Today my wife and I had quite possibly the best el pollo loco on the planet Fresh off the grill goodness Ariah working the counter was just a ray of sunshine read more

Everything was good we go every other week but this time we got burritos and they didn't put any chicken just beans rice and lettuce have to go get some Taco Bell hopefully they don't mess up the Oder... read more

What happened? Our family used to love coming here! I hadn't been in awhile, and I was so let down tonight. Got an eight piece meal with two sides. The pieces we received were so small and dried out, the rice - completely inedible, not sure the rice was actually cooked. The employee was super friendly, but what a dissapointment to see how much the food has shrunk and quality gone down. read more

Not recommended at wall order food for kids and got all the order wrong they send spicy chicken for toddler worst place ever

Awesome service, great burrito and the service could've been better but it was great food

I'm very disappointed, last time the driver dropped off food from La Madeline not from El Pollo Loco; that wasn't their fault. I called that time and went to pick up my order instead of having it delivered, the manager was super nice and replaced the order but that was the first encounter with El Pollo Loco. This one was the worst ever: I ordered from the website last night at 11:17 pm. Figuring I would get ahead of myself, I saw nothing updated at 3. I called to make sure they got the order and who I spoke with told me that they would write everything down, and to match it with the order that pulled up later. I called the store at 6:00pm to make sure that they had the order ready to go by 7:00 pm. The same person answered the phone and I asked did the order go through?! They said hello ?! Hello?! Then hung up.. I called 10 times afterward, making the grand total 11, each call ways being disconnected or going to voicemail. I called left voicemails no one bothered to call me back!! I did cancel the order and I'm hoping that the refund shows up as this will be going to corporate! This should not have been difficult! read more

EL Pollo Loco - This shows how many times I called the store - Fast Food Near Me - Fort Worth, Texas

I like their chips and bean, cheese, and rice burritos. Grilled chicken tacos are good too with lime/cilantro/onion. It's not the best Mexican food, but it will do for a drive through when you don't have time for a sit down meal or not near a taco truck. read more

Love this location, staff is always friendly and food is always fresh. They are quick accurate with our orders. Also, they literally have the best churros... most comparable to Disney Churros, IYKYK. read more

I went through the drive thru today and was very disappointed with the quality of the food for the price. I got the family feast with a Chickens Tinga burrito. The chicken was very dry!! Old!! Just terrible. The salad with the meal wasn't even appetizing. Looks old. Very disappointed especially because I spent almost $50 for low vibration. Never returning. read more

Stuck at work one afternoon, I had an undeniable craving for grilled chicken. I looked up UberEats and opted for El Pollo Loco after seeing that my favorite chicken joint was not on there. I've been to this location once before and thought the food was just ok but cravings so I decided to give it another go. I ordered the four piece dark chicken meal. I was happy to see that broccoli was an option as a side. I wished more veggies were offered at my go-to place. The food order arrived correctly but I was really disappointed in the quality. The broccoli was half brown and half green in color. The chicken, though dark pieces, were dry and bland. It definitely did not have the flavor punch that grilled chicken should have. The avocado green sauce could not even save it. I did also get churros for a couple of my staff which they enjoyed. This second experience just confirms that I am not a fan of El Pollo Loco, at least not this location. Highly recommend my favorite chicken joint just one exit south of here instead. Their grilled chicken is moist, fresh, flavorful and I put their green sauce on everything! read more

EL Pollo Loco - 4 pc dark chicken meal, broccoli, pinto beans - Fast Food Near Me - Fort Worth, Texas

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This restaurant is located in the Presidio shopping area in Fort Worth that I really enjoy because just about any store I'm looking for is in the area. I stopped in at El Pollo Loco for lunch. I like how healthy sounding the menu is. And I like how clean the restaurant is and that it was staffed with friendly employees. They accidentally delayed my order for chicken nachos and genuinely apologized and added chips and queso to my order complimentary. I actually didn't want the extra chips but I appreciated the gesture. I honestly didn't enjoy the chicken nachos simply because of the very low flavor profile. I like to really taste flavors and everything was pretty bland and I'm not a fan of chips with a thick texture. I just have a personal preference for crisp, thinner chips. Despite my opinion of my menu selection I think customer service is top notch. Thank you El Pollo Loco! read more

EL Pollo Loco - Chicken Nachos - Fast Food Near Me - Fort Worth, Texas

Very poor service, after spending over 100.00 (way too expensive for a meal) I got home and was missing two items. I tried calling the restaurant for 30 minutes until they finally answered the phone! The manager said he could not refund me the money on the missing items. Granted, it was only 8.00 but the principle of paying for food and not receiving is not acceptable. The Ms Agee said only the district manager could help me and I asked to have her call me. 2 days later no call. I called back again after three attempts the manager finally answered and said maybe tomorrow she would call me. Terrible service not to empower the manager to give refunds for food that was paid for and not given. Now I'm trying to get in touch with corporate headquarters! read more

LOVE, LOVE this place and would totally recommend it! Anyone that is looking for great chicken, rice, beans, and all its fixings (Mexican food), you've come to the right place. Customer service and speediness of food for dine in or take out is exceptional. Ambiance is very welcoming and you're able to enjoy a great meal with family or friends! read more

Service was amazing! And of course the food is always good. Definitely recommend the restaurant and especially this location.

