This was my second visit to this Chipotle location, and unfortunately the experience was again disappointing. I understand that they stay busy with both dine-in and takeout orders, and I'm willing to give grace where it's due--but the overall operation here feels chaotic and poorly managed. Whoever is running this location clearly needs support and a better system in place. The cleanliness was the biggest issue. The floors were dirty, tables were messy, and trash was overflowing throughout the dining area. In a restaurant this busy, tables and trash should be checked and maintained every 30 minutes to an hour like clockwork. Paying customers should not have to wipe down their own tables or hunt for a clean place to sit. Basic supplies were also missing. There was no ice in the machine, no forks or spoons stocked, and lids for drinks were nearly gone. The counter area was dirty as well. These are fundamental details that should be monitored continuously, especially during peak hours. A simple restocking and cleaning system would make a huge difference. What made this more frustrating was seeing several employees standing around behind the counter, appearing overwhelmed and unsure of what to do--like deer in the headlights. Time wasn't being used efficiently, and no one seemed assigned to maintaining the dining area or addressing obvious issues. With clearer roles and leadership, this could be avoided. With the increased cost of eating at Chipotle these days, you'd expect that higher prices would come with a cleaner, more organized environment. Right now, that's not the case at this location. The food itself is fine, but the lack of cleanliness and organization makes it hard to enjoy the experience or want to return anytime soon. read more

Orders for pickup are never ever ready on time. And this location is unfortunately always dirty.

Solid Chipotle pick up order. Placed the order online and they provided a time for when it would be ready, which was convenient. Salad bowl with steak and pretty much all the fixings. Meat was a little bit dry, but the moisture from the salsa brought a bit of life back into it. Well balanced on how much the bowl was loaded. read more

Chipotle Mexican Grill - a bowl of salad - Mexican Near Me - San Francisco, California

Idk what's worse. ..Skimpy portions, poor & slow service or the tables haven't been serviced in forever. Went to get a fork and they are in the aholder & sticky and wet soaking in mystery juice... Placed an order at 1200 for pickup supposed to be ready at 1230. It came out at 105. Zero stars. read more

I go to this Chipotle spot fairly often and never had any problem! They are very good with portions and the service is always great.

Worst service ever. My food was supposed to be ready at 12:30 upon arriving I can't even ask a worker because it's surrounded by a whole group of door dashers. read more

Big fan of this Chipotle given the convenience of the location. The store itself is usually clean and well kept. The downside is there is no bathroom Every time I go on the weekends, the server there consistently gives me a great portion. The flavor of the food itself has always been good and fresh so far. Will continue to come back to this Chipotle! read more

Chipotle Mexican Grill - chicken bowl - Mexican Near Me - San Francisco, California

This was my first time trying Chipotle in the city, and it was a pretty decent experience. I opted for the Carne Asada Bowl, which features their most tender cut of steak, grilled fresh and seasoned with a flavorful blend of spices. The finishing touch of fresh lime and hand-chopped cilantro really added a nice zing to the dish. The taste was good, and I appreciated that the portion size was quite satisfying. It's a straightforward and convenient choice. read more

Chipotle Mexican Grill - Mexican Near Me - San Francisco, California

Manager followed up with the same chatbot I was complaining about-lame. I also tried to look up or redeem the 1 guacamole I was promised (it isn't free because I already paid for it twice) it isn't anywhere on my profile- so I'll just remove Chipotle from my lunch rotation. read more

Nice employees! Fresh food! 10.85 for a chicken bowl! Is very busy but good close food across the street from PWC and near BlackRock. read more

Chipotle Mexican Grill - Mexican Near Me - San Francisco, California

Extremely rude manager, his name was Brantin. I didn't see him behind me, and didn't hold the door for him then he called me an asshole. I went up to apologize for not seeing him and not holding the door then he doubled down and called me an asshole again. This guy is the MANAGER. He continued to verbally abuse me at the check out register. Horrible experience. Whoever is in charge of this location should fire this extremely rude employee. Will never be going back. read more

Reasonable portions and very attentive and friendly staff. I love coning here. Sot down enjoy my bowl while enjoying nice quite ambiance! Def my favorite chipotle location in SF and I wish they were stayed open til 10 as they close at 8 which is very early read more

Chipotle Mexican Grill - My chicken bowl white rice chicken with guac no cheese no sour cream no corn! - Mexican Near Me - San Francisco, California

You guys don't open on time and you don't even have all the ingredients available after waiting for you guys to catch up because you're behind on preparing the food. Unacceptable. read more

Came around 3pm so there wasn't much of a crowd. The staff was more than happy to help add some extra greens to the top of my bowl! I really enjoyed the barbacoa and it was super good with the shredded cheese and veggies. read more

Chipotle Mexican Grill - Barbacoa bowl - Mexican Near Me - San Francisco, California

I would not eat here. I walk by this Chipotle nearly every morning on my way to my office. Over the last 2 weeks I've seen a mouse scurrying around the floor. Disgusting. The manager happened to be washing the windows this afternoon and I confronted him about it. He seemed quite nonchalant that a rodent was running around his restaurant and he mentioned he "called Ecolab". Well, your store should not even be open if you know there's a rodent on the premises. read more

Waited an 20 extra minutes past my pickup time. The quesadilla sides were a joke, looks like they put a couple of tablespoons of each. Not even close to Chipotle's website. read more

See all

"Served stale chips, black beans, and rice. Definitely not the fresh meal advertised!"

