Chipotle makes my life better. I know using food as an emotional crutch probably isn't very psychologically healthy but there are some issues that can only be solved by copious amounts of salsa roja and guacamole (read: all of them). I've convinced several people of this undeniable fact and now, I'm lucky enough to work with people who appreciate Chipotle almost as much as I do, meaning we order from the Lancaster Ave. location often. Every time I've tried to fax over an order, it hasn't seemed to have worked so now, we just fill out the fax order form and head over to manually hand it to the cashier. At any other place, something like this would cause contention but we've done it several times to much success: Me: Can we exchange this piece of paper plus cash for delicious, delicious Mexican food? Chipotle Cashier: Of course! Would you like soda or chips with that? Awesome. Great customer service and a machine-like efficiency. You walk in with an order for eight people and walk out less than ten minutes later, lumbering under the weight of burritos. I have but one, teeny, trifling lament and that's the fact that only dine-in patrons get to enjoy Tabasco sauce with their meals. They have a good range (from regular to jalapeno to chipotle) and a couple of tiny to-go containers by the condiments bar would be great because if there's one thing that could make Chipotle better -- it's more hot sauce. read more

O boy, Chipotle.... My relationship with this chain restaurant can be best described as a train wreck. Everyone has had a relationship in their life with someone or something in which you know its bad for you. You know that if you continue on this path you will always get hurt. Yet no matter what you do its just always there at the edge of your radar. A bleep that you can't get rid of. This Chipotle is like that. Its loud, its cramped, its uncomfortable, and the food is just A-Ok. But for some reason I keep coming back to it, like a bad rash. This is my Tuesday afternoon stripper, my 5 miles per gallon lemon, and my Coors Light addiction come to light in the form of a Burrito. If you like Chipotle go to this one as it is superior in every way to every other Chipotle. read more

Sadly, after going here tonight I don't think I'll be returning to this location any time soon. I have to agree with the other reviews and say that this location has really gone downhill. It used to be just as great as any other chipotle but the longer it's been there, the worse the employees and the customer service have gotten. All of the employees were so rude tonight and it was obvious none of them wanted to be there. Reality check - "faking it" is part of customer service jobs. I walked in with my boyfriend and surprisingly there was no line. We get to the front and the girl gives us a dirty look like she was mad that we came in and somehow it took her more than 2 minutes to even acknowledge that we were there. Again, the store was EMPTY. I'm finally ordering and ask if there is any extra salad dressing in the back. Without thinking twice she says no, instead of at least offering to look. Long story short when I asked another employee to check there was more dressing. They made both of our orders so sloppy and carelessly and $10+ later I'm throwing out more than half. My boyfriend nicely asked if they could double wrap his burrito and she looks at him with disgust and says "it will fit". When it came time to pay they couldn't even remember what he got and how to enter it into the system. To try not to get into all the other details I'll end on this - Overall terrible experience. read more

Chipotle let me give you some love on Yelp. I probably have spent at least a few hundred dollars on your salad bowls. I love how generous and how much value a bowl can be for your money. What I don't like is that I realize i'm eating the whole bowl and taking down about 1000 calories. Lovin me that half chicken half steak. read more

Slow and filthy. If the dining room is this nasty I can't imagine what it looks like in the back. read more

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This is the worlds WORST Chipotle. Always dirty and they are always out of something. Tonight it was white rice AND chips. The cashier turned to the line and asked "anyone know how to make chips" no one responded. It seems the employees here are uninterested in doing anything. The food itself is fine. It's never very hot though. The employee making my food just keep staring at me instead of saying "what type of beans" so I forgot to even get any. It is worth the drive to the Chipotle in Ardmore so you can avoid this one! read more

I loveeee chipotle but today I was ordering and I noticed that the guacamole was completely brown, and I told the person if they could please change it, but they continued to resist and try to explain that it was normal and that all guacamole looks like that‍‍‍, also the rice was very stale and hard. read more

Ok but. I don't understand. This chipotle is the same as every other chipotle. Which means it's great. Amazing food, it's never messy, and y'all just picky because you can't wait a second for them to put hot black beans in your damn burrito. Wait or pick the other beans. Everyone is always super nice, and if you experienced otherwise, it's cuz you were an ass. read more

