This Wayne location leaves a lot to be desired. I asked for two al pastor tacos and the first employee put a teaspoon of pork on each shell. Then I requested sour cream on each taco. That employee slopped a huge glob of sour cream on each taco. It was disgusting! She couldn't even fold the taco without the sour cream spilling out of the taco. I told her that and she got a paper towel and started wiping the sour cream from the sides of the tacos! Then Chipotle has the audacity to charge me over $12 for two tacos? Really??? If you want delicious Mexican food at reasonable taco prices, try Buena Onda, about a mile from Chipotle. You won't be disappointed. read more

I cannot even begin to put my frustration into words. To start with, the food is terrible. Every time I order from here, it looks like someone scoops me a freshly made shit into my bowl. Also, the employees are terrible at their jobs. The situation that occurred today, Monday, June 7th 2021, pushed me over the edge. I clearly ordered extra chicken, mild tomato salsa, and medium corn salsa, and white rice. What did I get, you may ask? I got a bowl of guacamole, sour cream, and beans. What kind of a psychopath orders guacamole, sour cream, and beans. I now have to go 10 hours without any food. I strongly advise staying away from this Chipotle establishment because it is evidently clear that these employees have acorn-sized bricks for brains. Yours, Angus read more

I've gone here since it opened almost 10 years ago. The quality is worse than other chipotles in the area. I think it's closed as the last two times I've visited in the past couple of months, the doors have been closed both times. read more

There is absolutely no reason for the workers here to be so rude. I ordered food at 6:40 and I am still w waiting, it is 7:12. The workers do not need 30 minutes to make 3 tacos and 1 burrito. The worker taking orders took five minutes of waiting around to take the people waiting in line's order. This is absolutely ridiculous. read more

What is up with this Chipotle? In a prime location, this should simply be a no brainer. The stars are for the food alone. Service is always a struggle to handle, tables are never cleaned and prepped and the last time, the sodas were all out of syrup. I've given it a few tries just to make sure it wasn't a bad day, but I only see standards getting worse. read more

The service wasn't bad. The service was non-existent. No employees were up front. After a minute or two one came out. Avoided eye contact and started frying taco shells. I was hoping after a batch they would help. Nope. I said "good morning" hoping to get some feedback. They looked at me then went to the back. We left after waiting for a solid 5 minutes. All that time also let me notice a frayed power wire with visible connectors out the back of the taco shell warmer. read more

This is hands down the worst run and most disappointing store in the region. Impolite staff, lack of ingredients, and a consistently trash littered store are just a few of its problems. read more

This evening I went in and ordered 2 bowls! The workers were very kind, especially the girl taking my order! They gave me a great proportion and it was very good! read more

This is THE WORST chipotle I have ever been to. The rice was cold and unseasoned, they got my order wrong, and it took forever. I feel comfortable writing such a negative review because, to prove a point to some friends, I had the same order from the Wayne and Ardmore chipotles sitting next to each other. The Ardmore chipotle blew the Wayne chipotle out of the water and was the undisputed champion. Fast food is supposed to be quick, highly scalable, and easily replicable. I have seen most chipotles succeed in this but not this location in Wayne. I hope they figure their stuff out soon. read more

Large chuck of pork in our queso which did not go over well for the VEGETARIAN. Which the staff didn't care about. "Food with integrity"? Ha. They were out of fajita veggies & chips which resulted in multiple customers walking away. read more

Oh boy.... The last time I was here I figured they were new and so it wasnt that big a deal you ran out of guac. However at 8:54 on a sat night, I wa stood you were out of burritos. This is your signature by the way...burritos. So going outside to discuss what to do and after deciding on bowls, when I went back in your employees moving back everything to clean like they're closed and breaking down the stations. Don't worry there was someplace else open. Perhaps in Wayne, PA the customer number is low after 9 but how much did it cost to keep those people "working" til 10? read more

Chipotle Mexican Grill - 8:54 on a sat! Time to clean! No time for burritos! - Mexican Near Me - Wayne, Pennsylvania

Is this even a real Chipotle? It is shocking that one location can be so much worse than all others. I ordered from here after taking 1+ year off from this location and quickly remembered why I stopped coming. The staff at this location is rude, they always forget at least 1 item from my order and the food quality is awful (e.g., old, dried out, over/under seasoned chicken). Terrible. Order from here at your own risk. read more

Worst chipotle, I've ever been to. dining room a total mess. food was supper dry. save your money, and go somewhere else.