Twenty minutes late on the order.. despite telling us it would be "soon". Not acceptable Management needs to staff this location better read more

It's a chipotle so you know what you're getting, but this one had super nice staff and plenty of space to eat. Recommend for a quick bite. Mmmm hard tacos! read more

10/19/24 you guys need to train your staff to be more pleasant they look miserable they don't greet customers, they just have a blank stare and they messed my order up and acted like I was at fault read more

Took nearly 30 minutes to serve around 6 people in line. Absolutely ridiculous. Skimped on servings too.

Good place to come in for a quick grab and go lunch during the workday. Pretty much the same as any other Chipotle. I got a steak bowl with a tortilla on the side to bring back to the office to eat when I was in town. The food was fresh and tasted pretty good. read more

Chipotle Mexican Grill - Steak bowl - Mexican Near Me - San Francisco, California

This chipotle gets higher than normal. I posted an online order and I have been traumatized by waiting for my food at order time and chipotle not fulfilling it when they said they would so I purposely placed an order for 11:40 and not pick it up until 12. We'll when I get there, there were no more utensils. But my order was ready. I had been walking around with the bag for like 2 minutes to grab napkins and stuff and took maybe 15 steps away from the restaurant and the bag rips open from the bottom of the bag. The chipotle didn't close the lid to one of the sauces I had asked for on the side. I came back visibly upset that the bag ripped open from the bottom. I asked for a new bowl. No questions asked the employees took the receipt from the mobile order and made me another one. I had separate order for my coworker that was ok but they gave me an extra bag for security. I felt like the could have thrown in like free guacamole or chip for coming back but overall they handled everything the right way. The understood the mistake and corrected it. I just appreciate the effort. read more

The guy making the burrito bowl was friendly and efficient. I came in at 1:30, so the lunch rush had passed. The problem came with the big, surly girl at the register. She was slow and unfriendly. She tossed my change into my hand so that it bounced out onto the counter. Maybe she was aiming for the tip jar. But that's not all. The counter with the utensils was dirty. Even the containers that hold the utensils were dirty at the bottom, where the fork tines touch. They need to clean up their act. There were enough employees around. None of them were cleaning! read more

Chipotle Mexican Grill - Carnitas Burrito, $9.05 - Mexican Near Me - San Francisco, California

Food wasn't as good as before, pre pandemic days.... Over burnt chicken. Cashier was rude! I asked for a bag, she charged me, then didn't give me one. When asked she have to check my receipt!??!!! Nobody was in front or behind me! What was she day dreaming about??? I felt offended!!! Won't be back for a while! Review updated to 3 stars after contacting Corporate and received their apologies. I will definitely return and try them out again! Thanks Christopher and Jacob! read more

Chipotle Mexican Grill - Inedible burnt grilled chicken - Mexican Near Me - San Francisco, California

See all

This location has terrible service. Counters were messy and dirty. Will not be returning.

So many poor reviews! I wouldn't say it's the best Chipotle I've ever been to, but it's just what you'd expect. It's in a convenient location, as long as you avoid the lunch rush. Sometimes they run out of specific items and are a bit blunt. On the other hand, some employees are more friendly and generous in serving. It's pretty much what you get at a standard Chipotle. That being said, people really like to complain about the burrito wrapping - I always get a bowl so your milage may vary. read more

Chipotle Mexican Grill - Chicken burrito bowl with guacamole - Mexican Near Me - San Francisco, California

I love mobile ordering and efficiency. So, ordered a salad (app lets you choose 1/2 1/2 of two meats: yay)! By the time I walked the two blocks to the store after ordering, my order was waiting. Food was fresh. It was easy and seamless to pick up. Portions weren't the largest compared to a South Bay Chipotle I go to. But, the speed and convenience for a working lunch were unbeatable! I'll also plug that I normally prefer Spice Kit across the street -- similar concept, but indie business with Asian flavors. I hope they survive COVID... read more

Park is taste less. Beef is ok. RICE IS HARD AS A ROCK:( waste if money. I had to Work from 6:30am-11pm! I came here because its closer. read more

