This chipotle was fast, quick and had the atmosphere quality as any other chipotle I've been to. The only reason I give it 4 instead of 5 stars is because I found the top of the jalapeño pepper or the bell pepper (not sure) in my bowl. I think whoever made the mild pico that day left the top of the pepper in the mix and wasn't paying attention. Other than that, my food tasted great! read more

Waited 30 min to order because workers were filling a catering order at 6:45p.m. Twelve people waiting in line with no attempt to work a waiting customer in . Very poor management. read more

Let me be clear this review is a reflection on this particular location. Most Chipotle's are as good as fast food can be. This particular location the employees absolutely checked out and don't give a crap. You can tell by the way the store looks. It's filthy beyond belief. They are always out of items and focus too much on on line orders. Go to another store and If zero was an option I would rate it that way. read more

Went over an hour before they closed, just ordered 1 bowl and 1 burrito. The person working the line rushed us through so quick we felt bad to ask for anything more. They had already packed up all the chairs and were cleaning, and didn't even give us the dine in option. I asked to clarify if they were closed and they said no, not for another hour, so we asked if we could get a chair to dine in. The worker rolled her eyes and shoved a platter at us. We asked for chairs and they told us to get them ourselves. We watched and they treated every other person that came in just like this. Super rude service. Teach your workers that the hour before you close is still business hours. read more

Only reason it gets two stars is because it tastes better than the other chipotle here. You will stand in line for 20 minutes for a shameful amount of food for the price you pay for it. I've gotten food poisoning from this location many times and every time I come I'm in line for an obnoxious amount of time. No one smiles at you or welcomes you when you walk in. read more

Love this location and the option to pick up your order in store - so fast and simple. I always choose to pick up my order so I'm not sure how the service is or the dining atmosphere. What i do know is that my order is ready when i get there and correct every time. I get burrito bowls with a side of chips and queso and it hits the spot every time read more

The first thing is none of the workers were masked then the veggies were only grilled peppers no onions, then the rice was half cooked. Not a great experience. I won't be going back. read more

i have ordered 4 meals from this location so far and the first two times were pretty good. the third time the meat was stingy which i can slightly tolerate if they are running out of barbacoa at that moment. My 4th order was the absolute worst. I ordered what i always order but through postmates. Fast delivery but the meat was missing from a Barbacoa burrito bowl. The reciept even put Barbacoa on the list. Maybe it was a rush order but something as crucial as meat is worse than missing something like sour cream or corn salsa. Amazingly... disappointing. read more

worst chipotle I have ever been to. twice now they have been slow, unorganized, the place is not very sanitary. they always seem annoyed to be asked to do something. customer service is awful. definitely not coming back read more

Worst chipotle I've ever been to. They ran out of everything, place was dirty and it took forever. Terrible experience! For sure not coming back. read more

Picked up our customary two burrito bowls during this pandemic when take out is the only option; and verbally confirmed there were two forks in the take out sack. Shame on me for not visually confirming we had proper eating utensils before arriving at our picnic site. Also, the vegetarian order that plainly listed guacamole on the lid was missing guacamole. We'll be happy when done in returns and we place our order at the counter. read more

Went in and got 2 chorizo with guac, not very tasty, and cold also. Had to put it in the microwave when I got back home. Chipotle made a big deal about bringing chorizo back to the menu and it does not taste like chorizo. Very disappointed in the latest promotion, and getting cold food. btw, Chipotle needs to go from $$ to $$$. read more

This is the last time I'll be going to any Chipotle restaurant. This location on St. Louis St Springfield, MO is by far the worst one though. Lunch time I understand is busy but this place was the most chaotic, unprofessional and dirty facility I've been too. It's obvious it's a manager issue. As for the food quality... rice was dry, chicken had so much seasoning on it it was practically black. It's hard for me to go anywhere anymore without getting upset at the lack of customer service, attention to detail of facility and staff appearance & attitude. Very sad how so many places operate with the same approach or lack there off. read more

Wait in line for 30 minutes just to get to the front of the line and have no options in terms of meat, rice, or many of the extras. But hey, at least their workers don't know how to take payment properly . read more

My order wasn't ready 15 minutes after my pickup time, and when I asked what was happening with my order the employee working snipped on me saying "We have other orders that we are working on". Once I finally got my order my quesadilla had no cheese, was crumpled up in aluminum foil, wasn't even the right size, and they had forgotten the side of queso I had with it. I also heard the employee get snippy with other customers waiting to on their orders as well. I actively work in the restaurant industry and try to be understanding, but the combination of my food being 20 min late, the employee yelling at customers, and my order being so drastically messed up was too much. read more

