I'm honestly so frustrated. I ordered a pickup bowl and paid extra for more protein, but when I got home it looked like I got a kid's meal. There is no way this is what an extra serving of protein is supposed to look like, especially for what Chipotle charges now. I really feel like this only happened because I placed a pickup order. If I would've stood in line and watched my bowl being made, I don't think my portions would've looked anything like this. It's frustrating to pay extra for something and then feel like you got less instead. I don't mind paying for extra food, but I do expect to actually receive what I paid for. This experience was disappointing, and I'll definitely think twice before ordering pickup again. TERRIBLE read more

Chipotle Mexican Grill - Small portion food. - Fast Food Near Me - Salisbury, Maryland

The staff here will misunderstand female customers if they apear to masculine to them

Horrible experience. This location used to be good. Just ordered a bowl on the app. The app said it was ready, but it wasn't at pick up when I arrived. I wait a few minutes and asked the cashier politely if they had my order. The manager behind her looked and sounded annoyed and said "it will be done in a couple minutes later." 15 minutes later, no food. And it wasn't that busy. After waiting 20 minutes, I went to ask again and saw they JUST pulled the order and were making it. I stood at the counter and waited and the manager just ignored me, looking me straight in the face. Then the employee handed me the bag and didn't say anything. Incredibly poor service. One employee loudly complained and cursed. I will be going to the other chipotle in town from now on. read more

Happy Halloween. Use the Chipotle App today between 3:00 p.m. to close and use code BOOrita and get $6.00 entrees for reward members. Must use app and when you check out put in code BOOrita. The entrees are usually $10.00 to $14.00! read more

I choose this Chipotle over the North Salisbury Chipotle, because their food is usually better seasoned, and they do a neater job cleaning the fat, etc. off the proteins; however, I was discouraged by what appeared to be a scam occurring this afternoon. As I stood in line, the two individuals ahead of me appeared to be shorted on protein causing them to order double protein. Their faces showed their disbelief of what they were used too. The same occurred during my order.. The chicken scoop hardly covered one-third of the rice in the bowl. When I commented to the employee about the half scoop he gave me, he shrugged and said you can have more chicken which he happily placed the red marker on my bowl costing me to pay double protein for what appeared to be the typical single portion. I am not happy with this experience to say the least. I'm never one to complain; however, this is extremely unprofessional and an act of carelessness in a day when inflation is already hurting us all, and I decided to quick stop in for the convenience of having a prepared meal. read more

Awesome every time I enter the place--I know I am going to eat good. Fast pace carry-out ( don't know why it's so cold inside ). The food is light and good to eat. Prices are reasonable read more

Chipotle Mexican Grill - Fast Food Near Me - Salisbury, Maryland

MUCH better experience this time around. Food was done in a timely manner (for pick up). Queso was in abundance. Thanks! read more

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If I could give them 0 stars, I would. NEVER ORDER ONLINE FROM THEM!!!! They gave my entire family the smallest portions. If I'm paying close to 50 dollars to feed my family, at least give me the right portions. Guac is extra, and somehow, I got half a scoop! read more

Chipotle Mexican Grill - Not worth my money! - Fast Food Near Me - Salisbury, Maryland

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Stopped at this location on the way back from OC one day. Service was slow and employees weren't friendly. The place was dirty, especially the bathroom which made me want to vomit the second I walked into it. Found a hair in my food. Honestly the worst chipotle experience of my life. read more

Never order online. If I pay for double chicken I would like double chicken. Not enough rice either. read more

Chipotle Mexican Grill - Small amount of chicken for paying double chicken - Fast Food Near Me - Salisbury, Maryland

Chipotle has excellent customer service. I called to complain about brown lettuce in my salad and they were quick to rectify the situation by providing me with promt and courteous attention. They also added a free meal to my account under the rewards section to make up for their mistake. Thank you. read more

Walking distance from my home. Everyone has been nice the times I have been there. Girl name Karli is very nice and helpful. I am a vegetarian and I like the veggie options they offer. read more

literally...always out of ingredients. how am I supposed to eat a meal without lettuce, cheese, or guac. I'm sad now. This happens often and I'm disappointed about it. read more

Worst place to ever order from online. They give the smallest portions and often give out the wrong order. It's sad that you have to physically be in the store, watching the employee make your food to get decent portions. What is the point of Mobile orders? The staff also doesn't care whatsoever if you're unsatisfied & will ask you to just get back in line. Terrible customer service. read more

Wouldn't recommend ordering delivery through the app, they will never get your order right. Last week i ordered extra salsa in my bowl, they didnt put salsa at all. Gave it another shot today, didn't receive my chips & salsa. Lol what's the point in paying for extra items if you're not going to give those items? No refund either, waste of money. read more

