The ambiance is pretty standard compared to other locations, however, it gets a bit busy during lunch time which I imagine impacts the staff's ability to clean frequently during rush hour. I wouldn't recommend this location due to food quality and bad service. I also recommend checking your receipt before leaving. They overcharged me for my food as well. read more

Chipotle Mexican Grill - Veggie salad plus salsa and guacamole - Fast Food Near Me - Upper Marlboro, Maryland

Chauncey was hands down the best! His customer service was exceptional, and he even had my food ready ahead of time. This was by far one of the best experiences I've ever had. read more

Theee absolute worse location to go to in Maryland, bowl stinks , dressing made wrong , guacamole had half an avocado it (1 clump)

I haven't been here in a while , but I must say I was extremely impressed with the service. Shout out to the staff member that started my bowl he was so nice and very attentive. Not sure of his name but I came in around 5:50pm today. read more

Horrible service always slow. Second time they still keep messing up the order and still slow bad attitude also.

I've been to this chipotle a couple times since it's pretty close to my house,but today I got it and the sour cream smelled a bit off in my bowl. i hadn't had sour cream in a while so i figured that might've normal. As I was eating it, I just couldn't ignore how off it smelled, so i stopped eating it. Very soon after my stomach was in knots. read more

Service and food is excellent The workers are excellent. The managers are friendly, clean environment, family fun to eat.

TERRIBLE!!!! I came here because I really wanted me some chipotle so I came to this location because it was quicker. WRONG MOVE! I got 2 bowls and a burrito. As soon as I picked the burrito up, it was quickly falling apart, ridiculous! Yall don't even know how to wrap it good. Then I couldn't eat the rest of the burrito without taking out the beans! The beans were HARDDDD! I literally could not finish my food and enjoy it. After eating it, my stomach was messed up and so was my friends. Boycott this CHIPOTLE! SHUT THEM DOWN! read more

Chipotle Mexican Grill - Barbacoa burrito - Fast Food Near Me - Upper Marlboro, Maryland

Went here after six flags and believe most of the reviews here got it right. The tables were dirty and not cleaned. Its like they don't have a dining room person cleaning it. There was garbage on the floor and overflow trash coming out of the garbage. We had to eat here because was close by to six flags and we were hungry. If not, go somewhere else unless you really like chipotle. I can't even comment on the food but was just typical chipotle items. read more

No sour cream or fajita today. It's always a "kool-aid no sugar", "peanut butter no jelly" credit no cash cash no credit no fresh juice machine is always broken bathrooms inconveniently closed great percentage of the time. When is this going to end. That's exactly what this place feels like: The End of the World! read more

Worst Chipotle experience ever!! 1. I walk in and am told that I can only order food online because something is wrong with their system. And evidently their system has been down for FIVE DAYS. 2. I create the online order: a salad, a burrito and a bowl. All three were made incorrectly! They made the bowl into the burrito, the burrito into the bowl, omitted LETTUCE, guacamole and SALAD dressing from the salad. They did agree to re-do the order. So check your orders before you leave! 3. When I asked the manager if there was something she could do for my inconvenience, she just glared at me and said "no." 4. I said, at minimum you could apologize for my inconvenience/ the error. She just glared at me some more. She clearly couldn't care less! I will never go back to this location again and if you do...you have been warned! Good luck with that! read more

Service was horrible. I attempted to claim a birthday reward in store after purchasing an online order....they made the experience unnecessarily difficult. In addition, the order was missing an item which required me to go back. read more

Chipotle Mexican Grill - Bag with no receipt - Fast Food Near Me - Upper Marlboro, Maryland

if i could give this a zero i would. The workers here are very sloppy. Not to mention the food is very rushed. The cleanliness is not there. pls don't come here. read more

Horrible. Absolutely horrible. The meat was over cooked and I paid for double protein and didn't even receive it. Every time I order from this location it is a huge disappointment. It's been a while since I ordered from here. I only ordered from here because it was delivered. Normally I drive to another location. I guess some things never change. Waste of time and money. read more

I have been to countless Chipotle restaurants and this place is not the best but it's not the worse either. Otsnpretty clean and typical as you can find everywehre.. They will get you in and out fast which something I like, I have been here 3 time and I haven't had a bad experience or bad vibes at all.. Staff are very hard working and seem to work together well. Out of them seem very friendly and hard working. Bravo.. read more