If you don't have more than 30+ minutes to wait (even after ordering ahead) then I suggest you go else where. I've visited this location twice and both times have been disappointed. There is absolutely no urgency for the workers here. They stand at the line having regular conversation while their line is almost to the door and there are multiple food delivery drivers waiting for their pickup. If there was ever a location that needed to be visited by corporate this is the spot. read more

This workers are always here working 110% please hire more staff, they don't have enough people to handle all of the orders and they're just overwhelmed with orders, even still the staff was kind and friendly. It's clear they're exhausted but no complaints. These people deserve a raise!!! Also I mean it's chipotle that food was amazing. Sorry you guys were short staffed:(( read more

I asked for fajita veggies and the woman said "oh we can only give those to online customers" and refused to give them to me. Her reasoning was that they couldn't keep up with all the cooking yet there wasn't a single person cooking and everything was cleaned up. I get a lot of places are short staffed but I don't really think that's fair? read more

This food was cold when I got it home and I picked it up and went straight home 2 miles away. The food tastes off and was way too spiced even though I ordered the mildest version read more

HORRIBLE!!! Burnt meat.. stale and very salty chips.. and I ordered 3 tacos my rice was not cooked at all. It was very crunch and hard to eat had to throw the meal away!! Never will eat here again!! read more

We visited this location a few months ago. The staff was SO rude telling us we didn't wear our mask correctly we've not been back. In fact my teenage son was so disgusted.....he said he'll NEVER eat at a Chipotle ever again! read more

I have had the best experiences here. Any time there is a mistake (which of course is bound to happen every once in a while), the staff goes above and beyond to fix it and make sure you're taken care of. These people care about their customers. read more

Ordered thru DoorDash and paid for a chicken burrito bowl and a steak burrito bowl BUT the grill was down so neither of those meats were an option. Still had to pay for our order only to get substandard food. They should take themselves off the deliveries when they cannot provide the menu items listed. read more

Mobil orders always take 20 min past pickup time or have been taken by someone else.

Wow! I am so impressed at the turn around of this chipotle, about 2 months ago coming here was upsetting. I left a previous review with 1 star and MANY complaints. After what seems like an updated staff, not only is the restaurant visibly cleaner, but the food also looks better! I am so glad to not drive across town to go to the other chipotle location anymore. read more

I'm giving this two stars because this chipotle used to be good to me. Now every time I go, the chicken is way over cooked and super dry. Completely ruins the food every time. I don't know if they got a new chef or what, but the chicken is consistently garbage. I've now wasted $30 on 3 meals just to not even be able to finish them. I will not be returning to this establishment and you should only go if you like your meat prepared with 0 care. read more

Worst customer service I have ever experienced. Food was sitting out for a while. They were out of meat and chips and lied about the chips being out and ate it themselves!! No masks were worn as they talked over the food. They did not wash their hands as they were touching the food and money, etc. I literally watched them eat Doritos and put their gloves back on. read more

Some of these 5 star reviews must be fake. I agree with the other reviews who stated the rice was undercooked and crunchy. The meat was also so dry it was inedible. If you look at reviews from a few years back, they were decent.. Chipotle must have got a new CEO because the quality of every location has gone severely downhill. read more

Good gawd do I love Chipotle!! I've been a big fan ever since I first visited one in Columbia when I was in college. My roommate and I would frequent it as often as we could afford, and would frequently talk of opening one in Springfield after we both moved here. At the time they did not franchise, and I have no idea if they do now or not...all of that is beside the point. The burritos are huge, and delicious! I have started to get burrito bowls to help cut back on the carbohydrate load. Carnitas, fajitias, corn salsa and green salsa, sour cream, cheese, and guacamole (yes, I know it cost extra). If I'm eating there, you will see me with two different bottles of Tabasco, and if I'm at home I'll have either Sriracha, Tabasco, or Cholula. All just add a special little kick to an amazing meal. read more

