It's fast food, so slow customer service and staff confusion at times comes with the territory. I keep that in mind when I go in for lunch and find the food here is very fresh and delicious. More so than other chipotles I've been to in the area. Sometimes they are out of different meats, so I pivot and choose something else. It doesn't bother me because I'd rather wait or choose something else than get chicken/meat that was mixed and cooked yesterday. (My preference, I totally get that for others it can be a serious inconvenience, especially when you have food limitations and you're hungry.) I normally get the salad (yes I have to ask for extra lettuce every time), whatever chicken they have, a 1/2 scoop of rice, bell peppers, pico de Gallo and the cilantro sauce. Soooo good. My husband and daughter always get tacos, they love the honey chicken as well. We always get there in house sweet tea or berry aqua Fresca. The place is always clean. If you're patient the staff is mostly accommodating and nice. It's been clean every time I've been there. read more

Chipotle Mexican Grill - Hard shell tacos with honey chicken, black beans, onions, lettuce, cheese. - Fast Food Near Me - Saginaw, Texas

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Okay, I'm sadly having to change my review, and get it now. Their portions are getting smaller and smaller while their prices are going up. I know it isn't the staff's fault. They're controlled and monitored by corporate. But the last time I ate here, I was disappointed with the food's taste as well. The chicken was bland and not seared properly like it used to be. They also always seem to be out of veggies. The staff is always nice, and I do appreciate their kindness, but between the outrageous food-to-price ratio and the constant dirty tables, I'm not sure we'll keep going. It also seems some of their long-time great staff recently left, because I don't see them anymore, and it seems the standards have changed quite a bit. It shows in the store's taste, quality, and cleanliness, as those factors were probably important in making it a great location. Kindness alone won't make a great Chipotle. Bummer. read more

They only fix your bowl the correct way if you're standing in front of them. I ordered extra rice, extra cheese with chicken. Idk wth this is. I really wished I could attach the video of me opening this. It honestly looks like someone ate out of it first. Then have the audacity to ask for tips. Smh. Y'all really need to do better this is ridiculous. By the way this was not eatable and the rice was hard. I trashed it. read more

Chipotle Mexican Grill - This is supposed to be extra rice, extra cheese with chicken. - Fast Food Near Me - Saginaw, Texas

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The guacamole is so expensive to add on but I must have it. Got home to find it wasn't on my burrito. Grrr! I used their AI helper and got no response or refund. They're constantly "offering" a bogo burrito which somehow never works when you try to order. I believe this is a scam and will result in a class action lawsuit at some point. The free offers I get directly as rewards at the beginning of the month never works either. I complained to the manager and she said they have no control over the website. With the scams and poor customer service and the heavy duty construction on Old Decatur Rd they may not last much longer. I see that the other locations near are rated 2 stars. Are y'all trying to go out of business?? read more

This is my second review. I decided to give them another try. And when I went in, they were out of almost every ingredient. I called corporate because I was so upset with how many times I've been disappointed by this location. It is closest to my house so I really wish it was much better because chipotle is one of my favorites. After speaking to someone on customer support, I was confident that they would fix the problem. Now fast-forward to today about a month later. I go in and they had a lot of the ingredients which was great. Unfortunately it was a bunch of kids that were the staff, and they were all messing around right in front of everybody. While the kitchen was a mess. Regardless I got my stuff and I get home and realized they forgot to give me my chips that I'd pay for (this is the second time this has happened). But okay whatever, so I continue to eat my food. After a couple bites I noticed the chicken is raw. this is the final straw. I had to throw away the entire bowl. I will not be giving this location another chance and I really hope someone steps in and helps this place. I really hope I don't get sick. read more

Chipotle Mexican Grill - Raw Chicken!!! Don't go here. Terrible experience everytime for the past two years. - Fast Food Near Me - Saginaw, Texas