This place is horrible, barely put anything in my burrito after i asked for EXTRA rice and meat, then I come to find multiple pieces hair in my food, threw that shi away instantly read more

The food at Chipotle is most often good. The big problem is the service, which is awful. Most servers and cashiers are extremely rude and impatient. We are always polite as it doesn't pay to give the attitude back, Not mention we often leave a tip to at least encourage some better service or if these people are being ill-treated by the management. It just seems like they hate where they work and don't care who knows it. It's been going on for so long, it's gotten to the point where we just don't want to go to Chipotle. There are plenty other places where the people give good service and seem a bit happier. read more

What happened to this Chipotle? We LOVE Chipotle but more than half the times we order delivery they mess up the order. Today, they forgot two chocolate milks, two fruits, and the guacamole in my burrito. I got through on the phone this time and they refunded the missing items, thanks to a helpful manager. I understand the occasional mistake but it's way too common there on larger orders. read more

messed up my 5 ingredient pick up order by putting stuff in it that I didn't ask for! I hate this chipotle. Worst ever.

I ordered dinner on my way through town, thinking I would save time by ordering ahead. I arrive at the moment my order was Suppose to be ready 9:30. I checked the mobile order area And it's not in yet. No worries it should be any moment. So I wait. They are all busy cleaning up the back area. It looks like they're anxious to leave. None of them greet me or the other people coming in. 5 minutes later I ask about my order. They tell me that there is no steak. Even through the app let me buy the steak. Now there was steak. It was close to 10 so they did not want to cook anymore. So they can close up and leave. So I paid for steak I didn't get and it was 10 Minutes late. they need more responsible supervisors on shift read more

I ordered online to this chipotle and waiting 30 minutes for my food meanwhile the people in line got out of there in 5 minutes when I had already payed and ordered. They say pay online skip the line. NO. They had every employee in the front doing the lines orders. Then once I finally got my food I found 5 and counting beans. I did not order beans. Never order online if u go here and know u will get some beans. read more

Chipotle Mexican Grill - Bean - Fast Food Near Me - Salisbury, Maryland

This place never gets my order right. I didn't want to touch my food to make sure it was correct, but I get home to see the order was wrong. I am very disappointed. read more

Every visit I have made to this location has left me satisfied. Staff can move you through the line fast and the cashier is always friendly and attentive, especially today (dec 4th) they're always fairly busy due to being next to the university so expect a decent line sometimes, but the food quality and cleanliness does not suffer from these factors. read more

This was the first chipotle i've ever been to and it was so good. It hit the spot on a long road trip! Clean Bathrooms!!

Food is decent and the restaurant is clean. But this one worker is a complete pain. My friend and I come in first thing for lunch almost everyday and she wonders around ignoring us until she finally feels like taking our order. A complete Karen smh read more

Never again well I come to this location. Note: The address on yelp is incorrect. This location is located right next door to Salisbury university. It was exceptionally busy on the Wednesday night when I came in to order my burrito bowl. I was pushed through the line by 3 different chipotle workers, and each was more stingy than the next with the ingredients. When I requested more of any topping my request was met with an insolent attitude and reluctance. I couldn't even get a reasonable amount of lettuce on my bowl, the rude man put a tablespoon full of lettuce in a condiment cup and pushed me towards the cashier. I expressed my disdain to the cashier and asked to speak with a manager, when she stated that the man who put the lettuce in the cup WAS the manager. There is no reason for any consumer to not get what they want when they are the ones paying.I was not thanked for my visit, nor was I welcomed by anything other than a voice bellowing, "NEXT!" i concur, in the future I'll save my appetite for the "NEXT" burrito joint with better customer service. read more

They've gotten worse. I'm sort of a regular here, every couple weeks, and at the OC store a few times a week. Today: - unpleasant first prep guy. Just mildly rude. - stingy portioning. I'm a vegetarian. I asked for a lot of fajitas: I get a couple of small tong squeezes worth. I ask again. I get maybe 4 tiny pieces of fajita veg. - mentioned it to the manager. He was the opposite of the West OC manager: perfunctory at best. Didn't do a damn thing. All I wanted here was a bit more fajita veg. That would've been so hard on them... This is not the Chipotle I know. I guess I'll stick to West OC where the people are nice and doubly so to their regulars. read more

