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    Chipotle Mexican Grill

    2.0 (251 reviews)
    InexpensiveMexican, Fast Food
    Open 10:45 am - 11:00 pm
    Updated 1 month ago

    Chipotle Mexican Grill Photos

    Business Info

    CHIPOTLE MEXICAN GRILL ATMOSPHERE

    What's the vibe?
    Moderate noise
    Casual
    Good for kids
    Outdoor seating

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    Rude

    This chipotle has the worst customer service ever. I visited this location and this lady (see attached), who is NEVER pleasant, rudely told me that they were closed DESPITE me arriving at 9:30 pm. It was a bunch of food left but she said they have too many orders and wasn't accepting any more walk ins, despite it saying they close at 11 pm. Horrible customer service and inconsiderate, especially since I drove 20 minutes to get there. She wasn't even nice about it.

    Yenny - rude service

    Horrible service by the server Yenny. She did not greet me and was very impatient. She gave me Less than the regular serving for my meal. When I asked for her to give me the correct serving size she said it would be extra. I told her I wasn't paying extra I just wanted a full serving size so she should add a little more. She became annoyed and said she isn't suppose to. I find that interesting considering the actual OWNER OF CHIPOTLE made a video saying that customer could ask for a bit extra to the employees. Again, Yenny did not give me my correct serving size to begin with. Her customer service skills are horrible.

    No sour cream or cheese!
    Kristin F.

    They deleted my first review so I have to repost it. This store is an atrocity. First off, it was empty, and there is usually a long line, so I thought we were in the clear. Oh, I was totally wrong. They were out of chicken, sour cream, and shredded cheese! HOW ON EARTH DOES CHIPOTLE RUN OUT OF CHICKEN. I usually never come here because the service sucks and it takes forever. I am extremely disappointed. Even the workers were so rude! My friend asked for a water cup and the worker had an attitude saying they don't have any. I wanted chicken, couldn't get that. I usually get cheese, couldn't get that. The trash was also overflowing, it was disgusting! Yonkers Chipotle in cross county is a sh#t show. Cross county in general is a sh#t show. Don't waste your time and energy at this subpar Chipotle, go elsewhere! You'll thank me later.

    Actually disgusting to take a bit and see hair ..

    Ordered door dash and this is what I got Hair in my food . This is disgusting ..............

    This location seemed pretty messy
    Celeste B.

    I stopped by this location recently and it was very crowded. I couldn't see a restaurant grade anywhere in the window. But while I waited online I realized that this location was definitely the messiest Chipotle restaurant that I've ever been to. Food was slopped on most counters in the cooking area and from what I could see a lot of the sitting areas needed to be cleaned as well. Honestly, the whole time on line I thought about their company's recent issue with food poisoning so based on what I saw I chose to leave. I experienced food poisoning once in my life and I didn't want to risk feeling like that again.

    Wonderful food expediter you guys have. Guy couldn't careless about his job if they told him to act like it

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    3 months ago

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    2 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    1 year ago

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    3 years ago

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    2 years ago

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    1 year ago

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    3 years ago

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    2 years ago

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    2 years ago

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    1 year ago

    Horrible from the time you walk in. Garbage everywhere, tables need to be wiped down , & the staff is rude.

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    3 years ago

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    2 years ago

    They always cancel Grubhub orders and mark reason as "closed" when the restaurant is very much still open.

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    3 years ago

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    3 years ago

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    3 years ago

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    7 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

    Literally the worst chipotle ever. The employees are so rude and unprofessional. Pick up orders are never ready on time.

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    3 years ago

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    4 years ago

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    3 years ago

    Great freshly made to order Latin food. Fast and efficient service!! Ambiance is clean, but not many seats available.

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    2 years ago

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    3 years ago

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    3 years ago

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    3 years ago

    Ghetto rude staff. Half the time they don't have chicken or steak... I don't know how they're in business.

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    2 years ago

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    5 years ago

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    5 years ago

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    2 years ago

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    3 years ago

    Food was a little slow because they were super busy with mobile orders. Every was quick and efficient.