Holy crap, I love chipotle but this place was a mess. Employees cursing in front of customers and telling everyone "out of white rice, black beans, guacamole and sour cream and chips." It would have been easier to say "we don't have half our shit." "Close your eyes and pretend the pinto beans are blacks beans dude" exact quote from employee. Come on mannnnnnn. Never again. Well, let's be clear, NEVER AGAIN EATING At THIS CIPOTLE. I will eat at others :), because I need my burritos. read more

I think this place is fine, but I was also there on a slow day. The staff is friendly and it's clean. Will be returning

Generally I like chipotle and their employees. However, the service I received today was horrible. The manager is awful, and ineffective. Additionally, the past two times I order they've botched it. Is adding beans really that big of a step? I expect more as a consumer. Extremely dissatisfied with this chipotle. Has gone down hill recently. Edit: The person who did the chips today bumped the review up by a whole star, they're perfectly salted and greasy thank you. read more

Was absolutely disrespected at the register when I tried to scan my reward for free chips and guac. The lady made a huge fuss about scanning my code and spoke down to me in the most condescending tone I have ever received from any establishment. Ever. read more

Consistently messes up orders, forgets items, and wont refund you. STAY AWAY. Corporate chipotle isn't much more useful

Terrible service. I ordered through the app and arrived at my pick-up time to find a crowd of people in the store waiting for orders, some complaining that they'd been there for over an hour. I should have just left at that point, but I'd already paid for my food through the app and didn't see an easy way to cancel my order. The whole reason I order ahead for pick-up right now is to avoid being indoors in a crowded space with other people for longer than it takes to grab my order and go. Instead of being able to grab and go, I ended up waiting 20 minutes after my pick-up time for my order to finally be ready. As I waited, I overheard several conversations between employees about how they were running out of food. After hearing those conversations, I wasn't surprised to get home and find that my burrito bowl was missing the sour cream. I guess they ran out and instead of letting me know so I could substitute or cancel my order, they just left it off and hoped I wouldn't notice? So, a 20-minute wait just to get an incorrect order. A complete waste of time and money. Spare yourself the aggravation and just avoid this place. read more

By far the worst service I received at a chipotle. Typically great quick service but today was definitely the exception. The female cashier had her back to me on the phone in the corner. She realized I was there and asked me what I ordered (if she was paying attention she wouldn't ask). She didn't ask if it was for here or to go. I asked for a basket and she didn't even acknowledge me. When asked again and said it was for her she said "you should have asked him for one" I guess referring to the gentleman who made my food. I asked to speak to the manager so she yelled into the back and he came out to speak to me but I can clearly see he had no control of this employee as she just stood there shaking her head. I will continue to eat at chipotle but DEFINITELY not at this location. read more

I literally have never left a bad review in my life just as a testament to how gross and disappointing my food was. My partner bit down on an avocado stem in our guac, we brushed it off but then I bit down on ANOTHER stem so hard my teeth and mouth hurt. Our chips are stale, our tortillas are stale and this is the most poorly wrapped burrito I've ever had in my life. I am not exaggerating. I never ever leave bad reviews because I don't believe in hurting businesses for common errors but this is unacceptable. I tried to call and complain privately but they failed to answer 3 times so here we are. read more

Chipotle Mexican Grill - One of the serval avocado stems we found in our guacamole - Mexican Near Me - Wayne, Pennsylvania

y'all really skimped out on my rice.. EVERY CHIPOTLE GIVES WAY TOO MUCH RICE BUT YOU DIDNT GIVE ME MUCH. you also didn't give me a real amount of steak.. plus it was burnt. YOU ALSO did not give me enough cheese, corn, or lettuce. If i'm gonna pay near 12 dollars for a steak bowl and a drink THEN I BETTER GET A FULL AMOUNT OF FOOD. i used to work at a chipotle and this is simply a disgrace. note to other costumers: if you're in the area and you're carnivorous then don't go to chipotle, try five guys :( read more

There was a long hair in my food. I contacted customer service and they refused to give me a refund. Very unprofessional