Not even worth getting. I'm not from Springfield, so clearly it would be different, but I didn't think it would be horrifyingly different...I get a bowl all the time and ever since I've gotten one, they're super stingy with all the fillings. Even with the rice. The rice is never cooked, full on crunchy and hard to where I cant even enjoy it anymore. Never buying from this location again. :/ read more

to start out I placed a order online for a kids meal, this was 2nd or 3rd time I've placed a online order. I had so much on my CC. I put in for chicken, rice, lettuce, sour cream and queso for the chips, little did I know when I hit lettuce and sour cream it knocked out the chicken and rice. I thought it would just charge for the extras. I thought as you add it would just charge extra at the end. well I was wrong, my daughter end up getting queso, lettuce and sour cream for lunch. the app was messing up, so it charged my CC 6 times and took the money out and was waiting for them to fall off. well they don't fall off asap so the cc that I had on the app was 0. I had talk to the manager and explained my mistake to him and he refused to make it right. well since I had nothing on my card, I could not order her another meal. called CS they told me to get help next time I placed a order. pretty crappy of Chipotle for not making it right. it's a kids meal! not like a kids meal is breaking the bank. beware when you make a order online. read more

I tried Chipotle after awhile again. The last time I ordered through the app and was very disappointed. We had ordered 2 burritos and they hardly had any meat on them. Paid extra for queso and they didn't put it on there. I go back tonight and I go in so I can make sure it's right. They are out of steak & chicken. They said it would be about 10 minutes. So I wait. I notice on the to go orders they have chicken and steak on that side but never offered to take our order. I wait like 10-15 minutes and the girl is finally cutting up some chicken. After she cuts up the chicken she hives it to the to go orders again. We ask again when it will be done and she says something about rice or who knows. Several of us just walked out. I have worked fast food in the past. It doesn't take a rocket scientist. I guess I will have to start going back to Qdoba. Because they obviously do not know how to run a restaurant at Chipotle. Zero stars read more

The people are friendly the food is awesome. The place was packed I am assuming it's because of the arts fest. We had to wait to find a seat. Didn't take long me and my family were able to sit and enjoy our food which was delicious. One of my favorite places to eat ! read more

I eat here all the time and used to love this place. However, my boyfriend picked me up a bowl and dropped it off where I was studying. When I opened the bowl there was a fly and a bug on the lettuce. He came back, picked it up and took the bowl to Chipotle. The staff didn't offer to wash the lettuce for the new bowl and instead insisted on putting the lettuce on the bottom of the bowl as to avoid any more fly and bug complaints. No refund was given for the inconvenience. Very poor hygiene and customer service. read more

Chipotle Mexican Grill - The fly that was found on the lettuce. - Mexican Near Me - Springfield, Missouri

It's pretty much like every other Chipotle you have visited. Delicious, quick, relatively nutritious food. Comfortable dining area including a clean patio. All typical for this chain and very good. However, I found the chicken portion larger than average in my burrito bowl, which was a plus. They also have a decent amount of parking considering the downtown location. I felt like the vibe here was a little more private, most people dining alone and not a lot of big parties or loud kids. I'd choose this location over the (also good) Campbell store in the future. read more

All things being equal, one expects the menu at each of a chain's locations to be more or less the same. This Chipotle defies those expectations (in a bad way) by being inexplicably incapable of offering queso while the one a few miles away on Campbell has it in spades. Furthermore, the fajita vegetables here are consistently overcooked, whereas those offered at the Campbell location are delivered with perfect balance of doneness and crispness. Staff here are quick and attentive, which is nice, but the restaurant has very limited seating, which is often a problem due to its close proximity to MSU. All of these factors combined force me to conclude that, while this Chipotle may share a name with its pseudo-Mexican counterparts, its offerings do not, after all, smell as sweet. read more

the service is horrible. they take forever, don't prep enough food so they run out early and quick. employees lie to you about what's available and what isn't. and are also rude. put a to-go order in if chips and guac 40 minutes before i arrive and still wasn't ready. it's chips and guac. embarrassing read more

Portions were the smallest I have ever seen at a Chipotle Make me a quesaritto when I order one.

You know i really really love Chipotle and i would seriously consider it both a staple and a good group! This location is a great one, the food is always up to standard and the staff are always very great and friendly. And yes little miss behind the counter I know the guac is extra, thank you and yes I still want it. Also unlike a fewother Chipotle's that I have been to this one is much cleaner than any others. This establishment does have a few down sides, im not going to base my rating on these things though. Firstly if it's lunch time and you are in a hurry to get back to work or class i would suggest sending a runner or letting someone know you might be late. The parking situation here is probably the worst in all of Springfield! Not only is the parking lot oddly shaped and always packed to the brim, there really isn't many parking spaces. Also, the entrance is oddlt located off of a busy intersection and it is sometimes troublesome to get into.... Just a few things that I've noted about this particular restaurant. read more

Good stuff! Staff is friendly and gave my friend a coupon for his service in the armed forces. Barbacoa is sooo good!