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    3 years ago

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    3 years ago

    There us always a problem here system doesn work , online order are so small , dirty table

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    Page 1 of 7

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    Review Highlights - Chipotle Mexican Grill

    However, after I heard about the reconstruction of Cross County and the addition of Chipotle, I was beyond excited.

    Mentioned in 9 reviews

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    Shake Shack Cross County

    Shake Shack Cross County

    3.2(242 reviews)
    0.1 mi
    $$

    At Shake Shack across County. I had a great experience during my visit where the food was excellent…read moreand the service was great. I ordered a double ShackBurger and added avocado for a two-dollar upcharge which was totally worth it because the meal was both delicious and fresh. I also got an Oreos and cream shake without whipped cream and it was so good that I even dipped my fries in it which is a combination I would highly recommend. The fries themselves were perfectly cooked and perfectly seasoned with salt. The entire order came out exactly right with no mistakes. Although the ambience around was very loud and noisy it did not cause too much trouble for our visit. Beyond the food the staff was very friendly and welcoming and the team was actively keeping the place tidy by cleaning the floors while we were there. I would definitely recommend this spot for anyone looking for a tasty and reliable Shake Shack meal.

    I thought we finally got over this. When this location first opened, we ordered take out every…read moreSaturday. It's always a large order (6 people with sides and shakes). Without fail, something would be missing from the order every time. I then started checking the bag before I left and got the missing items, no problem. It seemed to get better over the last year or so, so I stopped being so careful. And here we are again, the last 2 orders, no fries! I know I should check it before I leave, but the bag is packed so nicely and stapled and they have this checklist on front of the bag - and "fries" are crossed off. 3 orders of fries, N/A.

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    Crotty’s Cheesesteaks - Crottys new look

    Crotty’s Cheesesteaks

    4.0(181 reviews)
    3.3 mi
    $$
    Vegetarian friendly
    Gluten-free friendly

    Still 5 stars...so amazing that I had to reconfirm it for you months later after my previous 5 star…read morereview. This is my favorite cheesesteak in ALL of NY and the custom made options you would not get in Philly so arguably this is even better than Philly. There mac and cheese is top tier as well. Also the mozzarella sticks are an affordable and delicious app. Protip: Get extra whiz and put it on when reheating it as this is a filling meal. Also their chipotle mayo is made in house and is very good. URGENT: Get Delivery, don't parking I am updating this review because I got Crotty's yesterday and it was amazing yet again but I learned If you park in McDonalds parking lot (because it is near Crottys) a man with no tow truck boots your car and demands $50 cash to unboot it as its private property as you can't leave the property even if you get McDonald's too. Don't roll the dice and avoid Evil Scammers/crowded streets and simply order delivery from Crotty's. Any delivery fees from the apps are well worth it. If you are in Iona college or high school there are discounts. If it is walking distance for you I 100% think you should check it out in person too. No one can keep me from getting the best cheesesteak ever!!! 5 stars!!!

    It's been decades since I stepped onto a college campus as a student. I'm sure a few of you can…read morerelate. One of the great things about college is that local spot you discover, where the locals and students crave and talk about 20 -30 years later. Crotty's is aiming to become an Iona Legend. Cheesesteaks needs 4 things to be good but 4 things done right and it approaches great. Crotty's has a great cheesesteak. 1. Steak is cooked juicy and seasoned well 2. Onions are caramelized and tucked in nicely 3. Cheese your choice but I had the cooper sharp (highly recommend) 4 Bread stays together through the whole sandwich. ( Every one hates when the bread holding your sandwich together disintegrates) Guy serving me must be the owner or everyone needs an employee like him because his excitement over the sandwich process was infectious. Great job all around. One note I feel like this place should have some fancy soda choices. The ones that cost five bucks for no good reason. Not a lot just a few. Run don't walk to Crotty's.

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    Chipotle Mexican Grill - mexican - Updated May 2026

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