Actually quite the worst chipotle ive ever been to. And Ive been to many. Im not one to be a karen- but this was insane. The chips were so stale they were chewy and the guac had pieces of the shell in it...? Everytime i get a bowl from here I have no idea what kind of concoction it is. read more

All the soda was flat. Instead of a return they made me just pay for a new bottled drink

This place was my first Chipotle experience this past week. Now, if you ask me to choose Chipotle over a local mom and pop Mexican joint, I'm just not going to do it. But if you ask me to choose Chipotle over places like Qdoba and Baja Fresh, I'm choosing Chipotle for sure. They simply make big ass burritos with pretty good ingredients. I can't complain one lick about that. read more

Three stars for the food, cause it was really good, even though my tacos were pretty soggy by the time I got back to my office. Would have eaten in the restaurant, but the tables were all taken, and it seemed to me that there were only a few tables to begin with. Somehow felt like half the restaurant was missing or something. I couldn't help but notice that the bathrooms took up a lot of room! They should have utilized the space a little better or something. Anywho, I'm not an architect or designer or whatever. I just didn't like it much. Anyway, it was totally packed and sooooo loud - but I sort of expected it since it was a Friday after all. I was already stressed out when I got there and was even more so by the time I left. From what I could tell, the staff was very pleasant, but I very literally couldn't really hear a single word they said. Except for the guy that saved me from eating tofu - looked like taco meat to me, and he was about to put it in my taco shells, and then decided he better doublecheck with me... LOL. I guess I don't look like a tofu-eating kind of chick. So overall the food was good, but the ambience was seriously lacking. I'm glad I finally tried the place. And I will be back. I'm just not gonna rush. read more

What in the hell is going on at this location! It's either mask or you gotta order online? Every other place on the block has neither of these issues! Then when you get to order it's miserable in there. Given y'all three chances today was my last! You spend more effort and time looking to go here then you do ordering or even eating...... read more

***CUSTOMERS BEWARE - STAY AWAY!!!!!** This place deserves (-) negative 7 STARS! Location: 309 Lancaster Avenue, in Radnor Township. So, you'd think.."oh, it's going to be a pleasant experience! NO!! Come on, it's Radnor Township, lovely place, but the restaurant itself!??? Inside looks like a Trash Dump in the middle of a decent town. Inside: Trash on the floor, literally...there was a red food basket, the one they put your tacos in, on the FLOOR!! And Napkins! Counters were FILTHY, drink station, APPALLING! Customer Service: Was NOT greeted...no wait, I was greeted, WITH AN ATTITUDE! The girl working behind the counter...the one that served my food showed signs of anger, disgust, vengeance, and ignorance, all wrapped up in one. Nothing about her said or smelled presentable. And that also goes for the girl at the register, whom was completely clueless and another employee, male, that came in the store looking very unkempt... like he just rolled out of bed! So as I am in line waiting for my turn, the girl behind the counter decides to throw a horrible attitude with the customer before me, because she asked for extra fajitas in her cup, extra guacamole, and a foil?!? What did she say wrong!??? They gave her such little, and all the customer wanted was more in her cup, which there were plenty room to be filled. And instead of the girl behind the counter giving the customer what she wanted, she threw more attitude and told the customer, "YOU can get out and leave the store"! Waiiit, what!??? Lol, is this for real!?? BOTH THE GENERAL MANAGER, FIELD MANAGER, SUPERVISORS, AND THAT GIRL, ALL SHOULD BE FIRED for hiring such idiocy! I've never witnessed such undeserving rudeness in my life to a customer. And it didn't stop there. When the customer tried asking why she had an attitude, the girl at the counter created an even bigger attitude and started calling her names so then I said you know what this is enough...this is highly unprofessional and rude!! The customer asked for the manager and the girl at the cashier register said that the disrespectful girl WAS the manager!?? There is NO way, that she is a manager! NO way!! I refuse to believe that! What a HORRIBLE, DISGUSTING, EXPERIENCE...FEELING...EVERYTHING! I THOUGHT I WAS IN THE HOOD!! SHUT THIS PLACE DOWN!!! AND REVAMP, GUT-OUT, AND HIRE DECENT, FRIENDLY, EXCELLENT CUSTOMER SERVICE EMPLOYEES!! Oh and the food!!?? I Lost my appetite!! Ughhh read more

