This Chipotle location is consistently disappointing. The restaurant is often dirty, and the bathrooms are especially disgusting. On multiple visits, I've found the toilets unclean, which raises serious concerns about the overall cleanliness of the establishment. The biggest issue is that they are constantly out of steak. Every time I ask if more is being prepared, I'm told I have to wait 20 minutes, usually with an attitude from the staff. This isn't an occasional problem, it's a recurring issue that happens almost every visit. Customers shouldn't have to deal with poor customer service, empty food trays, and unsanitary restrooms at a restaurant chain of this size. Management seriously needs to address the cleanliness, inventory management, and customer service at this location. read more

i ordered a kids cheese quesadilla and the cheese wasn't even melted. i opened it up and it was just a tortilla with cheese stuffed inside of it. my rice was also crunchy. there was also a group of boys chucking ice at each other and it almost hit me and i almost slipped and nobody did anything about it. the bathroom was also gross. all around this experience was horrible. read more

This is the best chipotle. The staff are new and those burritos are bussin, busting out the wrap. The staff are friendly and engaged with the customers. They are not picking and choosing by looking at the individual, everyone is giving a decent amount of entrees. I recommend this chipotle, THANK ME LATER read more

Chipotle Mexican Grill - Chicken Burrito with lettuces tomatoes. Red spicy sauce, brown rice, cheese, and black beans. - Mexican Near Me - Yonkers, New York

Workers decided to take their sweet ole time and I was forced to wait in line for over 20 minutes!! One on their phone in the back and the other pacing back and forth. Unbelievable. read more

I can always count on the service and wonderful food provided by Chipotle. I purchase it for myself, and my kids, routinely. thank you. DGB read more

Against my better judgement after a redeye and a long day of work my new-hire and I stopped in here for dinner. Chipotle in general has a lot of outbreaks of food poisoning, which my employee and I discussed prior to eating there!! Thank goodness we had different dinners bc 5hrs after eating there I woke to my employee in the bathroom at 1am, obv sick with chills and shakes and hanging over the porcelain. I wish I took pictures. This restaurant was FILTHY. Not one table was wiped down, and there was general trash all over. Empty and partially empty cups strewn on tables and on the floor, straw wrappers EVERYWHERE, food debris scattered on every table, torn stool covers...the WORKS. This place SCREAMED "we don't care about ANYTHING but getting YOUR MONEY and cashing our paycheck and NOTHING else"!! That should have been warning number 2 given this chains reputation of food-borne illnesses!! My employee had the steak burrito, I had the carnitas quesadilla - my saving grace was NO VEGGIES, and that mine went through the toaster oven before I ate it. I recall from past experience that my meats were typically well below safe temps prior to serving making it susceptible to bacteria growth. Thankfully our hotel next door (Hyatt Place) gave me comp Pepto and ginger ale so hopefully he makes a fast recovery! I'm contracted by Cross County management and am due to install a seasonal activation in 6hrs and indefinitely will run this up the chain with my contact here. This restaurant is a disgrace and needs to be inspected by the Health Dept. At BEST it should have a B rating, at worst it needs to be shut down for food handling training and a thorough cleaning. Update...I contacted the NY Health Dept to report this location!! I hope management is held accountable and that the franchise is reviewed by corporate. I'm sure this is shared blame between management and the general employee pool, but there are MINIMUM standards here and this location falls terribly short. I own a business and am acutely aware of the difficulties in hiring quality staff, which makes it a FULL TIME JOB...but in the food industry you become a hazard to your community! My next step is reaching out to corporate. read more

I typically do not give one star reviews but after checking in and noticing this place only has an overall 2 star review I feel better with my decision. This place was horrible! They did not honor the first responders discount and the service was horrible. The service alone was enough to give them one star. Also, they did not have any cutlery, napkins or sauce to get once you completed your order. I would not recommend coming to this location. Food was comparable to any chipotle. read more

Chipotle Mexican Grill - Mexican Near Me - Yonkers, New York

This chipotle has the worst customer service ever. I visited this location and this lady (see attached), who is NEVER pleasant, rudely told me that they were closed DESPITE me arriving at 9:30 pm. It was a bunch of food left but she said they have too many orders and wasn't accepting any more walk ins, despite it saying they close at 11 pm. Horrible customer service and inconsiderate, especially since I drove 20 minutes to get there. She wasn't even nice about it. read more

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Places order for pick up so had limited interaction with staff. They were very busy with a long line but had my pick up ready when stated. Food was typical good chipotle quality. read more