I was really disappointed with how slow this Chipotle was. I waited in a not so long line for 30 minutes. Then, when I got to the register, the cashier rang up 3 "to go" orders while I stood there (even though I was ready first). To make matters worse, once I arrived at my parents house & gave my dad his salad, I noticed the salad dressing container was less than 1/4 full! I'm so irritated! read more

Chipotle Mexican Grill - Fast Food Near Me - Upper Marlboro, Maryland

FRIDAY THE 13TH! Yesterday, I tried the Chipotle at 7623 S. Osborne Road for the first time. Boy was that a bad idea. I ordered a salad bowl, and they were so stingy with the items they put on it while you go down the line. The Spoon is not even full when they add it to the order. If that wasn't bad enough, I got the chicken and asked them to add a scoop of brisket (neither of which was a spoonful). When I got to the register, my total was $18 and some change. I was charged $7.90 for the half scoop of brisket alone. The Fajita veggies also tasted like they were from the day before. Basically, I was charged for double meat of both types that I never received. I will NEVER go back to this Chipotle again. I have never been so grossly overcharged for such inferior food in my entire life. Nor have I EVER been charged $18 for a SALAD! I am sure this location will be going out of business soon because the people of Upper Marlboro deserve MUCH better. read more

Staff take forever to make orders; waited in line for 30 minutes. Unsanitary staff-I saw a guy wipe his sweat from his forehead with his gloves and then proceed to making a burrito. It f you can't later in the evening, they only take online orders. Not my fave chipotle. read more

Food is ALWAYS COLD!!! I had to warm my plate up and the food did not have any flavor. The guacamole still had the skin on it

Drink/soda atea is always dirty, no small or medium cup tops, flat Sprite, and the MinuteM8d lemonade taste like water. Doet Coke is broken. BUT... service and food is good. read more

I ordered from uber eats and my food was good overall and I ordered the beef barabacoa but they barely gave me any, why am I paying 2 extra dollars for such a little amount? Do better. read more

I never in my life being in a restaurant that take tooo long I been waiting in line stAnding for 35 mins now, first the security lady was so rude and then the line don't move at alll, I will never come here again, very bad service in this place.:( read more

Chipotle Mexican Grill - This place take to long being standing in line for over 35mi. Now - Fast Food Near Me - Upper Marlboro, Maryland

Sitting here finishing up my burrito bowl. They gave me a full, full bowl with plenty of sour cream. Service was polite and fast overall. A tiny backup at the register. But there was a line and we moved fast. It was about 1:00 -- late lunch crowd. A few tables aren't cleaned off. This is as good of a Chipotle experience as I've had at any other place and better than manny. I suspect your experience depends on which crew is working, because today...right now...they deserve 5 stars. read more

We were having a COVID friendly apple pie canning party and decided to get the 10 person Triple from Watkins Park Chipotle. And it was brilliant. And I have to single out Sylvia, she was amazing, made sure all the meat was fresh cooked and helped us carry it all out to the car. She is a great, friendly asset to your corporation. We will definitely do this again. One of our friends said it was like being taken to the kitchen at Chipotle and let loose. Food was good, presented really well in containers we can store in the fridge for leftovers (there was loads) and with all the serving utensils it really was a pick up and serve. Thanks Sylvia - you were the best. read more

Literally just downloaded this app just because my order was that bad. I did a preorder from the app for a chicken bowl and I got the food on time but when I opened it up I only saw tomatoes. There was barely any lettuce, chicken or even rice, it's as if the person prepping hoped that I wouldn't notice the lack of other toppings over the tomatoes. Lost my appetite. read more

I haven't been to Chipotle in years, but had a craving and stopped passed. It was the skimpiest burrito I ever seen. There's too many other establishments...and plus so hot to tell them the obvious. read more

one star rating yall playing in my food. half the bowl is missing. wheres my queso? why is it so dry yall literally gave me a little drop of sour cream and gave me all this damn lettuce. do i look like a rabbit to yall? the chicken dont even look like chicken it look like balls of shit. so anyway i jus want yall to know that the chipotle in brandywine md is disgusting and yall should not order from them. read more