Chipotle Mexican Grill - Pork is taste less. Beef is ok. RICE IS HARD AS A ROCK:( waste if money. I had to Work from 6:30am-11pm! I came here because its closer. - Mexican Near Me - San Francisco, California

I normally go to the Metreon Chipotle, but after a longg string of poor experiences there, I went out if my way to go to this location instead. My mobile order was ready on time, and the staff acknowledged me without me having to say anything despite being pretty busy. The portion sizes were generous and the food was decent quality. Looks like I'll be traveling a little bit further for my Chipotle from now on read more

Every time i come here the food salty but yesterday's food was not edible. Everything tasted like salt! But what can you do if you only have a 30 mins lunch?! So I had to stuff it down and had a headache all day. If you like pure salt taste then this is the place to eat. Won't be back until I forget why I shouldn't come to this Chipotle. Zero quality control. Absolutely disappointed. White rice, chicken, mild salsa, cheese, corn and lettuce. Hope you guys figure it out. read more

Meh. Like, Meh x 100. Nothing special about this place unless you enjoy getting really small portions. When I got to Chipotle, I want to be so full, that I immediately get volcanic diarrhea. This place is not the go-to place if you want that experience. And you DO want that experience. I mean, it's freaking Chipotle, why would you even waste your time going there?! You wouldn't. Taste the same as anywhere else, BUT!! it's like 3$ more. So! You get none of the fun and all of the bad. Not even really sure why I gave it 2 stars... Oh well. I'd avoid if I was you. read more

Placed an order using the Chipotle app, and over the course of 20 minutes status went from 'order placed' to 'preparing order' to 'ready on pickup shelves'. Arrived to find pickup shelves empty and about 20 customers waiting for pickup orders, in addition to the 30 customers in line to place new orders. Several customers told me that their order said it was ready 1 hour ago and they still were not able to pick it up. So here I am, out $12 and no food. Also, tried using the app to say I had an issue, and the app chatbot just said it was "unable to process my request at this time". Don't order here online unless you want to lose your money. read more

Why in the world does this Chipotle have only 2 stars?! This was a 5 star experience!!! I've been to many-a-Chipotles, and this was by far the best. Portion size is hit or miss depending on which location you go to, and I usually get extra chicken. Here, they scoop so much chicken I don't even ask for more. They are very generous with their servings here, and I'm biting my tongue writing this, hoping they don't scale back. The only negatives I can think of are the wait (if you come late), and the seating wasn't the cleanest. That said, I Chipotle (yes, it's a verb) to eat Chipotle, not to admire clean tables, and it gets a 5/5 for fulfilling my verydeliciousfood requirement. FWIW, I have one coworker who comes here multiple times a week and several others who visit at least 1-2x/week, and they also love this location. PRO TIP: Come before 12:15pm for lunch. At 12:30, the line wrapped the perimeter of the restaurant. read more

See all

I have ordered either pick up or Postmates probably a dozen times over the last year. Nearly every time they get my order wrong, sometimes wildly wrong. Ordered chips. No chips. Ordered two cokes. Got a juice box and chocolate milk. Ordered chips. Got queso and guac but no chips. Ordered a Barbacoa quesadilla. Got a kids chicken quesadilla. Ordered large chips. Got kids size chips. Ordered brown rice. Got white rice. Ordered tacos with beans and no lettuce. Got lots of lettuce but no beans. Seriously, it is almost every order. I quit. I am done coming here. read more

This place, like other palces is good and the food taste good. I wish someone would have taken the time to TEACH each member how to properly wrap a burrito and how to properly add portions into a burrito. I was getting a simple burrito ( rice, beans, cheese, and steak) and this person put a half of spoon a beans in my burrito. it was only until i said JESUS that she looked up and. asked if wanted more beans, yes, as long as you don't tell me that that's extra. The biggest concern though is the wrapping of the burritos. Some members turn the burrito into a ball trying to wrap one. LEARN HOW TO PROPERLY WRAP BURRITOS, PLEASE! Thanks. read more

Been eating here for years unfortunately due to the location and it's been consistently bad. Food is ice-cold and rice is super mushy and literally congealed into a giant, tasteless blob. It's like they're overcooking it, adding too much water and smashing it down into bowls or something. The meat is usually 90% fat too, and also cold. Makes me nervous to eat food that's clearly been sitting out a long time. read more

you stand in line for 20 minutes when your lunch is only 30 for your food to be cold and stale. The people are rude moving slow and they need help. They're located near the salesforce tower where service should be much better than what it is read more

This chipotle seems to have improved from when the other reviews were written, but they could still use some improvement! Some of the staff is nice, and some are not attentive/seem like they are rushing you for your order. The freshness of the food is usually mediocre, but the chips taste stale most of the time. read more

Very cold staff, not friendly. had to repeat order 3 times, can't believe .25 for a bag to put your burrito in. On other hand food was fresh and tasty. read more