It is rare that I give one star reviews (I think this is my first) but holy cow is this place bad. For some reason I've returned twice since my last review and I've continued to have problems each time. A few weeks ago I went and they were completely out of ice and several sodas in the machine. I went back today to use my free chips and guac coupon. The cashier pulled a half empty container of guac out of the bottom drawer and I asked her if she could give me a full one, as I've gotten every other time I've gotten guac at other locations. Her response was "well they all gonna look like that". Really? I know I wasn't paying for it but you don't have to have an attitude, and it takes 2 seconds to fill up another container. I have no idea what is going on at this particular location. I've never had this kind of a consistent problem with any other chipotle, or any other fast food restaurant for that matter. read more

The amount of food that they actually give you is no where NEAR the amount of money I'm paying. A half filled bowl is not worth ten bucks. I was given barely any guacamole. read more

Chipotle Mexican Grill - Mexican Near Me - Wayne, Pennsylvania

Just had lunch here, I'm a fan! This is the location my friend says is his "favorite Chipotle" and I can see why. They were fast and efficient, and it was nice enough to eat outside on their patio. I can't say enough about the food (which is SOO much better than anything on a bun), and the service was great. read more

Line was to the door when I arrived(25 people ahead of me) it took almost 35/40 minutes to get my food. Staff there play around way too much and work at a very slow pace. Tables and floor area was very dirty. Lots of spilled soda and pieces of leftover food from previous guests that weren't even cleaned one bit the entire duration of my visit. Food at this location compared to others was way below average. It seemed that the food was a tad overcooked and too much sauce was used. If you're in the mood for chipolte just go to the location in ardmore 10 minutes down the road. read more

I haven't been in here since they first opened and let me just say the women making the food was so rude. Giving attitude and snapping back at customers! The amount of food you get for the price you pay is crazy. I asked for cheese and got a quarter size... go to qdoba everyone at least you'll leave there full. read more

Visited this Chipotle branch on a recent trip to see my college son who was craving their food. This spot, just a mile from Campus was very busy on a Saturday afternoon even at 2 p.m. The food was its usually tasty concoction but the place was an absolute mess - almost every table was dirty, there was a lot of debris on the floor and there didn't seem to be anyone working to fix the situation. We sat at a table outside despite the chill and still had to relocate some garbage to find a relatively "clean" spot to sit. Perhaps we got there just after the rush, but I wouldn't necessarily make a return visit after seeing the upkeep here. That said, the largely college-aged crowd didn't seem to mind...... read more

I love Chipotle but this one was trash. The rice was literally too hard to eat. Luckily I don't live around here so I never need to come back. read more

This is my go-to Chipotle when I get sick of the nearby Qdoba. Sometimes you just crave a bag of the delicious lime-salted chips and a HUGE burrito. Mmm. My general order is the good ole' chicken burrito with red-tomatillo sauce. Yum. Judging by the rest of Wayne, you'd think parking would be hard to come by, but this place is in the parking lot of a former Acme grocery store, so parking is plentiful! read more

Doesn't matter how many times here, unsatisfying customer all time. Lessons learned. Stay away from this location.

Ordered a carnitas burrito, pork was cold and soggy, rice was not fully cooked. Probably just a bad batch, will try a Qdoba in the area for comparison. *5/2 update - Stopped in again for a chicken burrito, better this time around, bumping them to 3 stars. Qdoba is still better to me. read more

I have been scrolling through these reviews and I have to say, they are all rather accurate. I work in the area and enjoy Chipotle. It should be a pretty quick and easy lunch that isn't too pricey. The comments about being out of things is 100% true. Today was no exception. The soda fountain wasn't working again. It seems that this is broken about every third time you go there. The station for napkins and utensils is in total disarray and the hot sauces were all empty. The employees could give two shits about customer service and being polite. The cashiers are usually not paying attention, rarely will ever say thank you or any kind of gesture at all. Sadly, I will go back again because it's easy and cheap. Although the attitude from these employees is terrible. I cannot imagine the owner of this place cares at all about it. It is after all the one that had the drug raid a while back from the employees selling. Take it for what it is.....mediocre cheap food with people thst don't care about their job making $8 an hour. read more