This is one of the closest Chipotle's to me and I have to agree with most of these reviews. We always have to prepare ourselves for the longest line of our lives and sometimes we can't even order ahead because we've seen their system down or them turning away door dashers or Ubers, etc. If you want to eat here your only option is to stand on a 10+ minute line. I personally haven't had any terrible experiences with the food. My food has always came out fresh and if I'm waiting that long it should be fresh...my only complaint is the customer service and long wait times. read more

So I placed the order online to waste time till I get there so I order it ahead of time instead of pick up was at 5:50. I was there around 5:40 waited waited there for at least 30 minutes while the people coming in placing a order on the counter were getting their food faster than the people that order online. I finally got my food. Drove all the way home. It was cold heated it up. Take a few bites and notice that I had no meat so after waiting all that time finally get home to have my dinner and I have no meat. I tried calling the establishment but it seems like they don't get phone calls so I had to get back on my car drive all the way to the location to get my order fixed, I get there to the counter the person that was preparing the food or calling out the food. I flagged her down and I said excuse me I was here and when I got home, the food had no meat. I said you could open it if you want, but there's no meat in it Not oh my God I'm sorry what else can I get you or let me put extra meat in it or can I give you something extra on top of that or let me give you a free soda or let me give you this for free nothing like what type of establishment is this? I get it. They were busy, but how can the people ordering walking in get the food quicker than the people ordering online then again no apology no nothing that is a very bad business to treat customers and like I said I had to drive all the way over there again to get my food thank God I don't live a hour away, but still isn't an inconvenienceso people should avoid going to this establishment cause they don't have good customer service at all This is very unacceptable and they should be embarrassed not even to apologize about it or compensate because again I wasted my gas to go all the way over there in order to get my food read more

This chipotle is the worst. They have the only rudest and nastiest staff. I asked them to replace my guac that was brown and the cashier had the nerve to charge me for two when she threw one in the garbage and just put one in the bag so I asked her why you charging me twice she's like you got two and I was like did I not just see you throw the other one in the trash? I had a coupon that I wanted to scan and ALLLY wouldn't allow me. PLEASE GET A NEW JOB IF YOU'RE SO MISERABLE. read more

The worst chipotle EVER. Gave this place another chance thinking maybe things got better. Ooooo boy was I wrong. First off, the place is dirty. They seem to never clean so tables are dirty and messy. Which I don't underhand because it's not like they are busy anymore like they once were. The staff, especially the lady that I guess is the manager also runs the register has a nasty attitude. She refuses to give people water cups. Tells people the chilled sodas are for online order Only...like wha? They never have change. When I went there was no signs saying cash only. Order was $10.50 and only had 2 10's on me. Lady was like we don't have change, with a nasty reply asked me to pay with card or tip the rest. Like what? How about you eat the .50 cents and give me my order? I ended up just walking out and she throws the food in the garbage. How that even make business sense? Seriously this place either needs a completely new staff or just shut the place down. Horrible experience read more

Horrible management and extremely slow service. If you order online, be prepared to wait at least an hour before they even give you your food. What's the point of ordering ahead if they don't prioritize online orders? The staff seems overwhelmed, and the whole system is disorganized. Definitely not worth the wait. read more

Horrible service by the server Yenny. She did not greet me and was very impatient. She gave me Less than the regular serving for my meal. When I asked for her to give me the correct serving size she said it would be extra. I told her I wasn't paying extra I just wanted a full serving size so she should add a little more. She became annoyed and said she isn't suppose to. I find that interesting considering the actual OWNER OF CHIPOTLE made a video saying that customer could ask for a bit extra to the employees. Again, Yenny did not give me my correct serving size to begin with. Her customer service skills are horrible. read more

Chipotle Mexican Grill - Yenny - rude service - Mexican Near Me - Yonkers, New York

Before I get into it, I'm sure the employees are poorly paid, and you get what you pay for. Service is terrible. You just stand there for a while hoping they'll acknowledge you so you can make your order, while they're chatting away. Floor always has something spilled on it. They also always seem to always be out of things. I asked for a water cup and they said they were out, and seemed irritated I'd even ask. Aside from that, the food is great, same you'd expect at any chipotle. read more

They always cancel Grubhub orders and mark reason as "closed" when the restaurant is very much still open.

