I get there and there is chicken and steak cooking and the guy is cutting up chicken but we can't order any. But I see it right there. Who is it for? Online orders? I got barbacoa, which is delicious. What happened here? Only good thing is a store you could actually walk and sit in. read more

Everybody was standing outside because they were not taking any in person order so they make you order online, everybody was standing around the window trying to read the name on their order I waited about 40 minutes just for them to tell me that they won't have my order and I need to call corporate to get my money back but couldn't even provide the phone number they said they weren't taking any orders after 5pm online their website says they are open until 10pm.... please do not come here this place is ridiculous wasted all this time and now I gotta call my bank to get my money back read more

Chipotle Mexican Grill - Mexican Near Me - Yonkers, New York

Went in tonight and took my food home. I should have stayed in to eat so I can show them that they gave me raw chicken in my burrito bowl. This is disgusting how could any of the employees preparing the food not notice this? read more

Chipotle Mexican Grill - Mexican Near Me - Yonkers, New York