This Chipotle has definitely improved. For years it was possibly the worse location, bad food quality, missing ingredients, bad employees, but I don't know whats changed but the food quality has improved, and the online orders seem to always be done on schedule. read more

The chef here was excellent, the food was fresh and tasty! Great staff! Would come back again!

http://www.nbcphiladelphia.com/news/local/Radnor-Chipotle-Drug-Sting-427043623.html This explains it. I have complained to the company before about how bad service, food, preparedness have always been. They need an overhaul. read more

Terrible chipotle Trash outside all the time is chipotle wrappers and never clean Very slow service Inadequately prepared , for example, I waited in line for ten minutes and they were out of pepper and onion fajita mix - then I was told I would have to wait five minutes for it Adios Never going back read more

I'm a strong advocate for chipotle but this location has given me one too many issues. They're always out of something, whether it be chicken or cheese or guac. Once I waited 40 minutes for my online order of 3 burritos (not even during busy hours.) The servers are always incredibly rude about it too. Thankfully, they usually compensate by giving you a coupon for a free entree for your next trip. They do this by taking the manager's card and writing his initials on it. This is exactly what happened to me a few weeks ago. Today I came back with the card to redeem it. They accused me of forgery and told me it wasn't valid. They said they don't have an employee with those initials, but I picked up the location's business card sitting in front of the register, which had the manager's name: Joshua Watts. (Picture attached below of a blank card I picked up today from the register.) I showed it to them and pointed to the "JW" written on the card. They then proceeded to claim that it wasn't his exact signature and again accused me of forging it. I will also mention that when we walked in, there were no employees to be found. One woman had to get up from her lunch break to take our order, and the other male employee only came out from the back to say they won't honor my coupon. I would strongly suggest driving the extra few miles to the Ardmore location. read more

Chipotle Mexican Grill - Mexican Near Me - Wayne, Pennsylvania

Absolutely no issues - we came at 7:15 PM on a Wednesday night in the summer - so no line and thankfully, no dried-out old food. My kid got a steak burrito to go and I did not have to cook. Seriously. No issues. read more

Wow, this was pretty awful as far as chipotle goes. Everything was cold. The guac was brown - like full brown. No veggies. Terrible service. No ice tea. Definitely not worth it. read more

Sometimes out of lettuce and ALWAYS FILTHY. Please clean the tables and floors! It's enough to make someone lose their appetite.

Would not go here on Tuesdays and Thursday. It's clear the employees don't care about their jobs. I got a bowl and the rice wasn't cooked fully... it's pretty hard to mess up rice. Not to mention I had an online order, due to Covid-19, that wasn't ready on time, along with the other 10 people in the store. Horrible place to get food. read more

Another new location for this rising chain of Americanized-Mexican food. Chipotle in Wayne is cozy, clean, and stylish. The food is good, fresh and portions are generous. Ok, it's not authentic Mexican, but certainly better than Taco Bell. Recently I received a coupon for this location since I live in the area. I remembered to take it with me when I stopped by for lunch. The register girl told me it had expired. I told her I just got it in the mail, but indeed it had expired (about 4 months ago). The Manager overheard and said they'd honor it. Very decent of them! read more

Chipotle makes my life better. I know using food as an emotional crutch probably isn't very psychologically healthy but there are some issues that can only be solved by copious amounts of salsa roja and guacamole (read: all of them). I've convinced several people of this undeniable fact and now, I'm lucky enough to work with people who appreciate Chipotle almost as much as I do, meaning we order from the Lancaster Ave. location often. Every time I've tried to fax over an order, it hasn't seemed to have worked so now, we just fill out the fax order form and head over to manually hand it to the cashier. At any other place, something like this would cause contention but we've done it several times to much success: Me: Can we exchange this piece of paper plus cash for delicious, delicious Mexican food? Chipotle Cashier: Of course! Would you like soda or chips with that? Awesome. Great customer service and a machine-like efficiency. You walk in with an order for eight people and walk out less than ten minutes later, lumbering under the weight of burritos. I have but one, teeny, trifling lament and that's the fact that only dine-in patrons get to enjoy Tabasco sauce with their meals. They have a good range (from regular to jalapeno to chipotle) and a couple of tiny to-go containers by the condiments bar would be great because if there's one thing that could make Chipotle better -- it's more hot sauce. read more