They deleted my first review so I have to repost it. This store is an atrocity. First off, it was empty, and there is usually a long line, so I thought we were in the clear. Oh, I was totally wrong. They were out of chicken, sour cream, and shredded cheese! HOW ON EARTH DOES CHIPOTLE RUN OUT OF CHICKEN. I usually never come here because the service sucks and it takes forever. I am extremely disappointed. Even the workers were so rude! My friend asked for a water cup and the worker had an attitude saying they don't have any. I wanted chicken, couldn't get that. I usually get cheese, couldn't get that. The trash was also overflowing, it was disgusting! Yonkers Chipotle in cross county is a sh#t show. Cross county in general is a sh#t show. Don't waste your time and energy at this subpar Chipotle, go elsewhere! You'll thank me later. read more

Chipotle Mexican Grill - No sour cream or cheese! - Mexican Near Me - Yonkers, New York

this food service and order was super ridiculous and the line is super long, I have to wait the food, that I got made me sick, very expensive like $70 for three burritos. But how big the burrito is, I can't finish it... the tables are dirty, but the burritos are good The stools feels like I'm falling, if anyone goes to chipotle they will see tables dirt, and how expensive the burritos are. HOW EXPENSIVE THE BURRITOS ARE when you go to the back of the chipotle you'll see your door when you open it, on the right side you see your mess, who did this mess? The burritos almost makes it so hard to eat, that it spills all over my clothes Are well. It takes 30 minutes on the line... I got poison by spicy chicken with pineapple in it, so I left the chipotle read more

Put in an online order at 11:55, pickup said 12:20. App said order complete at 12:20. I got there to the mob at 12:20, no order. Didnt get order until 12:40, and it was stone cold. There is no excuse here other than poor management. read more

Horrible from the time you walk in. Garbage everywhere, tables need to be wiped down , & the staff is rude.

I stopped by this location recently and it was very crowded. I couldn't see a restaurant grade anywhere in the window. But while I waited online I realized that this location was definitely the messiest Chipotle restaurant that I've ever been to. Food was slopped on most counters in the cooking area and from what I could see a lot of the sitting areas needed to be cleaned as well. Honestly, the whole time on line I thought about their company's recent issue with food poisoning so based on what I saw I chose to leave. I experienced food poisoning once in my life and I didn't want to risk feeling like that again. read more

Chipotle Mexican Grill - This location seemed pretty messy - Mexican Near Me - Yonkers, New York

Ordered door dash and this is what I got Hair in my food . This is disgusting .............. read more

Chipotle Mexican Grill - Actually disgusting to take a bit and see hair .. - Mexican Near Me - Yonkers, New York

Horrible place!!! I ordered food for 5:00pm, they got one girl making all the orders, the food expediter (I think that's what he was) couldn't care less about his job if he tried, I asked him twice my food was late at 5:10 and 5:15, couldn't even bring himself to let the girl making the order to prioritize. Horrible place, makes you feel like you're an inconvenience to serve read more

Chipotle Mexican Grill - Wonderful food expediter you guys have. Guy couldn't careless about his job if they told him to act like it - Mexican Near Me - Yonkers, New York

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Wow, I know chipotle has gone down hill recently but this one is a joke. Rice is well undercooked. All around laughable experience. I've been here 4 times and it's gotten worse every time. Haven't been asked about queso once. They rush you and are clearly not putting effort into the food. Not to mention I don't think they've cleaned the dining room in a month. read more

This place is disgusting. 11:30 am and there's no way this place was cleaned the night before. Food all over the floor. Ice machine not working, soda half flat and no other fountain drink choices. Workers cursing out loud with my 6 year old within hearing distance. This place is terrible!!! read more

Chipotle Mexican Grill - It's hard to see, but there's food all over the floor - Mexican Near Me - Yonkers, New York

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This chipotle is disgusting, every single time I come in here I lose my appetite, from the staff to the environment it's a really nasty experience. It's disappointing how many female staff members work here and they all look miserable and are extremely rude. They spend more time gluing on their eyelashes than practicing a smile and good customer service at this place! It's so ghetto in there even when you order a to go order online it takes extremely long to receive and it's always wrong clearly because they never have it together in that place. I cannot wait for new management or a new restaurant in this corner. read more

Never ordering from this place again. I ordered a burrito from this place and after 1 hour of waiting I when to see the status of my delivery. Come to find out my food was not even ready yet.i don't know what Happened but this was the 3rd time I have ordered from this place and every time I would wait 1-2 hours to get my food.never ordering from here again. and I know it can't be the drivers because they would always get to my location quick read more

Great way to run a food establishment. Have your doors open only to be abruptly asked to leave and place your order using the app. I was with my parents (my stepfather who is diabetic) asked to use the restroom and was told that it's out service. To go to Red Lobster and use it. We did. They ended up getting our business as well. I would have rather been told that it's for employee use only and I would have understood. I was willing to stay and use the app but employee attitude ruined it. Good job guys and gals. read more