DO NOT GO TO THIS CHIPOTLE. This is the worst chipotle experience I have ever had I will not go back to this chipotle and will probably choose to take my business outside of chipotle. I walk in a couple minutes before 9, all of the employees are cleaning everything and have all of the chairs up, mind you they close at 10. I go up to order the employee said "what do you want", I say I'll have a bowl with brown rice, the employee proceeds to say "umm.. we're out". I look st the meats and there is only chicken and everything else is packaged away. My boyfriend and I as well as two other couples left. I have never been treated with such disrespect an HOUR before they close. Those employees need a lesson in customer service. I am a very upset and wish I knew the manager to contact. read more

My friend and I went here earlier today around 3:15 and received the rudest staff service ever. When we first walked in we were ignored when the girl who was NOT wearing her mask properly and bagging chips clearly saw us standing there for a while. When she finally came over she said in a rude tone "online only". My friend and I didn't hear her at first and she repeated herself "my manager just said we are doing only online". So we ordered online for pickup at 3:30pm. She went back to bagging chips as another employee came to bag chips for her so she could make our orders. At this point another gentleman came into the restaurant and she rudely told him the they were only doing online orders at the moment. She started to make Maiya's order and while we were watching she didn't make the order as the slip said and didn't fully close the burrito allowing it to open up in and spill in the to go bag. She made the gentleman's order behind us next and then walked away. The other employee who was in the front asked me if I ordered something as well and proceeded to tell the original employee. She came out to the front with an attitude and started making my bowl. She packed almost to the rim with rice and I asked if she could take a lot out because I requested online for light rice. So she did and continued not following anything on the slip. I could tell she was having a bad day or something was up so I didn't even bother correcting her. She gave me a bag of chips with NO chips and a side of guacamole with guacamole all over the container. If you fold the bag of chips it doesn't make it past the word "Every" on the back of the bag. She put napkins etc. in the bag and then dropped it on the front counter with an attitude and said "Have a nice day" rudely. I come here all the time while I'm at school and I know how the staff is in general but, she has been by far the rudest, please fix her attitude. read more

My coworkers and I have yet to receive an order that is correct. It seems they always do the opposite. i.e, extra cheese = no cheese, no rice = extra rice, etc. Update: "out of tortillas" LOL WHAT.........ridiculous and always something. read more

This is the worst chipotle of all time. Theyre constantly out of everything, or closed in the middle of the day. The last two mobile orders I placed weren't ready until 20 minutes after the pick up time. I hate to leave bad reviews for restaurants because you never know what might have happened to cause the problems. But this place is CONSISTENTLY horrible. I won't even go into employee attitudes... read more

the manager josh is barely keeping up with the store. Throwing work on his employees just to get home faster. Dont Work At This Location Please and they dont clean nothing. The Manager are getting by until they are removed. read more

Nothing ever goes smoothly when I've come here, and it's been over 10 times. Chipotle's assembly line ordering system for their bland food is never pleasant. This is one of the worst because well, you have talking employees, a "let me hurry and make this" approach, even if there is no one else in line, burritos slopped together--guaranteed to come apart when eating it. Moreover, they just don't listen or will have you repeat what said a couple seconds ago. Plus, they're often low on fajita vegetables and Ive even been here and unbelievably, NO flour tortillas and tacos! Wtf. Only good thing is portion size seems above average. read more

I wish I could give this place 0 stars. I was starving after a long day of work to enter a place being a COMPLETE MESS. First off, horrible service since none of their employees seemed acknowledge the long line taking place in front of them & told me last minute they were out of guacamole AND Fajita veggies. Unfortunately they already made my bowl without telling me, so I couldn't walk out. Let me mind you, they had 1.5 hours before they close and didn't bother to make a new batch. The store employees were completely helpless, and didn't seem to take responsibility for what was in front of them. I knew when I read the reviews for this location that I shouldn't have came. I DO NOT recommend coming here, unless you want to have an essentially empty burrito/bowl. read more

We just had lunch here and were extremely disappointed. The staff was rude and rationed the food. I don't think they wanted to make more so they gave very little rice and very little meat. The server put a small ration of rice in my bowl, moved over in front of the meat and never asked what kind of meat I would like, she just raised her eyebrows and looked at me like "Well what do you want?" I got a salad dressing that didn't have oil in it so it tasted pretty bad. My husband also had the same rations with his meat. The server gave him very little meat and several bites he had to spit out because they were all fat. We each got a Diet Coke that tasted flat and very syrupy. There wasn't enough carbonation in the drink. There was no Ice Tea to be had so I opted to get a lemonade. That turned out to be water with a pinch of lemon in it. My husband and I will never go there again. If the servers are too lazy to cook enough food for the customers, they are definitely to lazy to clean the soda machine, I'm sure it is filthy! Yuk! read more

