This location is always busy when I'm here. Literally, never a dull moment inside and all tables are usually filled up. One thing I like about it is that the line moves relatively quickly and the staff is always on top of ensuring everyone is satisfied. On this particular occasion, I went in for lunch. Again, busy. I moved in the line and ordered a steak bowl. I was a little frustrated because they didn't have peppers available and didn't necessarily give me a time frame of when it would be ready. That's typically my favorite part. Now, I probably should have dove more into it, but the line was long behind me and I didn't want to hold them up. I quickly checked out and feel like everytime I do, it gets more expensive but its totally worth it. Will definitely come back to this establishment - hopefully they'll have peppers next time (fingers crossed!) read more

I normally love Chipotle but this location was poorly managed. There was food on the floor and lots of ants crawling around under the tables. I let a staffer know and he said they already knew. I also made the mistake of ordering the queso, which tasted like paste. Not the normal Chipotle experience! read more

Most Chipotle's have good food, okay service and generally unclean lobby's. This one also fell within those catagories. We arrived around 6:30 to no line a 50% full lobby but being the next person in line to order it took 5 minutes to get to us. It appeared they were out of a lot of items as the staff members kept going to the to-go line to fill my order. I seen this location was 2 stars and it makes kinda sense. My chips were also broken in the bag and lettuce used on my bowl could have been fresher. I also understand why most people were getting orders to-go read more

See all

Chipotle Mexican Grill is definitely my go-to to when it comes to fast food. I usually go with their burrito bowl and while I mix it up with my choice of proteins, I would say my two most common are either the steak or the chicken (or a combination of the two). The company was started back in 1993 by a gentleman named Steve Ells in Denver, Colorado and has since grown into an international brand with thousands of locations. Quite an impressive growth trajectory in not even thirty years. I we'll also say that Chipotle Mexican Grill has also changed the face and concept of fast food dining. They have even rebranded themselves as fast casual to take away a bit of the stigma that the term "fast food" generates. If you are looking for a real Mexican dining experience, Chipotle Mexican Grill is not the place for you. Chipotle Mexican Grill is extremely Americanized and probably the most Mexican thing about this restaurant is that the word "Mexican" is in their business name. However, that is not necessarily a bad thing. Chipotle has a decent price point, is relatively healthy (especially when compared to other fast food chains) and gives me the ability to get a decent meal in a relatively quick amount of time. All in all, I would definitely recommend this particular location of Chipotle. read more

Chipotle Mexican Grill - Fast Food Near Me - Winter Garden, Florida

District management or regional really needs to do a site visit at this location. The staff were on their phones while working and the eating area was extremely dirty. The juice options were completely empty at 7:30 pm. read more

Chipotle Mexican Grill - Fast Food Near Me - Winter Garden, Florida

See all

We weren't allowed to order in person. Apparently they close the line down at 9-9:30pm even though it's open until 11pm. They only allow on line orders. We ordered 6 meals on line 3 of which were carnitas and when we went to pick up they said no carnitas. My husband asked them to make some since it wasn't even 10pm when the order was placed and the place closes at 11pm. They said it would be another 15 minutes. We said fine. Then since now we're inside waiting in the 3 burritos/bowls, we were taking pics and we were talking about how strange it was that they won't take online orders. One employee asked if we were recording and we said no, just taking pictures. Then as we were waiting for the carnitas to be done, they suddenly started putting all the food back on the line and taking in person orders again. read more

Chipotle Mexican Grill - Fast Food Near Me - Winter Garden, Florida

See all

I couldn't really eat them by hand, more like a taco salad. It could be that the Sofritas are too moist for the shell. Either way, it was STILL amazing. Nor was it a long wait for a delivery, a MAJOR pro. Advice: Don't forget to order a salsa!! If not, you better hope you have your own taco sauce. (THANK GOODNESS, I DID, as you can see) read more

Chipotle Mexican Grill - The shells got so wet, they would just break immediately after trying to lift it. Had to become a taco salad. - Fast Food Near Me - Winter Garden, Florida

See all

They messed up my order so bad I asked for steak and got chicken and I asked for no beans and got beans pay more attention

I swung by Chipotle after work for a quick dinner. Despite being the only customer in line, there was no greeting or eye contact. They just asked, "What can I get you?" I got a burrito bowl to go. The experience was average, and the restaurant was messy, probably because it was later in the day. Not the friendliest service but it was quick so no complaints! It's Chipotle, so I'll obviously be back :) read more