Did a pick up order on 11/30/2025. Very disappointed with the service. Doesn't seem like the kids working there care at all about customer service. I ordered a cheese quesadilla. What I got instead was a cold tortilla with cold cheese thrown on top of it. Not the quesadilla I imagined. read more

Chipotle Mexican Grill - Pic of food ordered - Fast Food Near Me - Saginaw, Texas

I had one of the worst experiences at this Chipotle location. The fajitas were completely burnt, and when I bit into my burrito, I found a big piece of onion peel and an entire bay leaf inside -- which I unfortunately chewed on. I went back to the restaurant to show them, and at first, one of the employees was polite and immediately offered to remake the burrito. But then the manager (Ivan or Evan) came over, and instead of simply apologizing, he started explaining that the bay leaf is part of the rice and they "just forgot to take it out," and that the onion peel was a "mistake." When I told him it ruined my dinner, his response was, "Did you not eat any of the burrito?" -- which was both dismissive and unprofessional. I've always liked Chipotle, but this location really needs to work on food quality and customer service. read more

I have never tried Chipotle before and got scared off when I saw there's no drive thru LOL. It's actually a mobile order window (you order ahead and pick it up there.But today I got brave and met a friend for lunch. Okay, the food is so fresh! I had guacamole and the white queso (both cost extra) with my barbacoa bowl. The guac had been made just a few hours before and the chips too. This location was great, the employees were friendly and the dining area was clean! There were a few high chairs too if you have a baby in tow. Now I have to give the new Haslet location a try. They've got big shoes to fill after such a great experience though. Thanks Saginaw Chipotle! read more

I was ok with this location until my last visit. On my last visit I was super excited to try the Brisket and the young man making my order saw that the meat dish was empty, he called out for more brisket. But before they could bring some he scrapes the little tiny pieces at the bottom of the used up dish and puts it on my bowl and says "just enough". Would he have made that bowl for himself? Probably not! He would have waited for the fresh brisket- right? Everybody wants nice yummy juicy pieces of brisket and not burnt little chips left at the bottom of the used dish after the day. Going to another location from here even though this one is on my way home because that just didn't sit right with me. It was disappointing. read more

I don't think I've ever dealt with a more rude snobby stuck up person in customer service in my life. I ordered a salad that usually comes with a vinaigrette, noticed that it wasn't there so i went through the mobile lane, which is where i picked up my order, and told the very entitled rude guy at the window that i was missing my vinaigrette and he rudely responded "cause we're all out" I understand your job can be stressful buddy but I've worked in customer service my whole life and have never spoken to someone that way. This guy needs to get in the kitchen where he doesn't have to talk to people because it's clearly not for him or he needs to be talked to about his attitude. Sorry I asked for something that was on my order !! read more

Placed ordered on app, said had issues with placing order but charged card. Tried calling restaurant and it directed me to their AI Bot. Never wanted to forward my call to restaurant so I could ask a team member if my online order went through. The bot said that they could handle my issue so that the employees could focus on making burritos. Never resolved my issue ended up having to go in person and ask and sure enough order never was placed and ended up waiting 20 min. What a joke... used to love chipotle and in the past 3 years it's never been the same since when it had first started its franchise... quality and service has gone down rapidly in every store.... read more

This is the worst chipotle I've been too. How is there no meat available at 6:30 on a Friday night? Literally not 1 option, all containers empty! Employees standing around talking but not cooking? The woman walked over to the drive thru side to see what meat was available?? Really? Who are you hiring and where's the manager to MANAGE employees to work! This place won't last long, do better! No longer giving you business read more

I love chipotle but this location..... Lord, I will pray for them. The food? Overcooked undercooked burned raw over-seasoned no seasoning whatever the recipe says is not what this place serves. Quality control? Never heard of her. That's their motto. I won't even comment on the people who work here. It's genuinely sad. read more