Went thru the drive thru...ordered a pollo bowl. No fork, no napkins & gave me sweet tea when I ordered unsweetened tea. Seriously, how hard is it to get such a simple order wrong ? read more

This is my second time to leave a review. Quite a while ago. We went and had a really poor experience and this evening we decided to give it another go. Unfortunately it absolutely did not get any better. We got two burritos and three tacos with the onions and cilantro on the side. we make it home and find that we did not get any onions and cilantro on the side as requested and both burritos had NO CHICKEN in them!! We had to use the chicken in the tacos to put them in our burritos. And once again, no sauces were provided. WTH The only thing that is holding this one star on the review is that the customer service was better. read more

Jomark provided exceptional service, displaying remarkable patience while taking my kid's order. His kindness and attentiveness made the dining experience enjoyable. The food was fresh and hot. Thank you! read more

We walk in and Jace comes to the register and says nothing to us and continues to look around, his name tag is hanging from the bill of his hat. The lady manager comes out of the office looks like she just woke up the kid cooking the chicken is literally leaning on the equipment when not flipping the bird, there's no management in this store and all employees are wearing headphones in their ears. This was a disappointing visit the one in Hurst is so much better. read more

I have ordered food from Pollo Loco twice. Each time the food was disgusting. The chicken looked like it had been under the heating lamp all day. It shrunk btw o and was dry. Today the beans tasted like they were going bad. I WILL NEVER, never go back!! read more

the food was good and customer Service was great very nice and helpful. I would recommend to others. read more

No ice, employees don't care and waiting 20 minutes for a taco salad is ridiculous. 1st and last time coming here, will drive further to another location to get better service. read more

Ordered online went out of my way to pick up. Was there at the time it said it would be ready. When I get there they have not even pulled off the ticket. The one person starts making my side and tells the manager for my chicken. She does not make all the chicken. He informs her at the same time her person food order gets delivered she goes back to her office he comes out and said it will be over 30 minutes so they can refund me. No apology. When management comes out no apology, no offer for the inconvenience and wasted trip. Left empty handed and a hungry family. read more

El Pollo Loco is my FAVORITE!!! Their chicken is the BEST!!! I also love their cilantro dressing and their yummy burrito's with Avocado & cilantro dressing! read more

This location is extremely warm, friendly and inviting! Food was beyond expectations and they went above and beyond to make my babies and I feel welcomed! 10/10 will be back! read more

Customer service was amazing and the place was clean and comfortable to enjoy the meal! Staff was quick with the service and got my stuff to me quick read more

Today was my first visit my grandson went with me. He had a 4 piece chicken plate with 2 sides. I went with a 3 piece chicken plate and tee sides. The chicken was very moist and had an excellent flavor. The restaurant was clean and our order came out quickly. Price was good for the size severing. Glad I tried it, but I prefer fried chicken. read more

This was my baked potato, I didn't realize it was like this until it was too late because I was eating it in the dark. But I noticed something didn't taste right after eating majority of it and I turn on the lights, I was pissed off read more

EL Pollo Loco - Baked potato - Fast Food Near Me - Fort Worth, Texas

Love this location. Super fast and hot fresh food. Katherin in the drive thru lane was courteous and delivered great customer service!

Have liked eating here in the past. This time was definitely different. Ordered the chicken avocado burrito. The chicken was obliterated. Some pieces were just char. It made the whole burrito taste of burned bitterness. The avocados were also very brown and looked rotten. When we went into the cafe to find a seat we had a hard time finding a clean table. The salsa bar was very dirty. The lady that took out order noticed this and gave us a salsa already in the little cup so we wouldn't need to get some at the bar. Napkins and crumbs on most of the tables and the ground and the sanitizer bucket left on one of the tables. There was more, but this gives the general idea. read more

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Had their Chicken Avocado Bowl and it was the most delicious bowl and so filling. The staff was very helpful and recommended we get two salsa's because having just one was not enough :). The atmosphere was very pleasing, only thing was it was freezing a bit. read more

Simply shitty food and shitty service. I have been to two different locations and it's the same. My food was made so poorly and just thrown in the bag. Also not correct. I went back in and requested a refund. $20 for a burrito and a quesadilla. I could have gone to chipotle and spent the same. It would have been better product and more delicious. You really are crazy If you think I'm gonna buy your chicken again. read more

Chicken was a bit lackluster and another thing I had a paper clip in my tacos, further more the Mac & Cheese is highly saturated in fat.

Worst taco I ever had, wasted $7 for a slimy cold taco. Never again el pollo loco. And a watered down vitamin water. Don't recommend at all. Nasty. read more