Never ever ever will I come back in this location! I walked in and walked out, the parking is so terrible people make their own spots. You are literally risking it all for a bowl. Just to stand in a line that barely moves because no one seems to want to be at work they just move like a assembly line producing thumbtacks, bored, uninspired and ready to go home. I love chipotle but I will drive for miles before I ever try this location without ordering ahead. read more

Worst damn service ever. Ordered through the app and my food was not ready when I arrived. I spoke to one of the workers at the register to inform her that I had been waiting for my food. I waited about another 5 - 10 mins and told them to cancel my order because they literally serviced the whole line and not one person started my order. Once I said that, they decided to make my food. I will not being returning to this location. Then they didn't even have any forks or napkins. read more

First off I'm a HUGE chipotle fan..this experience will ultimately not stop me from eating Chipotle but never again from this franchise. I can't count the times I've clicked double meat to get home and see they clearly didn't see that note and this overpaid at this location. Truly too many times to count. This time I selected TWO different proteins so that note couldn't be missed and instead of receiving TWO different types of protein, I got TWO PIECES of protein. Pure neglect, poor personnel or poor training. Regardless this felt experience was pure robbery. read more

This location is absolutely disgusting! Hair found in the food, food poisoning and unclean. I would not recommend my worst enemy to eat here. Have it a one star only because it's Chipotle but the service here is terrible. read more

I ordered a burrito. The tortilla man got distracted behind the counter while my tortilla was in the heater and heated it too long. Then the folder ripped the tortilla. She asked for an additional tortilla and I told her to double wrap the burrito. She said it would be a $0.25 charge to double wrap, but she could dump the contents out and wrap it in the new tortilla at no charge. I asked her to just double wrap it, as I didn't want to lose the contents from the transfer. She insisted it would be $0.25 charge to do this. This is an unacceptable solution. I left, as there is no way I am paying $0.25 or taking a subpar product for their mistake. Customer service is paramount and this place doesn't have it. read more

Got here at 430... in line until 517. The guy at the cashier didn't know how to add up to check someone out due to no change. I requested a managers contact information due to the limited staff on the front line. There was approximately 3 people ahead of us with minimal orders. However, the first line staff person was preparing online orders as they came in instead of waiting on costumers in line. Utterly ridiculous. Never again will we visit here!!! read more

NO STARS!!!!! I will NOT be returning! Terrible customer service every time I go since they opened up. This time took it over the top for me because they served me A ROACH!!!!!! I should have listened to my better instincts and took the extra drive to Vista Gardens Chipotle. I went in this Watkins Park location and it was the messiest front line I have ever seen at any fast food restaurant. Food was all mixed up and the guy putting my foods together had an attitude because I asked if he could remove the onion out of my son's rice and he used his FINGERS to pick it out! He could have just used the serving spoon. I'm just LIVID THEY SERVED ME A ROACH. When I figure out how to upload the photos I will. read more

Chipotle Mexican Grill - The Roach - Fast Food Near Me - Upper Marlboro, Maryland

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First off the store was only open for online orders. When my order was supposed to be done a very rude staff member came to the door asking what I wanted then when I told him my name he slammed the door in my face. Ill drive a little extra for a hopefully better experience. read more

I've been to this location numerous times. It's always been just ok. I don't like the parking situation or the traffic pattern of the location. However, it's not a terrible spot. It's definitely better than the one near the Wawa in Capital Heights. read more

Not bad. One of the servers behind the counter was a bit slow, but I wasn't in a hurry, so I didn't really care. Also, she listened to me. I asked for a little sour cream, and that's all she gave me. Many times people just ignore me and scoop a huge spoonful and plop it in the bowl. The place also seemed clean enough. read more

shìt was mid as fuck and expensive get that bullshit out of here im very pissed that i spent money on that bullshit my girl also feels the same way, steak chewy uncooked chicken uncooked, do better bruh like for real read more

This has to be the worst chipotle ever. They don't answer the phone or even follow directions! I will never order here again!

Can I give this place 0 stars?? I got my bowl to-go, and when I got home - not even one bite in - I saw this bug!! I called them and the response was "we probably need to check the fly traps". (Yeah, no crap!!) They offered to remake my bowl OR give me a refund ... although I should've been offered both at the very least for the inconvenience of having to drive back over there and prove to them that the bug was there. I will not be back. read more

Chipotle Mexican Grill - Bug in my bowl!!! - Fast Food Near Me - Upper Marlboro, Maryland

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