$6.89 for a Carnitas Burrito I have enjoyed dining at Chipotle restaurants in the DC area and was deeply disappointed by my visit to the Salisbury, MD edition of the franchise this evening. My portion was smaller, much smaller, laughably smaller than the patron ahead and behind me in line. Now, there are some who might argue that I could do with smaller portions, and perhaps the lady behind the counter thought so too. The burrito of the man ahead of mine was large enough that it took a SECOND tortilla to close it up. The woman behind me had so much meat on hers that they called in a second person to tighten it up as the rolled it up in foil. My burrito was not challenged in that way: mine barely had anything going for it other than rice and beans. I am not trying to portray myself as a victim: far from it. I have a great job, make good money. My life is good. The obvious truth is that I wasn't a college student and because of that fact was treated differently than the others in this college town restaurant. At 55 I don't feel that old, but I certainly was the oldest person at Chipotle this evening and was treated like I was unwanted. Now were I a lawyer and not a test engineer I might be looking to see if other non-college-aged customers were shortchanged - but I am not. Oh. The food. Well, I might have tasted better had I not had such a bitter taste in my mouth. read more

I went to hegen dr short pump location and they had no chips No quaso and they changes how they make the quesadillas and make it like a sandwich read more

I'd give it ZERO stars if I could. I would never eat here personally, but unfortunately ately I have to pick up Door Dash here frequently. Rarely am I here waiting for less than 30 minutes. It is ridiculous. They have a garbage system for making mobile and delivery orders. I'm not usually the only one waiting a long time either. Tonight they were more worried about getting the vents cleaned than making sure they were all caught up on orders. The older looking employees whom I assume are managers don't seem to care. One of them seems very ignorant and needs a new belt because one time I could see his ass Crack clear as day as he reached up to grab the hood vent. His tee shirt was too short and pants to low and the apron wasn't helping at all. Do glad I do bot eat Chipotle. Fricking gross. read more

This location is much better than the new one on the north side of Salisbury. This one runs at the normal high pace, however the new one took 30 minutes to get through 9 people weeks after opening. Was not waiting on more product to serve, just slow to make a scoop or two. When there is an option for the other location on Yelp ill jump this one up to 5 stars as it appears up to standard and give a 2 star review for the new one. read more

This establishment has gone down hill. The staff is rude and hostile. They rush you through the service line and they look and speak to you in a condescending manner. The food is fresh, but it is not worth the hassle. I've been a frequent customer since they opened and have noticed the change in customer service. I do not recommend. read more

Waited in line 15 minutes in line to order quesaritto and when I got up there they said they won't do it because there was a line. I waited just as long as others so my order is just as important. I waited... It doesn't take That much longer to get mine than anything else. There were people in front of me waiting on there order. Needless to say I left and the 3 workers were just looking at me with nothing to say.. To bad for them. Not going back.... read more

They would have five stars but they often run out of a particular item. No way they don't have more in the back. With an hour left, I expect them to go back there and get it. ‍ read more

Dear Salisbury Chipotle, You have decent food, but you need to lighten up and be friendly to your customers... Chipotle has decent food if you are on the go... but I would rather drive from Salisbury to Ocean City than go to this location again. Service is very poor. The staff were rude and hostile. I ordered a veggie bowl with out beans or tofu and politely asked if I could have extra lettuce. The person looked at me like I had ten heads. I ate my food in my car because I didn't even want to sit in the place. By the time I got home to OC i was still hungry because they barely covered the bottom of my bowl in brown rice. I would recommend Plaza over this place. read more

If I could give this place six stars I would! T.J. Has the hands of a saint! I have to say that this burrito experience has been the best of many. Keep up the good work! read more

Having visited many other Chipotle locations in Annapolis, and Virginia areas, i was super excited to get one close to me. Unfortunately the portion sizes are very random at this location (mostly on the small side), also to steak was half meat and half fat. If you want the familiar flavors of freshness that Chipotle offers then the Salisbury store should suffice. But don't expect to get stuffed like at other locations. For about $7 for a burrito (no drink included) you can definitely do better somewhere else. read more

This was my first experience at a Chipolte. I guess because of some of the hype a lot of people have been pumping into this place I was expecting something more. I'm not saying anything bad but it just wasn't outstanding as some floks had built it up to be. I immediately thought of a Subway as I went through the line selecting items for my burrito bowl. The food was decent, the service was quick and friendly, and the prices reasonable but it is still American Mexican fast food. I'm not comparing this place to Taco Bell as it is definitely far superior to their food, however I guess I was expecting more. I certainly would go back for lunch and try some other locations but I now know what it is. read more

Okay, now that I've been here a few times, I'm a believer. Chipotle is awesome! And only a couple blocks away!

Not the best restaurant. You can get an easily veganized burrito, but as to my not being a fan of cilantro, I won't really go to this place if I have a choice. If I do go, I'll deff just get the salsa and chips(those are amazing!) read more