Horrible, just horrible. Service was horrible. It was like 1 pm on a Sunday and there was no ice. A woman was waiting at the drink dispenser and told me "I told them about the ice and I have been waiting for 10 min." So I went to cashier and she rudely and kurtly said, " it's broken." Then I went back to that woman and told her what the cashier said to me. So I got my hot Coke and went on my way. The next day I went back to this chipotle (it's about the only food my child will eat.) It was 9:20 pm. Service was soooo slow. Painfully slow. I ordered the build your own. Employee was rude and dismissive (hmm, are we seeing a pattern yet?!) When I went to pay, cashier put an apply juice box in the bag. I told her that I wanted the child's soft drink. She said, rudely, "the ice machine is broken and the sodas are ALL flat." When I went to the dispenser, just to have a looksie, a man standing there said "I come her all the time and it doesn't matter what day or time of day, the soda machine and ice are always broken." I was so pissed. In California the chipotles fill the ice from the top of the drink dispenser. Assuming it is done the same was in NY. Let's sum this up: chipotle in Bronxville has bad service and no sodas. Do better chipotle. read more

Literally the worst chipotle ever. The employees are so rude and unprofessional. Pick up orders are never ready on time.

I am always giving places a chance. I went to this place several times already and no problem. The last 3 times I went here they are missing a lot of items. They don't have lettuce. Who eats burrito without lettuce? Lol! Poor customer service. Seems they don't care about the rating. read more

Great freshly made to order Latin food. Fast and efficient service!! Ambiance is clean, but not many seats available.

Wow. Never. Ever. in my life have I had a worse experience in a restaurant. Chiplote is my comfort food, sadly, this chiplote didn't even have FOOD! No cheese, no chicken, NOTHING! I bought just a bowl of rice. No meat I usually get was available, no toppings, besides guac (hmmm I wonder why, $$$) no beans, sad. Not to mention the staff was mean. all of them yelling at customers, including me. It is sad to see what chiplote has become read more

Used to be a great spot for delivery but last 3 times (I try to give folks a chance) have been horrible. Each time I've ordered a veggie burrito bowl, I got anything but. First time I got someone else's ordered but in the bag with my name on it. Second time I got chicken and rice ( that was it) and then tonight...I literally got corn with salsa. Then you try to call them and no one answers. Just the worst. Smdh read more

Chipotle Mexican Grill - Corn and salsa is what Chipotle is calling a veggie burrito bowl - Mexican Near Me - Yonkers, New York

Horrible pick up system. I ordered for pick up at 8pm, arrived two minutes early to a swarm of people outside. Instead of calling names for orders, people are gathered at the window trying to read names off of tiny receipts. It reminded me of children peering into a fish tank. Don't bother ordering on the app, you're better off ordering inside of the restaurant. At 8:26 pm I asked an employee if 8pm orders were ready and was told "Naah they're backed up". Instead of announcing this to the MOB of people on top of each other, they let the crowd get larger. I'm absolutely disgusted by the service here. I normally wouldn't write a bad review during this pandemic, but this was appalling. I left after 30 minutes without getting my food and will not be returning to this location. read more

Chipotle Mexican Grill - The beginning of a massive crowd waiting for pick up orders - Mexican Near Me - Yonkers, New York

I haven't eaten chipotle in months. So of course I was excited to finally be able to treat myself. I ordered a bowl with carne asada. The ladies on the line looked miserable. I tried getting the attention of one of them for guacamole and chips since my little one wasn't super hungry. I was met with eye rolls and looks of disgust. If you are going to work in the hospitality industry leave your attitude at home. I work in Costco and my supervisor wouldn't accept this behavior. The bowl was nasty. The rice was unseasoned and mushy. The steak was full of gristle and under seasoned as well. The guacamole needed more salt and lime. The chips were stale. There were no hot sauces to use. Due to the attitude on the line I didn't bother asking for sauce. The trash was overflowing and the tables were filthy. Sad to say I wasted money here on subpar tasteless food. Never again ! read more

This location was the worst. Dirty everywhere...food areas, beverage area, dining areas and floors. Arrived with two young children at 6:30pm and no chicken available. Only steak available which was too spicy for the kids as they refused it. No lemonade available. No forks available! If there's a manager, did he/she just walk in off the street with zero experience?!!! What a waste of money all the way around read more

Ghetto rude staff. Half the time they don't have chicken or steak... I don't know how they're in business.

Staff is really rude, especially security. Service is extremely slow and the order is always wrong or missing items. The place is also filthy. Tables and floors have garbage on them and garbage cans overflowing with trash and never emptied. read more