This is literally the nastiest chipotle food I have ever had. There was a giant hard thing in my steak.... It was disgusting and I haven't ordered meat at Chipotle since. The service - when I order any to go order to pick up in the chipotlane nearly 75% of the time my order is incorrect. They allow people whose orders aren't ready to sit at the window instead of drive around. I really think either their supplier is giving them bad food or the workers don't care about the quality of the cooking and checking. Highly recommend steering clear of this location. I have since started going to QDoba across the street and have had a much better experience with food quality and service. read more

Chipotle Mexican Grill - Giant hard valve on one end and a piece of bone on the other. So disgusting. - Fast Food Near Me - Saginaw, Texas

Never seen this before...ever. 6pm in a Saturday night and they are out of rice, chicken, and the fajita mix. Dude barely put any rice in the bowl ahead of me then a half scoop of beans I wax like uh oh. Then I get up there and dude was about to scrape the stuff stuck to the bottom had I not asked for fresh rice. They had no rice. Then I looked the chicken was empty. Who is managing this place isn't doing a very good job. Probably my last time going to this one. Sucks cuz I LOVE Chipotle read more

I visited this location today as it is my regular location I visit multiple times each month. I always order the same thing. Today I was ordering my normal burrito bowl with double protein. I ask for more cheese. She puts some cheese I ask for more please. She proceeds to tell me if she adds more cheese she has to charge me. So I ask how much is "extra cheese" because I never have to pay extra for extra cheese not even on the App! None of your employees could tell me what extra cheese costs! I know this is pure nonsense. I pay for double protein which has a clear cost. If your staff is trained to just simply be stingy and lie about something having an extra cost when it doesn't just to avoid bigger portion of a topping that doesn't actually have extra charge then own it. I have heard of this happening at other Chipotles but now I've experienced it myself today. You guys have just lost a good customer over this experience. read more

Rude staff they don't give right amount off portions paid for extra meat potion was less then first portion. They give stink eye when you ask for extra rice or sour cream read more

disgusting. The meat was undercooked and cold and now I have food poisoning. Don't go to this location, hell any chipotle for that matter. seems like this a reoccurring issue with this franchise. read more

Grey carne asada. Threw it straight in the trash. Yuck. Not sure what has happened to the freshness chipotle used to offer but this one is not good. read more

I try so much to give this location a chance to redeem themselves but its its something new everytime. If there not forgeting to put food in the bag, there making you wait 20 min for the food you ordered. They're not consistent, you'll get dried unseasoned chicken, or unseasoned carnitas, even the beans are unseasoned bland and for some reason smashed. This place needs new management. read more

Chipotle Mexican Grill - Fast Food Near Me - Saginaw, Texas

Came early (10:45). Food was great, restaurant was clean, and employees friendly. Drink area also clean. read more

Chipotle Mexican Grill - Fast Food Near Me - Saginaw, Texas

Measly portions. Some toppings are extra charge without notice. Prices are exhorbitant! . $2.59 for a small drink. The order of chips was half what it used to be Won't be back. read more

FOOD IS AWESOME! But only if you order online. Every time I go thru the drive thru, the people that work there always ARENT there. Sometimes we wait 2 minutes, sometimes 20 minutes. Nice people, they always apologize which is nice if they're nice. read more

My biggest issue at this location is it feels like they have kids working here because they are always playing around behind the counter. I wish they treated the customers that keep the lights on better. And they have one employee who needs to wear a hair net or cut his hair. It's gross. read more

This is absolutely the worst Chipotle. They consistently get my order wrong. This is the last time I'm ever going to visit this location. Last time they marked our entrees wrong, didn't include all the requested toppings, and majority of the beef was fat. I went back thinking maybe I was going too late, and maybe going earlier would ensure my order would be correct. WRONG!!! Both burritos we ordered were missing ingredients. On top of that all the meat and guac was on one side of the burrito and all the veggies on the other side. I don't know who they have preparing entrees, but they need to be retrained immediately. read more