Gross- food is ok, but it is the dirtiest chipotle I've ever been to- the workers are also very rude aswell

I've eaten at this location multiple times.The servers always look miserable and always have an attitude. The last time I went two servers carried on a conversation and failed to even acknowledge me for a minute or two even though I was the only person in line and waiting patiently. The guacamole was also brown and the servers acted like this was normal and wouldn't be bothered to switch it out. I've never seen it like that at other locations. This past time (during lunch) they were out of veggies. Another customer and I said we would wait for them to cook more. A server went into the back and came back out 2 seconds later and said they were out. I love Chipotle but this is the worst quality I've seen in service and ingredients. read more

If 0 stars was an option, it would've been selected. If you like rude employees who talk down to and belittle you, then this is the place for you. Oh and let's not forget confrontational when you ask to speak to their manager that "isn't here today." read more

Worst chipotle ever. Ghetto, rude, slow staff. No sense of urgency whatsoever. And they are literally ALWAYS out of guacamole. There's nothing worse than waiting in a 20 minute line to be denied the only thing you came there for: a veggie burrito. Like what the literal fuck. read more

Wanted to like this place but it makes me horribly sick every time. I don't understand it as I don't have a sensitive stomach. Tried many different times with a bunch of different menu items with the same horrible result each time. Read up on the web this is not uncommon for this chain. read more

This Chipotle location is one of the worst restaurant I've ever been to. Place is dirty where the customers sit. I can't imagine how dirty it is back in the areas where I can't see. Good was mediocre at best. After I got my food, I had to wait for a few minutes for the cashier to appear from the back to ring me up. None of the people in the front bothered to go back there and get her to ring me up. When the cashier did show up, she was rude as can be. I would avoid this place at all cost. I'm glad they have another location opening in KOP. I like Chipotle but I hate this particular location. read more

Out of white rice, corn and other things. Smelled of mildew and told the manger and said that I was wrong. And wouldn't offer a refund.

Literally the worst chipotle location in existence. The trash is always over flowing, staff is extremely rude, and they are always out of EVERYTHING. read more

Terrible. The workers here are arrogant and terrible. There was three workers during the dinner rush. No chicken or rice. Like what? What is this chipotle? That was all I wanted and I waited 40 minutes for some stank ass chicken and no discount or anything. Do not come to this chipotle read more

Chipotle Mexican Grill - Mexican Near Me - Wayne, Pennsylvania

Worst customer service imaginable. Hard to even explain how bad it is. If you are lucky enough to get someone to wait on you, the staff is slow and completely uninterested in providing good service. It is too bad because the food is pretty good. read more

Awesome! Fast & fantastic. The chicken is my favorite. Hey did you know that MIke Coury looks like Shrek? Anyway, the food is great. Skip the chips are they are usually stale. They are a little cheap on the salsa with the chips. It's so easy to have it just as you want it. Problem is - gets very crowded at lunch time. Sometimes the music is a little too loud. read more

Wow this place is disgusting...can't believe people are wasting their money on this garbage. I had brought in my own lunch for the day but my office decided to treat us to Chipotle for lunch so I figured why not... I got a burrito bowl and what I got was a disgusting cold bowl of mushy rice, weird tasting chicken and snotty looking sauce on top. I had a few bites of it (more than what I should have) and threw it in the trash. Usually I handle food like this fine, but now I feel bad stomach cramps and feels like I ingested floor cleaner. Never again...I wouldn't feed this food to my dogs. From the other recent reviews about this location, it sounds like corporate should send an inspector over there unannounced immediately. Disgusting and dirty place with rude workers and the food is barely edible. I don't even want to finish the unsweetened ice tea that I got because it also tastes off. read more

The staff here has no sense of urgency. The line will be out the door and the employees are moving in slow motion. Considering chipotles mantra is fresh local food, I understand when they run short of certain ingredients, that is to be expected. But the staff is rude, obviously annoyed when you ask them about availability. Not coming to this location ever again. read more