I have 2 Chipotle's close to me... and the one on Colonial Drive is definitely not the best choice. When you order pick up or delivery, your portion will be smaller than dining in, especially for salads and bowls. Chances of missing ingredient are high. Unfortunately, many school use this location for spirit nights, and that's when we use this location...but get disappointed every time! read more

Found this piece of metal in my chip. Definitely do not recommend. Could've swallowed this.. read more

Chipotle Mexican Grill - Chip - Fast Food Near Me - Winter Garden, Florida

This is probably the worst chipotle location I've ever been to. Never opens on time. Just let people sit out in the sun baking while they are late to open. There is never anyone in this location. Worst parking lot ever. read more

I ordered a burrito bowl for delivery and literally got HALF of a burrito bowl! Like wth!! Now, I know the person who fixed this knew that they barely put anything in the bowl. I honestly believe that ALL chipotle locations have drastically gone downhill. This is unacceptable. Additionally, the 2nd burrito was missing the lettuce, fresh tomato salsa, and the red hot salsa. It's apparent that the employees cannot read on the ticket what's all supposed to be in the food! On top of this, my previous order had raw/uncooked pinto beans. I won't be eating at this location anymore! Poor staff and management and no one answers the phone!! Do not eat here!! Especially delivery! read more

Chipotle Mexican Grill - Half of a burrito bowl. Where's the rest of it!?! - Fast Food Near Me - Winter Garden, Florida

See all

why be open at 11, if at 10:30 have no rice! Never eating at this location! never been more disappointed in my life. the manager should be ashamed of themselves! I watched 12 people walk out! That's 12 people of lost revenue! read more

Couple of things were poor with this place. 1- quantity of food wasn't there, I shouldn't open my bowl and see a gap a third of they way. 2- missing toppings, Ik they free but cmon now 3- the rice was awful. Super gritty and it didn't even taste like the normal cilantro rice they do. It literally tasted like stale sprinkles. 4- the bottom of my bowl was legit watery. Normally chipotle is cool but I guess it depends on which one u go to. Now I know which one I'm staying away from. read more

They brought back plastic straws, 10/10 will now be buying a drink every time again. J

hmm no beans, no sour cream, but most astonishingly NO SEASONING on the rice. How do you run out of salt? Then when asked for chips the reply was "those are display chips" display chips??? Humbling experience certainly. At least they didn't shortcut me on the meat portion, so that's the extra star :) read more

By far the dirtiest restaurant that I've ever been into I've never seen more food on the floor or counters insane!!!! if I do not get food poisoning I will update this review and give it two stars instead of one. read more

Avoid this location! Mobile ordered here twice and both times it was wrong. The first time literally got like 5 pieces of chicken. The company gave me a bogo so that was nice of them but this location needs new training. Portion sizes are small compared to other locations and they leave out multiple items. read more

Does Chipotle training not include learning how to properly close lids for bowls?? Super slow service. People standing around. I don't think anyone working there was over 20 years old so all just goofing around doing nothing. Won't be back to this location. read more

Absolute laziest staff I've ever seen. I can bet my life they will never make an order in a timely fashion. Always get the "food" past its quoted time. Never any manager to straighten things up. Worst location in the world! read more

Waited 25 minutes for a scheduled pickup, received partial order apparently thrown onto the tray. Not sure what I expected or why I ordered the guacamole (which tends to have that nice dark green36 hour old look to it), but won't be back. read more

Chipotle Mexican Grill - Scattershot beans and no guacamole. - Fast Food Near Me - Winter Garden, Florida

This is a new location with much to improve! average time in line to get your order started: 15 mins average time from your order beginning until check out: 10 mins = cold food long waits frustrating experience - Wait time is very long considering how many employees are not on the front line - they are fully equipped with a separate line for web/call ahead orders but for a very annoying reason do not use it. - they put web orders ahead of customers in line which should never happen and results in a long frustrating experience read more

Portion sizes are so small; i am paying for double chicken but only get the regular amount... i asked for more and they said i was going to be charged extra for triple. Very upset and will not be returning read more

If I could give a -0 start I would right now we just order some take out form here and let me start you guys got one JOB and I feel like y'all disappointed everything in our order was wrong and even missing food is so frustrating I didn't even spend Gas on going back because it wasn't going to be nice but from my part you would never see me or my fam or even friends going there again read more

Worst Chipotle experience I've ever had, and I've eaten at many of them, many, many times combined. Walk in, the place is filthy. The limp-wristed girl dishing the food provided the most pathetically small portion sizes I've ever had at one of these, and there is no close second. I was given less than a half a spoonful of each: beans, rice and sofritas, and when I kindly asked for a bit more sofritas she told me it'd be extra, so she gave me another massive quarter spoonful serving and charged me extra for it. And they were out of sour cream...how do you run out of one of the most popular condiments? Never coming back here. read more