Professional Customer Service, 12/19/2022 around 8:30pm, I went to order, they did not have brown rice, so I ordered white rice instead, when I pulled out my card to pay, the cashier said "don't worry about it, it was on me", I ended up getting the meal for free from just a minor inconvenience read more

The service was quick and the girl behind the counter got my order right but she also really hooked me up with the portions. Also this is the only chipotle I've been too that accepts cash. The inside was really clean and there was a good atmosphere about the place. Definitely going there again. read more

Chipotle Mexican Grill - Veggie burrito bowl - Fast Food Near Me - Saginaw, Texas

They cant seem to read or service food. I placed an order online for pickup and they didn't get it right. I said extra rice, I swear to god they gave me almost none, they forgot the meat and sour cream... worst bowl ever! $22 too. I mean is adding a decent amount of food to the bowl coming out your paycheck?? I don't get it. I don't do reviews but this one deserved it. read more

We ordered two bowls with chicken. It was the worse tasting food we have ever gotten from there! The bowls were missing the cheese. They were half empty. There was suppose to be veggies. I had three small pieces of bell peppers (that's it). Very disappointed with what they call a MEAL! Absolutely no flavor! We will not order from them again! Don't order from the one on Old Decatur Rd. read more

Very friendly staff and even got me fresh chicken off the grill and gave me extra meat!!

Give this place a few more months I guess. It's a new location and it's a mess... the chicken is over cooked, burnt, and over salted. If you order online for pick up, it's always a long wait. They're always out of stuff so you're left waiting for them to cook a new batch of something. They are always out of the vinaigrette for their salads. I've gone a few times now thinking it was just a fluke, but I've been met with the same results every time. I won't be coming here for a while until they get the hang of things. read more

This is a great store with awesome people! They are a new location opening at a really difficult time and I think they are doing super. The people and management are super and I look forward to eating here when I'm in the area. read more

I sure hope someone important sees this, because I just walked in and was greeted with the best staff I have ever seen in a Chipotle. Absolutely fantastic people in that place right now read more

Came in & immediately saw nothing but high school kids working with no adult supervision which I knew was going to be a disaster. I wanted a bowl but there was no white rice or brown rice. When the girl helping me asked someone when the rice was going to be ready they laughed & said "how do I know" The line was a hot mess & nothing but poor customer service with Major attitude! I will not be back & as much as I am not a fan of Qdoba, at least they don't run out rice & greets their patrons with respect. read more

So I love chipotle, one of my favorite convent "healthyish" dinner options. BUT this particular chipotle is terrible. Rude customer service and they BARELY give you any food in your bowl. It's like half a scoop and they don't fill your bowl up. I'm not being unreasonable by saying "fill my bowl up" obviously not overflowing but at least to the top. I recommend other chipotles just not this one. read more

Yet again... I go through the line and get to the register. The employ rings up my bill and when I go to pay with cash I am told they don't have the $1s to make change. This happens way to often at this location. I have had the issue at other locations as well. read more

ABSOLUTELY HORRIBLE!!!! Would give ZERO stars if that was a option. I walked in with 2 employees behind the counter. They both looked right at me without greeting me or saying a single word. I stood there for several minutes without any greeting or help. I called the number to speak with a manager and everything was automated pretty much saying "we don't have time for any complaints". I'll never go back there again, you shouldn't either! read more

The drive thru is mobile pickup only? That's dumb and you can only get a quesadilla if you order it online.. what kind of logic is that? Also my brand new chipotle gift cards that I opened today didn't work at this store. read more

This place is horrible. The boys in the front don't have good customer service. Just rude. They were out of chicken. Had to wait and then they didn't know what I ordered. Horrible service. They should be put in the back and the girl working the back should be up front. First time we tried this and let's say never again. Rice was undercooked as well. Just bad. read more

The service is horrible and their employees are even worse. Apparently because I don't look like the employees and the rest of the customers I don't matter! I will drive to the location 20 minutes away to avoid this one which is 3 minutes away. And they're getting OBE star only because I'm required to give it a star rating to post this review read more