This store isn't old enough to be this awful and consistently awful AT THAT. I've ordered in the store and through mobile, and FOR YEARS I have been disappointed. One time when I ordered I had a huge sheet of saran wrap in my burrito bowl. The portions are always disturbingly small, even if you pay for extra. The taste of the food is always lacking. There's no shortage of dry steak, hard rice, and mild sauce that's overly saturated in salt. One time I ordered a quesadilla that didn't have any of the sides that I had ordered. Missing ingredients are going to happen 100% of the time at this store. And the staff? Very much on brand for the food that's being pushed out. When I went to the store to pick up my mobile order I went to the cashier to let them know I was there. My order hadn't even started to be made yet even though I had received the notification that my order was ready. That's fine, I'll wait. There was a line so I decided to stand by the window where the tables and front door are so I could watch my car that I had left running and be out of the way of the line. One of the workers then yelled across the store at me and told me if I have a mobile order then I couldn't stand by the window and needed to stand by the drink machines. What she said didn't make any sense because I would've been in the way and what difference does it make of where I stand if my order isn't even ready? Nor was it appropriate the way she shouted and spoke to me. What happened to Management? It's nonexistent now. The store is always dirty. GO DOWN THE STREET TO DANIELS ROAD CHIPOTLE! read more

This is the first time I've ordered from the chipotle in Winter Garden, I ordered via the chipotle as I always do when I got there my order wasn't ready nor had they even started it they actually had to search for the ticket to make my order. The tea was soured and they gave me rotten guacamole ( I know guac turns brown but this was rotten). Next time I will go the extra few miles to the Clermont location. read more

Chipotle Mexican Grill - Rotten guacamole - Fast Food Near Me - Winter Garden, Florida

Dirty table and no where to sit. The food seems like not the freshest at I had to choose from the bottom of the tray. Floor dirty.

Food is great but don't go late nights. Food taste like it's rotten stale, rice is hard and just the experience was not good. Maybe next time chipotle. read more

Very dirty and no manager to be seen. Just a bunch of teens goofing off. I don't recommend this location.

When I got there, there was a long line however, the team moved very quickly. Everyone was very pleasant and my order and food was to perfection. Everything tasted so fresh and yummy. read more

Just had to leave a review on this location. I've been here several times before and the service I have encountered has always been relatively good but tonight, the first girl that helped me when I arrived was awesome. She was polite, extremely on point and did everything she could to make sure my experience was a positive one. This should always be the norm but these days it's not. I wish I had gotten her name but hopefully she knows what an asset she is to this location. read more

I ordered ahead and showed up at my scheduled pick up time. When I came in my order wasn't ready. When I first got to the pick up area 2 workers were just standing there chatting (even though the store had a line to the door.) One of the workers that was busy talking was supposed to be making the orders for pick up. I waited for 9 minutes before my food was ready even though it should have already been done prior to me getting there. read more

Had to wait over 45 minutes for my mobile order, food was cold to the touch and the employees were extremely rude

I just ordered through door dash and my food was amazing.. The bowl was packed with meat.. Thank you to whomever made it

Today was the second time I made a mobile order and didn't get the guacamole I ordered. $2 upcharge for nothing. To be fair I got home and ate my burrito anyway because by that point I was too tired and annoyed to return to the store. I'm sure they would have fixed it but please start getting mobile orders right in the first place. Thanks. read more

Think the food was bad yet again. My bf had to go to the bathroom 4 times this morning from eating there last night. Last time I got chipotle which was less than a month ago I had the same problem as well as my 1 year old daughter smh don't go here! read more

The lady who made my burrito was nice, but the cashier was not. She was not friendly or kind. She appeared to be in a bad mood and didn't want to be bothered when I inquired about additional tortilla chips for my queso and guacamole. She was not kind about my inquiry on a military discount and made me feel bad for even asking. She needs additional training in proper customer service and professionalism. Additionally, my burrito wasn't bad, but nothing to rave about. Ingredients were not hot. I ate my meal in my car in store parking lot. The chips were cold...like they had been in the fridge...making the lukewarm queso and guacamole unenjoyable. This was only my second visit to this location. They must take thier customers for granted. read more

This is the second time chipotle forgot some our order when picking up its so frustrating as well as the employees being unhelpful and inconsistent when trying to speak to them. This experience was very disappointing . read more